24 Hour Fitness Reviews

Updated July 26, 2015
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3.1
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Recommend to a friend
Approve of CEO
24 Hour Fitness CEO Mark Smith
Mark Smith
45 Ratings

Pros
  • The saving grace about my experience at 24 was the free gym membership (in 164 reviews)

  • The best perk is a free gym membership (in 82 reviews)

Cons
  • For such a large company, it is surprising that most of the employees are paid minimum wage (in 29 reviews)

  • Some of the upper management didn't seem qualified to run a large corporation (in 24 reviews)

More Pros and Cons

719 Employee Reviews

Sort: Popular Rating Date
  1. Trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment, great pay and clients

    Cons

    Selling can be slow at times


  2. Great place to start!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer in Houston, TX
    Former Employee - Personal Trainer in Houston, TX

    I worked at 24 Hour Fitness full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Getting clients here is like shooting fish in a barrel. Membership sales just keeps sending new opportunities right to you! Great coaching by management to help with personal training sales skills.

    Cons

    Management was consistently pushing for more hours of availability, but I remained steadfast to my personal limit in order to maintain my health and fitness.

    Advice to Management

    Personal trainers must be wary of overworking themselves and then not having enough attention to focus on providing the best client experience they can...but overall, great work environment. Keep it up!


  3. Helpful (1)

    Great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MEMBERSHIP COUNSELOR in La Jolla, CA
    Former Employee - MEMBERSHIP COUNSELOR in La Jolla, CA

    I worked at 24 Hour Fitness full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Lot's of room for growth. Free gym membership.

    Cons

    Politics play a lot as to how fast you can move up. You have to move from one club to another until you find one that you feel comfortable at.

    Advice to Management

    Change the UPS requirements.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Group Exercise instructor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Exercise Instructor in Nanuet, NY
    Current Employee - Group Exercise Instructor in Nanuet, NY

    I have been working at 24 Hour Fitness

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great per/class rate + compensation for all class related work, including planning, music selection, interaction with members before and after class.

    Cons

    Lots of 'red tape' to get basic problems addressed e.g. mic/equipment malfunctions, poor air quality, etc.

    Advice to Management

    Explain process for reporting and escalating issues that impact member experience to all employees. Review proper way to communicate delays to membeers


  6. Overall good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MEMBERSHIP COUNSELOR in Hawthorne, CA
    Former Employee - MEMBERSHIP COUNSELOR in Hawthorne, CA

    I worked at 24 Hour Fitness full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Met a lot of cool people and got a free gym membership while I was employed.

    Cons

    Sales were hard to make and gym Manager changed three times in the 8 months I worked there.

    Advice to Management

    Know your demographics in each club so you can understand why people aren't buying training packages. Things have probably changed since I've worked there and overall team work was great.


  7. 24 Hour Fitness

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fac Tech in San Francisco, CA
    Current Employee - Fac Tech in San Francisco, CA

    I have been working at 24 Hour Fitness full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company, staff believes in changing lives threw fitness.

    Cons

    The pay for the work that is done with the dedicated and long term staff is not paid well.

    Advice to Management

    Help the staff that want to move forward and is looking for growth.


  8. service rep

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness

    Pros

    flexible schedule if going to school or working another job, free membership, friendly staff

    Cons

    hard to move up within company, minimum wage


  9. Great company

    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at 24 Hour Fitness full-time (Less than a year)

    Pros

    Great if your a people person

    Cons

    none...just be positive as much as possible

    Advice to Management

    Great job management for hiring me


  10. Helpful (1)

    Service Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Aurora, CO
    Current Employee - Service Manager in Aurora, CO

    I have been working at 24 Hour Fitness full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Motivated and cheerful staff. Very professional managers.

    Cons

    The corporation cares only about growth in membership so they can sell the company at a profit. Benefits are horrible. Membership sale practices are very deceitful. Growth rate is slowing down so opportunity is shrinking.


  11. Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Representative in San Ramon, CA
    Former Employee - Service Representative in San Ramon, CA

    I worked at 24 Hour Fitness full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company has upward growth opportunities, you have to communicate your goals with management, and they will get you on track.

    Cons

    No room for lazy days! haha

    Advice to Management

    Continue establishing good relationships with your staff, and they will want to work harder, ultimately facilitating the clean, friendly, and well maintained club.



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