2Wire Reviews

Pros

Good hours, decent pay, can be fast paced or really slow so it is good for workaholics and lazy people

Cons

Can get overly busy, metrics are constantly changing

Pros

Great people
Great teams to work with
PTO was great before changes
Great technology perks.

Cons

No growth paths
Non competitive salary
Company struggling with lots of re-orgs.
Recently bought out.

Pros

A real company with real customers and real products. More or less sane decision making and expectations. Cool to see products in wide distribution and your friends and families house. Fun casual work atmosphere where intelligence, hard work and commitment are recognized and appreciated.

Cons

location is post industrial urban sprawl strip mall. lunch options are unhealthy and meager. you're selling to phone companies and have to put up with all that implies: c students making decisions, disinterested un-knowledgeable middle managers making product decisions because each one of the companies customers are so important you have to keep them happy.

Advice to Senior Management

Diversify customer base. I know they know this, but they need to make it happen. Get a better lunch room with better food options. My high school cafeteria had better food.

Pros

- Friendly Co-workers. They help get you through the bad days.
- Training was good. The trainers I had were knowledgeable and fun to work with.
- When your numbers are good the place has a relaxing atmosphere.
- If you plan ahead enough it is easy to get the days you want off.

Cons

- Very 'clique' supervisors. If you aren't in their inner circle don't ever expect to move up unless your numbers are so stellar that they can't ignore you. If you do get in that circle, congratulations! You will be on your way up in no time.
- If there is an error on your stats, tough. I tried fighting errors in my numbers with documented call by call evidence. Didn't help one iota. Supervisors will not go up to bat for you.
- Your stats are your identity. Particularly your bad stats. Have a bad week? Your great past performance means nothing. If your numbers are bad some supervisors will throw you under the bus to get you off their team so their bonus doesn't suffer. (again, if you aren't in the "in" group)
- Lowering the pay. From when I started to when I left the starting pay for the new guys had dropped by $2 and all raises across the board were frozen for the year.
- If you get stuck on a call, don't expect to get help.

Advice to Senior Management

Take a good hard look at your floor supervisors and the people they surround themselves with. You may see something you don't like.

Pros

-If you are brand new to Technical support/Help desk, this place is great on a resume
-Training was extensive and thorough when done by the actual trainer

Cons

-Halfway through training my trainer called out
-Supervisor's will degrade you for not knowing everything in your 2nd week
-it looks like a world of warcraft convention as soon as you walk onto the floor

Halfway through my training class and one of the personnel that i liked at this job called out the 2nd week... after that his boss showed up to teach the class, and had no idea what he was doing... worst training experience i have ever had. Then once you do get onto the floor the supervisors that they do assign to you, have this ego to them, and if you dont know everything that they know, then you are automatically an idiot... the management there is a joke... they take themselves a little to seriously for such little pay that they are receiving... Listen, if you are dying to get into the technical field and can put up with some nonsensical managers, and unrealistic stats that you have to make, then this is the place for you... all you need to get hired at this job is a simple TCP/IP test and you basically have the job, this place literally will hire anyone, i've seen this company hire many people, that most companies with integrity would of turned away once they stepped through the door (tattooed, pierced, completely non professional) ... and the job entails nothing of any technical knowledge... you could get a trained monkey to do this job... needless to say, if you have experience in this field... stay away from there call center, as for the other jobs that volt and 2wire have to offer im not sure... but i would venture to say that this company really has no idea what it is doing, and AT&T boss's them around a little to much and they let them.

Advice to Senior Management

Treat your employees with a little bit more respect, and dont let the other managers talk down on the new drones, ease up on your call stats, it is unrealistic that your average call time is going to 12 minutes every call, and also, Firing people for having so many first call returns, when it wasnt even something they could control... its no wonder this place has a 60% turnover rate... get your company together or shut it down SERIOUSLY! This probably will not happen as this company has been taken over by new management.

Pros

interesting entry level job into the field of computer tech support.

looks great on a resume.

Cons

uncomfortable chairs

constant brow beating to meet call times

no access to internet to browse web to look up answers.

no explanation on how to read the backend support tech guides provided by and for ATT employees. If you can use it and understand it then thats great but if you can't then screw you.

Advice to Senior Management

not really anything you can do. Its a sweat factory for basic customer service disguised as tech support.

Pros

Good training. The training was very in-depth

Cons

That's where is ends. There is a severe disconnect after training. The people "helping" you after training just cut you down.

Advice to Senior Management

Hire people that are positive. It's not fun to work for a company in which those that are training you during nesting just cut you down and swear all the time.

Pros

Lots of independence in daily work.

Cons

No upward training or guidance for growth

Advice to Senior Management

Need to plan better for employee growth.
Need to take an interest in employee satisfaction not just use them to make a buck.

Pros

Great co-workers. The rank and file folks are great. Call centers are essentially slave farms of contractors with very few prospects.

Cons

Lousy and secretive management. No leadership skills on the top.

Advice to Senior Management

Treat employees as grown ups. Put up a fight for employees during the transition. Don't let Pace take the IP and close down the shop.

Pros

its a job, they have an early release system when it's slow, they have good benefits if you get hired on permanent. they have good training, and its a good entry level tech support. They allow you to surf the internet.

Cons

management promotions are given to people who are well liked "friends" and not based on competency. Customer service is not their first priority. Getting help from managers is not going to happen (there are only a couple of good ones) many of the management staff are rude and curt with the "peons" on the floor taking calls for no reason at all. The managers are not support agents and most have never actually taken calls.

Advice to Senior Management

Hire people who strive to be the best and not just the only girls that works there because she is flirtatious and attractive but knows nothing. Hire people into lead positions that display tact, are courteous to other including customer and staff, people who are knowledgeable about the job.