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Zales Reviews

93 Reviews
93 Reviews
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Recommend to a friend
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Zales CEO Theo Killion
Theo Killion
40 Ratings

    Decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewelry Consultant in Casper, WY
    Former Employee - Jewelry Consultant in Casper, WY

    I worked at Zales part-time (less than a year)


    We had great leadership from corporate and were always being updated on policy changes, potential dangers( when I was there the chain had a lot of robberies going on and it was kinda scary so we had to very vigilant about people coming into the store), and they kept in touch a lot with our manager. We felt very connected and supported by corporate.


    Where I worked was not ideal for a jewelry store. We had a lot of competition and desperately needed our own location. Being the most expensive jewelry store in the mall and hidden in the back did not help out with sales. The sales we got were unrealistic despite being based off of how well we did last year. We got a lot of pressure for things we couldn't control because if people don't want to buy, they aren't going to come in and no amount of signs or promotions is going to fix that.

    Advice to ManagementAdvice

    We need more hours. Stronger sales people need to have evening shifts because evening guests don't buy as much and need more work. Putting weaker sales people in shifts where guests are harder to sell too is unfair.

    Positive Outlook
    Approves of CEO

Zales Interviews

Updated Dec 22, 2014
Updated Dec 22, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Jewelry Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at Zales.

    Interview Details

    Short interview with the store managers, where they just ask about your past. About 1 minute phone call with DM where he asks what the most expensive thing you've ever sold is... There's not really much structure.

    Interview Questions
    Negotiation Details
    There is none.
    Accepted Offer
    Positive Experience
    Easy Interview

Zales Awards & Accolades

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Additional Info

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Headquarters Irving, TX
Size 5000+ Employees
Founded 1990
Type Company - Public (ZLC)
Industry Retail
Revenue $1 to $2 billion (USD) per year

Zale is multifaceted. One of North America's largest specialty jewelry retailers, Zale sells diamond, colored stone, and gold jewelry (diamond fashion rings, semi-precious stones, earrings, gold chains); watches; and gift items at some 1,160 stores and 665 kiosks, mostly in malls, throughout the US, Canada, and Puerto Rico. The firm, which targets the value-oriented customer, has a trio of large chains aimed at different jewelry markets: Gordon's Jewelers, flagship chain Zales Jewelers, and Piercing Pagoda. Zale also operates about 130 jewelry outlet stores, runs more than... More

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