1-800-FLOWERS.COM Reviews

Pros

Work at home, no driving, speaking with great customers, stays interesting as there are many products including food, chocolate.

Cons

Training was not professional, constant product adjustments, software extremely outdated, CSR's figure shipping and tax themselves, room for error...not professional

Pros

Great to get flower samples
Easy to get to work
Nice office decor
Nothing else that I can think of

Cons

Disrespectful of employees
Hostile work environment
Top management out of touch
Looks to push envelope without shoring up basic functions
Will disregard FTC regulations if gets in the way of business

Advice to Senior Management

Blow up the management and start over. Don't be an "Old Boy's Club"

Pros

the job is fairly easy if you graduated high school you can do this with some customer service experience

Cons

no promotions really rules high call volume seen but sometimes we get calls and people just have questions and you cannot force a sale on folks well i do not like to so question calls lower you call ratio

Advice to Senior Management

recheck those call ratios for question calls and see that some agents are on top of things and answer every call that comes in

Pros

Very friendly, flexible, easy to work with. They help you understand and teach you as you go always on the side to help you. Customer base is amazing! Wonderful experience I loved it! Call backs every season! Potential bonuses are great!

Cons

Checks are mailed and take forever to arrive. Bonus is paid after season is over and orders clear.

Advice to Senior Management

Direct Deposit.

Pros

They offer $9 an hour in my state for new hires. Training is paid and there are no start up costs. You can work with your SSM for a schedule that meets your needs.

Cons

1800Flowers is hiring more and more Outsourced Agents. Many customers complain about how they talk and their grammer and spelling. Agents complain because they keep causing errors we core agents have to correct. After being with the company for a few years I have not been able to obtain a different position and have only received a $0.30 per hour increase in 3 years. You may be trained in all aspects of the company with no additional compensation and no regard for your comfort as an employee. We are constantly reminded that at least we have a job.

Advice to Senior Management

Try to turn back the time. Remember that a great company is created by having great employees. Moral is low. Employees feel insignificant try as hard as we may we are never REALLY recognized as our name in the newsletter means no more than a congratulations IM from your direct supervisor. Providing excellent customer service and empathy to a customer are hard when you want to tell them to run away from the company and never look back. You want them to know that they are only a number to the company and nothing important.

Pros

the people you work with will probably be great, the management will not be. Hours are long and hard with very little incentive

Cons

the benefits are deplorable, the work atmosphere can be toxic

Advice to Senior Management

address attrition

Pros

You get to work from home

Cons

Pay is low
Management is uneducated and shows favoritism
More opportunity to change your hours
Overseas agents

Advice to Senior Management

Better pay
Better Hours
Better Communication
More opportunity for advancement
Should allow more chances to change your shift bid maybe every quarter

Pros

Management pay was acceptable but work load was impossible to maintain.

Cons

Systems, policy and proceedures, were very poor.

Pros

Very friendly environment, help customers over phone and sell flowers, chocolates, and other extras.

Cons

Very fast paced place to work

Advice to Senior Management

Little more pay

Pros

work from home
no drive to and from workplace

Cons

This company has no interest in their work from home employees, your a 4 digit #. We were not even given acknowledgement on their horribly embarassing episode of Undercover Boss. This company runs soley and completely on one word. Favoritism. Favoritism, can't say it enough. If you come in and make nicey nice with the team "managers" your all good. Sad thing is no one even tries to hide the fact that this is how it is here. So badly that even seasonal agents pick up on it in a few weeks time of being here. Such high school clique mentality it's almost nauseating. All those performance reviews, high numbers, and hard work will get you nowhere if your not a smoozer. Sad to say, but that's the rules of the game here. Known fact to watch your back. Someone here will stab you in it in a minute, managers not excluded. Besides the fact that there is 0 communication, managers have no idea what their doing, outsourcing all our hours and positions, which in turn causes even more work when we have to clean up the outsourcers messes cause 95% barely know the word hello in English. Great way to get off on the right foot of a customer, misspell the entire card message on a funeral or anniversary order. I know all jobs come with their own demons, however of my 20 years of work experience, this has to be in the top 2 of the worst experiences. Sadly, most issues are common sense and fixable, but only by a company that actually cared about their company and not just pretend they do by putting on a fake face for T.V.

Advice to Senior Management

This is a virtual position, not real hard to figure out how to open the lines of communication with your employees. You make changes everyday but tell no one and wonder why weeks later we're still doing it the old way. Take an interest outside of your NY office and pay attention to who and what keeps your company running. You give no respect to any of your at home employees who are the forefront of your company. Any advise anyway is a waste of time anyway.