1-800 CONTACTS Reviews

Updated June 22, 2015
84 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
4.3
Rating Trends
Recommend to a friend
Approve of CEO
1-800 CONTACTS CEO and Director Brian Bethers
Brian Bethers
37 Ratings

Pros
  • Less Pro's all the time but work life balance was good but it had gone down in recent years (in 8 reviews)

  • There are so many benefits and perks from our film festivals to our onsite restaurant (in 11 reviews)

Cons
  • There is also ample opportunity to move out of the call center and into more corporate level positions (in 9 reviews)

  • Work/Life balance has been better in some roles than others (in 3 reviews)

More Pros and Cons

84 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (1)

    This company is very dedicated to making their employees feel special.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Sandy, UT
    Current Employee - Customer Service in Sandy, UT

    I have been working at 1-800 CONTACTS full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I work from home and what could be better than that? Plus-I chose my perfect schedule which is so rare with any other company I've heard of! My managers are all so down to earth and super friendly!! I love love love working for 1800CONTACTS!

    Cons

    It's not a negative thing, but you do have to learn a TON in training. That is why they choose the best employees (wink wink)

    Advice to Management

    None


  2. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sandy, UT
    Current Employee - Customer Service Representative in Sandy, UT

    I have been working at 1-800 CONTACTS

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Treats employees well, great benifits

    Cons

    The starting job is on the phones and it's miserable.

    1-800 CONTACTS Response

    Feb 27, 2015HR Business Partner

    We have an outstanding culture and work environment here at 1-800 CONTACTS. As mentioned in this review, this really is a great place to work and the majority of our associates would second this ... More


  3. Customer Care: Take internal calls concerning policies and call advice.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Draper, UT
    Current Employee - Customer Care in Draper, UT

    I have been working at 1-800 CONTACTS full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Coach agents, more responsibility, good networking with upper management.

    Cons

    Not to many cons, I have to work Saturdays but thats more of a convenience thing.

    Advice to Management

    The management team gives you all the tools you need to succeed.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Amazing company to work for!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 1-800 CONTACTS

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Cafeteria
    Summer Party
    Commissions
    Schedule flexibility
    Work at home

    Cons

    Quality system; bias
    managers feel superior to the employees


  6. Helpful (1)

    One of the best company cultures ever!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Draper, UT
    Former Employee - Customer Service Representative in Draper, UT

    I worked at 1-800 CONTACTS part-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Management is: kind, understanding, willing to work for you, does everything they can to make your work experience exceptional.
    Coworkers are: Friendly, outgoing, and fun to be around.
    Benefits are: top notch, creatively fun, and delicious.

    Cons

    Sometimes you have to deal with and angry customer and taking call after call can get to be a bit monotonous.

    Advice to Management

    Keep listening to your employees when they express their needs.


  7. Helpful (1)

    Great job for college

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 1-800 CONTACTS

    Pros

    Nice company culture, competitive pay.

    Cons

    Management doesn't always make smart decisions and it shows.


  8. Employee benefits, culture and colleagues are excellent for part time employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Clerk in Salt Lake City, UT
    Current Employee - Inventory Clerk in Salt Lake City, UT

    I have been working at 1-800 CONTACTS part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    This company offers so much! They are very genuinely concerned about the employee and work hard to instill a sense of team, and health and wellness with regards to work life balance. In my time here, there are monthly team building activites, goal setting and rewards for acheivement, and wonderful employee family activities. The employee perks are great, with a fully snack stocked break room, cafeteria, gym, and great vision discounts.

    Cons

    In my time here, I have not found any cons. I just wish that I could attain a full time position with this company.


  9. A great place to grow with the company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Draper, UT
    Former Employee - Anonymous in Draper, UT

    I worked at 1-800 CONTACTS full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1-800 CONTACTS was a great place to learn and grow with the company. They offer lots of great benefits like an amazing restaurant, gym, film festivals, summer parties, etc., but I always felt the best thing about the company was the people I worked with. After working with the company for a very long time I would count some of my best friends as co-workers. It's also a place that allowed me a lot of opportunity for personal growth and development with managers that saw the potential in me.

    Cons

    There are only so many open jobs to be promoted into so sometimes good people have to really push themselves to get into that next job. Also if you don't like change you may have a hard time with the company...I enjoyed the change and never got bored there, but some people struggle with an environment that can change rapidly.

    Advice to Management

    Stick with the things that have made you successful: customer focus, employee focus, and a drive to continually improve. ...And make sure all of those really good people who don't quite make the cut for the promotion they want know how much you value them in their current position.


  10. Helpful (1)

    Excellent place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Draper, UT
    Former Employee - Customer Service Representative in Draper, UT

    I worked at 1-800 CONTACTS full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Work- Life Balance is a priority!! They really do Care about you!! Amazing opportunities for advancements! Great Benefits, very flexible schedule, Fun Work Enviroment & very competitive Wages!

    Cons

    Since they have sold Company things have went down hill!

    1-800 CONTACTS Response

    Sep 26, 2014HR Business Partner

    1-800 CONTACTS is very pleased with our new ownership, T.H. Lee. We are working on some exciting new projects, the biggest being our new building which will be completed in July 2015. We understand ... More


  11. 1-800 Contacts is a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Manager in Draper, UT
    Current Employee - Call Center Manager in Draper, UT

    I have been working at 1-800 CONTACTS full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, onsite grille, great people, great opportunities to advance and develop as a leader. Film festivals twice a year, a great summer event. They really value their employees and do a lot for them.

    Cons

    I can't think of any



Showing 84 of 85 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.