inContact

www.incontact.com
Employer Engaged
Recent Updates
  • inContact update
    18 days ago

    Did you know we are moving? Moving on up!!!! Sandy here we come Spring 2016. Read more about our move here: http://glassdoor.com/slink.htm?key=vIfis

    Fast-Growing inContact, Inc. Announces Plans for First Building of 350,000 Square Foot Campus in Heart of New Sandy, Utah Development

    SALT LAKE CITY - December 17, 2014 - inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces plans for a campus with more than 350,000 square feet of office space in Sandy, Utah.

  • inContact update
    22 days ago

    Services Team Volunteers with United Way and Oquirrh Hills Elementary School The Technical Success Advisor (TSA) and the Customer Success Manager (CSM) teams have been continually serving and helping through our partnership with United Way. The service includes a monthly Parents and Pastries event where inContact employees spend time reading to students. http://glassdoor.com/slink.htm?key=vIfEc In addition, the inContact volunteers chaperoned six museum field trips this summer with the students.

    Posts about inContact on

    by Amy Worthington - Parents and Pastries

196

inContact – Why Work For Us?

As a leader in the emerging cloud contact center software industry, our company is part of something bigger than contact center technology. We are all about the people. Our technology transforms the interactions consumers have with companies.

It’s our mission to help make a difference in the customer journey, including our customers’ lives, our customers’ agents’ lives and their customers’ lives every day.

Our company supports the lives of our employees by offering a diverse, sophisticated and growing work place. All of us together are able to collectively make a difference for millions of people one interaction at a time every single day.

Are you ready to make a difference with us?

Fun Facts about inContact:

  • Over 10 years in the multi-tenant cloud environment
  • Over 2,000 implementations
  • Over 70 Fortune 500 or Global 2000 customers
  • Used in over 100 countries

Here’s what sets inContact apart from the competition:

  • Carrier-grade network enables software growth
  • Enterprise-class service & implementation model
  • Open customizable platform, comprehensive developer portal
  • Market-leading cloud innovation: Contact Routing, Proactive Outbound, WFO Solutions
  • Largest distribution channel for cloud contact center
  • Vibrant inCloud partner ecosystem
  • Pure play cloud market share leader

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Our Locations:

Salt Lake City, UT (Headquarters)

Columbus, Ohio

Manila, Philippines

Cochabamba, Bolivia

Why Work at inContact?

We could give you the easy answer: because we're a lot of fun, but there's more to it than that. We're big enough to give you lots of career opportunities, but small enough you can bend an executive's ear to pitch an idea. You'll know exactly what value you're adding, and how your actions make a difference to the company. We're in a fast growth, global market, so we want people who can pivot on a dime, execute on great ideas, and be valued members of our team.

Who's a Good Fit for inContact?

We look for sharp folks who are drivers and innovators, not followers. Our company is nimble and dynamic so you need to be flexible, adaptable, and a pro at embracing change. Customer service should be part of your DNA, because it's highly valued around here. And lastly, a fun and engaging attitude is a big plus, because we play as hard as we work.

Our Corporate Philosophy on Fun

Although we take our work seriously, we believe it's equally important to have fun. We regularly plan employee activities like seasonal parties, going to a local amusement park with our families, and off-beat events like chili cook-offs. We also believe it's important to give back to our community so we do quarterly service projects to benefit local non-profits.

What Our Employees Say

“For me working at inContact has been great due to the technology that I get to work on a daily basis – you get to touch a whole lot of different new technologies which keeps the work challenging and lots of fun. Never a dull moment!” Zack Macharia, Network Architect

“One of the biggest reasons I love working for inContact is the company culture. So many companies claim to treat their employees well that it is fair to view such statements with some skepticism. However, from what I have seen during my 2 years with inContact, it is 100% accurate. The positive culture at inContact is built at the top and trickles down to where every employee feels as though they are part of a family. I have worked for several companies ranging from big to small with a wide spectrum of company cultures and I truly feel at home with inContact and am a proud member of the inContact family.” Jeff Baldwin, Webmaster

"I’ve worked at inContact for a long time. It has been amazing to be a part of the rocket-like growth we’ve had, but it is equally satisfying to see how we’ve maintained our entrepreneurial culture. inContact gives its employees the training, empowerment and coaching that you need, while continuing to push you to take on more challenging assignments." Debbie Draper, Vice President of Professional Services

 

undefinedinContact operates in two segments: Software and Telecom

inContact is the World leading SaaS provider of cloud-based cross-platform applications for contact center management, virtual telco connectivity and actionable business intelligence.  

Our engineering teams focus on building remarkable technology scalable enough to handle millions of simultaneous transactions with 99.99% uptime and .001 seconds of latency. Our engineers are obsessed by precision with the customer experience always in mind.

inContact developers design and building software in various object oriented and dynamic languages such as:  HTML5, TFS, MVCv3, C#, WCF, SQL, and Python. 

Various data storage mechanisms and open source technologies are also utilized including; Relational DB, Cloud Storage, SQL and Hadoop.

To be an incontact developer you must have a Passion for test driven development, modular designs, and quality code.

inContact developers and architects code in a complex application that requires vast amounts of collaboration, problem solving,  focus, discipline, endless testing, experimentation and persistence.

The complexities of being an industry leader in cloud solutions lies in the ability to provide our clients quality products and applications supported by a predictable and dependable network.

Network, Voice and Telecommunication support at inContact means operating in a rapidly evolving environment driven by the adoption of cutting-edge technology such as:

  • Next Generation Firewalls
  • Network Virtualization
  • Server Virtualization
  • WebRTC

When you are ready to join a winning team we will count you (in)!

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Did we mention sweet benefits:

  • Enough money to feed your consumer addictions (oh, and medical benefits for those who believe in doctors)
  • Time off to lay on the beach or backpack through Europe (3.5 weeks your first year)
  • No sneezing at work rule, flexible work schedules for immune deficient folks
  • Calorie counters be warned, we purchase your love and affection through gratuitous amounts of food and confections
  • All the snacks you can eat and a soda fountain sent from the heavens
  • Company outings, family celebrations, giveaways and recognition programs (for those who like to have a bit of fun)

undefinedHere is what you need to know:

  • Our culture is awesome, mainly because our people are welcoming, helpful, believe in team member success and are as versatile as a Subaru Forster being driven by MacGyver on his way to a Swiss Army Knife trade show.
  • We are a growing software company that was a start-up four years ago. Now we have nearly 950 employees and a cult following.
  • We use next generation technology and hire Mensa smart people to perfect cloud technology and build software for contact centers.
  • We are not a contact center, we just make software and technology that allows contact centers to create the best customer experiences possible. 
  • We pay competitive and reward you for meeting goals...also known as pay for performance. 
  • We believe in developing people by sharpening their skills through certification programs, conferences, internal training, mentoring and lets not forget meaningful and challenging good ole' fashioned work!

inContact Reviews

64 Reviews
3.8
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
inContact President, CEO, and Director Paul Jarman
Paul Jarman
49 Ratings
  • 1 person found this helpful  

    Interesting, forward-forward thinking company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Implementation Manager in Midvale, UT
    Current Employee - Staff Implementation Manager in Midvale, UT

    I have been working at inContact

    Pros

    Relaxed culture. They say they're "business casual" dress, but nice jeans and a collared shirt are just fine.

    For the most part, the company seems to really focus on the employee. They do a good job of being a large company (over 1,000 employees now) while still focusing on the little guy. Each position and individual feels like they can have an impact on the company.

    Cons

    Right now, space is the only concern -- there are LOTS of people crammed in to their current building.

    They have announced plans to build a large campus in Sandy, but at their current hiring rate, more space is needed immediately.

    Advice to ManagementAdvice

    Continue to focus on the employee. Keep communication channels open, and continue to let us know the direction you intend to take the company.

    Recommends
    Positive Outlook
    Approves of CEO

inContact Interviews

Updated Jan 30, 2015
Updated Jan 30, 2015

Interview Experience

Interview Experience

72%
9%
18%

Getting an Interview

Getting an Interview

52%
25%
11%

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Associate Implementation Manager Interview

    Anonymous Interview Candidate in Sandy, UT
    Anonymous Interview Candidate in Sandy, UT
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at inContact.

    Interview Details

    Horrible. Dishonest. I was called few days before my start day and was told the position was no longer available. Interestingly the position was reposted on several job sites the same day!
    The dishonesty and the way I was treated was shocking. I am glad that I did not join this company!

    Negotiation Details
    There was no room to negotiate.
    Accepted Offer
    Negative Experience
    Easy Interview

inContact Awards & Accolades

Something missing? Add an award
2014 CRM Rising Star Award Winner, CRM Magazine, 2014
Software 500, Software Magazine, 2014

Additional Info

Website www.incontact.com
Headquarters Midvale, UT
Size 500 to 999 Employees
Founded 1997
Type Company - Public (SAAS)
Industry Information Technology
Revenue $100 to $500 million (USD) per year

As a leader in the emerging cloud contact center software industry, our company is part of something bigger than contact center technology. All of us together are able to collectively make a difference for millions of people one interaction at a time every single day.

Our company supports the lives of our employees by offering a diverse, sophisticated and growing work... More

Mission: Making cloud software history in a dynamic and empowering environment, rich with personal and professional growth opportunities.

Work at inContact? Share Your Experiences

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