8x8

www.8x8.com

8x8 Reviews

Updated January 27, 2015
Updated January 27, 2015
30 Reviews
3.3
30 Reviews
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Vik Verma
8 Ratings

Employee Reviews

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  1.  

    Start up with no future !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Corporate Manager in Aylesbury, England (UK)
    Former Employee - Senior Corporate Manager in Aylesbury, England (UK)

    I worked at 8x8 full-time (more than 5 years)

    Pros

    The pay was good for a small company

    Cons

    Company continually loss making since inception
    The company was very small and had very few resources for what was needed.
    The management were convinced they were the next google ! and clearly they were not.
    The service was un-reliable and had lots of missing features. The mobility features were totally unreliable for businesses.
    Not many customers or big household names
    Customers Tied in to Multi year contracts or they would have left if they could
    Sold as a cost saving service but seemed to always cost customers more !!! Never clear if any savings were ever achieved
    No long term plan or future, just sell up to some mug (8x8 inc)

    Advice to ManagementAdvice

    Desk phone systems are becoming redundant in all but the largest businesses, this is not a growth industry. Do some innovation and find some growth in another market.

    Most businesses are going mobile only now ! As smartphones exist there is really no point or future in this technology.

    If you are going to have a desk phone system go for the traditional sited - reliable alternative over rock solid ISDN lines.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    It was a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Remote, OR
    Former Employee - Sales in Remote, OR

    I worked at 8x8 full-time (more than 3 years)

    Pros

    Hopefully the board will see the changes they made are making the talent run for the door and stop the bleeding.

    Cons

    It has become a micromanaged environment with little concern for employees and that is what caused my disappointment.

    Advice to ManagementAdvice

    Stop putting people in management positions that are more concerned with themselves than the good of the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    A victim of the Good old boy network

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 8x8 full-time (more than 3 years)

    Pros

    They throw a good party, they lavish gifts on sales, and they feed us on a regular basis.

    Cons

    If you are older, not a member of the ruling clique, or not a young female, there is no opportunity for advancement. And now Customer support will be run by the bean counters. Our customers will hate us more than they do now.

    Advice to ManagementAdvice

    Make a clean sweep,

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Technical Installation Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Installation Lead in Sunnyvale, CA
    Former Employee - Technical Installation Lead in Sunnyvale, CA

    I worked at 8x8 full-time (less than a year)

    Pros

    Opportunity to talk to great customers and teach them about 8x8's phone systems.

    Cons

    Good-Old-Boys network...Young men in management...there way only.

    Advice to ManagementAdvice

    Hire more women and people of color. Have more women of color in upper management. Be real with all people not just "good-old-boys". Thank you

    Neutral Outlook
    Disapproves of CEO
  6.  

    Stay away from this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive in Sunnyvale, CA
    Former Employee - Account Executive in Sunnyvale, CA

    I worked at 8x8

    Pros

    No-cap comissions allow for great earning potential.

    Cons

    Micro, Micro, Micro. Little flexibility. Write-ups are frequent and common practice. Negative reinforcement is huge. Stress levels are extremely high amongst peers. Management focuses on pure cash incentives to win-over employees, job enrichment is not a focus.

    Advice to ManagementAdvice

    The negativity on the sales floor is being caused by management, not by the sales people. Time to wake up.

    Doesn't Recommend
  7.  

    Not Worth the Effort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier-2 Technical Support Engineer in San Jose, CA
    Current Employee - Tier-2 Technical Support Engineer in San Jose, CA

    I have been working at 8x8 full-time (more than 3 years)

    Pros

    Good Learning Environment. Don't work for Support at 8x8 that is where 60% percent of the work is, Sales is 30% percent. So apply for 10%: Engineering, QA, Mid-Management, Senior Management, C-Management.

    Cons

    VOIP is highly competitive environment, the talent at management level lacks in terms of going into new direction.

    Advice to ManagementAdvice

    Delight the Employees by getting to something new where the Margins are higher than VOIP.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great small company for wall street, but not so good for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive, Inside Sales in San Jose, CA
    Former Employee - Account Executive, Inside Sales in San Jose, CA

    I worked at 8x8 full-time (more than a year)

    Pros

    The co-workers are great. The company and product are great.

    Cons

    You don't make quota until you've been there at least a year, so for a sales person, you will be underpaid for at least the first year. Also, you're expected to work 10-12 hours a day as an account executive. Account managers can do 8 hours, so if you join, choose account manager.

    Advice to ManagementAdvice

    Keep doing what you're doing. Wall street is happy. Advice to employees. Keep looking, use it while your there and move on. They will certainly use you and get over on you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive in Sunnyvale, CA
    Current Employee - Account Executive in Sunnyvale, CA

    I have been working at 8x8

    Pros

    Warm Leads
    Great People
    Ping Pong
    Nice Building

    Cons

    Low Base/hourly
    micro managed
    mis-aligned management/agent goals

    Advice to ManagementAdvice

    align goals between executive team and agents on the floor.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Under new management, could be a great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Former Employee - Anonymous Employee in Sunnyvale, CA

    I worked at 8x8

    Pros

    Bright people, great product, excellent benefits. Some of the people I've met at 8x8 have become long time friends. The benefits include full medical, dental, vision, 401K and 3 weeks vacation per year not including sick time. The VoIP product requires consultative selling and is a wonderful technology for small to medium sized businesses as well as residential.

    Cons

    The biggest gripe at the company for several years now is the inside sales team. This is run like a sweatshop and has become increasingly worse over the past year. 8x8 hires inexperienced people for dirt cheap and promise them big 6 figure commissions which is not true at all. There is huge turnover because training is poor and pressure is extensive to hit the unrealistic quotas. 8x8 has created a dog eat dog mentality within this dept and unfortunately focuses all their energy and attn on them. I did not work in this dept, but have worked with 8x8 for years and saw the creation of this dept (which was a good idea at the time) and saw its demise.

    The executive team does not want to hear the complaints from this dept nor any other depts. In order for 8x8 to become the company it has potential of being, they need to replace their Executive team and Board of Directors. There needs to be new ideas, more creative management skills and not so much the "good ol' boys club" like it has been for over 20 years. They continue to make the same mistakes over and over again and not learn from them.

    Advice to ManagementAdvice

    To the Board of Directors: fire your CEO, CFO and CTO. Bring in a saavy business minded CEO to take this company beyond its $1-$2 stock. Bring in a CFO who has a financial background and who isn't so temperamental. Bring in a CTO who isn't a backstabber out to better himself.

    After you clean house on the Executive team, step down and bring in some fresh new Board members with creative ideas and the willingness to listen to the employees' feedback. You have done a disservice to the company and the technology by letting the bad habits go on for too long.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    Let this be your last option...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales in Sunnyvale, CA
    Current Employee - Sales in Sunnyvale, CA

    I have been working at 8x8

    Pros

    Great people, decent support, remote opportunities, leads.... Good when it works... Nice perks, company events, provides food and drinks pretty regularly. Got stress relievers like ping pong table, foos ball tables, a Wii on the sales floor. Sales floor gets all the perks...

    Cons

    Long hours - 10-12 hour days expected, constant changes that disrupt the entire sales floor. Support is horrible. If you play the game of 'shoe-shining" well with management, you will move on up in life. No job stability, constant turn-over, everyone is afraid of their job security. Have 1 bad month, they are breathing down your neck, have 2 bad months, you'll get a surprise box...

    Advice to ManagementAdvice

    Making changes are ok, but make sure you give enough time to see if the changes work before changing something else!!!!

    Doesn't Recommend
    Disapproves of CEO

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