Yankee Candle Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Yankee Candle full-time (less than an year)Pros
Breaks including clocked in and clocked out
PTO accrued for part time and given for full time
Benefits are best I've seen in any company I've worked for
Moving up is easily done with interim second store manager opportunities
GREAT management training (I should know, I experienced it)
Family feel to team in the store
Discount is great for candles
HUGE focus on knowing the history of the company and the product in order to help the customers and gain their trust in your knowledgeCons
ASAP selling is pushy and not good customer service. Yankee's idea of customer service is not to help the customer's experience, but to make them spend as much money as possible.
Training videos are very outdated and need to be redone with better "actors" and scripts. Or at least people who know how to read cue cards.Advice to ManagementAdvice
Update selling technique to actually involve good customer service. I hate training people in ASAP selling because of my history with customer service and my complete and utter dissatisfaction of ASAP selling.
NEW VIDEOS! The videos are so cheesy and terrible. Plus the product knowledge video has things we don't even carry anymore. That video, at the very least, needs to be updated once a year.RecommendsNeutral OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 2+ months – interviewed at Yankee Candle.Interview Details
Was almost a two hour process and asked way too much personal information and discussed his personal life as well. I felt very uncomfortable and asked to end the interview as it was way too long.
The entire process felt like it took forever almost two months to get hired. He said it was bc of the background check.Interview Questions
Negotiation DetailsOver the phoneAccepted OfferNegative ExperienceAverage Interview
- Was asked unprofessional questions about my personal life and he told me about his Answer Question
Let us know if we're missing any workplace or industry recognition –
The Yankee Candle Company is a leading designer, manufacturer, wholesaler and retailer of premium scented candles, based on sales. Yankee Candle participates in the $25 billion global candle and home fragrance market. Yankee Candle has a 43-year history of offering distinctive products and marketing them as affordable luxuries and consumable gifts. Yankee Candle sells its products through a North American wholesale customer network of approximately 35,000 store locations, a growing base of Yankee Candle owned and operated retail stores, direct mail catalogs, and its...