24 Hour Fitness Reviews

Updated July 6, 2015
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3.1
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24 Hour Fitness CEO Mark Smith
Mark Smith
41 Ratings

Pros
  • The saving grace about my experience at 24 was the free gym membership (in 164 reviews)

  • The best perk is a free gym membership (in 82 reviews)

Cons
  • For such a large company, it is surprising that most of the employees are paid minimum wage (in 29 reviews)

  • Some of the upper management didn't seem qualified to run a large corporation (in 24 reviews)

More Pros and Cons

694 Employee Reviews

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  1. Helpful (1)

    Could This Be You Career?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kids Club Attendant, Service Representative, Kids Club Supervisor in Annapolis, MD
    Former Employee - Kids Club Attendant, Service Representative, Kids Club Supervisor in Annapolis, MD

    I worked at 24 Hour Fitness part-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I worked as a Kids Club Attendant, Service Representative, and KC Supervisor. This company likes to promote within their club if you are willing to work up to the position. There is a lot of inter-department connectivity. You get to know not only the members but also your coworkers which makes you feel like you are joining a team.family.

    Cons

    You don't always get promoted with in. There isn't a lot of communication between management. Corporate makes every little thing a major thing therefore holding up processes that could be avoided. The turn-around time is quick but that depends on the person. The pay has never been enough. The gym itself needs new equipment.

    Advice to Management

    Corporately - stop worrying about expanding the business for a couple of years and invest in fixing up or remodeling the locations that you do have. Club management - learn to work together and not apart, set some differences aside and don't thing personal. The club needs more of your attention and less of your attitude.


  2. Membership counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MEMBERSHIP COUNSELOR in Issaquah, WA
    Current Employee - MEMBERSHIP COUNSELOR in Issaquah, WA

    I have been working at 24 Hour Fitness part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent sales training and experience, positive working environment, potential for quick promotion

    Cons

    Pay could be better, fast paced, you'll be on the phone and out getting referrals a LOT


  3. Membership Counselor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness

    Pros

    -Flexible hours depending on who you work for
    -Great team
    -Always busy
    -Very upbeat environment that makes you want to stay in shape and engage in the great culture that 24 has

    Cons

    -The only donwnside was how quick management changes and how that could effect one's hours or relationship with the company
    -Other than that great company to work for, especially at a young age!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MEMBERSHIP COUNSELOR in Salt Lake City, UT
    Current Employee - MEMBERSHIP COUNSELOR in Salt Lake City, UT

    I have been working at 24 Hour Fitness (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Love the membership and the people I encounter

    Cons

    Not paid well enough, need more incentives

    Advice to Management

    Be more direct with how you want the process to go, better training programs


  6. Service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Folsom, CA
    Current Employee - Customer Service Representative in Folsom, CA

    I have been working at 24 Hour Fitness

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Free membership
    Flexible hours
    Chill job
    Discounts on phone bills
    Discounts on merchandise

    Cons

    No benefits
    No commission
    No bonus
    No free child care

    Advice to Management

    Free child care
    Commission


  7. Great job for a Group Fitness Instructor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group X Instructor in Moreno, Riverside, CA
    Current Employee - Group X Instructor in Moreno, Riverside, CA

    I have been working at 24 Hour Fitness part-time (More than a year)

    Recommends
    Recommends

    Pros

    Free training, Earn CEUs for free, swap board for subbing, music allowance and friendly staff

    Cons

    The super sport locations are expensive so the glass attendance is low.


  8. Service Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Los Gatos, CA
    Current Employee - Service Manager in Los Gatos, CA

    I have been working at 24 Hour Fitness full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good company, great PTO and depending who your managers are they are very flexible.

    Cons

    Hard to move up unless you're in sales, a lot of high school type drama with upper management.

    Advice to Management

    Its about who can lead a team, not who can sell a $30 membership.


  9. Always hustling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Master Trainer in Laguna Niguel, CA
    Former Employee - Master Trainer in Laguna Niguel, CA

    I worked at 24 Hour Fitness full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Make your own hours to a degree, you have to work a minimum but you can schedule as you please

    Cons

    Constant pressure to sell, not so much emphasis on quality of training sessions

    Advice to Management

    Stay in close touch with all employees


  10. Personal Trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness full-time

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    20% commission on sales
    Supportive and healthy environment
    Free membership and good health benefits

    Cons

    Corporate too focused on selling not improving lives
    Stress on management to hit number goals causes them to lose sight of company vision


  11. back stabing unloyal , untrustworthy back breaking

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Manager in Carrollton, TX
    Former Employee - Membership Manager in Carrollton, TX

    I worked at 24 Hour Fitness full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I love health and fitness, the gym setting was fun and omg the girls was a plus , nationwide free access . Did i mention its a gym too lol

    Cons

    They run the fun , out of health and fitness, you forget who you are demanding volume of fake numbers made up by corporate for no reason , policys always change left to right magically think you live off the min wage .and grateful for it.

    Advice to Management

    Be forward and direct to your future stars , dont ask to send me an email and get back to them a month later and denie rise , when your office is ten min, listin more to the voices that actually run the gym and drive the business not hide behind fake numerous email and invoices that never get done and handed down .



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