24 Hour Fitness

  www.24hourfitness.com
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24 Hour Fitness Reviews

Updated August 17, 2014
Updated August 17, 2014
448 Reviews

3.0
448 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
24 Hour Fitness CEO Elizabeth Blair
Elizabeth Blair
53 Ratings

Review Highlights

Pros
  • With employment here you get a free gym membership (in 133 reviews)

  • Hourly pay is in line with other positions, free gym membership (in 67 reviews)


Cons
  • Upper management positions are replaced almost monthly if a club is below average (in 25 reviews)

  • I worked there for years, and the only raise I ever got was when minimum wage went up (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Can be better~

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer II  in  Hasbrouck Heights, NJ
    Former Employee - Personal Trainer II in Hasbrouck Heights, NJ

    Pros

    Since 24 Hr Fitness gym offers more amenities than other local smaller gyms, it attracts many people to join and that means there are more potential for PT to find new clients.

    Cons

    PT Managers are not as helpful as you will find and they care more about meeting the monthly sales quota more than PT development and skills.

    Advice to ManagementAdvice

    Do more hands on training with the PT under you and give them more incentives if they meet their monthly sales quota.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good place to work, but limited opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Representative  in  Dallas, TX
    Former Employee - Service Representative in Dallas, TX

    Pros

    Free membership, good benefits, mostly enjoyable co-workers and customers.

    Cons

    The pay is not that great unless you're a personal trainer, or Manager in on the various departments.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great learning experience. Would not recommend for career.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    hours. benefits. atmosphere. commission. environment

    Cons

    management. lack of clientele will to pay such high fees. Company expects you to work off the clock to implement plans.

    Advice to ManagementAdvice

    Allow employees to work more hours without clients to better prepare workout plans.

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  5.  

    a great to work at while in college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    the job is easy without stress, depending on good you are at selling.

    Cons

    there is high turnover and no commission

    Advice to ManagementAdvice

    it seems mangagememnt onl y onnsd

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Sometimes Fun, Sometimes NOT

    Current Employee - Locker Room  in  New York, NY
    Current Employee - Locker Room in New York, NY

    Pros

    Free membership, discount training, good co-workers

    Cons

    Sometimes managers can be like robots, cut hours too often, Management complains about too many things and doesn't lead by example, doesn't pay enough for all they want you to do. They give terrible raises. Never full dollar amounts always a few cents

    Advice to ManagementAdvice

    Make sure the people you hire to be managers are personal and have people skills. Some managers can't stand up to certain employees so they will attack the employees they know won't fight back

  7.  

    Personal Trainer. Group Fitness Instructor. NY/NJ.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FT Personal Trainer, PT Group Fitness Instructor  in  New York, NY
    Current Employee - FT Personal Trainer, PT Group Fitness Instructor in New York, NY

    Pros

    Free gym membership. Discount on merchandise. Spacious gym. High membership #! Easy to find clients as a personal trainer. Good place for personal trainers starting out. Great place if you don't have a college degree. Room for growth in sales/front desk/service.

    Cons

    Personal growth in the fitness department is bs, unless you're ready to slave away for close to 10 years to move up.

    No free trainings or group development. It'd be nice if you treated your trainers to a yearly FREE training to keep them current!

    When I was a PT, my FM was insane and I didn't see the light of day for a few weeks. Wasn't granted a weekend off and quit shortly after that. I started at 4 AM, finished at 10 PM, worked Thanksgiving, Xmas eve, Xmas, NYE, New Years Day (Club didn't close back then!) Thankfully he's kinder now and allows people to take off, and encourages a 6 day work week instead of the 7 he insisted upon us.

    Minimal. MINIMAL! communication among group fitness instructors/managers. The only classes they care about are Les Mills, which honestly, a good amount of those instructors only know how to regurgitate the movements - but don't understand the biomechanics behind them. So, they aren't able to make modifications and aren't the safest instructors. But whatever, 24 only markets their seasonal "launches". Forget every other darn class - we'll even cancel the other classes on the schedule for the Les Mills launch! :eye roll:

    Group fitness department is a DISASTER. Getting answers to questions takes days, weeks, even months. Getting payroll fixed took me 3 months because management at my "home" gym kept referring me to different people to talk to/ignoring my e-mails/texts. Thanks to my district GFM for always writing to me, "Nice to e-meet you!" Not like we haven't gone back and forth for months...

    Advice to ManagementAdvice

    Would it KILL you to have a group fitness manager on staff? Having ONE person for an entire district is ridiculous, and it doesn't work. I can't tell you how often group fitness instructors arrive late, finish early, and barely do their jobs. And why bother? It's not like anyone ever checks in on you!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Fun environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fitness Manager Membership Manager  in  Manhattan Beach, CA
    Former Employee - Fitness Manager Membership Manager in Manhattan Beach, CA

    Pros

    Wake up everyday never dreading going into work. A ton of career growth if you are dedicated.

    Cons

    Being a manager in the company is a what have you done for me lately type of position. They don't give Personal Trainers and Fitness Managers enough tools to succeed.

    Advice to ManagementAdvice

    Spend time with you staff. Admin work is not the bulk of your job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    The job was fun, but the staff was illiterate and unable to function.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer  in  Tempe, AZ
    Former Employee - Personal Trainer in Tempe, AZ

    Pros

    Work your own hours weekly.

    Cons

    Must meet quota per/month, the professional staff was useless.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Lots if work, very little pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Trainer  in  Gold River, CA
    Current Employee - Personal Trainer in Gold River, CA

    Pros

    Working as a personal trainer is very rewarding and 24 Hour Fitness has a large pool of people to approach and sell training to.

    Cons

    Very stressful working environment.

    Advice to ManagementAdvice

    Compliment people more and don't just talk to them when something needs to be corrected. Be a little more humane.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Was challenging and semi-fun until the cuts began

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager
    Current Employee - Service Manager

    Pros

    -Free all club membership
    -Steeply discounted Personal Training
    -Option for 401k participation and cell phone carrier discounts
    -Usually working with fitness minded people

    Cons

    -Constantly changing policies and very poor communication regarding those policy changes
    -The only way you get a pat on the back is when you provide revenue above budget. Being in the service department, even when we did hit goal, we never were celebrated like the Fitness Managers or Membership Managers were. Service is the most important piece (apparently, so they say) yet gets the least recognition.
    -Depending on your Club Manager, your experience can be fun and rewarding or terrible and full of unnecessary stress.
    -Most CM's and DM's do not know what they are doing and rely solely on the department heads to get it done right----yet they often believe that they have all of the answers and are not afraid to let you know it.
    -Raises are not given for performance on a discretionary basis. Only a one time per year increase based on not getting write ups and being around all year.
    -Since the new CEO took over, its been budget cuts to death. Making it very difficult to run your department under budget.
    -Unless your club is new or has a stellar foundation, say goodbye to bonuses.
    -Older clubs get left to die while all attention is focused on the next shiny new Super Sport club.
    -Upper management is out of touch and request outrageous expectations of one person running an entire department.
    -Team gets paid very little to do A LOT, and are expected to perform not just service, but membership sales as well
    -Very political. Promotions often based on who you know vs skill, or "who is the only good person you have to pick from."

    Advice to ManagementAdvice

    Start caring. Bring back incentives to the front desk like when we had commission for new card set-ups, retail sales commission, something please so that the turnover isn't so high. Make the fitness comp plan easy to understand as well so trainer headcount stays high. START CARING about something more than cutting cutting cutting and how much profit you can make. Treat your field level staff like they know how to do their jobs. Pay better wages to front line team members. Make the bonus structure a bit more attainable

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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