2Checkout.com Reviews

Updated August 19, 2014
Updated August 19, 2014
16 Reviews

2.5
16 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Tom Dailey
10 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Challenging and fast paced, but extremely rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 2Checkout.com full-time

    Pros

    -Young management team with new direction
    -Open, naturally lit environment
    -Fun company events like free lunch, ice cream, picnics
    -Close group of enthusiastic coworkers, feels like family

    Cons

    -Business process needs refinement
    -Training programs could be enhanced

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    exciting company in a hot industry, all new management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product and Engineering  in  Columbus, OH
    Current Employee - Product and Engineering in Columbus, OH

    I have been working at 2Checkout.com full-time for less than a year

    Pros

    Online payments is super hot and 2checkout is in the most appealing niche of that market (ecommerce outside the US). We are poised for fast growth which will create lots of growth opportunities for those of us who work at the company.

     The company has had a lot of growing pains in the past as it transitioned from being a lifestyle company owned by the founder to being a professional company owned by institutional investors.

    In the last 3 months (beginning in March 2014) they have changed out most of the senior management including new CEO, CPO (running product and engineering) and CMO all of whom have good reputations from their last gigs (capitalone, zest finance, braintree and groupon / feefighters). Also, all of the mid-level people (directors) joined within the last two years and are young, passionate and open-minded.

    Cons

    It's basically an overgrown startup, so you have to be interested in embracing chaos or you won't like it here. It's not an easy place to work - expectations are high and there are lots of broken things that were built years ago and need to be fixed, quickly - so you have to be up for a challenge.

    Recommends
    Approves of CEO
  3.  

    "Let them eat cake"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer II  in  Columbus, OH
    Former Employee - Programmer II in Columbus, OH

    I worked at 2Checkout.com full-time for more than 5 years

    Pros

    It is hard to find the silver lining in this place. Other than the occasional free food, there isn't much to this company anymore. It used to be a great place to work; the founder would treat you like family and so did most of the employees including management. Unfortunately, those managers (who had true people skills) are not there anymore.

    Cons

    Current management's motto seems to "out with the old, in with the new". Most of the long-time employees were laid off one by one, after the board brought in investors and the original founder stepped down. Everything turned into a number-driven project. The company received a city grant a couple of years ago on the condition to add about 40 to 50 new jobs. Because the company is losing money and has become stagnant, they started to get rid of employees to make room for "new" hires. In the past year alone, about half of the workforce has been replaced but overall, the company hasn't been able to actually "add" people to its numbers. Morale is low and those getting paid by the hour make well-below market rates. Upper managers continue to promote themselves (from director to senior director to VP to SVP) every 3 or 4 months without regard for those actually doing the work (in spite the fact that the employee handbook clearly states that ALL employees should have a position for at least 6 months to a year before getting a promotion). Total disregard for their own rules. If you don't get it, don't ask for a $0.50/hr raise during your annual performance review or you will get retaliation of all sorts (worse, if you voice your discontent you may get fired). Like another reviewer pointed, you definitely have to lack morals to work here.

    Advice to ManagementAdvice

    It is a shame what you have turned this gem of a company into. If you are going to call yourselves leaders, please first learn how to lead people and listen to them. Your employees are the blood of your projects. Don't invalidate their ideas and please! give them room for growth. Give them a career path, ask them what they want out of their jobs (the answer isn't always FREE ice cream and pizza!). Yes, everyone has to eat; wait, did you also forget that? Seems that way (adjust for inflation often and stop giving yourselves fat bonuses for reaching goals...after all, you can only skew the data so much). Why do you think you are the only ones with ambition? Do not think you are better than those below you; we are only humans and yours also stinks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Bottomless pit of greed at the top. Too many jobs in Columbus to settle for working for 2Checkout.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 2Checkout.com

    Pros

    A lot of problems and poorly designed systems to unravel, if you like that type of thing.

    Cons

    Benefits and salaries are poor. No company match on 401k with limited investment options. Worst corporate culture I've ever seen. C level management is lazy, coming in at 10 am daily. COO leaves work to get his hair colored for hours on company time. Heavy workloads with marginal rewards for the employees doing the work.

    The company is run by management who only wants to line their own pockets quickly in a future company sale (google Braintree) and move on. They have no interest in providing you a nice place to work or attractive benefits.

    The company is owned by two private equity firms, one of which has articles on Forbes.com stating it failed to secure a third round of funding, is winding down and is managing out its /portfolio of companies, of which 2Checkout is included. So the old CEO who spent very few hours at the office was fired in favor of new Ivy League management. The company is in the very competitive payments space but has been unable to move forward due to lack of vision and/or strategy on how to do so. New management will likely have a better strategy, but given that they are flying in from Chicago each week, they are not in this for the long term.

    Google "2Checkout complaints" to get insight into how the customer views the company. Go to the Franklin County municipal court website and search on 2Checkout to see how vendors and landlords view the company - it's public record. Read the other reviews here for additional insight into employee opinions. And then move on to a company more respectable than 2Checkout.

    Advice to ManagementAdvice

    You're beyond business advice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    You must have no ethics, or morals to work at 2CO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care  in  Grandview Heights, OH
    Former Employee - Customer Care in Grandview Heights, OH

    I worked at 2Checkout.com full-time for less than a year

    Pros

    Nice building facility. Free fruit every 2 weeks. Professional lobby and web site. There is effective leadership in technical, and product teams.

    Cons

    I have never experienced such a working enviroment. The workers in the "pit" are the true pioneers of the company. They are severally overworked, and underpaid. There are no leaders that appear to have any ethics, or moral codes. Rapid terminations occur often, and to valuable employees! The customer base is highly questionable, similar to all the current managers.

    Advice to ManagementAdvice

    Clean house with a brand new management team. It was not the past CEO, its the set of so called Directors in place currently. Promote the team on the floor actually working and caring about moving the company toward.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    I'm positive on 2Checkout.com as a company and an employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer  in  Columbus, OH
    Former Employee - Software Developer in Columbus, OH

    I worked at 2Checkout.com full-time for more than a year

    Pros

    The company is large enough to be a solid employer, but small enough to keep things really interesting and to provide opportunity to do a lot of different things career-wise. Management has made many positive changes over the last few years, such as to the office space, to improve the work environment.

    Cons

    The largest con is the crowded space in which 2Checkout resides. Online payments are not exactly wide-open with companies such as Paypay around, but in my time there 2CO appeared to be making wise forward looking decisions to find the right niche.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Columbus, OH
    Former Employee - Customer Service in Columbus, OH

    I worked at 2Checkout.com full-time for more than 5 years

    Pros

    It USE to be a wonderful company to work for. Everyone was like family and there was so many opportunities.

    Cons

    Ever since they created a "board of advisers" and brought in Senior Management (who hired nothing but friends and family, the company has went down hill ever since.

    Advice to ManagementAdvice

    Close shop. You took a good company and ran it into the ground.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Used to be a great company with a lot of potential....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Satisfaction Agent  in  Grandview Heights, OH
    Former Employee - Customer Satisfaction Agent in Grandview Heights, OH

    I worked at 2Checkout.com full-time for more than 5 years

    Pros

    If you're in hired into management, it's a great place to work. New members of the management team receive unlimited and non tracked Paid Time Off, you don't need to be good at, or even have a basic understanding of, your job or department, and you also get equity in the company. Heck, one director was able to come in as a new hire and not complete one full week of work in 6 months! If you're looking for a place to collect a nice salary and benefits and not be held responsible for anything, this is the place for you. You'll need to be an expert at throwing others under the bus, but present management can give you pointers on best practices to sacrifice others and save your job, even when you're wrong! This is the only place I've ever worked where managers can get promoted without actually doing anything, just tell your boss you've been doing a great job, throw as many people under the bus as possible and voila, promotion! Just remember this: When you're in management, it's always someone else's fault, even if you told them what to do.

    Cons

    Highly questionable hiring/firing and business practices, no communication between departments/department heads, no chance for advancement (even when over qualified) and just a generally bad place to work if you aren't in management. Many times, jobs are posted at one pay rate and title internally and externally, then a friend of a manager or director is hired off the street for the new job, but at a higher pay grade and title than what was posted internally/externally. If you aren't hired into a Director or higher position, not much chance to advance. About once a quarter, management promotions are announced, this is generally followed by a week of lower level workers then being let go to cover the raises of those promoted. In the past year, between 40 and 60 non management employees have been let go or had contracts not renewed. Many of these separations are done when new departments and management positions are created. Another poster had said that upper management was 'morally bankrupt', that's actually an insult to people who truly are 'morally bankrupt' as it implies senior management had morals at one time. VERY questionable customer base.

    Advice to ManagementAdvice

    Take a good look in the mirror and remember that the bad decisions you make adversely affect your employees lives and the well being of the company. Stop the practice of hiring friends into management positions they aren't qualified for and then supporting them in their failure. There are a lot of great employees on the floor at 2Checkout who deserve those opportunities and would do very well given the chance. Use the leadership training you received to actually LEAD your company, not just to add another plaque to your wall of accomplishments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Land of missed opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Development, Web Developer  in  Grandview Heights, OH
    Former Employee - Product Development, Web Developer in Grandview Heights, OH

    I worked at 2Checkout.com full-time for more than a year

    Pros

    Young company with growth potential.
    Friendly and helpful group of developers
    I worked with some great minds and forward thinkers
    Opportunity to work 60 plus hour weeks.

    Cons

    The pro's are what used to be... Since my two years there, after about 6 months I already seen three management changes. They tried to introduce agile concepts which for the most part was embraced with an open mind. Eventually there were more "Chiefs" than Indians and developers were leaving every two weeks. The team shrunk from a size of 21 to 5 within 3 months of moving to Grandview Heights. Nothing was rolling out because there was a 42 step process to making the simplest changes. The new management was clueless and counter agile. Developers were told they were working weekends on Friday because there was so much to do in our over estimated, poorly planned sprints.

    We were promised Macbooks, instead we got 17 inch Mobile Workstations. Our development environments were unstable and the tools we were comfortable using were "Not authorized"

    Advice to ManagementAdvice

    Take a look in the mirror, there are too many managers. Your development team is the driving force of this company, I would start by bringing in more competent management and actually listening to your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    2CO has potential...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 2Checkout.com full-time for more than 5 years

    Pros

    For the most part, everyone is friendly, are hard workers and very focused.

    Cons

    The company is management heavy which delays the decision making process. Different depts play by different rules ie; attendance polices, scheduling, workload etc.

    The company appears to have no definite moral standard when it comes to choosing the customer base products or services, $$ make the decisions.

    Some depts are extremely over worked. Burnout is be a major concern.

    Advice to ManagementAdvice

    With more and more companies moving towards a personal experience, becoming or acting cooperate (cold and detached) should not be the goal of this small company. Input from employees who actually serve the clients on a daily basis is paramount to achieving continued growth and success.

    Doesn't Recommend
    Disapproves of CEO

Worked for 2Checkout.com? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.