vCustomer provides outsourced customer contact and back office processing services though offices and call centers located in India, the Philippines, and the US. The company's services include technical support, customer care, and back-office business processing. vCustomer also offers its services via email, chat, live agents, and other self-service options. Conducting millions of transactions per month, the company represents Fortune 1000 companies, primarily in consumer technology, retail, travel, and communications industries. vCustomer was founded in 1999 by president...
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Employees are “Satisfied” 33 ratings
60% of the CEO 18 ratings
Former Customer Service Representative in Manila, Manila (Philippines)
Pros: fun environment, friendly people, clean – Full Review
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5 vCustomer Salaries (7 in India)
2 vCustomer Salaries (7 in India)
1 vCustomer Salary (2 in India)
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No Offer – Interviewed in Kirkland, WA Mar 2010 – Reviewed May 21, 2010
Interview Details – Very informal. Was contacted by an administrative assistant and asked to come in and meet with the VP. Had an in person interview and was told that I would be invited back for interviews with other employees. 3 days later I still had not heard back and noticed that all jobs that were posted had… – Full Interview
We are moving towards developing our own SAAS solution to compete with RightNow Technologies and market directly to the consumer. Tell me how you would convince consumers to pay for this service. – View Answer