[24]7 Reviews

Updated September 9, 2014
Updated September 9, 2014
123 Reviews
3.3
123 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
[24]7 CEO and Director P.V. Kannan
P.V. Kannan
75 Ratings

Review Highlights

Pros
  • The company also enforces work life balance ensuring customer health and social well-being (in 8 reviews)

  • Friendly and fun work environment (Depending on the process you are with) (in 9 reviews)


Cons
  • no work life balance -> work on literally every weekend but no benefits will be given (in 6 reviews)

  • Senior management, starting from the top (CEO, CFO) on through all the VP levels are living in a bubble (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    Cool people and nice working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Campbell, CA
    Current Employee - Software Engineer in Campbell, CA

    I have been working at [24]7 full-time for less than a year

    Pros

    people are very nice and helpful. many software engineers are from Microsoft, so they are smart. Working schedule is flexible, as long as you work 8 hours per day (either at home or office). Communication between manager and engineers is good.

    Cons

    the company does not match 401k, but maybe negotiable

  2. 1 person found this helpful  

    Some of the Best and More of the Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Engineer  in  Campbell, CA
    Current Employee - Operations Engineer in Campbell, CA

    I have been working at [24]7 full-time for more than 3 years

    Pros

    Core team works together to solve problems without ego, or self promoting agendas.
    Good work/life balance, at least from the group I am on...direct managers are awesome....VPs not so much...
    Pay is good, benefits are okay
    Very smart technical people (Dev/QA/Operations & most of the PMs)

    Cons

    Senior management, starting from the top (CEO, CFO) on through all the VP levels are living in a bubble. Like the three monkeys (hear no evil, see no evil, speak no evil) only replace evil with reality.

    No vision...no looking forward to PLAN anything! It is always a firedrill...usually because of the complete lack of a true communication channels between the US and Bangalore.

    Pipe dream of a plan to become a mini Amazon Cloud...to the point of now they are bringing in people from Amazon to create another AWS work environment (aka. Operations Engineers are treated like trained monkeys, only with 'TPC' reports and 'metrics') Metrics...might work for an assembly line workforce...ain't gonna get much from a Silicon Valley workforce...especially when the economy is hot.

    Mass exodus of all the most valuable people, leaving only the under achievers and a few remaining people that still want to save the platform they worked so hard to build in the 10 years before being 'assimilated' by [24]7

    It has been said before, but worth saying again....PENNY WISE & POUND FOOLISH. CFO's organization is driven by percentage points...with no regard to the REAL cost in time, effort and morale of Engineering and Operations.

    Advice to ManagementAdvice

    Stop treating IC staff like consumables...and start taking the time/effort/initiative of the IC staff seriously...just as you do when purchasing a new desk for PV.

    Get a plan for God's sakes! How long do you think the few remaining can take the endless firedrills..not to mention the outages caused by the arrogant developers and management from the iLabs team? We told you how the platform was built to work...you acknowledge that and agreed to work under the existing procedures, and then as soon as everybody went home..you did whatever the hell you wanted. Deploying new applications in the middle of the day? Are you kidding me?

    Please, wake up!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    terribly mismanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at [24]7 full-time for more than a year

    Pros

    some nice people trying to do good work for the most part but are encumbered in dealing with their Executive Management team

    Cons

    Management (CSO and Executive) are clueless. People "disappear" all of the time there and when asked where they are... everyone just smiles and said they went to the 24/7 hole in the sky. Apparently, that is a BIG hole. I also found that they distort many facts of competitors, their own capabilities and products, etc...

    Advice to ManagementAdvice

    Get a real COO,, with several new Senior leaders needed, who will be allowed to run the company correctly instead of the current CEO pretending to do so

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    I'm still talking to recruiters...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at [24]7 full-time for less than a year

    Pros

    Individual contributors are friendly and what really keep this company alive.

    Location. The Campbell office is near the SJ Train and off the main 101 tech corridor so going to and from is a breeze. Flexible work life as well and working from home if you justify. Improving the amenities recently with coffee varieties, sodas, snacks.

    Dynamic environment. The number of projects going at the same time combined with sales promising each customer deployment however custom it needs to be would drive people nuts. Internally this is referred to as 'agile' but clearly pulls everyone into fire drills regularly. The lack of coordination offers a lot of flexibility in what you want to work on because everyone needs and will take your help if you are interested. Pro or Con?

    Despite the Cons I'm still rating this company as OK. Some of the stuff they are trying to do is cool but Management needs to stop being so cheap, invest in the progress and expect employees to deliver.

    Cons

    Unable to make decisions. Middle managers are frustrated they aren't allowed to make decisions so they don't. Sr. Departmental VP's don't trust their middle managers so they micro manage everything. Vicious cycle so all just bring information to executive who pass out orders based on bits they are familiar with.

    Penny wise and pound foolish. Management scrutinizes (as above) internal requests similar to external purchases 'driving cost savings' when this really just forces highly paid and talented people to focus on minuscule savings over forward progress.

    No official unification effort through the various acquisition. At least 2 bug tracking tools, 3 document management systems, one off SaaS solutions for every random purpose and you are introduced to them when you need them rather than beforehand. Poor investment in infrastructure so unreliable tooling that leads to constantly switching to a different task hoping you can make progress on something different.

    High attrition rate. Seem to have a company sponsored going away lunch every few weeks. Always understaffed due to people quitting. Always backfilling positions and never opening new ones the teams are always in a deficit.

    Advice to ManagementAdvice

    Stop being so cheap. Eventually things will fall over and you will have no-one to blame but yourself. You can only do so much with nearly nothing before it simply stops.

    Standardize your platform offering and stop being swayed by one off potential deals. Unify the company and decide on internal standards.

    Search for leadership that can take the company to the next level, out of the call center mindset. Invest in your employees and replace some of the Sr. leadership with people other than your friends that know how to build.

    Get your annual review system to hold people accountable. Promote / fire those deserving.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Very solid...yet premium priced... BPO company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at [24]7

    Pros

    Excellent in delivering offshore chat services. Solid BPO operational expertise and very strong portfolio of customer logos.

    Cons

    No true productized technology. Analytics and technology are used to supplement BPO services at best. All other claims of SAAS and true software products are bogus. ALL employees are managed as if they work in a call center.

    Advice to ManagementAdvice

    Bring in a technology/product CEO or just double down on being a great BPO company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at [24]7 full-time for less than a year

    Pros

    Good location and office space. A lot of folks mean well and try to make the environment bearable.

    Cons

    Upper management does not listen to their employees. A lot of random and sometimes conflicting goals are set and expected to be met with no clear understanding of the purpose.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Learning a lot in a rapidly expanding company

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  Campbell, CA
    Current Employee - Marketing in Campbell, CA

    I have been working at [24]7 as an intern for less than a year

    Pros

    Very smart people, products and environment. As an intern it is so great to be in the environment soaking everything in. There is great leadership and the place is filled with mentors in the field.

    Cons

    As a growing and rapidly expanding company the company culture is slowly unveiling itself. Not really a con just in progress!

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    The team at [24]7 has a very nurturing feel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Alameda, CA
    Current Employee - Anonymous Employee in Alameda, CA

    I have been working at [24]7 full-time for less than a year

    Pros

    -excellent team members
    -good collaboration between groups
    -interesting innovative work to create better customer experiences

    Cons

    -have yet to find any real cons

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Has potential but execution challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Campbell, CA
    Current Employee - Senior Manager in Campbell, CA

    I have been working at [24]7 full-time for more than a year

    Pros

    Hot technology - Cloud, Big Data, Speech. Niche market. Good talent.

    Cons

    Cannot retain good talent. Unclear strategy internally or externally. Too many divergent internal groups. Business units have conflicting goals.

    Advice to ManagementAdvice

    Focus on products and get big wins for the Big Data products.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 6 people found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Campbell, CA
    Former Employee - Manager in Campbell, CA

    I worked at [24]7 full-time for more than a year

    Pros

    Nice office location in Campbell

    Cons

    If your name is not PV, your opinion doesn't matter. Very little strategy, just very tactical leadership chasing any possible piece of business. Jumping from one "vision" to the next as the wind blows. No real product, just build something custom if the client will pay. Not scalable. Little trust/confidence from the workforce. Pools to see who will be gone next.

    Advice to ManagementAdvice

    Go for a long ride in your Lamborghini and let your leaders lead.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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