1-800 CONTACTS Reviews

Updated March 4, 2015
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4.4
82 Reviews
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1-800 CONTACTS CEO and Director Brian Bethers
Brian Bethers
34 Ratings

Pros
  • This is a great place to work because of the wonderful work-life balance (in 8 reviews)

  • Not to mention the perks grill on campus, film festivals, summer parties, and a focus on growth (in 11 reviews)

Cons
  • Pay isn't the best, but relatively standard for a call center; it's a (in 9 reviews)

  • Work/Life balance has been better in some roles than others (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Customer Care: Take internal calls concerning policies and call advice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Draper, UT
    Current Employee - Customer Care in Draper, UT

    I have been working at 1-800 CONTACTS full-time (more than a year)

    Pros

    Coach agents, more responsibility, good networking with upper management.

    Cons

    Not to many cons, I have to work Saturdays but thats more of a convenience thing.

    Advice to ManagementAdvice

    The management team gives you all the tools you need to succeed.

    Recommends
    Positive Outlook
  2. This company is very dedicated to making their employees feel special.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Sandy, UT
    Current Employee - Customer Service in Sandy, UT

    I have been working at 1-800 CONTACTS full-time (more than a year)

    Pros

    I work from home and what could be better than that? Plus-I chose my perfect schedule which is so rare with any other company I've heard of! My managers are all so down to earth and super friendly!! I love love love working for 1800CONTACTS!

    Cons

    It's not a negative thing, but you do have to learn a TON in training. That is why they choose the best employees (wink wink)

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sandy, UT
    Current Employee - Customer Service Representative in Sandy, UT

    I have been working at 1-800 CONTACTS

    Pros

    Treats employees well, great benifits

    Cons

    The starting job is on the phones and it's miserable.

    Recommends
    Positive Outlook
    Approves of CEO

    1-800 CONTACTS Response

    Feb 27, 2015HR Business Partner

    We have an outstanding culture and work environment here at 1-800 CONTACTS. As mentioned in this review, this really is a great place to work and the majority of our associates would second this ... More

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  5. 2 people found this helpful

    Lot of nepotism and playing favorites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shipping Associate in West Valley City, UT
    Current Employee - Shipping Associate in West Valley City, UT

    I have been working at 1-800 CONTACTS full-time (more than a year)

    Pros

    Pay is decent, good benefits and treats for employees. Onsite cafeteria with very inexpensive but good food, company events and corporate discounts.

    Cons

    All the pros are ruined by the obvious politics. I work in the distribution center so I don't know how it is in Draper, but here it is very obvious how differently management will treat friends and family. I came into the company hoping to grow and worked hard to move up, but I was passed over by a coworker that had been there LESS THAN 6 MONTHS, but was buddy-buddy with the supervisor. Lot of people are friends from high school or relatives and look out for each other. Work here if you're looking for just a paycheck, expect to ve treated unfairly (unless you are friends with management.)

    Advice to ManagementAdvice

    Treat people equally. Don't make excuses and exceptions, it's obvious. Don't make me feel unappreciated, sure I like the food and the free stuff I get for Christmas or whatever but I'd rather be respected. I've never felt so disrespected by my managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bluffdale, UT
    Former Employee - Customer Service Representative in Bluffdale, UT

    I worked at 1-800 CONTACTS

    Pros

    Movies, company parties. Supervisors were helpful

    Cons

    I was able to make around $800 a month in bonus, but it was restructured so I got a $1 pay raise and the highest bonus I could get was $300. Not really fair. There was never an opportunity to advance in the company

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful

    Exceptional in many ways, but the company culture isn't what it used to be and agent software tools are mediocre.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rx Specialist in Draper, UT
    Former Employee - Rx Specialist in Draper, UT

    I worked at 1-800 CONTACTS full-time (more than 3 years)

    Pros

    Good benefits (including tuition reimbursement) and incentive programs. Full benefits available for agents working 30+ hours a week. Exceptional company events. Many opportunities to move up in the company. Fosters innovation from agents. Exceptional customer service values/standards. Good lower-level management. Lots of awesome coworkers.

    Cons

    Family-feeling environment is giving way to concern for the bottom line. Rx Specialist agents are required to use an array of software applications which are generally poorly designed, poorly integrated, and often dated/buggy. Customer Service and Rx Specialist (aka "Compliance") departments are very siloed, which leads to inconsistent customer service. Lack of a procedural manual creates an unnecessary hurdle for new agents and leads to occasionally inconsistent coaching and evaluation of work.

    Advice to ManagementAdvice

    Restore the company culture. Invest in soundly-constructed software for the benefit of employees and customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. Amazing company to work for!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 1-800 CONTACTS

    Pros

    Cafeteria
    Summer Party
    Commissions
    Schedule flexibility
    Work at home

    Cons

    Quality system; bias
    managers feel superior to the employees

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful

    One of the best company cultures ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Draper, UT
    Former Employee - Customer Service Representative in Draper, UT

    I worked at 1-800 CONTACTS part-time (more than 3 years)

    Pros

    Management is: kind, understanding, willing to work for you, does everything they can to make your work experience exceptional.
    Coworkers are: Friendly, outgoing, and fun to be around.
    Benefits are: top notch, creatively fun, and delicious.

    Cons

    Sometimes you have to deal with and angry customer and taking call after call can get to be a bit monotonous.

    Advice to ManagementAdvice

    Keep listening to your employees when they express their needs.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Great job for college

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 1-800 CONTACTS

    Pros

    Nice company culture, competitive pay.

    Cons

    Management doesn't always make smart decisions and it shows.

  11. 3 people found this helpful

    Going down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Draper, UT
    Former Employee - Software Engineer in Draper, UT

    I worked at 1-800 CONTACTS full-time (more than 5 years)

    Pros

    Less Pro's all the time but work life balance was good but it had gone down in recent years. They do through a good party.

    Cons

    No focus on the employee. Recent changes in benefits and bonus structure resulted in around 20% pay-cut part of this is more expensive insurance but not all of it. They treat there full time professionals like they are call center employees (in some ways even worse) They no longer look for employee input to solve problems it is all done by executive committees. Poor technology choices make career advancement impossible. !-800 no longer uses main stream technology which makes working for them a 'career ending move'

    Advice to ManagementAdvice

    Make it about people again not about policies and procedures.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    1-800 CONTACTS Response

    Oct 30, 2014Director of Software Engineering

    I agree that things have changed. All businesses change over time. Changes come because of new ownership or changes in strategy. Change is not bad it provides opportunity for growth and ... More

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