Zales Reviews

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Zales CEO Theo Killion
Theo Killion
48 Ratings
  • Sales without Lies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jewelry Consultant in Flint, MI
    Former Employee - Jewelry Consultant in Flint, MI
    Positive Outlook
    Approves of CEO

    I worked at Zales full-time (More than a year)


    When I worked for Zales my manager had been with the company for a long time, and thus didn't have a lot of the same pressure that newer managers would have with sales and warranty goals, but even when I went to other stores the management focused on retaining employees and training with good sales tools. After leaving Zales I went on to a different jewelry company that focused more on hard numbers - I knew more than most anyone I met in the company about sales techniques and about diamonds and jemstones. Having a company that values its employees is incredibly important and shockingly hard to find - Zales still does value people.


    Sales is sales - not all the managers have the same awesome background, but really for the industry they are in, Zales does a great job of hiring good people and training people well. They don't move people from part time to full time really quickly and corporate is pretty picky about hours so it is hard to get overtime, etc. The holidays are the opposite - its hard to get time off. But those are things that you'll encounter anywhere. Not the greatest commission structure but there's a trade off - the company I left for had a better commission structure but I didn't work there for very long because the atmosphere was terrible.

    Advice to Management

    Keep up with the focus on good people. Retention saves companies millions in training dollars and lost opportunity. Promote from within - a good full time employee is definitely the part timer who has proven their worth - not a brand new person.

Zales Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Jewelry Consultant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Easy Interview


    I applied online. The process took 2 weeks. I interviewed at Zales.


    The interview was laid back, didn't really feel like an interview. First interview is with the store manager and then a second interview with another store manager comes after the first manager decides your a possible candidate.

    Interview Questions

Zales Awards & Accolades

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Additional Info

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Headquarters Irving, TX
Size 5000+ Employees
Founded 1990
Type Company - Public (ZLC)
Industry Retail
Revenue $1 to $2 billion (USD) per year

Zale is multifaceted. One of North America's largest specialty jewelry retailers, Zale sells diamond, colored stone, and gold jewelry (diamond fashion rings, semi-precious stones, earrings, gold chains); watches; and gift items at some 1,160 stores and 665 kiosks, mostly in malls, throughout the US, Canada, and Puerto Rico. The firm, which targets the value-oriented customer, has a trio of large chains aimed at different jewelry markets: Gordon's Jewelers, flagship chain Zales Jewelers, and Piercing Pagoda. Zale also operates about 130 jewelry outlet stores, runs ... More

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