21st Mortgage Corporation

  www.21stmortgage.com
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21st Mortgage Corporation Reviews

Updated Jul 15, 2014
All Employees Current Employees Only

3.2 22 reviews

62% Approve of the CEO

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Tim Williams

(13 ratings)

47% of employees recommend this company to a friend
22 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to build a career...

    Financial Counselor Team Leader (Current Employee) Knoxville, TN

    ProsNo experience necessary, great training provided to advance, great benefits including gym reimbursement and 401k match, lots of effort to make work environment fun, coworkers are great, managers are flexible and good to work for

    ConsFinancial Counselor position can be stressful at end of month, working a late shift once a week, competition for advancement, dealing with difficult customers, changing regulations mean a lot of policy changes to keep up with

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Stifling environment

    Receptionist (Former Employee) Knoxville, TN

    ProsWonderful coworkers and flexible schedule.

    ConsNo room for personal or professional growth in company, poor treatment of customers on upper end leads to terrible treatment of receptionists by frustrated customers. Management not all on the same page.

    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    A comfortable company to work for, with ample opportunity. Could improve promotion structure.

    Land Home Coordinator (Current Employee) Knoxville, TN

    ProsBig company with lots of positions to transfer to. Good on the job training. Great corporate culture.

    ConsRelatively low pay relative to competitors. Very difficult to get credit manager job as a single department VP hand picks all of them.

    Advice to Senior ManagementOffer advancement to credit from outside collections department.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    ok at first, poor growth opportunities long term

    Anonymous Employee (Current Employee) Knoxville, TN

    ProsYoung Staff, hires many recent grads. Pretty good bonuses and perks, i.e. parking and fitness reimbursement.

    ConsEntry level position is collections. many other company positions are a pay cut (after bonus). Many customers are not well educated and are taken advantage of by the company selling them a depreciating asset (manufactured homes). Management is a boys club.

    Advice to Senior Managementreconsider pay scale for many departments

    No, I would not recommend this company to a friend

    • Culture & Values
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    Good experience, good pay, no upward mobility, knocking on trailer doors

    Financial Counselor (Current Employee) Knoxville, TN

    ProsMade about $37k straight out of college in Knoxville, TN ($10k more than my peers)
    Provided relevant experience for finance and accounting jobs
    Went on several company trips, won daily prizes, played cornhole and basketball in the office, etc.
    Not bad for a first job though.

    ConsNo upward mobility. Manager positions come with no extra pay, slightly higher monthly bonus potential if entire team makes goals. However, even going through that, there's no next step. Many managers stuck for 5+ years.
    300 phone calls per day.
    Monthly field calls to delinquent customer homes on weekends. Going door-to-door in trailer parks and sitting in these people's homes when they don't threaten you is a nightmare.
    Some managers expect their employees to scream and yell at customers regardless of effort put in to get customer to finally talk to you. They'll burn bridges you spent months trying to build and blame you for it.

    Advice to Senior ManagementYou do a great job with the raffle tickets, monthly competitions, and bonus structure, but you have some people who have been there for 4-5 years who have become very negative and miserable to be around. There's no real upward mobility, because the manager positions are awful and don't have a next step.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    1 person found this helpful  

    promotions based on favoritism

    Anonymous Employee (Current Employee) Knoxville, TN

    Prosgood benefits and good job to have right after college. promote from within.

    Conspromotions from within were very biased and not based on productivity or skill level. mostly lateral movement as managers were all young and comfortable in their positions. micro- managing was the name of the game and the bottom line takes precedence. if you don't "fit in", you won't get much. high school clique mentality. office culture was meant to encourage turnover. after your five years are up, you're time is up, too.

    Advice to Senior Managementrespect your employees who have made this company as successful as it is working overtime with no thanks but a $5 lunch. if they weren't as determined and hard- working, the bottom line would be no where close to what it is currently. adjust bonuses to be comparable to each other rather than drastically different across the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

    1 person found this helpful  

    Not great

    Account Representative (Former Employee) Knoxville, TN

    ProsYoung people and laid back environment

    ConsSit all day long and make 180-250 calls per day asking people for their mortgage payment on their trailer.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great work environment-great bonus incentives

    Financial Counselor (Current Employee) Knoxville, TN

    ProsPromote from within, Bonus incentives on a monthly basis-completely attainable, work environment stays fun-there is generally a raffle/contest for gift cards/Bonus Days(paid days off that do not eat up PTO)/plane tickets, IPADS, etc. on a monthly/daily basis, Pays up to $40/month for approved workout facilities in the area

    ConsOnly 10 days of PTO in the first year(You can borrow 5 from the next year if you have to)-but in your second year it goes up to over 20. A lot of work involved and overtime is a must--so if you don't like to stay busy-21st is likely not the place for you.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to start your career.

    Financial Counselor (Current Employee) Knoxville, TN

    Pros21st Mortgage is a growing company that is willing to teach you what you need to know to be successful . The people are friendly and the pay is good. Lot of fun activities all year long. the company often gives away prizes like: Xboxes, iPads, airline tickets, iPods, movie tickets, and gift cards.

    ConsToo much micro-managing at first, but that lets up as you prove yourself. There is a lot of completion for advancement because 21st Mortgage only hires good people. All the regulatory changes have added additional duties and challenges; more information to the rank and file would be nice.

    Advice to Senior ManagementPeople work harder when they are in loop.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    "Financial Counselor" - Too much favoritism, too little personal and supportive management

    Financial Counselor (Current Employee) Knoxville, TN

    ProsGreat coworkers; energetic workplace; decent benefits; parking and gym allowances; 401K

    ConsMicromanagement; favoritism; hound people; goals, not people matter; when terminated co. assures bonus, PTO accrued, and health immediately removed.

    Advice to Senior ManagementTreat your people better. End favoritism. Mentor instead of punish. Don't require employees to get customers' hopes up for assistance if you don't mean it. With high turnover due to failure to perform or dissatisfaction, at least be compassionate and/or try to keep people - it is amazing what happens when you don't treat people as just another number.

    No, I would not recommend this company to a friend

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