iQor

www.iqor.com

iQor – Why Work For Us?

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Integrated Customer and Product Support Solutions

iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries.  Our award-winning technology, logistics and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles. 

iQor’s Service Solutions

We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.  

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Analysis. Innovation. Action.

iQor is not a typical outsourcing company.  Everything we do is dedicated to understanding the Customers’ DNA.   Every day the data analysts of the iQor Innovations Lab discover customer insights and create innovative applications for our clients and then use our award-winning, integrated teQ21 suite to intelligently allocate work strategies across our global platform using sophisticated models.  Analyze, innovate, act.  It’s at the core of what we do every day for our clients.

We help some of the best known brands in the world better understand their customers – creating micro-targeted, multi-channel contact strategies to meet business objectives, whether that is improving customer retention, maximizing the lifetime customer value, or optimizing working capital.  

Our clients choose us because they care deeply about how their customers are treated and the service they receive.  To them, the quality of service is a strategic advantage and their customers’ experience must represent, reinforce and protect
their brand.

What makes iQor different?

We create happy, more loyal customers.  We solve business problems.  We turn noise into insights—actionable intelligence that makes a difference.  We help clients see the big picture, but treat each customer individually.  We think locally, but 
operate globally.

We place a high value on the time each customer spends with us.  We use data and intelligence to better serve the customer—to be faster, more knowledgeable, 
more responsive.

From the way we use social recruiting tools to our online university to our pioneering use of cloud computing and Big Data to better serve customers, we continually innovate for our employees and clients. 

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A WORLD OF OPPORTUNITY AWAITS

Join the iQor Team

We are one of the largest and most respected providers of business process outsourcing and product support services in the world. Our team of 32,000 employees, spanning the globe from locations in 17 countries, continues to grow.  And as we expand, so does our need for exceptionally talented personnel.

Why iQor?

When you become part of our iQor family, you're not just accepting a job but an invitation to further advance your career and build leadership skills for the future. Beyond financial stability, competitive benefits, and best-in-class training with cutting-edge technology, we offer excellent compensation. As a true pay-for-performance organization, your career path and compensation are clearly defined by your work productivity and drive to succeed.

iQor Reviews

184 Reviews
2.2
184 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Hartmut Liebel
37 Ratings
  •  

    I love working for Iqor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President, Operations in Miramar, FL
    Current Employee - Assistant Vice President, Operations in Miramar, FL

    I have been working at iQor (more than 5 years)

    Pros

    The company is performance driven, meaning there is a fair reward for those who go above and beyond for the company

    Cons

    Iqor could perform better with technology as the equipment used at my location appears to be a bit outdated

    Advice to ManagementAdvice

    More growth opportunities need to be created in order to decrease the attrition. My location has had some stunt in growth and sooner or later the agents will leave due to the lack of growth opportunities within the company.

    Recommends
    Positive Outlook
    No opinion of CEO

iQor Interviews

Updated Jan 17, 2015
Updated Jan 17, 2015

Interview Experience

Interview Experience

50%
35%
14%

Getting an Interview

Getting an Interview

51%
24%
15%

Interview Difficulty

2.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Financial Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at iQor.

    Interview Details

    Applied online at site and received a phone call within a week. I missed the phone call and called back but was unable to reach recruiter. Eventually made contact with recruiter via email. The recruiter informed me that they were conducting open interviews at different times throughout the coming week. I arrived for the interview and waited in lobby. When it was time for the interview, I was interviewed along with a group. The interviewer asked us our names, and asked up a couple different basic questions. She then proceeded to getting in to the details of being accepted for the job which included a drug test and a background check, after that we shook hands and were dismissed.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview

iQor Awards & Accolades

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Additional Info

Website www.iqor.com
Headquarters New York, NY
Size 5000+ Employees
Type Company - Private
Industry Finance
Revenue $1 to $2 billion (USD) per year

When iQor comes a-ringin', you'd better come a-bringin'. One of the world's largest business process outsourcing and a top collection agency, iQor provides third-party collections, accounts receivable management, and customer service. Its clients represent a wide swath of sectors ranging from commercial groups and financial services companies to utilities and government agencies. The company operates about 40 call centers in North America, Europe, and Asia. Investment firm Huntsman Gay Global Capital acquired a majority stake in iQor in 2010.

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