ikaSystems – Why Work For Us?


A bold step forward.

ikaSystems delivers business automation and process solutions that transform how health plans conduct commercial, Medicare, Medicaid, and ACO business. We can lower your total cost of ownership, increase your business agility, and add value for your constituents—all at the enterprise or modular level.

Our integrated yet modular Web-based platform works across all departments and business lines, generating cost savings and ensuring agility in an ever-changing healthcare landscape.

Our solutions enable you to focus your efforts to assess and manage:

  • Claims processing and administration
  • Regulatory compliance
  • Sales and marketing
  • Enrollment
  • Revenue optimization
  • Utilization management
  • Customer service
  • Self-service portals
  • Quality and cost of care
  • Provider (primary care, specialist, hospital, and network) performance 

ikaSystems’ long-term partnership with Dell combines our comprehensive solutions with Dell’s expertise in business process outsourcing services. While we can work with any BPO partner you may prefer, you have the peace of mind of a BPO option that is familiar with our platform and is partnered with ikaSystems to create substantial value and savings for health plans.

Our customers

ikaSystems has been serving payers since 1999. Our customers are located across the United States and include all types and sizes, from small provider-owned plans to the largest regional insurers. Together, they represent about 20 million covered lives across all lines of business—commercial, Medicaid, Medicare—and include traditional insurers, managed Medicaid plans, Medicare Advantage plans, PBMs, and delegated risk providers.

Our technology

ikaSystems’ technology platform is an advanced, Web-based, software as a service (Saas) model that delivers low total cost of ownership and high levels of service.

Since computing takes place in the cloud, there’s no need to invest in hardware or software. Our flexible architecture allows you to integrate ikaSystems components with each other—as well as with legacy systems—with minimal effort and cost.

Our team of healthcare, technology, and service experts is dedicated to developing and operating cutting edge solutions to meet your business needs. Customers rely on ikaSystems for continual updates, superior security, high availability, and exceptional back-up and recovery capabilities that limit downtime to minutes in the event of a disaster. Due to the scale economies of serving multiple customers, we create efficiencies that keep maintenance costs low while ensuring data separation, confidentiality, and security.

Our people

At ikaSystems, our commitment to transforming how health plans do business extends to the entire customer experience. Our passion for our customers’ success and the integrity we bring to our business relationships are second to none.

We understand you need a partner with resources that enable you to conquer today’s challenges—and a vision that empowers you to anticipate tomorrow’s. Along the way, you’ll get all the support you need to go further than you ever imagined.


Transforming healthcare, together.

ikaSystems plays a leading role in the exciting transformation of the healthcare industry by delivering advanced business technology to health plans across the country. Our cutting-edge business software and outstanding customer service enables plans to thrive in a quickly changing, competitive healthcare landscape. When you join ikaSystems, you join a visionary company set for continuing success.

Job Opportunities

At ikaSystems you’ll find unlimited opportunities to transform your career. We promise to use your talents to their fullest—and to challenge you to grow. We back that promise by rewarding high quality work and welcoming new ideas.

If you are interested in joining us, please view our open opportunities.

Total Rewards

Our Total Rewards program offers great benefits to help you and your family maintain a healthy lifestyle, provide for unplanned events, manage finances, and continually grow in your career. We also recognize with awards and incentives the value you bring to our company. It’s just one of the ways we say “thank you” for helping us lead the healthcare transformation. Click here to see our Total Rewards offering.

Our Culture

As an ikaSystems employee, you’ll be part of a culture that values diversity, collaboration, and the unique ideas of each individual. We provide our employees with the flexibility to foster creativity and innovation in a fast-paced environment. And we encourage you to develop professionally so you can grow in your position and move toward your career goals. At ikaSystems, there are certain values that we foster and believe are the foundation of our success. These are accountability, innovation, integrity, value for our customers, and teamwork.


ikaSystems believes diversity of all kinds—such as in gender, sexual orientation, ethnicity, and race—encourages innovation and enables us to better serve our customers. We respect each employee’s talents, experiences, and perspectives, which collectively contribute to the success and growth of ikaSystems.

If an applicant requires sponsorship for U.S. work authorization to legally work in the U.S., it is the company’s position that we provide immigration assistance to those new hires when approved by senior management. The eligibility criteria for positions with ikaSystems are given below:

  • The candidate/employee possesses skills, knowledge, or experience in a specific discipline, and there is a shortage of minimally qualified U.S. workers (internally/externally) for that position.
  • Relevant education and experience for the position are required.
  • Education and experience must be obtained prior to employment with the company.

Equal Opportunity Employer

We are an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected federal, state/province or local status unrelated to the performance of the work involved.



ikaSystems provides a comprehensive benefits package to employees, including medical and dental insurance, a 401(k) plan with immediate vesting, and generous paid time off. We also offer training opportunities to help you develop professionally and rewards for high levels of performance. Our programs include:


  • Medical & Dental Insurance
  • Supplemental Vision Care
  • Flexible Spending Accounts
  • Domestic Partner Coverage
  • 401(k) with Immediate Vesting
  • Company Provided Short/Long Term Disability & Life Insurance
  • Supplemental Life/AD&D Insurance
  • Company Provided Business Travel Accident Insurance
  • Discounted Auto & Homeowners Insurance
  • Employee Membership with Digital Federal Credit Union
  • Discount on Verizon Wireless Service


  • Paid Time Off (PTO)
  • Paid Holidays
  • Leave of Absence Policies
  • Employee Assistance Program

Comprehensive Wellness Program, including:

  • Onsite Workout Center
  • Fitness Club Reimbursement
  • Wellness Seminars
  • Annual Flu Vaccine Clinic
  • CPR/First Aid Certification

Career & Performance

  • Annual Performance Review Process
  • Individual Development Planning & Goal Setting for All Employees
  • Continuous Learning & Professional Growth
  • Leadership Development Programs

Rewards & Recognition

  • Employee Referral Program
  • Employee Recognition Awards
  • Compliance Awards
  • Company Holiday and Summer Outings
  • Team Recognition Activities

ikaSystems Reviews

24 Reviews
24 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ikaSystems President & CEO Joseph V. Marabito
Joseph V. Marabito
13 Ratings

    Great Opportunities. Committed People. Going to change the Healthcare Industry!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Southborough, MA
    Current Employee - Anonymous Employee in Southborough, MA

    I have been working at ikaSystems full-time


    Leaders, managers and employees are committed to transforming the way work is done in this organization. Revitalized focus on quality, process enhancements, efficiency, productivity and hiring top talent.


    Company is going through an enormous transformation - the velocity is intense and there's no place to hide. People who are not top performers with cutting edge skills will not survive. There's very little slack in the system and everyone needs to "pull their weight". Burnout is a risk.

    Advice to ManagementAdvice

    Stay the course on process efficiencies and don't let up on demands for high quality work. Build some extra capacity into the system to give your best employees a chance to re-charge.

    Positive Outlook
    Approves of CEO

ikaSystems Interviews

Updated Jul 8, 2014
Updated Jul 8, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Senior Program Manager Interview

    Anonymous Employee  in  Southborough, MA
    Anonymous Employee in Southborough, MA
    Application Details

    I applied through a recruiter. The process took 4+ weeks - interviewed at ikaSystems in June 2014.

    Interview Details

    I participated in a 30-minute telephone interview where the hiring manager described a difficult personnel issue where the incumbent PM was insufficient in fulfilling their duties and needed to be replace with someone with more customer-facing and diplomatic experience because their internal processes had broken down to the point where they were unable to produce software releases without major delays and quality issues. Within a week I was told by the third party recruiting firm (Starpoint; do not trust them!) that the hiring manager had decided to hire me for a contract-to-perm position and the paperwork was being processed.

    Three weeks later and after two confirmations by Starpoint, I still had not received written confirmation from the hiring manager. It turns out that they had hired a person for the position but they had left after a week because the commute was too much and they wanted now to fast-track me into the position; they scheduled me for a one-hour F2F meeting they called an "interview", despite my being assured that I already had the job. It had been four weeks since the first "you are hired!" message. The hiring manager and another senior manager (who had only been there two weeks) met with me; the organization was described to me as a completely ad hoc environment (CMMI Level Zero), most of the desks were empty and a high turnover rate kept them from building any type of quality assurance protocols. It was at that time I decided that ikaSystems was not the kind of place I wanted to work. Starpoint as the recruiter failed to get confirmation/commitment from them and kept me hanging for a whole month and the lead recruiter would often keep me hanging for days (because of personal business) when an immediate turnaround of communications & decisions was called for. It definitely seemed like a part-time job for the recruiter and communications definitely suffered for it.

    Interview Questions
    • There were no challenging questions, but I was asked how I have worked to bring disparate working groups with conflicting interests to work cohesively together.   View Answer
    Reasons for Declining

    The organization is struggling with high turnover, poor quality and no commitment to a formal quality improvement program and appears to be chasing their tails on a closed course, with no problems, plans or escape from this vicious circle being identified or defined, so no hope of resolution was in sight. Plus, their was no insight!

    Declined Offer
    Negative Experience
    Easy Interview

ikaSystems Awards & Accolades

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Additional Info

Website www.ikasystems.com
Headquarters Southborough, MA
Size 150 to 499 Employees
Founded 1999
Type Company - Private
Industry Information Technology

Transforming healthcare, together.

ikaSystems plays a leading role in the exciting transformation of the healthcare industry by delivering advanced business technology to health plans within the commercial, Medicare, Medicaid, Exchange, and ACO business. Our cutting-edge business software and outstanding customer service enables plans to thrive in a quickly changing, competitive healthcare landscape.

At ikaSystems, we believe the foundation of this success lies in our core values: accountability, innovation, integrity, value for our customers, and teamwork. As an...

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