1-800-Flowers.com Reviews

Updated June 18, 2015
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3.6
Rating Trends
Recommend to a friend
Approve of CEO
1-800-Flowers.com Chairman and CEO Jim McCann
Jim McCann
57 Ratings

Pros
  • The best part about the position was that I got to work from home (in 33 reviews)

  • Since every possible task gets thrown at you, you learn a lot in little time (in 3 reviews)

Cons
  • Really long hours during flower holidays (in 5 reviews)

  • low pay and no benefits for seasonal employees (in 5 reviews)

More Pros and Cons

92 Employee Reviews

Sort: Popular Rating Date
  1. it's OK, can't complain, I work from home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Representative
    Current Employee - Sales and Service Representative

    I have been working at 1-800-Flowers.com part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    It's pretty cool, work from home so get to spend time with the family.

    Cons

    Pay is low, the company that took over 18F call center are really unorganized a lot of employee employees unhappy.

    Advice to Management

    Switch back to the HAN Sutherland is killing you, no one is happy, believe me.


  2. Fantastic company!! Keep up the great work.

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Staten Island, NY
    Former Employee - Management in Staten Island, NY

    I worked at 1-800-Flowers.com (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best time of my life!

    Cons

    I have nothing to say

    Advice to Management

    Wonderful management that's always willing to help out on any project like any other team member when needed. Keep up the good work!


  3. Specialty Sales and Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Miami, FL
    Former Employee - Customer Service and Sales Representative in Miami, FL

    I worked at 1-800-Flowers.com

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The benefits were great. Steady work wih the ability to tradw shifts.

    Cons

    Lines of work began being outsourced to other countries and promised job growth opportunities were constantly overlooked.

    Advice to Management

    Appreciate the employees who are your face to customers. The stores anf florists shouldnt be the only people you worry about. Many of your previous employees had been with yoi for years despite the low wages and they were still pushed off on another bpo company like Sutherland.


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  5. Customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 1-800-Flowers.com

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    I love my job I work from home and they are flexible with hours except for holiday seasons the week of the holiday is crucial and is a must work every day schedule but the pay and incentives aregreat.

    Cons

    I don't have any issues with them

    Advice to Management

    No advice they are great as is


  6. Machine operator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Machine Operatorq in North Canton, OH
    Current Employee - Machine Operatorq in North Canton, OH

    I have been working at 1-800-Flowers.com

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good co-workers nice atmosphere

    Cons

    short breaks pay rates are generally below

    Advice to Management

    pay moreee


  7. Good as temporary job only

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melrose Park, IL
    Current Employee - Anonymous Employee in Melrose Park, IL

    I have been working at 1-800-Flowers.com full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Average salaries and benefits, free chocolates and popcorns

    Cons

    Micromanagement, no room for development, very political


  8. ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 1-800-Flowers.com

    Pros

    Seasonal, add ons, and nice people.

    Cons

    Hours were way to long. Wasn't great


  9. Great experience working with the company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 1-800-Flowers.com full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong leadership, training programs and operational team

    Cons

    Very busy during holidays, expectations for time in the office during them were borderline unreasonable.

    Advice to Management

    Keep doing what you're doing


  10. I enjoy the convenience of working from home and working with diverse group of co-workers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales and Service Agent in Chicago, IL
    Former Employee - Customer Sales and Service Agent in Chicago, IL

    I worked at 1-800-Flowers.com

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I was able to work at home and enjoy discounts and free popcorn(popcorn fac1tory)

    Cons

    No permanent job offer or pay raise


  11. This place had so much potential...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carle Place, NY
    Former Employee - Anonymous Employee in Carle Place, NY

    I worked at 1-800-Flowers.com

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    You are forced to take on higher levels of responsibility which forces you to learn new skills on the job. Great culture & great people work there, though your department does make a difference!

    Cons

    Some senior level VPs treat their team horribly. Lack of leadership, loyalty, and basic compassion. Problems are never fixed here, just glossed over until you run into them again. Undervalue and development of your talent is what's causing such a high turnover rates (management and hr don't seem concerned by this).

    Advice to Management

    A good manager leads by example. Treat your employees better and they would stay longer. Jim & Chris have built a great company, don't let other people tear it down.



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