21st Mortgage Corporation

www.21stmortgage.com
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21st Mortgage Corporation Reviews

Updated March 1, 2015
Updated March 1, 2015
28 Reviews
3.1
28 Reviews
Rating Trends

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Approve of CEO
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Tim Williams
16 Ratings

Employee Reviews

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  1.  

    21st is a great place to get real world working experience at the beginning of your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Counselor
    Former Employee - Financial Counselor

    I worked at 21st Mortgage Corporation

    Pros

    For Knoxville, Tennessee, the pay is good. There's opportunity to travel one weekend a month. It's a great place to start.

    Cons

    There's not much room for advancement in the company. Most people come in as a financial counselor. You can be promoted to senior financial counselor, but from there, you either have to move laterally or take a step down to get out of the department. The workforce is pretty homogeneous--not a lot of diversity.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Not worth the trouble

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 21st Mortgage Corporation full-time

    Pros

    Friendly co-workers, downtown Knoxville is a fun place to explore on your lunch break

    Cons

    No free parking, Minimal opportunity for advancement, stagnant wages/minimal wage increase, learn no transferrable skills, lack of networking opportunities, environment is extremely political

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Great Entry Level Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Counselor in Knoxville, TN
    Former Employee - Financial Counselor in Knoxville, TN

    I worked at 21st Mortgage Corporation full-time (more than a year)

    Pros

    Great work environment, base salary plus bonus structure.

    Cons

    Not a lot of room to grow in a corporate setting. Required to work some weekends.

    Recommends
    Neutral Outlook
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  5. 2 people found this helpful  

    Software Developers beware!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Knoxville, TN
    Former Employee - Software Developer in Knoxville, TN

    I worked at 21st Mortgage Corporation

    Pros

    Your immediate co-workers are fun and are the only reason the job is tolerable.

    Cons

    Having worked on their new loan origination system and it's clear the management has no clue about software development or practices. They say that they use agile however it's waterfall in disguise. Some of the developers know what they're doing but management isn't interested in what they have to say, despite the many years of combined experience. It's the their way or the highway and unfortunately they have no clue what they are doing as shown by the constant delays (project is already 2 years overdue). It is surprising the higher ups haven't pulled the plug yet. It's also a telling sign when talented developers leave after a short time.

    Compensation is fair however the benefits are a joke. 20ish days for pto, however when they don't offer any holidays it's really less than 10 days pto. Medical coverage is on the low end, heck obamacare had better options.

    I would only recommend working here as a temporary stop-gap until your next placement. And if you have another opportunity even if it's at lesser pay, take it over this company.

    Advice to ManagementAdvice

    Bring in real software project management with experience that understand how to really manage software development.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Too political ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Systems in Knoxville, TN
    Former Employee - Information Systems in Knoxville, TN

    I worked at 21st Mortgage Corporation full-time (more than 5 years)

    Pros

    Salary & benefits decent + nice bonuses - support associates are great people to work with.

    Cons

    ...have to put up with upper management "good ole boy" attitude ..CEO is staunch Republican, and influences his managers and other subordinates to do same ..provides good career start for youngsters, those right out of college .. not a good career move for a seasoned person (unless one of desperation..and then don't stay long ..)..lots of outwardly manifested nepotism and "back scratching" going on ..

    Advice to ManagementAdvice

    ..none .. CEO is steadfast in his beliefs and his "my way or the highway" philosophy is not going to waiver (ultimately, not even for Warren Buffett..)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    It is an okay job if you are a college student.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 21st Mortgage Corporation

    Pros

    They are pretty flexible with schedules.

    Cons

    The work conditions are not always great.

  8. 1 person found this helpful  

    Stifling environment

    Former Employee - Receptionist in Knoxville, TN
    Former Employee - Receptionist in Knoxville, TN

    I worked at 21st Mortgage Corporation part-time

    Pros

    Wonderful coworkers and flexible schedule.

    Cons

    No room for personal or professional growth in company, poor treatment of customers on upper end leads to terrible treatment of receptionists by frustrated customers. Management not all on the same page.

  9.  

    A comfortable company to work for, with ample opportunity. Could improve promotion structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Land Home Coordinator in Knoxville, TN
    Current Employee - Land Home Coordinator in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time (more than 5 years)

    Pros

    Big company with lots of positions to transfer to. Good on the job training. Great corporate culture.

    Cons

    Relatively low pay relative to competitors. Very difficult to get credit manager job as a single department VP hand picks all of them.

    Advice to ManagementAdvice

    Offer advancement to credit from outside collections department.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    ok at first, poor growth opportunities long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time (more than a year)

    Pros

    Young Staff, hires many recent grads. Pretty good bonuses and perks, i.e. parking and fitness reimbursement.

    Cons

    Entry level position is collections. many other company positions are a pay cut (after bonus). Many customers are not well educated and are taken advantage of by the company selling them a depreciating asset (manufactured homes). Management is a boys club.

    Advice to ManagementAdvice

    reconsider pay scale for many departments

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Good experience, good pay, no upward mobility, knocking on trailer doors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor in Knoxville, TN
    Current Employee - Financial Counselor in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time (more than a year)

    Pros

    Made about $37k straight out of college in Knoxville, TN ($10k more than my peers)
    Provided relevant experience for finance and accounting jobs
    Went on several company trips, won daily prizes, played cornhole and basketball in the office, etc.
    Not bad for a first job though.

    Cons

    No upward mobility. Manager positions come with no extra pay, slightly higher monthly bonus potential if entire team makes goals. However, even going through that, there's no next step. Many managers stuck for 5+ years.
    300 phone calls per day.
    Monthly field calls to delinquent customer homes on weekends. Going door-to-door in trailer parks and sitting in these people's homes when they don't threaten you is a nightmare.
    Some managers expect their employees to scream and yell at customers regardless of effort put in to get customer to finally talk to you. They'll burn bridges you spent months trying to build and blame you for it.

    Advice to ManagementAdvice

    You do a great job with the raffle tickets, monthly competitions, and bonus structure, but you have some people who have been there for 4-5 years who have become very negative and miserable to be around. There's no real upward mobility, because the manager positions are awful and don't have a next step.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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