[24]7
3.2 of 5 115 reviews
www.247-inc.com Campbell, CA 5000+ Employees

[24]7 Reviews

Updated Jun 27, 2014

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3.2 115 reviews

                             

64% Approve of the CEO

[24]7 CEO and Director P.V. Kannan

P.V. Kannan

(70 ratings)

57% of employees recommend this company to a friend
115 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "The company also enforces work life balance ensuring customer health and social well-being"
    in 7 reviews
  • "Friendly and fun work environment (Depending on the process you are with)"
    in 9 reviews
Cons:
  • "no work life balance -> work on literally every weekend but no benefits will be given"
    in 6 reviews
  • "No learning ; No work life balance ;Too much of politics"
    in 4 reviews
  • Show more review highlights

Reviews

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    Cool people and nice working environment

    Software Engineer (Current Employee)
    Campbell, CA

    Prospeople are very nice and helpful. many software engineers are from Microsoft, so they are smart. Working schedule is flexible, as long as you work 8 hours per day (either at home or office). Communication between manager and engineers is good.

    Consthe company does not match 401k, but maybe negotiable

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    1 person found this helpful  

    terribly mismanaged

    Anonymous Employee (Former Employee)

    Prossome nice people trying to do good work for the most part but are encumbered in dealing with their Executive Management team

    ConsManagement (CSO and Executive) are clueless. People "disappear" all of the time there and when asked where they are... everyone just smiles and said they went to the 24/7 hole in the sky. Apparently, that is a BIG hole. I also found that they distort many facts of competitors, their own capabilities and products, etc...

    Advice to Senior ManagementGet a real COO,, with several new Senior leaders needed, who will be allowed to run the company correctly instead of the current CEO pretending to do so

    No, I would not recommend this company to a friend

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    I'm still talking to recruiters...

    Anonymous Employee (Current Employee)

    ProsIndividual contributors are friendly and what really keep this company alive.

    Location. The Campbell office is near the SJ Train and off the main 101 tech corridor so going to and from is a breeze. Flexible work life as well and working from home if you justify. Improving the amenities recently with coffee varieties, sodas, snacks.

    Dynamic environment. The number of projects going at the same time combined with sales promising each customer deployment however custom it needs to be would drive people nuts. Internally this is referred to as 'agile' but clearly pulls everyone into fire drills regularly. The lack of coordination offers a lot of flexibility in what you want to work on because everyone needs and will take your help if you are interested. Pro or Con?

    Despite the Cons I'm still rating this company as OK. Some of the stuff they are trying to do is cool but Management needs to stop being so cheap, invest in the progress and expect employees to deliver.

    ConsUnable to make decisions. Middle managers are frustrated they aren't allowed to make decisions so they don't. Sr. Departmental VP's don't trust their middle managers so they micro manage everything. Vicious cycle so all just bring information to executive who pass out orders based on bits they are familiar with.

    Penny wise and pound foolish. Management scrutinizes (as above) internal requests similar to external purchases 'driving cost savings' when this really just forces highly paid and talented people to focus on minuscule savings over forward progress.

    No official unification effort through the various acquisition. At least 2 bug tracking tools, 3 document management systems, one off SaaS solutions for every random purpose and you are introduced to them when you need them rather than beforehand. Poor investment in infrastructure so unreliable tooling that leads to constantly switching to a different task hoping you can make progress on something different.

    High attrition rate. Seem to have a company sponsored going away lunch every few weeks. Always understaffed due to people quitting. Always backfilling positions and never opening new ones the teams are always in a deficit.

    Advice to Senior ManagementStop being so cheap. Eventually things will fall over and you will have no-one to blame but yourself. You can only do so much with nearly nothing before it simply stops.

    Standardize your platform offering and stop being swayed by one off potential deals. Unify the company and decide on internal standards.

    Search for leadership that can take the company to the next level, out of the call center mindset. Invest in your employees and replace some of the Sr. leadership with people other than your friends that know how to build.

    Get your annual review system to hold people accountable. Promote / fire those deserving.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Very solid...yet premium priced... BPO company

    Anonymous Employee (Former Employee)

    ProsExcellent in delivering offshore chat services. Solid BPO operational expertise and very strong portfolio of customer logos.

    ConsNo true productized technology. Analytics and technology are used to supplement BPO services at best. All other claims of SAAS and true software products are bogus. ALL employees are managed as if they work in a call center.

    Advice to Senior ManagementBring in a technology/product CEO or just double down on being a great BPO company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Chaos

    Anonymous Employee (Former Employee)

    ProsGood location and office space. A lot of folks mean well and try to make the environment bearable.

    ConsUpper management does not listen to their employees. A lot of random and sometimes conflicting goals are set and expected to be met with no clear understanding of the purpose.

    No, I would not recommend this company to a friend

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    Learning a lot in a rapidly expanding company

    Marketing (Current Employee)
    Campbell, CA

    ProsVery smart people, products and environment. As an intern it is so great to be in the environment soaking everything in. There is great leadership and the place is filled with mentors in the field.

    ConsAs a growing and rapidly expanding company the company culture is slowly unveiling itself. Not really a con just in progress!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    The team at [24]7 has a very nurturing feel.

    Anonymous Employee (Current Employee)
    Alameda, CA

    Pros-excellent team members
    -good collaboration between groups
    -interesting innovative work to create better customer experiences

    Cons-have yet to find any real cons

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    6 people found this helpful  

    Manager

    Manager (Former Employee)
    Campbell, CA

    ProsNice office location in Campbell

    ConsIf your name is not PV, your opinion doesn't matter. Very little strategy, just very tactical leadership chasing any possible piece of business. Jumping from one "vision" to the next as the wind blows. No real product, just build something custom if the client will pay. Not scalable. Little trust/confidence from the workforce. Pools to see who will be gone next.

    Advice to Senior ManagementGo for a long ride in your Lamborghini and let your leaders lead.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Has potential but execution challenges

    Senior Manager (Current Employee)
    Campbell, CA

    ProsHot technology - Cloud, Big Data, Speech. Niche market. Good talent.

    ConsCannot retain good talent. Unclear strategy internally or externally. Too many divergent internal groups. Business units have conflicting goals.

    Advice to Senior ManagementFocus on products and get big wins for the Big Data products.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    11 people found this helpful  

    Avoid this company

    Director (Former Employee)

    ProsPleasant office space, good South Bay location

    ConsBehind, and playing catch up with a 10 year industry presence. Company is sales driven despite never having shipped a product. Always a fire drill never a product roadmap. Teams may have talent, but no one has a tually been there done that.

    Advice to Senior ManagementGo have lunch.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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