24 Hour Fitness

www.24hourfitness.com

24 Hour Fitness Reviews

Updated January 28, 2015
Updated January 28, 2015
561 Reviews
3.1
561 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
24 Hour Fitness CEO Elizabeth Blair
Elizabeth Blair
88 Ratings

Review Highlights

Pros
  • Hourly pay is in line with other positions, free gym membership (in 164 reviews)

  • There is a free gym membership with the job and discounts for family and friends (in 82 reviews)


Cons
  • I worked there for years, and the only raise I ever got was when minimum wage went up (in 29 reviews)

  • Some of the upper management didn't seem qualified to run a large corporation (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Group Fitness Instructor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group X Instructor in Boulder, CO
    Former Employee - Group X Instructor in Boulder, CO

    I worked at 24 Hour Fitness part-time (more than 3 years)

    Pros

    Low maintenance job. No meetings, pay on time.

    Cons

    Awfully fast turnover in club management; different manager every couple of months to the point that i gave up trying to work out who the manager actually was.
    Group fitness room bad condition.

    Advice to ManagementAdvice

    If you pay peanuts you will attract monkeys.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Working in 24 Hour Fitness clubs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Manager in Dallas, TX
    Former Employee - Client Service Manager in Dallas, TX

    I worked at 24 Hour Fitness full-time (more than 8 years)

    Pros

    Fun environment, engaging in customers, full-filled life styles, healthy. Good growth.

    Cons

    Bad management at times. Can be very "click" ish in Dallas corporate office. Can be black balled if you do not go with say so.

    Advice to ManagementAdvice

    Sometimes un-supportive. Pay for around the clock duties not on scale for all jobs.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Club Manager in East Los Angeles, CA
    Former Employee - Club Manager in East Los Angeles, CA

    I worked at 24 Hour Fitness

    Pros

    The staff, team members, and members. The team was hard-working and the members were enjoyable to know.

    Cons

    Upper district and executive leadership.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Gym Membership Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MEMBERSHIP COUNSELOR in Rohnert Park, CA
    Former Employee - MEMBERSHIP COUNSELOR in Rohnert Park, CA

    I worked at 24 Hour Fitness part-time (less than a year)

    Pros

    Decent Sales training
    Free Gym Membership for you and 1 other person
    Not a very stressful environment

    Cons

    No commission
    Hours vary and schedule changes week to week

    Advice to ManagementAdvice

    Have better plan for rates and specials. Customers expect to get one rate but the rate is always fluctuating and there were different specials running all the time that was confusing for customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    great place to learn about the fitness industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Club Manager
    Former Employee - Club Manager

    I worked at 24 Hour Fitness full-time (more than 10 years)

    Pros

    structured onboarding program. great company vision that is clearly communicated

    Cons

    inconsistent alignment with the company vision

    Advice to ManagementAdvice

    survey team members on ground truth of their experience

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Was a fantastic company for many years but has gone "down hill" dramatically in recent years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 24 Hour Fitness

    Pros

    Still a decent place to work, especially for those passionate about fitness. Pay can be surprisingly good at management level and beyond. Opportunities for advancement are good, predicated primarily on performance (though politics are often present), and is especially attractive for those that have no formal college education. Benefits are still decent and the company is continuing to grow. Education, training and systems are decent.

    Cons

    Company, at hands of CEO Elizabeth Blair, began to put dollars ahead of employees and members, thus in the past few years went from "best of the best" to questionable in sales practices, professionalism, employee engagement, and member service. Turnover has become horrible as employees continue to lose jobs based on unfair performance management: promoted or fired based solely on performance to a budget (often poorly created and arbitrary) versus actual, verifiable performance.

    Advice to ManagementAdvice

    Get back to taking care of employees and customers--the reputation and profits will return. Treat people well-- fairly, and with respect-- and not just based on an arbitrary budget number.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Management didn't care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kids Club Attendant
    Former Employee - Kids Club Attendant

    I worked at 24 Hour Fitness part-time (less than a year)

    Pros

    Supervisor and Club Manager were nice and patient with me while I was getting the hang of things.

    Cons

    Management didn't back me up when trouble would arise with parents. I was left to look like the bad guy. They played favorites. A child hurt another child in the Kids Club and management is supposed to suspend the child for bad behavior. They didn't do that because they were friends with the child's parents. A bunch of BS!!

    Advice to ManagementAdvice

    Support your employees! Also, actually follow company policy.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Company Can't Make Up It's Mind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Club Manager
    Current Employee - Club Manager

    I have been working at 24 Hour Fitness full-time (more than 3 years)

    Pros

    Really positive purpose, ability to improve the people around you, easy to stand out quickly and achieve promotions and more income, hundreds of locations to move to.

    Cons

    Constantly changing business models, almost no standardization of management or oversight of the way DM's and CM's coach employees, will get fired on a dime if you cross a line unintentionally, irrational performance expectations with unrealistic short term notice, non stop grind for management every single day, low work/life balance.

    Advice to ManagementAdvice

    Realize that you have to pay for top talent. You can't treat everybody like they're disposable, grind your teams to dust every month, and pay people poorly and expect to keep your best players. Your A caliber talent will always leave for the better money and life they can get in other industries.

    Doesn't Recommend
    Positive Outlook
  10.  

    Too corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer III in Sunnyvale, CA
    Former Employee - Personal Trainer III in Sunnyvale, CA

    I worked at 24 Hour Fitness

    Pros

    The pay for personal trainers are higher than other gyms

    Cons

    Beware if you are also a student, because the managers will always try to squeeze more out of you.

    Advice to ManagementAdvice

    Allow trainers to be creative in the ways that they bring in new potential clients instead of push trainers to get new people to sign up the very first time that personal trainers talk to them. People can feel when they are being sold to, and it makes personal trainers feel like they are being pushed to do things in a way that doesn't fit their networking abilities.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    No appreciation for education.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Trainer
    Former Employee - Master Trainer

    I worked at 24 Hour Fitness full-time (more than 10 years)

    Pros

    As a personal trainer you get to set your own hours and your own income. Being a personal trainer is a sales job first and foremost. The most successful trainers are those that are great at selling. The best trainers best on knowledge are not rewarded financially and usually end up quitting.

    Cons

    The doors to the management offices are revolving non stop. There is one direction one month, then the next month is changes. Just not consistent.

    Advice to ManagementAdvice

    I have gone through many managers and only a handful were truly good managers or leaders. Those promoted to those positions are not ther because they are qualified managers, but because the are good at sales.

    Doesn't Recommend
    Neutral Outlook

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