24 Hour Fitness Reviews

Updated April 18, 2015
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3.1
623 Reviews
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Recommend to a friend
Approve of CEO
24 Hour Fitness CEO Mark Smith
Mark Smith
19 Ratings

Pros
  • Hourly pay is in line with other positions, free gym membership (in 164 reviews)

  • There is a free gym membership with the job and discounts for family and friends (in 82 reviews)

Cons
  • I worked there for years, and the only raise I ever got was when minimum wage went up (in 29 reviews)

  • Some of the upper management didn't seem qualified to run a large corporation (in 24 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. pt2

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 24 Hour Fitness part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Free membership...great for new trainers

    Cons

    Not enough hours...expected to be avAilable 10hours a day but only clocked in during training session

    Advice to Management

    Hire full time trainers and pay hourly rate with benefits

  2. Helpful (1)

    They Could Be Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer
    Former Employee - Personal Trainer

    I worked at 24 Hour Fitness full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Easily accessible. Flexible hours. You can work out.

    Cons

    This company does not value their employees. They prefer inexperienced incapable staff that can be underpaid.

    Advice to Management

    Lower personal training fees and pay trainers more. Hire a better class of trainer and give them financial incentives to stay.

  3. Member Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free Gym Membership and personal training.

    Cons

    Pushy about getting you into sales. Not a fun company and tough hours.

    Advice to Management

    Be more flexible and open minded.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Learned what not to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free gym membership. Helping clients reach their goals

    Cons

    "Used car sales". High pressure sales. That's all the upper management cares about.

    Advice to Management

    None because they won't listen.

  6. Over worked, under paid, under valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager in San Diego, CA
    Current Employee - Service Manager in San Diego, CA

    I have been working at 24 Hour Fitness

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers are nice, fun atmosphere!

    Cons

    Poorly paid, company is a sinking ship, high turn over, bonus decreases, new owners hire externals instead of promoting within. Unrealistic workload expectations, high stress, your job no matter your title: sell memberships that have hidden annual fees and dues increases! Basically, mislead people all day long.

    Advice to Management

    Get out while you can, they don't appreciate you!

  7. Membership Counselor in San Francisco Potrero Hills center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MEMBERSHIP COUNSELOR in San Francisco, CA
    Current Employee - MEMBERSHIP COUNSELOR in San Francisco, CA

    I have been working at 24 Hour Fitness part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free membership and meet new people!

    Cons

    They might pay you a decent hourly (might) not really they won't pay you more than 12 an hour or so even if you have sales experience and the worst part is they only give you part time hours which no way in hell will cut it. Membership Counselors should be counseling people to sign up for memberships not mopping the locker rooms or doing laundry, I rest my case!

    Advice to Management

    Hire more janitorial staff to do the cleaning don't have everyone and their momma do it while they have other roles to take care of. Pay your MC's commission seriously if they land a new member a fitness training package that should be rewarded. Also hire security staff dangerous things happen in the locker rooms as altercations, fights, etc.

  8. Personal Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Trainer III
    Current Employee - Personal Trainer III

    I have been working at 24 Hour Fitness full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Make your own hours, if you have the qualifying certs you can be a higher level trainer and not depend on sessions serviced

    Cons

    Competitive, no negotiating session rates, no benefits unless you meet a specific revenue, no real management

    Advice to Management

    Take time to create a professional road map or leadership plan. There is no real growth in this company.

  9. Helpful (1)

    Go work at LA Fitness or any other gym. they pay better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Representative in Oakland Park, FL
    Current Employee - Service Representative in Oakland Park, FL

    I have been working at 24 Hour Fitness

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The ability to network with so many people you come into contact with.

    Cons

    The pay is horrible for the amount of work you do. Expected to go above and beyond in the company for little pay, expects you to come in when you are called in if someone doesnt show up for shift.

    Advice to Management

    Raise pay because the pay given is disrespectful and unfair to the workers that provide the foundation to your company

  10. This company must have one of the highest turnover in the world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Employees get free sucky membership.

    Cons

    This company must have one of the highest turnover in the world. Extremely pushy sales techniques combined with the false advertisement of facilities available = dissatisfied customers all across the board.

    Advice to Management

    Care about your employees and customers.

  11. Helpful (1)

    Unless You're in Management Don't Bother

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Representative in Paramus, NJ
    Former Employee - Service Representative in Paramus, NJ

    I worked at 24 Hour Fitness part-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The saving grace about my experience at 24 was the free gym membership. Also the PTs were really kind and would work out with you or train you for free. (It gives them some floor time between sessions to flex without looking like a gym troll)

    It's a great job for someone in college looking for part time work between classes. Or a stay at home parent with a few extra hours to spare.

    Cons

    The pay was awful. When you received a raise it was in .50$ not even a dollar. I experienced working New Year's Day (4:45am), weekends and weird hours that constantly changed. Drastic hour cuts with no rhyme or reason. For the first six months of my employment, I worked 40 hours a week then the last part 4-11 hours per week.

    There was no room for growth.

    Customer Service Representatives dealt with a lot of dirty work that other departments felt too good to do. There was even an incentive to share gloves with other team members when doing locker room checks to save money!

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