24 Hour Fitness Reviews

Updated March 27, 2015
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3.2
604 Reviews
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24 Hour Fitness CEO Mark Smith
Mark Smith
10 Ratings

Pros
  • Hourly pay is in line with other positions, free gym membership (in 164 reviews)

  • There is a free gym membership with the job and discounts for family and friends (in 82 reviews)

Cons
  • I worked there for years, and the only raise I ever got was when minimum wage went up (in 29 reviews)

  • Some of the upper management didn't seem qualified to run a large corporation (in 24 reviews)

More Pros and Cons

Employee Reviews

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  1. Overall, an enjoyable job experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Representative in Seattle, WA
    Current Employee - Service Representative in Seattle, WA

    I have been working at 24 Hour Fitness part-time (less than a year)

    Pros

    Free gym membership!
    Relaxed, fun atmosphere.
    Discounted training sessions.
    Flexible hours.
    Encourage lateral and vertical growth within the company.
    You get to wear comfortable clothes to work (gym-appropriate attire).

    Cons

    This job teaches you how to have thick skin--clients can get very upset about things that may not be within your power to change. Since you're functioning as a receptionist to some degree, people will take their frustrations with their fees or the facilities out on you.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Love Les Mills programming!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness

    Pros

    solid group fitness classes, Les Mills only

    Cons

    filthy clubs, bathrooms and locker rooms are gross

    Advice to ManagementAdvice

    get entire clubs onboard to keep their own box clean

  3. Love sales and fitness??

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fitness Manager in Anaheim, CA
    Current Employee - Fitness Manager in Anaheim, CA

    I have been working at 24 Hour Fitness

    Pros

    Great place to network
    Fun workplace
    Great learning environment

    Cons

    Hours are inconsistent
    Promotions are somewhat frequent but so is turnover
    extremely demanding as it is a sales based job

    Advice to ManagementAdvice

    Invest into your staff daily to avoid such a high turnover rate. Employees are people, not commodities

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Benefits, Great Job, Great Colleagues, TERRIBLE pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kids Club Supervisor in Denver, CO
    Former Employee - Kids Club Supervisor in Denver, CO

    I worked at 24 Hour Fitness full-time (more than a year)

    Pros

    Affordable health insurance for PT employees, Free membership, Positive environment, Ethical community, Fun, Great place to start off, Pays for some certs and training programs

    Cons

    Awful Pay, Some crazy shifts (it is 24 hours though), HUGE variance from one manager to the next, Strictly corporate down to the way things are put on a shelf.

    Advice to ManagementAdvice

    Keep with the positivity! Keep with the clenliness! Chill on the nit-picky details a bit.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Loved this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Counselor in Los Angeles, CA
    Current Employee - Member Counselor in Los Angeles, CA

    I have been working at 24 Hour Fitness

    Pros

    Management really cares about their employees and is opening to moving up within the company.

    Cons

    Dealing with rude people stinks, but it happens everywhere.

    Advice to ManagementAdvice

    A little more up keep in equipment would be good for members.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. My experience with 24 Hour Fitness has been rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Manager in Costa Mesa, CA
    Current Employee - Membership Manager in Costa Mesa, CA

    I have been working at 24 Hour Fitness full-time (more than 3 years)

    Pros

    Benefits, salary, and people.

    Cons

    Work/Life balance is hard to find.

    Recommends
    Positive Outlook
  8. good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness

    Pros

    Consistant flow of clients coming to gym.

    Cons

    Too much focus on sales and production. Dont make this your main source of income.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer III in San Francisco, CA
    Former Employee - Personal Trainer III in San Francisco, CA

    I worked at 24 Hour Fitness full-time (more than a year)

    Pros

    Worked on California street in SF. I was level 3 trainer, didnt have a few hours to Master. great gym, awesome staff.

    Cons

    Pay is very low... and there is no opportunity to grow. I worked for 1 year and had to move on

    Advice to ManagementAdvice

    out of 70 p/h that a client pays - would be good to give at least a half to the trainer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. Hollywood Super Sport

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Representative in Hollywood, CA
    Current Employee - Service Representative in Hollywood, CA

    I have been working at 24 Hour Fitness full-time (more than a year)

    Pros

    Free Gym Membership, Celebrity Networking,

    Cons

    Not Organized, Lack of communication in Leadership

    Advice to ManagementAdvice

    More Team Meetings, Add Employee of the Month, Have Workout Challenges with members, Be a Team not a Tree

    Recommends
    Positive Outlook
    Disapproves of CEO
  11. Fun coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Kids Club Supervisor in Provo, UT
    Current Employee - Kids Club Supervisor in Provo, UT

    I have been working at 24 Hour Fitness full-time (more than 3 years)

    Pros

    Free gym membership
    Fun co workers
    At the time my responsibilities let me make the schedule

    Cons

    It was hard going from a kids club attendant to the kids club supervisor because you were in charge and it changes friendships when you have to tell them what to do

    Advice to ManagementAdvice

    Management was alright but I had to really push to make sure we were scheduled with the right number of employees so we wouldn't have to turn away kids. And we should give good raises so that there isn't as high of a turnover so we could keep the great employees that truly are valuable to the company

    Recommends
    Positive Outlook
    Approves of CEO

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