2Wire

  www.2wire.com
  www.2wire.com

2Wire Reviews

Updated October 25, 2014
Updated October 25, 2014
48 Reviews
2.3
48 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
2Wire President, CEO, and Director Pat Romano
Pat Romano
26 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    A good place to get some basic IT experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T DSL Tech Support in Tempe, AZ
    Former Employee - AT&T DSL Tech Support in Tempe, AZ

    I worked at 2Wire part-time (more than an year)

    Pros

    Stack ranked their employees so you could see how well you stacked up metric wise.

    Cons

    No remorse for employee well being, taking call after call after call for 8 hours is not a fun job.

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Unsatisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at 2Wire full-time (more than 5 years)

    Pros

    - Paid holidays and 1.5x overtime on holidays worked.
    - Can be a fun atmosphere if you know the right people.
    - Tempe call center is near decent locations for lunch options.
    - Quarterly BBQ lunches and occasional one-off days with free food to reward agents when the call center exceeds expectations.
    - Decent health benefits, fairly inexpensive.

    Cons

    - 24/7 call center environment leads to work schedules that can impact home/work life balance (good luck getting weekends off). Schedules change based on business needs — tough to predict how many months you'll get to keep your schedule.
    - Rampant favoritism on both agent and supervisor levels. Supervisors have clear favorites on an agent-level and they are often the people that get promoted to supervisor when the position is posted. Management is lax over most supervisor’s performance and commitment to daily/weekly tasks. Not uncommon to witness supervisors disappear for well over an hour to take lunch breaks, consistently show up late and/or not work the 9 hours they are scheduled to work.
    - Constantly a lapse in communication regarding process changes and information critical to job function.
    - Not unusual to overhear leadership air grievances over them being overworked or feeling a lack of appreciation.

    Advice to ManagementAdvice

    Create a legitimate path for career growth opportunities rather than blow hot air about it being in the process of development.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It was good for a while

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Customer Service in San Antonio, TX
    Former Employee - Tier I Customer Service in San Antonio, TX

    I worked at 2Wire full-time (less than an year)

    Pros

    We had a fun environment with lots of friends, chats, and lots of coffee.

    Cons

    Computers were never cleaned at all and the dust build up caused one of them to start smoking one time which was hilarious, The systems were crap and every time we built up a call queue we would all watch the board till the phones crashed, the backup generator was a joke when we lost power, and finally but probably the worst is that when pace bought them they went from being a technical support to being a guy that asks the customer questions on his screen and clicks a response to either send a tech or have the customer fix the service by unplugging it.

    Advice to ManagementAdvice

    No Advise. This place is dying.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Not very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 2Wire full-time (more than an year)

    Pros

    You get to learn how to deal with customers of all different types over the phone.

    Cons

    Very litttle room for growth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    sqa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 2Wire

    Pros

    great benefits and good people working there

    Cons

    long hours and no fun at all

  7.  

    Many good people there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR in Tempe, AZ
    Former Employee - TSR in Tempe, AZ

    I worked at 2Wire full-time (more than 3 years)

    Pros

    There a lot of good people working there and a good amount of knowledge, information and help with both job-related and other, more general technical topics of interest.

    Cons

    There a lot of dissatisfied customers stemming from too-high and a false expectation they should receive complete computer support when simply paying for a connection to the Internet.

    Advice to ManagementAdvice

    Do not be so concerned with rating agents on criteria that is beyond their immediate control - All you do is make them learn how to play games with the numbers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Tier 1 Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Tech Support in San Antonio, TX
    Former Employee - Tier I Tech Support in San Antonio, TX

    I worked at 2Wire full-time (more than an year)

    Pros

    I feel it is a great entry level position.

    Cons

    Bad hours if you have kids

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Meh. Good stepping-stone to bigger and better things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in San Antonio, TX
    Current Employee - Technical Support in San Antonio, TX

    I have been working at 2Wire full-time (more than 3 years)

    Pros

    Good starter call center job for people who are new to the IT field or computer work in general

    Cons

    The obvious pressures of Client - Contractor relationship. Metrics are stressed, call times monitored, constant turnover, calls backed up. The usual issues for a call center,

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good starter call center job though it can be high stress at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Tier I in Tempe, AZ
    Current Employee - Technical Support Tier I in Tempe, AZ

    I have been working at 2Wire full-time (more than 5 years)

    Pros

    *Management tries hard to help each employee be successful
    *If you are passionate about quality, meticulous, and skilled, you may enjoy working here
    *If you like customer service, this is definately your main job function
    *Once you become a permanent employee, you will have access to a great benefits package

    Cons

    *Management often implements policies without each supervisor being on the same page so this makes it challenging for an employee to know if they are in adherence to the policy in the email or the policy as it should be enforced
    *It is typically much more challenging to become a permanent employee than it was a few years ago

    Advice to ManagementAdvice

    Get on the same page. Help each of your employees feel valued. Just because someone has taken many more calls than another doesn't mean we don't all need a pat on the back. If you take a kudos call from a customer for a tenured employee show as much consideration for them if desired as you would for a newbie that does a great job and tell their fellow employees they did a good job

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good starting point for IT work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Tech Support in San Antonio, TX
    Former Employee - Level I Tech Support in San Antonio, TX

    I worked at 2Wire full-time (more than an year)

    Pros

    Plenty of overtime available, and they give you a chance to get started working in the IT field.

    Cons

    low pay and constant scrutiny of everything you do.

    Advice to ManagementAdvice

    Stop driving your employees with fear their jobs will be given to the Philippines.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at 2Wire? Share Your Experiences

2Wire

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.