1-800 CONTACTS Reviews

Updated July 13, 2015
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4.3
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1-800 CONTACTS CEO and Director Brian Bethers
Brian Bethers
38 Ratings

Pros
  • Less Pro's all the time but work life balance was good but it had gone down in recent years (in 8 reviews)

  • There are so many benefits and perks from our film festivals to our onsite restaurant (in 11 reviews)

Cons
  • There is also ample opportunity to move out of the call center and into more corporate level positions (in 9 reviews)

  • Work/Life balance has been better in some roles than others (in 3 reviews)

More Pros and Cons

85 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (1)

    Customer service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Draper, UT
    Current Employee - Customer Service Representative in Draper, UT

    I have been working at 1-800 CONTACTS full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This place has it all personal trainers in a great gym free of charge for employees and their families. Discounted delicious food you won't even believe the food for between $1.00 and 2.50 for employees. On site massage therapist. Really nice people and no micro managing. Lots of room for growth in the company all managers and higher ups all started as entry level employees.

    Cons

    Have not found any yet! Great place to work. I know I am suppose to write 20 words I will update this if I find some cons.

    Advice to Management

    Keep up the good work on keeping your employees happy!


  2. Helpful (1)

    Okay-ish Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Current Employee - Anonymous Employee in Draper, UT

    I have been working at 1-800 CONTACTS full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free breakfast daily. A lunch that is so low priced it's practically free. Competitive retirement benefit.

    Cons

    A preference to local community employees. Work activities are planned with locals in the forefront.

    Advice to Management

    Plan your execution better. Seems like a lot going on without putting enough thought into decisions,


  3. Helpful (2)

    Customer Service representative

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sandy, UT
    Former Employee - Customer Service Representative in Sandy, UT

    I worked at 1-800 CONTACTS (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company Free breakfast, cheap lunch, onsight gym. extensive training. great atmosphere.

    Cons

    Call center. Limited growth. You have to work Saturdays for your first year.

    Advice to Management

    Keep doing what you are doing. i would like to see more opportunity for growth.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Rx Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rx Specialist in Draper, UT
    Current Employee - Rx Specialist in Draper, UT

    I have been working at 1-800 CONTACTS full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing benefits, managers really care about employees, fun and exciting work environment, high quality food for employees that is super cheap, treated like family.

    Cons

    Pretty boring, just doing the same thing over and over, but this is the reason for the amazing benefits.

    Advice to Management

    Keep being awesome!


  6. Helpful (1)

    This company is very dedicated to making their employees feel special.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Sandy, UT
    Current Employee - Customer Service in Sandy, UT

    I have been working at 1-800 CONTACTS full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I work from home and what could be better than that? Plus-I chose my perfect schedule which is so rare with any other company I've heard of! My managers are all so down to earth and super friendly!! I love love love working for 1800CONTACTS!

    Cons

    It's not a negative thing, but you do have to learn a TON in training. That is why they choose the best employees (wink wink)

    Advice to Management

    None


  7. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sandy, UT
    Current Employee - Customer Service Representative in Sandy, UT

    I have been working at 1-800 CONTACTS

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Treats employees well, great benifits

    Cons

    The starting job is on the phones and it's miserable.

    1-800 CONTACTS Response

    Feb 27, 2015 – HR Business Partner

    We have an outstanding culture and work environment here at 1-800 CONTACTS. As mentioned in this review, this really is a great place to work and the majority of our associates would second this ... More


  8. Helpful (5)

    Lot of nepotism and playing favorites

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shipping Associate in West Valley City, UT
    Current Employee - Shipping Associate in West Valley City, UT

    I have been working at 1-800 CONTACTS full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is decent, good benefits and treats for employees. Onsite cafeteria with very inexpensive but good food, company events and corporate discounts.

    Cons

    All the pros are ruined by the obvious politics. I work in the distribution center so I don't know how it is in Draper, but here it is very obvious how differently management will treat friends and family. I came into the company hoping to grow and worked hard to move up, but I was passed over by a coworker that had been there LESS THAN 6 MONTHS, but was buddy-buddy with the supervisor. Lot of people are friends from high school or relatives and look out for each other. Work here if you're looking for just a paycheck, expect to ve treated unfairly (unless you are friends with management.)

    Advice to Management

    Treat people equally. Don't make excuses and exceptions, it's obvious. Don't make me feel unappreciated, sure I like the food and the free stuff I get for Christmas or whatever but I'd rather be respected. I've never felt so disrespected by my managers.


  9. Customer Care: Take internal calls concerning policies and call advice.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Draper, UT
    Current Employee - Customer Care in Draper, UT

    I have been working at 1-800 CONTACTS full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Coach agents, more responsibility, good networking with upper management.

    Cons

    Not to many cons, I have to work Saturdays but thats more of a convenience thing.

    Advice to Management

    The management team gives you all the tools you need to succeed.


  10. Helpful (1)

    Ok place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bluffdale, UT
    Former Employee - Customer Service Representative in Bluffdale, UT

    I worked at 1-800 CONTACTS

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Movies, company parties. Supervisors were helpful

    Cons

    I was able to make around $800 a month in bonus, but it was restructured so I got a $1 pay raise and the highest bonus I could get was $300. Not really fair. There was never an opportunity to advance in the company


  11. Helpful (1)

    Exceptional in many ways, but the company culture isn't what it used to be and agent software tools are mediocre.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rx Specialist in Draper, UT
    Former Employee - Rx Specialist in Draper, UT

    I worked at 1-800 CONTACTS full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits (including tuition reimbursement) and incentive programs. Full benefits available for agents working 30+ hours a week. Exceptional company events. Many opportunities to move up in the company. Fosters innovation from agents. Exceptional customer service values/standards. Good lower-level management. Lots of awesome coworkers.

    Cons

    Family-feeling environment is giving way to concern for the bottom line. Rx Specialist agents are required to use an array of software applications which are generally poorly designed, poorly integrated, and often dated/buggy. Customer Service and Rx Specialist (aka "Compliance") departments are very siloed, which leads to inconsistent customer service. Lack of a procedural manual creates an unnecessary hurdle for new agents and leads to occasionally inconsistent coaching and evaluation of work.

    Advice to Management

    Restore the company culture. Invest in soundly-constructed software for the benefit of employees and customers.



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