24 Hour Fitness

www.24hourfitness.com

24 Hour Fitness Reviews

Updated January 24, 2015
Updated January 24, 2015
558 Reviews
3.1
558 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
24 Hour Fitness CEO Elizabeth Blair
Elizabeth Blair
86 Ratings

Review Highlights

Pros
  • Hourly pay is in line with other positions, free gym membership (in 164 reviews)

  • There is a free gym membership with the job and discounts for family and friends (in 82 reviews)


Cons
  • I worked there for years, and the only raise I ever got was when minimum wage went up (in 29 reviews)

  • Some of the upper management didn't seem qualified to run a large corporation (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I worked at 24 hour fitness as a membership counselor for 3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MEMBERSHIP COUNSELOR in Oakland, CA
    Former Employee - MEMBERSHIP COUNSELOR in Oakland, CA

    I worked at 24 Hour Fitness

    Pros

    free gym membership, fitness environment, sprint discount, great job to learn about fitness

    Cons

    paid by the hour, no bonuses, no commission, gyms in urban neighborhoods lacked new equipment

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Club Manager in Los Angeles, CA
    Former Employee - Club Manager in Los Angeles, CA

    I worked at 24 Hour Fitness full-time (more than 5 years)

    Pros

    - High compensation for club managers especially with bonus (up to 60% of salary)
    - Significant autonomy for club managers to run their business as they see fit
    - High expectations for results
    - Tons of opportunity for upward mobility, not based on tenure or resume
    - Very fair assessments of talent (if you produce results, you rank highly)
    - Fun enviornment for those who are passionate about fitness and hitting sales goals

    Cons

    - Very few club managers bonus
    - Large amount of time spent directly selling (at times can feel like less of a leadership role)
    - Very little growth opportunities after the club manager role
    - Management is supportive of vacations, but I only had 15 days of paid vacation a year after 7 years of employment

    Advice to ManagementAdvice

    Do not turn the general managers into salespeople. Allow them to focus on leading and developing a team, while still maintaining a sales culture.

    Recommends
    Positive Outlook
  3.  

    Too many management changes!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kids Club Attendant in Carlsbad, CA
    Former Employee - Kids Club Attendant in Carlsbad, CA

    I worked at 24 Hour Fitness part-time (more than an year)

    Pros

    Fun job, cute kids, great co-workers, flexible schedules, and a relaxed environment.

    Cons

    Low pay, lots of management, rules, and schedule changes.

    Advice to ManagementAdvice

    Try to not move around mangers as much, it puts off employees when the rules and regulations always change.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    24 Hour Fitness has evolved to a world-class fitness organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Fitness Instructor in San Francisco, CA
    Current Employee - Group Fitness Instructor in San Francisco, CA

    I have been working at 24 Hour Fitness

    Pros

    Company is diligent about staying current in the industry, and in touch with both employees and members.

    Cons

    Group exercise managers are assigned too many clubs. Members are sometimes forced to change with company trends instead of company responding uniquely to each club's group exercise preferences.

    Advice to ManagementAdvice

    Management does a stellar job of keeping quality employees happy, and weeding out those who are not well suited for their positions-- keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great people, compensation problems.

    Current Employee - Personal Trainer
    Current Employee - Personal Trainer

    I have been working at 24 Hour Fitness full-time (less than an year)

    Pros

    Most people who work for 24 Hour genuinely care about helping people and want to change lives. The work environment is very positive, and everyone seems to get along pretty well. Working in an environment focusing on physical activity is fantastic. Managers are extremely helpful and want employees to succeed.

    Cons

    Compensation is not ideal. Personal training sessions cost between $60-76 a session, but the trainer only sees ~10% of that on top of minimum wage, plus a portion of packages sold. This makes it not only incredibly hard to sell training because people are extremely hesitant to put down hundreds of dollars on a trainer, but also hard for the trainers to make a decent living without working ridiculous hours. You are constantly pitching and selling, and it is a difficult battle to stay motivated.

    Advice to ManagementAdvice

    Lower price of training or raise percentage trainers receive.

    Positive Outlook
    No opinion of CEO
  7.  

    Not a trainer, you're an annoying salesman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer II in Miami, FL
    Former Employee - Personal Trainer II in Miami, FL

    I worked at 24 Hour Fitness

    Pros

    Large gyms with a large customer base

    Cons

    In your face sales, cold calls, chasing numbers nothing to do with clients

    Advice to ManagementAdvice

    Think about more than the sales figures and the actual health and fitness of the everyday gym user

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Group Fitness Instructor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group X Instructor in Boulder, CO
    Former Employee - Group X Instructor in Boulder, CO

    I worked at 24 Hour Fitness part-time (more than 3 years)

    Pros

    Low maintenance job. No meetings, pay on time.

    Cons

    Awfully fast turnover in club management; different manager every couple of months to the point that i gave up trying to work out who the manager actually was.
    Group fitness room bad condition.

    Advice to ManagementAdvice

    If you pay peanuts you will attract monkeys.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fontana, CA
    Former Employee - Customer Service Representative in Fontana, CA

    I worked at 24 Hour Fitness part-time (less than an year)

    Pros

    Free gym membership. some of the coworkers can be really nice to you and train you using their own time

    Cons

    They just throw you into the water. and the management is really lame. takes forever to get done with the computer training and they expect you to know everything by the time you get out of that training. You can't work more than 5 hour shifts per day. A lot of work and training and doesn't cut out for minimum wage.

    Advice to ManagementAdvice

    they should really take the time to train new employees. You can't expect them to be as good as management. Give them some slack.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Working in 24 Hour Fitness clubs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Manager in Dallas, TX
    Former Employee - Client Service Manager in Dallas, TX

    I worked at 24 Hour Fitness full-time (more than 8 years)

    Pros

    Fun environment, engaging in customers, full-filled life styles, healthy. Good growth.

    Cons

    Bad management at times. Can be very "click" ish in Dallas corporate office. Can be black balled if you do not go with say so.

    Advice to ManagementAdvice

    Sometimes un-supportive. Pay for around the clock duties not on scale for all jobs.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Was a fantastic company for many years but has gone "down hill" dramatically in recent years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness

    Pros

    Still a decent place to work, especially for those passionate about fitness. Pay can be surprisingly good at management level and beyond. Opportunities for advancement are good, predicated primarily on performance (though politics are often present), and is especially attractive for those that have no formal college education. Benefits are still decent and the company is continuing to grow. Education, training and systems are decent.

    Cons

    Company, at hands of CEO Elizabeth Blair, began to put dollars ahead of employees and members, thus in the past few years went from "best of the best" to questionable in sales practices, professionalism, employee engagement, and member service. Turnover has become horrible as employees continue to lose jobs based on unfair performance management: promoted or fired based solely on performance to a budget (often poorly created and arbitrary) versus actual, verifiable performance.

    Advice to ManagementAdvice

    Get back to taking care of employees and customers--the reputation and profits will return. Treat people well-- fairly, and with respect-- and not just based on an arbitrary budget number.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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