pMD

www.pmd.com

Makes Doctors Happy®

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pMD – Why Work For Us?

pMD develops intuitive, elegant mobile software that improves patient care and makes doctors happy. Our mobile software eliminates tedious manual processes so doctors can spend more time on the health care issues that matter most.

pMD's mobile charge capture and care coordination services increase doctors' efficiency by allowing them to quickly capture their billing charges, access information in real-time, and communicate securely. With pMD, doctors spend more time being doctors, and less time acting like accountants with expensive medical degrees.

At pMD, you’ll wear many hats, have a lot of responsibility, and be part of a fun, smart, and creative team. We are bootstrapped and profitable, have extremely happy customers, and make up a team of people as talented and passionate as you are.

You can grow as quickly as you want to – our startup environment means nothing is holding you back from doing your best work. You’ll be able to see the impact of your work immediately and you’ll hear from our clients how your efforts have improved their lives. We love what we do and care about doing good in the world. We strive to work like a beautifully engineered German car: fast, efficient, and fun.

We:

• are a fast-growing private company with a small-company feel

• prefer to work in person with a small, fast-paced team

• like to play with sleek machines named after fruits and robots

• always search for the next hot thing

• enjoy traveling to cool cities to visit customers

• never set foot in a cubicle farm

• inhabit a beautiful building in the Letterman Digital Arts Center in San Francisco

• stock beer, tea, and snacks in the break room




undefined Elizabeth Popovich, pMD Account Executive

Health care is an industry that impacts everyone, and working at a charge capture company that helps doctors to save lives is important work. The pMD team cares very much that our product makes doctors happy and in turn helps to improve patient care. Health care providers who work with us and candidates hoping to join the pMD team often wonder, “What’s this team really like?” I hear this question frequently in interviews! We're a conscientious group, committed to providing a great product and great service to our customers in health care.

A recent article in Business Insider lists conscientiousness as a major predictor of success. Not only will conscientious people succeed in their careers, they will also “get better grades in school and college, commit fewer crimes, and stay married longer.” Not a bad profile! Customers also want to work with conscientious people - the kind of people who wake up at 3:00 a.m. to answer a call, the people who ask, “Is there anything else I can do to help?” and are really interested in the response. When recruiting and evaluating candidates, companies committed to customer service ask, “Why do you want to work here?” and hope to hear a response that matches the team’s shared intensity.

At pMD, we understand that the team supporting the product is just as important as the product itself. If you’re evaluating a charge capture or secure messaging solution, get to know the team behind the product and ensure that they are conscientious and share your values.

We’ll be taking a look at a day in the life of individual pMD team members in future posts. If you’re interested in joining the team, check out our Careers page.

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undefined Siavosh Bahrami, pMD Lead Software Design Engineer

"After I was overruled, I wrote a letter of resignation. In my letter I explained the risks and said I would rather resign than allow dangerous hardware onto the Shuttle. And I pressed my letter into more hands than absolutely necessary. The embarrassment level got pretty high and the managers backed down — I was allowed to make the necessary changes.

Does this make me a hotshot, a moral person? Not really. I wasn’t married, no children to support, I could afford to lose my job for a principle. Besides, I was able to imagine what would happen to me if I caused a Shuttle failure — kids on the street saying ‘There’s the guy who killed all those astronauts and the schoolteacher.’

I didn’t become an engineer just to design things. I wanted to design them right. I was a bit too idealistic for engineering profession, who’s motto is “Ship it.” So I changed careers — I got into computer science.”

- Paul Lutus, Confessions of a Long-Distance Sailor


This was written more than twenty years ago, and it’s funny that the term “ship it” was as connotative and full of meaning back then as it is today in the midst of the lean startup movement. When I read this in Paul Lutus’ very engaging sailing travelogue, it made me think that software engineering has always had a bad reputation when it comes to quality and reliability.

It seems like not a week goes by without millions of emails and accounts being hacked or a software bug halting a stock exchange or delaying an airline. Software’s increasing potential for good is only matched by its equal potential for harm. Testing methodologies and its culture have advanced a great deal in the last decade, but most would agree that it’s no panacea. Instead some argue that the deeper solution is in the languages and idioms we use that make writing code safer. Yet this too can never protect us if the person who writes the code doesn’t see the potential for harm in their work and second, does not feel the moral responsibility of saying no to “ship it.” 

In an industrial society, the makers of things are usually far removed from the end usage and impact of their product. Developers are no different, and that’s why when I joined pMD, I was so surprised by the heavy exposure of the developers with the customers. We routinely visit customers on site and build first-name relationships with them. I remember the first time I sat down with the billers in a practice in Colorado and discussed their workflow, their pain points, and generally how overworked they were. When I returned back to the office, I felt a renewed sense of empathy and purpose to how a seemingly small feature I would write could impact someone’s daily job across the country. This impact could go well beyond the ROI of our software, and affect someone’s happiness and sense of effectiveness in their profession.

Even though developers sometimes love to put on their headphones and crank out some piece of software wizardry, it’s important to occasionally step out of the office and engage with your customers. Regularly seeing the daily work-life of your users first-hand helps establish that sense of responsibility to the end-user, and it makes the software better for it.

I’ll leave with an excerpt of an interview with a famed Japanese woodworker, Toshio Odate:


"Toshio added something very important: there is something else that is not always being grasped by many woodworkers in the craft: the social responsibility of the craftsperson, be they woodworkers, musicians, photographers, doctors, or writers. Each of these persons practices a craft and in that craft they are expected to produce a result that carries with it a social responsibility. And that responsibility is where the person’s skill and even artistry must be used to serve others. For example, if a joint is used to show off a person’s ability to create a showy piece, but fails when it comes to joining two pieces of wood securely and efficiently, that person has failed at their responsibility to society—even if the joint “looks beautiful.” But the craftsperson who makes a solid joint, that looks “good enough,” does its job and holds for decades or centuries to come—that person has fulfilled the responsibility society asks of them. Even if that joint is hidden, it has the spirit of being a good joint…

…once you commit to making a piece for a client, or a family member, that responsibility is there, to those people. It’s your job to make sure your design and your workmanship serve the needs and desires of your clients, and that the techniques and materials you use serve those ends. Anything else is superfluous, and runs the risk of being dangerous, or at best, ugly.”
 
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undefined Ross Fishkind, pMD Software Design Engineer

When I look at software companies, I like to take time and really understand their brand. With many small software companies, startups in particular, I find that their brands are nothing more than a simple, textual logo done in Helvetica type, sitting delicately on a background of cool blues. It may look pretty, but there isn’t much to differentiate one company from another.

As a design student in college, I was challenged with a branding project for an existing small company. Because of my love of brands, my first instinct wasn’t to follow the “startup style,” but instead to create a brand that had more life to it. To do this, I designed a few illustrated characters, each with their own unique look and story. Brands with unique characters intrigued me. Other than just feeling more friendly, they also allow for better recognition with customers.

When I was applying for jobs in San Francisco, I was hoping to find a company with a unique brand, such as the one I had created as a design student. I came across pMD, a small but innovative medical software company that had a brand I had never seen before in medicine. Their brand had characters, much like my own project! At the center of the pMD website was a tall, balding man with a thick mustache and lab coat. As I came to find out, his name was Doctor Mustachio. Immediately, I knew there was something different about this company, something that I wanted to be a part of.

Now that I am on the team at pMD as a designer and engineer, I have a unique perspective and have seen the pMD brand and its characters come a long way. 

In 1998, when pMD was founded, Doctor Mustachio was nonexistent. In fact, there really wasn’t much of a brand at all, just a simple logo. It wasn’t until many years later that the brand began to grow and Doctor Mustachio came into the world.


Doctor Mustachio started in a world of paper. His original creators used cut-paper to stylize him, his friends, and the world around him. This was the style I was introduced to when I was interviewing at pMD; it was elegant and beautiful. Our first ever promotional video was released shortly after I joined. It was created in the same cut-paper style, bringing Doctor Mustachio to life for the first time, with a voice and personality.


As my time at pMD grew, so did Doctor Mustachio. We morphed his cut-paper style to something more modern and more flat. The days of cut-paper ended two short years after its creation. We worked with our friends at Belljar to create more interesting and uniquely stylized videos, evolving our brand each time.


Today, we are on the verge of a new website with a new Doctor Mustachio. For a short time, you can still see our cut-paper Mustachio on the pMD home page, but come the end of summer, a new dawn awaits us, another step in the evolution process. At pMD, we’re not about the boring startup style, we’re about bringing our brand to life.

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pMD Reviews

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pMD CEO Philippe d'Offay
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    Exceeds All Expectations!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at pMD

    Pros

    I love my job! Working at pMD really exceeded all of my expectations of working at a technology company - or any job for that matter! I truly look forward to going into work everyday and seeing my coworkers, and after 6 months of working here I truly cannot see myself working anywhere else. Everyone at pMD brings something very different to the table, but are all some of the smartest and funniest people that I have had the joy of working with. I love that I get to mix up my day with different types of jobs and experiences, plus the high level of travel is always fun and exciting. Although this job is fast paced and challenging at times, I have grown and improved my skills at such a rapid pace that I am truly grateful for everyone at pMD.

    Cons

    It took me a while to get up to speed with the rest of the team when I first started at pMD. The first few weeks were really a lot of work, but looking back it was totally worth it.

    Recommends
    Positive Outlook
    Approves of CEO

pMD Awards & Accolades

Something missing? Add an award
Inc. 500/5000 Fastest Growing Company, Inc. Magazine, 2013
Fastest Growing Private Companies in America, Inc. Magazine, 2014
Inc. 500/5000 Fastest Growing Company, Inc. Magazine, 2012
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Additional Info

Website www.pmd.com
Headquarters San Francisco, CA
Size 16 to 50 Employees
Founded 1998
Type Company - Private
Industry Information Technology

pMD develops intuitive, elegant mobile software that improves patient care and makes doctors happy. Our mobile software eliminates tedious manual processes so doctors can spend more time on the health care issues that matter most.

pMD's mobile charge capture and care coordination services increase doctors' efficiency by allowing them to quickly capture their billing... More

Mission: pMD makes doctors happy!

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