21st Mortgage Corporation

  www.21stmortgage.com
  www.21stmortgage.com
Work in HR? Unlock Free Profile

21st Mortgage Corporation Reviews

Updated July 15, 2014
Updated July 15, 2014
22 Reviews
3.2
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Tim Williams
13 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to build a career...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor Team Leader  in  Knoxville, TN
    Current Employee - Financial Counselor Team Leader in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time for more than 5 years

    Pros

    No experience necessary, great training provided to advance, great benefits including gym reimbursement and 401k match, lots of effort to make work environment fun, coworkers are great, managers are flexible and good to work for

    Cons

    Financial Counselor position can be stressful at end of month, working a late shift once a week, competition for advancement, dealing with difficult customers, changing regulations mean a lot of policy changes to keep up with

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Stifling environment

    Former Employee - Receptionist  in  Knoxville, TN
    Former Employee - Receptionist in Knoxville, TN

    I worked at 21st Mortgage Corporation part-time

    Pros

    Wonderful coworkers and flexible schedule.

    Cons

    No room for personal or professional growth in company, poor treatment of customers on upper end leads to terrible treatment of receptionists by frustrated customers. Management not all on the same page.

  3.  

    A comfortable company to work for, with ample opportunity. Could improve promotion structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Land Home Coordinator  in  Knoxville, TN
    Current Employee - Land Home Coordinator in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time for more than 5 years

    Pros

    Big company with lots of positions to transfer to. Good on the job training. Great corporate culture.

    Cons

    Relatively low pay relative to competitors. Very difficult to get credit manager job as a single department VP hand picks all of them.

    Advice to ManagementAdvice

    Offer advancement to credit from outside collections department.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    ok at first, poor growth opportunities long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time for more than a year

    Pros

    Young Staff, hires many recent grads. Pretty good bonuses and perks, i.e. parking and fitness reimbursement.

    Cons

    Entry level position is collections. many other company positions are a pay cut (after bonus). Many customers are not well educated and are taken advantage of by the company selling them a depreciating asset (manufactured homes). Management is a boys club.

    Advice to ManagementAdvice

    reconsider pay scale for many departments

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Good experience, good pay, no upward mobility, knocking on trailer doors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor  in  Knoxville, TN
    Current Employee - Financial Counselor in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time for more than a year

    Pros

    Made about $37k straight out of college in Knoxville, TN ($10k more than my peers)
    Provided relevant experience for finance and accounting jobs
    Went on several company trips, won daily prizes, played cornhole and basketball in the office, etc.
    Not bad for a first job though.

    Cons

    No upward mobility. Manager positions come with no extra pay, slightly higher monthly bonus potential if entire team makes goals. However, even going through that, there's no next step. Many managers stuck for 5+ years.
    300 phone calls per day.
    Monthly field calls to delinquent customer homes on weekends. Going door-to-door in trailer parks and sitting in these people's homes when they don't threaten you is a nightmare.
    Some managers expect their employees to scream and yell at customers regardless of effort put in to get customer to finally talk to you. They'll burn bridges you spent months trying to build and blame you for it.

    Advice to ManagementAdvice

    You do a great job with the raffle tickets, monthly competitions, and bonus structure, but you have some people who have been there for 4-5 years who have become very negative and miserable to be around. There's no real upward mobility, because the manager positions are awful and don't have a next step.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    promotions based on favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time for more than 8 years

    Pros

    good benefits and good job to have right after college. promote from within.

    Cons

    promotions from within were very biased and not based on productivity or skill level. mostly lateral movement as managers were all young and comfortable in their positions. micro- managing was the name of the game and the bottom line takes precedence. if you don't "fit in", you won't get much. high school clique mentality. office culture was meant to encourage turnover. after your five years are up, you're time is up, too.

    Advice to ManagementAdvice

    respect your employees who have made this company as successful as it is working overtime with no thanks but a $5 lunch. if they weren't as determined and hard- working, the bottom line would be no where close to what it is currently. adjust bonuses to be comparable to each other rather than drastically different across the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative  in  Knoxville, TN
    Former Employee - Account Representative in Knoxville, TN

    I worked at 21st Mortgage Corporation full-time for less than a year

    Pros

    Young people and laid back environment

    Cons

    Sit all day long and make 180-250 calls per day asking people for their mortgage payment on their trailer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great work environment-great bonus incentives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor  in  Knoxville, TN
    Current Employee - Financial Counselor in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time for more than 3 years

    Pros

    Promote from within, Bonus incentives on a monthly basis-completely attainable, work environment stays fun-there is generally a raffle/contest for gift cards/Bonus Days(paid days off that do not eat up PTO)/plane tickets, IPADS, etc. on a monthly/daily basis, Pays up to $40/month for approved workout facilities in the area

    Cons

    Only 10 days of PTO in the first year(You can borrow 5 from the next year if you have to)-but in your second year it goes up to over 20. A lot of work involved and overtime is a must--so if you don't like to stay busy-21st is likely not the place for you.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great place to start your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor  in  Knoxville, TN
    Current Employee - Financial Counselor in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time for more than 8 years

    Pros

    21st Mortgage is a growing company that is willing to teach you what you need to know to be successful . The people are friendly and the pay is good. Lot of fun activities all year long. the company often gives away prizes like: Xboxes, iPads, airline tickets, iPods, movie tickets, and gift cards.

    Cons

    Too much micro-managing at first, but that lets up as you prove yourself. There is a lot of completion for advancement because 21st Mortgage only hires good people. All the regulatory changes have added additional duties and challenges; more information to the rank and file would be nice.

    Advice to ManagementAdvice

    People work harder when they are in loop.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    "Financial Counselor" - Too much favoritism, too little personal and supportive management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor  in  Knoxville, TN
    Current Employee - Financial Counselor in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time for more than a year

    Pros

    Great coworkers; energetic workplace; decent benefits; parking and gym allowances; 401K

    Cons

    Micromanagement; favoritism; hound people; goals, not people matter; when terminated co. assures bonus, PTO accrued, and health immediately removed.

    Advice to ManagementAdvice

    Treat your people better. End favoritism. Mentor instead of punish. Don't require employees to get customers' hopes up for assistance if you don't mean it. With high turnover due to failure to perform or dissatisfaction, at least be compassionate and/or try to keep people - it is amazing what happens when you don't treat people as just another number.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

21st Mortgage Corporation Photos

Worked for 21st Mortgage Corporation? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.