@hand

www.hand.com
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@hand Reviews

Updated December 19, 2014
Updated December 19, 2014
6 Reviews
3.5
6 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John Cannington
2 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    15 year old "start-up"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at @hand full-time (more than 3 years)

    Pros

    The people within product, service and support teams are delightful to work with. Fun atmosphere, overall. Understanding and passionate management. Encouraged to think out of the box and most will work 24/7 to support securing new customers and successful project implementations.

    Cons

    Limited resources and expanding client base creates a heavy burden on staff to cover and manage work loads that are, at times, unrealistic.

    Advice to ManagementAdvice

    Be decisive - be brave - try something new

    Recommends
    Neutral Outlook
  2.  

    Great Small Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at @hand full-time (more than a year)

    Pros

    * Solid opportunities for personal growth
    * A friendly, team-oriented culture among the professional and middle management ranks
    * Provides good work/life opportunities for some
    * Good focus on technology and the latitude to experiment and innovate
    * Strong customer-orientation among some senior leadership

    Cons

    * The core product is rather old; management feels strongly attached to it
    * Product orientation in a services company hinders company growth and overshadows long-term prospects
    * Small services team shoulders the burden for the entire company and ends up over-worked

    Advice to ManagementAdvice

    Embrace who you are - a services company- and focus on helping your customers using your strengths... those are your services

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Slow moving, weak C Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at @hand full-time (more than 3 years)

    Pros

    Good product and front line employees

    Cons

    C Level management disengaged from front line staff. No vision or passion. Slow to change

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Very caring and driven staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Project Manager in Austin, TX
    Former Contractor - Project Manager in Austin, TX

    I worked at @hand as a contractor (less than a year)

    Pros

    Good product and staff. They really care about the people. Very knowledable of their product.

    Cons

    Small group of knowledge experts. Niche market. Difficult to make progress or understand direction.

    Advice to ManagementAdvice

    Expand your market into other areas that your product or skill level of employees can move into. Possibly consider purely consulting and also various small apps for iPhones and Androids. Try to operationalize your delivery as much as you can.

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    Top Heavy without direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager - Business Analyst in Austin, TX
    Former Employee - Project Manager - Business Analyst in Austin, TX

    I worked at @hand

    Pros

    The people are very nice and they value developers. I enjoyed working with the people. They have a great product.

    Cons

    They lack strategy and cash flow. They have product, but if 3 people left that know the product and how to implement it...the company would suffer. They don't value professional Project Management. They do not have repeatable processes documented and don't understand how to transfer knowledge.

    Advice to ManagementAdvice

    Learn knowledge management processes. Create baselines for what you deliver regarding professional services. Learn to transfer responsibility to new employees that might have a better idea of how to scale.

    Doesn't Recommend
  7. 1 person found this helpful  

    I truly believe that @hand is one of the best places to work in Texas!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at @hand

    Pros

    @hand offers a rich benefit program to all of it's full time employees. Culture is very important to @hand and is one that embraces the motto "work hard, play hard" and values employees personally and professionally. @hand encourages employees to speak their minds, push themselves and be forward-thinking, and collaborate as a team, no matter what department you are in.

    Cons

    Smaller company, more visibility when you make mistakes, but also when you succeed. Company is still growing, so feeling some of the "growing pains" associated with lack of processes and procedures and infrastructure.

    Advice to ManagementAdvice

    Keep up the good work, continue to listen to your employees and value their feeback. Focus on maintaining our culture as we continue to grow.

    Recommends

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