2Wire Reviews

Updated January 17, 2015
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2.4
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2Wire President, CEO, and Director Pat Romano
Pat Romano
26 Ratings

45 Employee Reviews

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  1. sqa

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 2Wire

    Pros

    great benefits and good people working there

    Cons

    long hours and no fun at all


  2. Unsatisfying

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at 2Wire full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Paid holidays and 1.5x overtime on holidays worked.
    - Can be a fun atmosphere if you know the right people.
    - Tempe call center is near decent locations for lunch options.
    - Quarterly BBQ lunches and occasional one-off days with free food to reward agents when the call center exceeds expectations.
    - Decent health benefits, fairly inexpensive.

    Cons

    - 24/7 call center environment leads to work schedules that can impact home/work life balance (good luck getting weekends off). Schedules change based on business needs — tough to predict how many months you'll get to keep your schedule.
    - Rampant favoritism on both agent and supervisor levels. Supervisors have clear favorites on an agent-level and they are often the people that get promoted to supervisor when the position is posted. Management is lax over most supervisor’s performance and commitment to daily/weekly tasks. Not uncommon to witness supervisors disappear for well over an hour to take lunch breaks, consistently show up late and/or not work the 9 hours they are scheduled to work.
    - Constantly a lapse in communication regarding process changes and information critical to job function.
    - Not unusual to overhear leadership air grievances over them being overworked or feeling a lack of appreciation.

    Advice to Management

    Create a legitimate path for career growth opportunities rather than blow hot air about it being in the process of development.


  3. It was good for a while

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Customer Service in San Antonio, TX
    Former Employee - Tier I Customer Service in San Antonio, TX

    I worked at 2Wire full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    We had a fun environment with lots of friends, chats, and lots of coffee.

    Cons

    Computers were never cleaned at all and the dust build up caused one of them to start smoking one time which was hilarious, The systems were crap and every time we built up a call queue we would all watch the board till the phones crashed, the backup generator was a joke when we lost power, and finally but probably the worst is that when pace bought them they went from being a technical support to being a guy that asks the customer questions on his screen and clicks a response to either send a tech or have the customer fix the service by unplugging it.

    Advice to Management

    No Advise. This place is dying.


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  5. Not very good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 2Wire full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to learn how to deal with customers of all different types over the phone.

    Cons

    Very litttle room for growth.


  6. A good place to get some basic IT experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T DSL Tech Support in Tempe, AZ
    Former Employee - AT&T DSL Tech Support in Tempe, AZ

    I worked at 2Wire part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Stack ranked their employees so you could see how well you stacked up metric wise.

    Cons

    No remorse for employee well being, taking call after call after call for 8 hours is not a fun job.

    Advice to Management

    N/A


  7. Tier 1 Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Tech Support in San Antonio, TX
    Former Employee - Tier I Tech Support in San Antonio, TX

    I worked at 2Wire full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I feel it is a great entry level position.

    Cons

    Bad hours if you have kids


  8. Meh. Good stepping-stone to bigger and better things

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in San Antonio, TX
    Current Employee - Technical Support in San Antonio, TX

    I have been working at 2Wire full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good starter call center job for people who are new to the IT field or computer work in general

    Cons

    The obvious pressures of Client - Contractor relationship. Metrics are stressed, call times monitored, constant turnover, calls backed up. The usual issues for a call center,


  9. Good starter call center job though it can be high stress at times

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Tier I in Tempe, AZ
    Current Employee - Technical Support Tier I in Tempe, AZ

    I have been working at 2Wire full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    *Management tries hard to help each employee be successful
    *If you are passionate about quality, meticulous, and skilled, you may enjoy working here
    *If you like customer service, this is definately your main job function
    *Once you become a permanent employee, you will have access to a great benefits package

    Cons

    *Management often implements policies without each supervisor being on the same page so this makes it challenging for an employee to know if they are in adherence to the policy in the email or the policy as it should be enforced
    *It is typically much more challenging to become a permanent employee than it was a few years ago

    Advice to Management

    Get on the same page. Help each of your employees feel valued. Just because someone has taken many more calls than another doesn't mean we don't all need a pat on the back. If you take a kudos call from a customer for a tenured employee show as much consideration for them if desired as you would for a newbie that does a great job and tell their fellow employees they did a good job


  10. Good starting point for IT work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level I Tech Support in San Antonio, TX
    Former Employee - Level I Tech Support in San Antonio, TX

    I worked at 2Wire full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Plenty of overtime available, and they give you a chance to get started working in the IT field.

    Cons

    low pay and constant scrutiny of everything you do.

    Advice to Management

    Stop driving your employees with fear their jobs will be given to the Philippines.


  11. 2WIRE is as traditional of a tech support call center as one can work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Customer Service Representative in Tempe, AZ
    Former Employee - Tier I Customer Service Representative in Tempe, AZ

    I worked at 2Wire full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent benefits package, somewhat flexible hours, potential dating hookup, no one messes with you if you meet your numbers.

    Cons

    Metrics, potential dating disasters, everyone messes with you if you don't meet your numbers.

    Advice to Management

    Yes, the numbers are important, but taking care of the customer tends to score higher, especially in my experience. I'd worry less about the average call duration and more about satisfied customer survey ratings. The company's reputation is on the line.



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