2Wire Reviews

Updated August 6, 2014
Updated August 6, 2014
44 Reviews
2.4
44 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
2Wire President, CEO, and Director Pat Romano
Pat Romano
25 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    A good place to get some basic IT experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T DSL Tech Support  in  Tempe, AZ
    Former Employee - AT&T DSL Tech Support in Tempe, AZ

    I worked at 2Wire part-time for more than a year

    Pros

    Stack ranked their employees so you could see how well you stacked up metric wise.

    Cons

    No remorse for employee well being, taking call after call after call for 8 hours is not a fun job.

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    sqa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 2Wire

    Pros

    great benefits and good people working there

    Cons

    long hours and no fun at all

  3.  

    Many good people there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR  in  Tempe, AZ
    Former Employee - TSR in Tempe, AZ

    I worked at 2Wire full-time for more than 3 years

    Pros

    There a lot of good people working there and a good amount of knowledge, information and help with both job-related and other, more general technical topics of interest.

    Cons

    There a lot of dissatisfied customers stemming from too-high and a false expectation they should receive complete computer support when simply paying for a connection to the Internet.

    Advice to ManagementAdvice

    Do not be so concerned with rating agents on criteria that is beyond their immediate control - All you do is make them learn how to play games with the numbers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Tier 1 Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Tech Support  in  San Antonio, TX
    Former Employee - Tier I Tech Support in San Antonio, TX

    I worked at 2Wire full-time for more than a year

    Pros

    I feel it is a great entry level position.

    Cons

    Bad hours if you have kids

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Meh. Good stepping-stone to bigger and better things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  San Antonio, TX
    Current Employee - Technical Support in San Antonio, TX

    I have been working at 2Wire full-time for more than 3 years

    Pros

    Good starter call center job for people who are new to the IT field or computer work in general

    Cons

    The obvious pressures of Client - Contractor relationship. Metrics are stressed, call times monitored, constant turnover, calls backed up. The usual issues for a call center,

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good starter call center job though it can be high stress at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Tier I  in  Tempe, AZ
    Current Employee - Technical Support Tier I in Tempe, AZ

    I have been working at 2Wire full-time for more than 5 years

    Pros

    *Management tries hard to help each employee be successful
    *If you are passionate about quality, meticulous, and skilled, you may enjoy working here
    *If you like customer service, this is definately your main job function
    *Once you become a permanent employee, you will have access to a great benefits package

    Cons

    *Management often implements policies without each supervisor being on the same page so this makes it challenging for an employee to know if they are in adherence to the policy in the email or the policy as it should be enforced
    *It is typically much more challenging to become a permanent employee than it was a few years ago

    Advice to ManagementAdvice

    Get on the same page. Help each of your employees feel valued. Just because someone has taken many more calls than another doesn't mean we don't all need a pat on the back. If you take a kudos call from a customer for a tenured employee show as much consideration for them if desired as you would for a newbie that does a great job and tell their fellow employees they did a good job

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good starting point for IT work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Tech Support  in  San Antonio, TX
    Former Employee - Level I Tech Support in San Antonio, TX

    I worked at 2Wire full-time for more than a year

    Pros

    Plenty of overtime available, and they give you a chance to get started working in the IT field.

    Cons

    low pay and constant scrutiny of everything you do.

    Advice to ManagementAdvice

    Stop driving your employees with fear their jobs will be given to the Philippines.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    2Wire Contracted Incoming DSL Phone Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Technician, OCP Project  in  Tempe, AZ
    Former Employee - Level I Technician, OCP Project in Tempe, AZ

    I worked at 2Wire as a contractor for less than a year

    Pros

    New hires underwent 2 weeks of very comprehensive training prior to being placed on the floor to start taking calls.

    Cons

    They timed your bathroom breaks with a stopwatch. It was a very high stress environment, with at least one team leader being fired for sending verbally abusive emails ti his team.

    Advice to ManagementAdvice

    Spend a little more time balancing out the call center load.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    2WIRE is as traditional of a tech support call center as one can work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Customer Service Representative  in  Tempe, AZ
    Former Employee - Tier I Customer Service Representative in Tempe, AZ

    I worked at 2Wire full-time for more than a year

    Pros

    Decent benefits package, somewhat flexible hours, potential dating hookup, no one messes with you if you meet your numbers.

    Cons

    Metrics, potential dating disasters, everyone messes with you if you don't meet your numbers.

    Advice to ManagementAdvice

    Yes, the numbers are important, but taking care of the customer tends to score higher, especially in my experience. I'd worry less about the average call duration and more about satisfied customer survey ratings. The company's reputation is on the line.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    2Wire after new management (Pace)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA

    I have been working at 2Wire

    Pros

    Decent compensation, good engineering team

    Cons

    Newer management (Pace) is headed towards the direction of making cheaper gateways and compromise anything to achieve this. No new technology development, just sustaining work and making CHEAP products. Senior management doesn't have technology background and all it care is profit margins. This direction is not going to help them on long run and soon they would be easily taken over by companies which outsource largely to Asian countries like China/Taiwan to make cheap products

    Advice to ManagementAdvice

    Hire a CTO who understands the next living room and can provide a vision.

    Company is in a very good space to differentiate itself. Rather than being a technology follower plan to drive the next technology. Leverage the presence you have now. Set top box is not the only product you can put out, this can be easily replaced with cheaper units.

    Doesn't Recommend
    No opinion of CEO

Worked for 2Wire? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.