1-800 CONTACTS Reviews

I have been working at 1-800 CONTACTS full-time for less than a year

Pros – On-site fitness center w/ free membership; in-house cafeteria with healthy option plans; amazing culture and work environment; free fruit, bread, and drinks; free eye exams every year; great discounts on great products; lots of growth opportunities, as the company does a lot of internal promoting and hiring

Cons – Pay isn't the best, but relatively standard for a call center; it's a call center, so you're going to have angry/upset customers that are mad at you for things beyond your control;

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at 1-800 CONTACTS

Pros – The people and the management team

Cons – Nobody wants to leave. Makes advancement difficult

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at 1-800 CONTACTS full-time for more than 8 years

Pros – On site fitness center.
On site chef cafeteria.
Employees are able to contribute and are valued.
I have really enjoyed working here and have really developed my skills and career in the process.
I always have work to do. We keep busy.

Cons – No job is perfect all the time, but not a lot of negatives here.
Staff is spread across 3 buildings.

Advice to Senior Management – Take more opportunities to communicate vision for future.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at 1-800 CONTACTS part-time for more than 3 years

Pros – Competitive pay for the state. Good health benefits. In-house cafeteria w/ subsidized lunch/dinner and free breakfast. on-site fitness center w/ personal trainers.

Cons – Even though employees are treated well, the work is frustrating because the company is not very good at working cross functionally. Finance has different plans/ideas than Marketing, which has different ideas than customer service, etc. etc. Way too much bureaucracy for a company this small.

No, I would not recommend this company to a friend

I have been working at 1-800 CONTACTS full-time for more than a year

Pros – Salary's are competitive. They offer a lot of perks like discount meals in the cafeteria, free soda, film festivals, and onsite gym with personal trainers. The environment is good to work in. Innovation is important.

Cons – I don't really have much to complain about. We have one bad apple, but it doesn't spoil the bunch for most.

Advice to Senior Management – Get rid of the bad apple.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at 1-800 CONTACTS full-time for more than a year

Pros – Very inexpensive subsidized meals.
Robin hood health care approach (employees who make less, will pay less)
On site fitness center
Amazing community
Decent base pay (recently raised to $12.00 to start)
Huge incentive possibility ( up to $6.00 extra per hour)
Great $5000 tuition reimbursement
Small but unique things, they take your car to get washed / oil change.
Free eye exams and 50% off contacts
Quarterly company movies (4 free tickets, $20 gift card, free clothes related to the movie, large popcorn voucher)
Summer activity with free food / games / prizes (big prizes like cruises and apple gift packs)

I started working here early 2011 in the prescription verification department. I was struggling with an emergency room bill of about $1,000 dollars and they ended up paying the entire thing with their one time employee assistance program THE SECOND MONTH I worked there...

My first manager was the best leader I've ever had, and treated me like an actual person... Something I've rarely experienced at other jobs. After 1 1/2 years, I was promoted within. I have seen over 40 manager / Qa coach / Workfroce / IT positions open up in the time I've worked here. So needless to say there is a lot of room to move up.

Cons – At one point they raised base pay to $12.00 an hour, and new employees were making as much as I was. (Even this is hard to complain about, as I got an unexpected raise.)

My only real con, is that after my promotion I am now making less, as I was given a raise that is not equal to what I have and could potentially bonus as a regular agent.

Advice to Senior Management – Revise the pay scale for employees promoted within, at least matching their pay.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at 1-800 CONTACTS full-time for more than a year

Pros – The lunch room, gym, schedule flexibility, and summer party are great perks of the company. They work hard to make sure their employees are taken care of in that respect. As a general call center or Rx agent, it allows you to maintain a good balance between home life and work.

Cons – This is just another call center that is a good option for people who want schedule flexibility, either for going to school, single parents, or a part-time job. Long-term careers are not really much of an option, and the pay is poor in comparison to other call centers. They'll try to tell you that other companies won't treat you as well, but don't believe it. There are better jobs out there.

Advice to Senior Management – Take time to listen to your employees and improve morale. Try for more open and honest communication with the employees and look at your employees as an asset, not a liability.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at 1-800 CONTACTS

Pros – Excellent associate oriented culture. Very compeititve wages for those who preform. Multiple awards for best companies to work for, best of state, best work-life balance, best food services, best heart healthy and many others. Excellent physical facilities. Very good communication from management. Recongition in many forms.

Cons – Improve recognition and need to more consistently celebrate success.

Advice to Senior Management – Seek out more opportunites to listen to associate feedback.

Yes, I would recommend this company to a friend

I have been working at 1-800 CONTACTS

Pros – Subsidized meals
On site gym with personal trainers
Excellent team members as management is picky about who they hire
Regular Team building
Yearly training budget
They consider new technologies and do use them if they make sense

Cons – Management has stated that they are amazed by how much work we get done, but then we are paid as if we are average.
No bonus structure.
You start out with only 10 days PTO, 6 holidays, and 3-4 sickdays. This is really low compaired to other software shops.
Raises are done annually and don't recognize that you might be under payed for what you do for the company and your experience.
HR is focused towards being great for the call center agents and is missing the picture for the entire IT group.
Managers don't have enough power over HR

Advice to Senior Management – You say our strength is because we are an IT company, so restructure HR to support that.
Give Directors more power over HR.
Evolve the company, staying exactly the same with your benefits is costing you great team members to company's that have evolved with the market.
Possibly let IT run itself. Make it a separate company that bills out to the rest of 1800. This way IT can keep up with the market.

I have been working at 1-800 CONTACTS

Pros – They take great care of their associates and have a lot of very nice perks. They have a ton of things always going on the people can take part in.

Cons – Their compensation is not that great compared to other jobs in the industry.

Yes, I would recommend this company to a friend