8x8 Reviews

Current Employee – been working at 8x8 full-time for more than a year

Pros – - Lots of opportunity to advance if you're willing to learn and work hard
- Company is doing well and creates an exciting environment to work in
- Great benefits
- Coworkers are generally helpful and most supervisors will work with you to help you improve

Cons – - Some lower support positions aren't compensated based on market value
- Some of the upper management in support don't understand the exact tasks of the workers on the ground

Advice to Senior Management – - Don't tell people they are being compensated at market value if they aren't
- Be transparent about your policies about mobility/pay increase
- Know what your underlings do

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at 8x8 full-time for less than a year

Pros – Based on my sub-Month experience on the job, there is an abundant of activity which I can get my hands on, own it, drive it, and provide value-add. The management is preparing the company for the next big growth wave. Im hoping the management will support these activities.
I love the fact there seems to be very little RED tape to get things done. And when things are decided, the project timeline from start to end is short.

Cons – Lots of small business mentality so getting "hands dirty" with the as-is processes is TIME Consuming. Since resource spend is very lean, then justifying the need for scalable process and system solutions will require some heavy lifting.

Advice to Senior Management – Support the initiatives which will support the longevity of the company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at 8x8 full-time for less than a year

Pros – Fast-paced environment that allows for rapid changes. If status quo is what you like, this is not the place for you. If you're energetic and want to make a difference the corporate culture is very supportive. Relatively new management team with lots of good industry experience in running larger companies that can bring more ideas, structure, and discipline to 8x8. All levels of management work well together with lots of cross-functional cooperation. There is almost zilch politics in this company and everyone is focused on doing the right things for our customers and employees.

Cons – Lack of some formal business processes. But, this is not uncommon for a business of this size. There is a strong push and focus to develop in this area to be able to scale the business and things are progressing at a good pace.

Advice to Senior Management – Keep up the great work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at 8x8 full-time for more than a year

Pros – Friendly environment, good compensation, ESPP plan, health benefits day one, daily snacks. Company is seemingly open to new ideas but needs more practice in implementation.

Cons – Mostly run like start-up with typical growing pains of a startup including loose structure and processes, ineffective Customer Support, small once-a-year 401K match, lack of inter-departmental communications, overly frugal in wrong areas, lack of values, lack of business and personal maturity prevail.

Advice to Senior Management – Have clear long-term vision and mission and impart to employees.
Spend more time and money on processes, R &D, and customer support.
Hire more visionary, seasoned, and mature executive management.
Care more about your customers and employees.

– I'm optimistic about the outlook for this company

Current Employee – been working at 8x8 full-time for more than 3 years

Pros – Plenty of money to be made, mature product that sells, majority of sales reps are outperforming quota, regular promotions, contests and prizes awarded and a management team that cares.

New office facility is AWESOME, so much closer to everything (light rail is 1 block away)!

#1 service provider in industry, boy does that help with sales.

Some older reviews share a different time at 8x8, that I was there to see and happy they are no more.

Very friendly benefits and employee costs are more than fair.

Cons – Harder to shine now. It has become the norm to hit quota regularly and to be among the best of the best is challenging.

Cubes are a little tight, but hey I'm making plenty of money.

Advice to Senior Management – Keep it up, there has been plenty of positive change in the last 18 months. Here's for hoping that it will continue down the same path.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at 8x8 full-time for less than a year

Pros – Opportunity to talk to great customers and teach them about 8x8's phone systems.

Cons – Good-Old-Boys network...Young men in management...there way only.

Advice to Senior Management – Hire more women and people of color. Have more women of color in upper management. Be real with all people not just "good-old-boys". Thank you

Current Employee – been working at 8x8

Pros – Warm Leads
Great People
Ping Pong
Nice Building

Cons – Low Base/hourly
micro managed
mis-aligned management/agent goals

Advice to Senior Management – align goals between executive team and agents on the floor.

No, I would not recommend this company to a friend

Former Employee – worked at 8x8

Pros – Bright people, great product, excellent benefits. Some of the people I've met at 8x8 have become long time friends. The benefits include full medical, dental, vision, 401K and 3 weeks vacation per year not including sick time. The VoIP product requires consultative selling and is a wonderful technology for small to medium sized businesses as well as residential.

Cons – The biggest gripe at the company for several years now is the inside sales team. This is run like a sweatshop and has become increasingly worse over the past year. 8x8 hires inexperienced people for dirt cheap and promise them big 6 figure commissions which is not true at all. There is huge turnover because training is poor and pressure is extensive to hit the unrealistic quotas. 8x8 has created a dog eat dog mentality within this dept and unfortunately focuses all their energy and attn on them. I did not work in this dept, but have worked with 8x8 for years and saw the creation of this dept (which was a good idea at the time) and saw its demise.

The executive team does not want to hear the complaints from this dept nor any other depts. In order for 8x8 to become the company it has potential of being, they need to replace their Executive team and Board of Directors. There needs to be new ideas, more creative management skills and not so much the "good ol' boys club" like it has been for over 20 years. They continue to make the same mistakes over and over again and not learn from them.

Advice to Senior Management – To the Board of Directors: fire your CEO, CFO and CTO. Bring in a saavy business minded CEO to take this company beyond its $1-$2 stock. Bring in a CFO who has a financial background and who isn't so temperamental. Bring in a CTO who isn't a backstabber out to better himself.

After you clean house on the Executive team, step down and bring in some fresh new Board members with creative ideas and the willingness to listen to the employees' feedback. You have done a disservice to the company and the technology by letting the bad habits go on for too long.

No, I would not recommend this company to a friend

Former Employee – worked at 8x8

Pros – No-cap comissions allow for great earning potential.

Cons – Micro, Micro, Micro. Little flexibility. Write-ups are frequent and common practice. Negative reinforcement is huge. Stress levels are extremely high amongst peers. Management focuses on pure cash incentives to win-over employees, job enrichment is not a focus.

Advice to Senior Management – The negativity on the sales floor is being caused by management, not by the sales people. Time to wake up.

No, I would not recommend this company to a friend

Current Employee – been working at 8x8

Pros – Great people, decent support, remote opportunities, leads.... Good when it works... Nice perks, company events, provides food and drinks pretty regularly. Got stress relievers like ping pong table, foos ball tables, a Wii on the sales floor. Sales floor gets all the perks...

Cons – Long hours - 10-12 hour days expected, constant changes that disrupt the entire sales floor. Support is horrible. If you play the game of 'shoe-shining" well with management, you will move on up in life. No job stability, constant turn-over, everyone is afraid of their job security. Have 1 bad month, they are breathing down your neck, have 2 bad months, you'll get a surprise box...

Advice to Senior Management – Making changes are ok, but make sure you give enough time to see if the changes work before changing something else!!!!

No, I would not recommend this company to a friend