1-800-Flowers.com Reviews

Current Employee – been working at 1-800-Flowers.com full-time for more than 3 years

Pros – growing company, smart people tremendous ability to learn about ecommerce

Cons – long hours, time of change

Advice to Senior Management – be more caring to moms

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at 1-800-Flowers.com full-time for less than a year

Pros – Work at home.
Decent hours.
Pay was fairly reasonable. ($9/hr)
Managers can be very helpful!

Cons – I guess working at home could also be a con for some.

The training was only 2 days so, it was a little difficult to get used to at first, but after the first few sales it gets easier and you get into the habit to everything fairly quick.

I only got about 5 days worth of work scheduled for me, but squeezed in 40 hours.

Advice to Senior Management – Work on the extension issues.

Yes, I would recommend this company to a friend

Former Employee – worked at 1-800-Flowers.com part-time for more than 3 years

Pros – The coworkers, the hours, the ease of system use.

Cons – Pay increases are less than expected and room for advancement is limited

Advice to Senior Management – Pay rate increases should be based on overall performance, if a supervisor quits the employtee should be given 5 points in that area.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at 1-800-Flowers.com as a contractor for less than a year

Pros – Friendly, helpful, positive, upbeat employees

Cons – None that I can think of.

Advice to Senior Management – Would like to see one-on-one tutors to help new employees.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at 1-800-Flowers.com part-time for less than a year

Pros – -Good Holiday Hours
-Easy Work
-Discounts on cookies

Cons – -Schedule not flexible
-Long hours
-Few breaks
-Too much pressure making wrap up sales
-Short term

Advice to Senior Management – When the seasonal holiday is over, please give a week notice that you will be laying off all seasonals! I was working one day, and was just told to log off, and leave. Seasonals were being let go. Very unprofessional!

No, I would not recommend this company to a friend

Current Employee – been working at 1-800-Flowers.com part-time for less than a year

Pros – All of my managers and trainers were very helpful and pleasant to work with. The company really wants happy customers, so that makes the customer service position better.

Cons – A lot of information in a short training period. When you are brand new and there are so many different scenarios and screens you may forget a couple of steps along the way. You have to study/practice the training materials on your own time.

Advice to Senior Management – add another couple of days to live call training.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at 1-800-Flowers.com as an intern for less than a year

Pros – the low level people i worked with directly knew what they were doing and were very nice. they all were very welcoming and helped show me how do things.

Cons – company seems very disorganized. they will say one thing and never follow through on it. kept getting promised that i was in a paid internship program, but never happened. kept getting promised that a job offer was right around the corner, but took two weeks to actually show up, by which time i had found a better offer.

Advice to Senior Management – don't treat people like children. when i turned down their offer, i was told that i was being immature for turning down such a "great" offer. also, when you promise to do something with a defined time frame, either deliver within that time frame or tell the person why you need more time. don't just drop the task and hope they forget about it.

No, I would not recommend this company to a friend

Current Employee – been working at 1-800-Flowers.com as an intern for less than a year

Pros – The company has good reputation, especially for ecommerce.

Cons – They hire a ton of freelancers, contractors, and interns who really should be classified as full-time employees. They expect you to work out of their office, put in tons of hours (sometimes unpaid), but for a low hourly wage, and no benefits or health care. Management is very disorganized and scattered. You definitely get the feeling that they aren't hiring A-level people either, especially in management. For an ecommerce company, they are surprisingly old-school.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at 1-800-Flowers.com full-time

Pros – Work at home which saves on gas and seems convenient

Cons – $9/hour, close to minimum wage
10-12 hour days including weekends, and no say in schedule whatsoever, basically you are there for them when they need you, and during peak times it could be 7 days straight without a day off and only 30 minute break per day
Have to have upgraded computer equipment, high speed Internet not wireless, designated phone (land, no mobile lines) line w/ noise cancelling USB headset and corded phone with additional compatible headset
Sales quotos are pushed and you are required to upsell

Advice to Senior Management – More $ for that kind of commitment

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at 1-800-Flowers.com full-time for more than 3 years

Pros – Great salary for work at home

Cons – Supervisors staff push employees to sale items that customers do not want.

Advice to Senior Management – Listen in on the supervisory staff when they speak to staff.

Yes, I would recommend this company to a friend