1-800-GOT-JUNK?

  www.1800gotjunk.com
  www.1800gotjunk.com
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1-800-GOT-JUNK? Reviews

Updated September 17, 2014
Updated September 17, 2014
52 Reviews
3.7
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Scudamore
33 Ratings

Employee Reviews

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  1.  

    A different Day EVERDAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 1-800-GOT-JUNK? full-time for more than 5 years

    Pros

    Improvisaton- Make business decisions, and you will be fine
    Bonuses- hit your numbers, get a check
    Growth throughout organization- opportunities international now
    Autonomy- as long as your acountable

    Cons

    7 days a week
    Franchise System- Culture will be owner dependent

    Advice to ManagementAdvice

    Stay Aggressive, and innovative

    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Good times hauling junk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Truck Team Member  in  Miami, FL
    Former Employee - Truck Team Member in Miami, FL

    I worked at 1-800-GOT-JUNK? part-time for less than a year

    Pros

    Lots of fun.
    Develop interpersonal skills
    Good pay rate

    Cons

    Lots of manual labor
    It was really sweaty sometimes and you smell terrible most of the time

    Advice to ManagementAdvice

    Hire more employees

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Overall decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Driver/Navigator
    Former Employee - Driver/Navigator

    I worked at 1-800-GOT-JUNK? full-time for more than 3 years

    Pros

    Advancement opportunities - to an extent, generally just a few raises
    Semi-flexible hours - part time available and things vary in the slow seasons
    Getting to work outside and job variety keeps things interesting
    Senior team members have their sh*t down - perfect estimates, happy customers, day goes by fast
    Tips - especially on holidays, large jobs, or if you team is just generally awesome

    Cons

    Can end up overbooked during the summer and working overtime - you get paid for it though
    Each franchise is run a little bit differently - some are horrible, some rock, so are so so
    Some managers underbid jobs just to get them, even if they are horrible jobs, then pawn them off on a truck team

    Advice to ManagementAdvice

    Listen to your employees - we complained that our route manager was claiming he worked hours he hadn't, short with customers, and constantly took credit jobs we had actually done. Would have liked to have stayed but finally had enough - it took me leaving with a letter of resignation for anything to happen to him.

    Recommends
    No opinion of CEO
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  5. 2 people found this helpful  

    I liked working for the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Secaucus, NJ
    Former Employee - Manager in Secaucus, NJ

    I worked at 1-800-GOT-JUNK? for less than a year

    Pros

    Tons of over time during the holidays.

    Cons

    Had to work outside in the freezing weather.

    Advice to ManagementAdvice

    Management was treated me well.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    It's hard, dirty work, but there are opportunities for profit sharing and taking home neat items.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver/Navigator  in  Riverside, CA
    Current Employee - Driver/Navigator in Riverside, CA

    I have been working at 1-800-GOT-JUNK? part-time for more than 5 years

    Pros

    There are opportunities for profit sharing, tips, and depending on the franchise owner, you get to keep whatever you want (within reason).

    Cons

    Hard, dirty work; you don't get off til the last job is done (never know when that'll be); pay isn't the best

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    MAKING MONEY, GETTING CRUMBS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - 1800 Got Junk Truck Team Member  in  Washington, DC
    Current Employee - 1800 Got Junk Truck Team Member in Washington, DC

    I have been working at 1-800-GOT-JUNK? full-time

    Pros

    Establish bonds w/ truck team members, guaranteed to get 10 hrs daily, chances of tip potentially at every job, not confined to a desk/office for hours at a time. Find a lot of stuff to keep and sell

    Cons

    Not knowing what time your day will end. Excessive labor work day to day. Dolly and tools not always provided. Encourages overcharging clients. Too many jobs squeezed into one route to overwork you. We Do Not Donate 9 times out of 10!

    Advice to ManagementAdvice

    Overcharging clients will result in losing long time favorites, first time users, as well as potential customers we dont have based on negative word of mouth. Reward your employees based on their overall performance and attitude. Not on jacking up the price.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Working for GOTJUNK was hard work but very good customer service experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Route Supervisor  in  Milwaukee, WI
    Former Employee - Route Supervisor in Milwaukee, WI

    I worked at 1-800-GOT-JUNK? full-time for more than a year

    Pros

    Customer service experience. Understanding of a unique industry. Hard work so the days go by fast. Plenty of hours. Tips.

    Cons

    Low pay. You work Saturdays and Sundays. Difficult customers. Hazardous working conditions on some job sites. Safety is a concern.

    Advice to ManagementAdvice

    Give your guys enough days off to not get burned out from working too much. The more profit share the guys can earn the harder they will work. If you dont give enough profit share the guys will give discounts to customers to try and get tips since the profit share isn't worth it.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Excellent! Great learning environment. Fun! Amazing small business training...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at 1-800-GOT-JUNK? full-time for more than 3 years

    Pros

    Great corporate structure plus great small business training! You really learn how to go out and pound the pavement. Strong sales structure and small business structure. Very autonomous management level.. young company with big goals so you really learn how to set big goals for yourself. Proven systems that as long as you follow you will succeed.

    Cons

    There is a ceiling for earnings if you are the franchise level. You will max out and move on. But it is great for starting out college grads.... Territories are small but focus is the key. Trucks are smaller than some so you are going to landfill often. Recycling can be difficult at times but mandatory.

    Advice to ManagementAdvice

    Open up franchise opportunities or partnerships with younger management... Have better control systems in the trucks... Allow for more room in pricing model or find a way to complete an express service to lower pricing or less windows. However very good environment and great culture.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great Job for College Students, But it's not a Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Truck Driver  in  San Jose, CA
    Current Employee - Truck Driver in San Jose, CA

    I have been working at 1-800-GOT-JUNK? part-time for more than 3 years

    Pros

    - Good management ( I really liked my franchise owners)
    - Cool Co-workers
    - Every day is different (much more exciting than sitting in front of a computer all day)
    - Get cool stuff off the job ( I find something interesting to take home just about every day)

    Cons

    - Inconsistent Hours (sometimes 10 hour shifts sometimes 3 hours)
    - Deal with nasty hoarders occasionally
    - Wages are low for what you do
    - No opportunities for advancement

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Overpriced, unsavory training tactics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager  in  Louisville, KY
    Former Employee - Operations Manager in Louisville, KY

    I worked at 1-800-GOT-JUNK? full-time for more than 5 years

    Pros

    As former longtime operations manager, I can not list very many pros. I left after many years and having seen changes that were negative that I could not consciously feel good about myself or this company anymore.

    Cons

    They way overcharge for their service. They have a guy who travels the country teaching franchises how to overprice while giving the client a smile and some conversation. They call this selling techniques.
    There are a lot of franchises that will turn around a resell your items or take them to a scrapyard for money. After going to regional meetings as well a yearly conference, I know this is widespread throughout the organization.
    My overall experience has enlightened me as to the kind of shiny, happy, environmental company they portray but the actuality is they are a price gouging, song and dance company that hopes it's employees will drink the Kool-Aid w/ no questions asked.

    Advice to ManagementAdvice

    Be honest w/ your clients and let them know the true nature of your business.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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