8x8 Reviews

Updated October 23, 2014
Updated October 23, 2014
28 Reviews
3.4
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vik Verma
5 Ratings

Employee Reviews

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  1.  

    Fast-paced, Growing with Dynamic CEO who is results oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in San Jose, CA
    Current Employee - Marketing in San Jose, CA

    I have been working at 8x8 full-time (less than an year)

    Pros

    Exceptional collaboration and innovation with co-workers who are phenomenal to work with, competitive pay and benefits. Management team is very accessible. Weekly company wide lunches and on-site fitness instruction speak toward the positive cultural changes happening.

    Cons

    -Sick time is part of PTO/vacation time
    -With so much growth and innovation, it's easy to get caught up in a project and lose a little bit of work-life balance, but that's usually self inflicted

    Advice to ManagementAdvice

    Continue with the values Vik Verma has brought with him to manage the company as a whole:
    -· Meet Commitments
    · Be Passionate - but do your homework
    · Provide solutions, not just problems - own the issue
    · No Surprises - be transparent, factual and over communicate
    · Know your customers - deliver solutions and support what they love
    · Always act with integrity
    · Be bold, creative, and action oriented - be entrepreneurial
    · Results matter - we play to win
    · It's all about people

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Challenging, fast-paced work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Manager
    Current Employee - Finance Manager

    I have been working at 8x8 full-time (more than an year)

    Pros

    The industry is growing and 8x8 is seeming to carve out their niche. Overall, the job provides a challenge and a decent compensation + benefits package.

    Cons

    8x8 has been through several org changes in the past few years so it helps to be aware that your role may change along with it...more than once.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A great learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Engineer Intern in San Jose, CA
    Current Employee - QA Engineer Intern in San Jose, CA

    I have been working at 8x8 as an intern (less than an year)

    Pros

    8x8 is such an amazing company! I work in a most dynamic team with best of the best Manager. The employees are dedicated and knowledgeable. They are always ready to help their co-workers. There is perfection at every level of management.

    Cons

    I couldn't think of any thing. I will definitely suggest this to a friend. Employees at 8x8 worship their work they are highly motivated and dedicated. The company also hosts fun activities like free picnics, lunch, breakfast.

    Advice to ManagementAdvice

    Continue this legacy.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great for sales, OK for other roles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Sunnyvale, CA
    Former Employee - Administrative Assistant in Sunnyvale, CA

    I worked at 8x8 as a contractor (less than an year)

    Pros

    Lots of perks for the sales team when they made quotas or won internal competitions! Sales people won bottles of alcohol, exotic trips, catered lunches. Work-life balance was great. Personal growth was limited within the sales team.

    Cons

    Offices had spider problem. Office culture was becoming more rigid with intelligence testing for new hires and badge systems to track individuals' clock-in and out times.

    Advice to ManagementAdvice

    Embrace the silicon valley culture and trust your employees!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great small company for wall street, but not so good for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive, Inside Sales in San Jose, CA
    Former Employee - Account Executive, Inside Sales in San Jose, CA

    I worked at 8x8 full-time (more than an year)

    Pros

    The co-workers are great. The company and product are great.

    Cons

    You don't make quota until you've been there at least a year, so for a sales person, you will be underpaid for at least the first year. Also, you're expected to work 10-12 hours a day as an account executive. Account managers can do 8 hours, so if you join, choose account manager.

    Advice to ManagementAdvice

    Keep doing what you're doing. Wall street is happy. Advice to employees. Keep looking, use it while your there and move on. They will certainly use you and get over on you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    8x8

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Exwcutive in San Jose, CA
    Current Employee - Account Exwcutive in San Jose, CA

    I have been working at 8x8 full-time

    Pros

    Good to use as a stepping stone

    Cons

    The OTE keeps going down every year

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good Place to get into the Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in San Jose, CA
    Former Employee - Technical Support Representative in San Jose, CA

    I worked at 8x8 full-time (more than an year)

    Pros

    Great Culture, good place to get yourself into the industry and get your hands dirty with real world problems. Great Sales and Support teams at 8x8.

    Cons

    8x8 is good company for people working in middle management and above, they hardly do any work, Support department is grossly understaffed and paid less for the job compared to other tech companies in the Valley. Have seen employees quit in a day. While my time in support there were major known issues that were not fixed for 7+ months and still unfixed at time I left 8x8. THIS LEAVES A BIG QUESTION MARK IN MY HEAD ABOUT 8x8........... FYI: 8x8.com is just a marking platform.

    Advice to ManagementAdvice

    FIX the above, have metrics in place to Measure the performance of the Engineer, QA and Operation teams , you guys are finding new metrics every day to measure support employee performance.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Sales Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 8x8 full-time (less than an year)

    Pros

    Great people to work with.

    Cons

    Company is not marketed well.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    not what I expected but its okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 8x8 full-time

    Pros

    Friendly co-workers and fast turn around to get things done if you know the right people. Very friendly CEO (Vik) and a great Human Resource Team.
    The solution works and does what its suppose to. I'm happy that i'm at a company where I'm not fielding complaint calls the entire day
    Everyone works together for a common goal

    Cons

    Needs more processes and procedures in place for this company to run like a large company. There is a disconnect between different departments thru some of the automated process.
    Frontline employees do everything possible to make customers happy but sometimes upper management and policy gets in the way.

    Advice to ManagementAdvice

    Don't let your actions and decisions contradict our own priorities.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Overall good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at 8x8 full-time

    Pros

    The UCC technology offerings are great, it is up front in their business. Great products to deploy for any medium size company.

    Cons

    One department is still in its infancy of development although the managers have been there several years. The department is reactive and not proactive. Lack of written training or a developed documented plan of progression for juniors and seniors. Training is done by show and tell. Documentation is often outdated, I found a document that pertained to their previous location several years ago. Group is driven by a boys club environment.

    Advice to ManagementAdvice

    fix it.

    Recommends
    Positive Outlook
    Approves of CEO

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