[24]7 Reviews

Updated July 6, 2015
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[24]7 CEO P.V. Kannan
P.V. Kannan
98 Ratings

Pros
  • good place to work with work - life balance (in 11 reviews)

  • You will get a awesome work environment and there are lot of events and activities (in 10 reviews)

Cons
  • Not much of a work life balance especially since there is a large Bangalore presence (lots of early morning or late night calls) (in 8 reviews)

  • Too many management overheads, no work life balance (in 5 reviews)

More Pros and Cons

171 Employee Reviews

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  1. Featured Review

    Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ops Manager in Campbell, CA
    Current Employee - Ops Manager in Campbell, CA

    I have been working at [24]7 full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Perfectly poised to own the omni-channel customer engagement space. A growing set of very large customers including leading banks, telco's and retailers. YoY revenue going up and up. Several kep cloud components generating healthy revenue. Really well-liked and respected CEO/Founder. Great location in Silicon Valley and a new office about to be commissioned in Bangalore. Flexible re. Working from home. One of the NICEST sets of people with which I've ever worked. The founders have made sure that their values are known and pervade throughout the business.

    Cons

    The time difference between India and US makes cross-geo management a challenge.

    Advice to Management

    Keep doing what you're doing. Keep focusing on making the company better and better.


  2. Exciting place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Campbell, CA
    Current Employee - Anonymous Employee in Campbell, CA

    I have been working at [24]7 full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I was lucky enough to be recruited to [24]7. I had not heard about the company - I got a message from their Recruiter and I was excited to hear about this mysterious company. It turns out they were working on super exciting technologies and growing at a very fast rate! It's a rush being here working with top engineering talent! The offices are very conveniently located. The people are fantastic!

    Cons

    Wish the company offered better retirement benefits and more vacation time.

    Advice to Management

    Keep in mind the number one job of a CEO is to recruit and retain top talent.


  3. Helpful (1)

    High energy fast growth company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Campbell, CA
    Former Employee - Director in Campbell, CA

    I worked at [24]7 full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A visionary company that hope to transform customer care world using big data and real-time contact analytics. Great leadership and visionary CEO.

    Cons

    Company is growing very fast and have aggressive growth targets, so employees need to take time to find there work-life balance.

    Advice to Management

    Share growth rewards with employees and provide stock options.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. So far so good

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at [24]7 full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great co-workers. Great office location. Good amenities.

    Cons

    High turnover. Management is a mess. They do not match 401k


  6. Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at [24]7 (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    interesting space, some really good people

    Cons

    confused on what they want and where they're going


  7. Great Products, Fear-Based Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at [24]7 part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Has all the product components for success in the Customer Experience space; IVR, Chat, Mobile, Contact Center. Innovative customer journey concepts that are well executed.

    Cons

    CEO uses fear and threats to try and motivate employees. Huge turnover of staff - unsupportive, unstable and dysfunctional work environment.

    Advice to Management

    The Board of Directors needs to hire a COO and let the CEO stay behind the scenes away from employees. When good people are in place, support them so they can do their jobs and quite firing staff (especially sales) to compensate for management short comings.


  8. living nightmare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at [24]7

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none I can think of. Lived to tell the tale

    Cons

    horrendous pay, ill-equipped and uneducated bosses, hostile work environment.

     it's a trickle-down effect of abuse in this entire corporation. doing mindless, unfulfilling work in a negative environment for next to no money

    Advice to Management

    change everything about the company and who you are as people


  9. Helpful (2)

    Very challenging work environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at [24]7

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    [24]7 is an innovative company, using big data and prediction to improve customer experience. Their solution set enables customers to transition between channels seamlessly.

    Cons

    There is a lot of turnover at all levels including senior leadership. They are most concerned with short term wins rather than long term partnerships with their clients. Communication is poor and team work doesn't exist.

    Advice to Management

    Listen to your customers, and support them in their goals. You will become a partner instead of being seen as a vendor.


  10. Its Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at [24]7

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good for learning nuances about BPO

    Cons

    Loads of pressure and bad management

    Advice to Management

    Revamp your management structure


  11. Helpful (1)

    so far so good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at [24]7

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    colleagues are the best here

    Cons

    upper management has no clue how to keep the culture alive

    Advice to Management

    listen to your employees.



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