1&1 Internet Reviews

Updated October 1, 2014
Updated October 1, 2014
28 Reviews
3.7
28 Reviews
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1&1 Internet CEO Oliver Mauss
Oliver Mauss
8 Ratings

Employee Reviews

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  1.  

    Nice place to work - GREAT BENEFITS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA

    I have been working at 1&1 Internet full-time (less than an year)

    Pros

    You get a lot of time off when you work at 1&1. There are 16 holidays a year including your birthday. (Last place I worked had maybe 11.) Plus you get 6 sick days and 12 vacation days, so all together that's 36 days off. The medical benefits are cheap - I have a good Aetna plan and I pay less than $100 a month. (Last place I paid $281. I remember the number exactly because it was so painful to pay.)
    The bosses are decent, ,and I think they try to treat us fair. They have lots of parties and give out cookies and stuff, and most of the people who work here are pretty decent too.
    Can make really good bonuses.

    Cons

    They're really picky about you getting to work on time. Everyone has different schedules that are assigned, but if you're 15 minutes late signing in on the phones they give you a warning.
    Base pay is low, but you can make up with the bonus and commissions.

    Advice to ManagementAdvice

    The German bosses need to let the US leaders run the US business.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    For Employees, Good. For Customers, not so Good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA

    I have been working at 1&1 Internet full-time (more than 3 years)

    Pros

    There is a very laid back atmosphere at the office. Most jobs are fairly easy for decent pay. Great commission structure currently and it is easy to get bonuses throughout the year.

    Cons

    Most decisions are controlled from management in Germany. Slow dissemination of information throughout the company including updates and pricing of packages. While many changes are positive for customers and agents, customer service agents get little training and sometimes same-day notification of new features or changes in internal processes. Many times, the first time agents deal with these issues is when the customers call in asking about them.

    Advice to ManagementAdvice

    Let US Operations make decisions and operate freely to meet the needs of their customers better and faster.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Copywriters* = decent enough job to get by after you graduate, but not longterm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Copywriter in Chesterbrook, PA
    Current Employee - Copywriter in Chesterbrook, PA

    I have been working at 1&1 Internet as a contractor (less than an year)

    Pros

    The people in the Chesterbrook, PA office are great and friendly.
    You get a lot of experience writing for different industries.
    Free snacks and drinks are a plus.
    Not too much pressure on each individual.

    Cons

    Management can seem clueless at times.
    The interview process for clients is extremely rough and needs revisions ASAP.
    There's not a whole lot of sales being made, in my opinion.
    Promotions seem far and few in between as their turnaround with employees is very fast.

    Advice to ManagementAdvice

    Revise initial interview process for DIFM in order to have enough content for copywriters to actually create persuasive, individualized website content.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great people to work with, little room for growth and the pay stinks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative in Chesterbrook, PA
    Current Employee - Administrative in Chesterbrook, PA

    I have been working at 1&1 Internet full-time (more than 3 years)

    Pros

    The best part of the job are most of the people who work there. It was a laid back environment (almost too laid back) and it almost felt like a high school. I really had fun working there. The benefits are great and they do yearly bio metrics. They also try to get you motivated to be healthier.

    Cons

    No room for growth, unless you kiss up to your boss or the right person. The place is also a revolving door. They need a recruiter to help bring in real talent, not people with little or no education. Please screen applicants. Also the pay sucks. And when they do give you a raise it's like a 50 cents more and then bring people in who make $2 or $3 more then you.

    Advice to ManagementAdvice

    Please stop picking favorites.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Center Technician in Lenexa, KS
    Current Employee - Data Center Technician in Lenexa, KS

    I have been working at 1&1 Internet full-time (more than an year)

    Pros

    Work Environment: High tech and challenging
    Tasks: Mostly basic
    Colleagues: Mostly fun to work with
    Free drinks

    Cons

    Compensation is ok.
    Co-workers can be hit or miss.
    Benefits have been improving.
    Very slow to make decisions.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Laid back sales environment

    Former Employee - Inbound Sales Agent in Chesterbrook, PA
    Former Employee - Inbound Sales Agent in Chesterbrook, PA

    I worked at 1&1 Internet full-time (more than an year)

    Pros

    The dress code was relaxed. The manager offered all the free sodas you could drink.

    Cons

    Commissions could've been better. Most of the calls were billing, cancellation and tech support calls that were misrouted, but we were still graded on these calls which affected our sales conversion rates. No grown within the company from a sales agent.

    Advice to ManagementAdvice

    Management should offer better commissions. The phone system should have an operator, but instead pressing "0" gets you straight to sales, which hurts conversion numbers.

  8.  

    Good times good people OK $$$

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MyWebsite Support Representative in Chesterbrook, PA
    Former Employee - MyWebsite Support Representative in Chesterbrook, PA

    I worked at 1&1 Internet full-time (more than an year)

    Pros

    -Co-workers are helpful and friendly
    -Management is the same, and they also will help you do the best job possible
    -Dress Code is very good
    -Get to learn a lot about social media sites and search engine processes if you just know the basics
    -Can sign up for your own free website (template drag and drop based) if you specifically work for the DIY (MyWebsite) Department
    -If you're an above average employee good chance you'll get a bonus each month

    Cons

    -You'll have to work at least 1 weekend day, possibly both to start (didn't bother me personally to work 1 weekend day but might be a downer to the rest of you)
    -If you don't hit bonus or make commission, the pay sucks (non-overnight shift you start at 27,500 a year then you go to 30,000 a year after 9 months)

    Advice to ManagementAdvice

    People will settle for jobs I get it, but I'd recommend at least offer some extra starting pay to DIY department positions.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great growth opportunities and a decent culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chesterbrook, PA
    Current Employee - Anonymous Employee in Chesterbrook, PA

    I have been working at 1&1 Internet full-time (more than 3 years)

    Pros

    Very nice people, many cool interesting folks. Growing company so their are ongoing new opportunities. International company so good exposure to international business...some positions require travel and experience working with an international team.

    Cons

    Pay rate is under the market average for positions.

    Advice to ManagementAdvice

    A fun culture...respectful to all mentality is what makes this place unique...hold on to that.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good for use as a stepping stone/entry level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Berwyn, PA
    Former Employee - Anonymous Employee in Berwyn, PA

    I worked at 1&1 Internet full-time

    Pros

    - Casual work environment and dress code.
    - Free coffee, fruit, and soda provided.
    - Monthly/quarterly bonuses dependent upon job performance.
    - Decent work/life balance.
    - A college degree is not always, if ever, necessary.
    - Two company parties a year.
    - Good entry level jobs straight from high school and/or college.

    Cons

    - Low pay scale in comparison to industry standards.
    - Little to no mobility or opportunities to advance. This is a job, not a career.
    - Little to no diversity in management positions.
    - Unorganized and unreliable Human Resources Department.
    - Favoritism among management is extremely obvious.
    - The products and policies are not customer friendly, as per many negative reviews on-line.
    - Money is the motive and it'll be obtained by any means they deem necessary.

    Advice to ManagementAdvice

    Actually fix the issues that you know exist instead of just continuously speaking about them. Weed out "bad" employees, promote the good, and bring some fresh faces in, specifically more minorities and women. Fix the products, improve the support provided, and start thinking of the customer as more than just a money pit.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    1&1 Internet Inc.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at 1&1 Internet

    Pros

    Good work and life balance and reasonable pay. The hours are fine and everyone is pretty laid back. Plus the dress code is whatever you want.

    Cons

    Terrible benefits. 12 paid vacation days and 5 sick days. AWFUL. 401K is decent, but takes 6 months to kick in. Really, not much besides those few things. Plus the company is run by one guy that micromanages everyone and everything. Nothing gets done. If you want to make a change, good luck.

    Advice to ManagementAdvice

    Start taking control away from the "big man". It is impossible for one person to run a multi-billion dollar company from 3000 miles away.

    Doesn't Recommend

1&1 Internet Photos

Softball Team
Fun office environment

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