21st Mortgage Corporation

  www.21stmortgage.com
  www.21stmortgage.com

21st Mortgage Corporation Reviews

Updated December 17, 2014
Updated December 17, 2014
25 Reviews
3.1
25 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Tim Williams
14 Ratings

Employee Reviews

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  1.  

    Great place to build a career...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor Team Leader in Knoxville, TN
    Current Employee - Financial Counselor Team Leader in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time (more than 5 years)

    Pros

    No experience necessary, great training provided to advance, great benefits including gym reimbursement and 401k match, lots of effort to make work environment fun, coworkers are great, managers are flexible and good to work for

    Cons

    Financial Counselor position can be stressful at end of month, working a late shift once a week, competition for advancement, dealing with difficult customers, changing regulations mean a lot of policy changes to keep up with

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Too political ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Systems in Knoxville, TN
    Former Employee - Information Systems in Knoxville, TN

    I worked at 21st Mortgage Corporation full-time (more than 5 years)

    Pros

    Salary & benefits decent + nice bonuses - support associates are great people to work with.

    Cons

    ...have to put up with upper management "good ole boy" attitude ..CEO is staunch Republican, and influences his managers and other subordinates to do same ..provides good career start for youngsters, those right out of college .. not a good career move for a seasoned person (unless one of desperation..and then don't stay long ..)..lots of outwardly manifested nepotism and "back scratching" going on ..

    Advice to ManagementAdvice

    ..none .. CEO is steadfast in his beliefs and his "my way or the highway" philosophy is not going to waiver (ultimately, not even for Warren Buffett..)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Software Developers beware!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Knoxville, TN
    Former Employee - Software Developer in Knoxville, TN

    I worked at 21st Mortgage Corporation

    Pros

    Your immediate co-workers are fun and are the only reason the job is tolerable.

    Cons

    Having worked on their new loan origination system and it's clear the management has no clue about software development or practices. They say that they use agile however it's waterfall in disguise. Some of the developers know what they're doing but management isn't interested in what they have to say, despite the many years of combined experience. It's the their way or the highway and unfortunately they have no clue what they are doing as shown by the constant delays (project is already 2 years overdue). It is surprising the higher ups haven't pulled the plug yet. It's also a telling sign when talented developers leave after a short time.

    Compensation is fair however the benefits are a joke. 20ish days for pto, however when they don't offer any holidays it's really less than 10 days pto. Medical coverage is on the low end, heck obamacare had better options.

    I would only recommend working here as a temporary stop-gap until your next placement. And if you have another opportunity even if it's at lesser pay, take it over this company.

    Advice to ManagementAdvice

    Bring in real software project management with experience that understand how to really manage software development.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    It is an okay job if you are a college student.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 21st Mortgage Corporation

    Pros

    They are pretty flexible with schedules.

    Cons

    The work conditions are not always great.

  6. 1 person found this helpful  

    Stifling environment

    Former Employee - Receptionist in Knoxville, TN
    Former Employee - Receptionist in Knoxville, TN

    I worked at 21st Mortgage Corporation part-time

    Pros

    Wonderful coworkers and flexible schedule.

    Cons

    No room for personal or professional growth in company, poor treatment of customers on upper end leads to terrible treatment of receptionists by frustrated customers. Management not all on the same page.

  7.  

    A comfortable company to work for, with ample opportunity. Could improve promotion structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Land Home Coordinator in Knoxville, TN
    Current Employee - Land Home Coordinator in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time (more than 5 years)

    Pros

    Big company with lots of positions to transfer to. Good on the job training. Great corporate culture.

    Cons

    Relatively low pay relative to competitors. Very difficult to get credit manager job as a single department VP hand picks all of them.

    Advice to ManagementAdvice

    Offer advancement to credit from outside collections department.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    ok at first, poor growth opportunities long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time (more than an year)

    Pros

    Young Staff, hires many recent grads. Pretty good bonuses and perks, i.e. parking and fitness reimbursement.

    Cons

    Entry level position is collections. many other company positions are a pay cut (after bonus). Many customers are not well educated and are taken advantage of by the company selling them a depreciating asset (manufactured homes). Management is a boys club.

    Advice to ManagementAdvice

    reconsider pay scale for many departments

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Good experience, good pay, no upward mobility, knocking on trailer doors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Counselor in Knoxville, TN
    Current Employee - Financial Counselor in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time (more than an year)

    Pros

    Made about $37k straight out of college in Knoxville, TN ($10k more than my peers)
    Provided relevant experience for finance and accounting jobs
    Went on several company trips, won daily prizes, played cornhole and basketball in the office, etc.
    Not bad for a first job though.

    Cons

    No upward mobility. Manager positions come with no extra pay, slightly higher monthly bonus potential if entire team makes goals. However, even going through that, there's no next step. Many managers stuck for 5+ years.
    300 phone calls per day.
    Monthly field calls to delinquent customer homes on weekends. Going door-to-door in trailer parks and sitting in these people's homes when they don't threaten you is a nightmare.
    Some managers expect their employees to scream and yell at customers regardless of effort put in to get customer to finally talk to you. They'll burn bridges you spent months trying to build and blame you for it.

    Advice to ManagementAdvice

    You do a great job with the raffle tickets, monthly competitions, and bonus structure, but you have some people who have been there for 4-5 years who have become very negative and miserable to be around. There's no real upward mobility, because the manager positions are awful and don't have a next step.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    promotions based on favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at 21st Mortgage Corporation full-time (more than 8 years)

    Pros

    good benefits and good job to have right after college. promote from within.

    Cons

    promotions from within were very biased and not based on productivity or skill level. mostly lateral movement as managers were all young and comfortable in their positions. micro- managing was the name of the game and the bottom line takes precedence. if you don't "fit in", you won't get much. high school clique mentality. office culture was meant to encourage turnover. after your five years are up, you're time is up, too.

    Advice to ManagementAdvice

    respect your employees who have made this company as successful as it is working overtime with no thanks but a $5 lunch. if they weren't as determined and hard- working, the bottom line would be no where close to what it is currently. adjust bonuses to be comparable to each other rather than drastically different across the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Knoxville, TN
    Former Employee - Account Representative in Knoxville, TN

    I worked at 21st Mortgage Corporation full-time (less than an year)

    Pros

    Young people and laid back environment

    Cons

    Sit all day long and make 180-250 calls per day asking people for their mortgage payment on their trailer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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