24 Hour Fitness Reviews

Updated July 31, 2015
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24 Hour Fitness CEO Mark Smith
Mark Smith
48 Ratings

Pros
  • The saving grace about my experience at 24 was the free gym membership (in 164 reviews)

  • The best perk is a free gym membership (in 82 reviews)

Cons
  • For such a large company, it is surprising that most of the employees are paid minimum wage (in 29 reviews)

  • Some of the upper management didn't seem qualified to run a large corporation (in 24 reviews)

More Pros and Cons

726 Employee Reviews

Sort: Popular Rating Date
  1. Excellent Company Undergoing Change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fitness Manager in San Diego, CA
    Former Employee - Fitness Manager in San Diego, CA

    I worked at 24 Hour Fitness full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of room for growth. An executive team that is truly passionate about helping people through fitness.

    Cons

    The company is undergoing change and achieving alignment with middle management has been difficult

    Advice to Management

    If you are willing to work hard and smart, this is the company for you.


  2. sdf

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Managers dont like to micromanage

    Cons

    Too much work with very little pay

    Advice to Management

    create a team culture


  3. Trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment, great pay and clients

    Cons

    Selling can be slow at times


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great place to start!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer in Houston, TX
    Former Employee - Personal Trainer in Houston, TX

    I worked at 24 Hour Fitness full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Getting clients here is like shooting fish in a barrel. Membership sales just keeps sending new opportunities right to you! Great coaching by management to help with personal training sales skills.

    Cons

    Management was consistently pushing for more hours of availability, but I remained steadfast to my personal limit in order to maintain my health and fitness.

    Advice to Management

    Personal trainers must be wary of overworking themselves and then not having enough attention to focus on providing the best client experience they can...but overall, great work environment. Keep it up!


  6. costumer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    fun and not hard :]

    Cons

    nothing at all I must say

    Advice to Management

    promote hard workers!


  7. Helpful (1)

    Great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MEMBERSHIP COUNSELOR in La Jolla, CA
    Former Employee - MEMBERSHIP COUNSELOR in La Jolla, CA

    I worked at 24 Hour Fitness full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Lot's of room for growth. Free gym membership.

    Cons

    Politics play a lot as to how fast you can move up. You have to move from one club to another until you find one that you feel comfortable at.

    Advice to Management

    Change the UPS requirements.


  8. Group Exercise instructor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Exercise Instructor in Nanuet, NY
    Current Employee - Group Exercise Instructor in Nanuet, NY

    I have been working at 24 Hour Fitness

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great per/class rate + compensation for all class related work, including planning, music selection, interaction with members before and after class.

    Cons

    Lots of 'red tape' to get basic problems addressed e.g. mic/equipment malfunctions, poor air quality, etc.

    Advice to Management

    Explain process for reporting and escalating issues that impact member experience to all employees. Review proper way to communicate delays to membeers


  9. Overall good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MEMBERSHIP COUNSELOR in Hawthorne, CA
    Former Employee - MEMBERSHIP COUNSELOR in Hawthorne, CA

    I worked at 24 Hour Fitness full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Met a lot of cool people and got a free gym membership while I was employed.

    Cons

    Sales were hard to make and gym Manager changed three times in the 8 months I worked there.

    Advice to Management

    Know your demographics in each club so you can understand why people aren't buying training packages. Things have probably changed since I've worked there and overall team work was great.


  10. 24 Hour Fitness

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fac Tech in San Francisco, CA
    Current Employee - Fac Tech in San Francisco, CA

    I have been working at 24 Hour Fitness full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company, staff believes in changing lives threw fitness.

    Cons

    The pay for the work that is done with the dedicated and long term staff is not paid well.

    Advice to Management

    Help the staff that want to move forward and is looking for growth.


  11. service rep

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness

    Pros

    flexible schedule if going to school or working another job, free membership, friendly staff

    Cons

    hard to move up within company, minimum wage



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