A.C. Moore

  www.acmoore.com
  www.acmoore.com

A.C. Moore Reviews

Updated November 2, 2014
Updated November 2, 2014
121 Reviews
2.5
121 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Pepe Piperno
27 Ratings

Review Highlights

Pros
  • Employee discount, fellow Level 1 and 2 employees are genuinely kind (in 15 reviews)

  • Working with upbeat people and always willing to help (in 3 reviews)


Cons
  • low pay but I understand the stores bottom line is to provide value to the customer (in 11 reviews)

  • The hours, like most in retail management, are NOT conducive to a good work-life balance (in 6 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Pay is crap but a very positive work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate
    Current Employee - Associate

    I have been working at A.C. Moore part-time (less than an year)

    Pros

    The employees. The people I work with for the most part are kind, compassionate and like to help people. There are the very, very few employees that give the very minimum (brash and very curt to employees and customers) but for the most part; good people. If you ask they will train you in any department. Flexible schedules are a plus for people with families. The job gives you a positive vibe. Not many jobs really encourage you to talk to customers, get to know them and their needs. It is why A.C. Moore will have repeat customers for years to come. True, the new employee training is kind of "Bam, off you go, on your own" but the staff is supportive so I never felt I could not ask questions.

    Cons

    The pay. I have worked many retail positions in my life and this is by far the lowest I have ever been paid; above and below the table. If it was not for the fact that I love working here I would leave (but still shop at A.C. Moore). There is a lack of full time positions in my store (and what I suppose is full time hourly wages). Management assumes you will work what ever schedule they can pluck out of the air. Flexible, yes but don't count on anything consistent. As a rule you have to plan out your home schedule months and months in advance and ask for days off when you can because you can't really schedule your life around your work schedule. Our GM is hard working but as an employee I feel like he spends all his time at the store. I have never seen the GM have a day off.

    Advice to ManagementAdvice

    Regardless if it's the flagship store, the new store, the one in the big city or small; the pay rate has to change. I know there is that nationwide pay increase coming but some of us (current and prospective employees) would like to see some change while we can still afford the fuel to get to work. At least a cost of living increase or competitive pay rates would be a positive change. A.C. Moore should also do more to advertise. The "competitors" have commercials (yes I know, somewhere there is a commercial for A.C. Moore; god knows if any of us has seen it), radio advertisements and a bigger Youtube presence. YES, A.C. Moore is kind of an East Coast thing and I am glad because we watch out for the customers (and actually hire enough people so you can find an employee in the store). We (A.C. Moore) could do so much more to get our name out there. When Pepe put up his money for A.C. Moore he must have known he could make a good thing better and from what I have seen, since I have gone to A.C. Moore for many years; he has. From the lowly associate view more can be fixed but I still work here for a very good reason.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Love A.C. Moore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales-Stocking, Cashier, Customer Service in Richmond, VA
    Current Employee - Sales-Stocking, Cashier, Customer Service in Richmond, VA

    I have been working at A.C. Moore part-time (less than an year)

    Pros

    If you love arts and crafts, its a great place to work. Fun environment,helpful management. Time off and scheduling is flexible if you aren't in a holiday black out period. Management quick to promote good employees with good attitude and work ethic . The 20% discount helps if you love arts/crafting or have children with school projects.

    Cons

    Other employees constantly calling out and making everyone's job harder. Training leaves a little to be desired. Lack of communication between management, example: having 3 managers, each assign you an intensive task and having all of them ask you why you aren't done yet, while also running the register, assisting customers and putting away returned/damaged/misplaced items and possibly assisting the custom floral department.

    Advice to ManagementAdvice

    Our upper management is awesome. I've never worked for a company whose management is so fair, thankful and understanding and polite.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Liars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Shrewsbury, NJ
    Former Employee - Sales Associate in Shrewsbury, NJ

    I worked at A.C. Moore full-time (less than an year)

    Pros

    We got free food on holidays if we were working at the right hours.

    Cons

    Managers tell you that your position is permanent until after the holidays then tell you you're fired,checks were never on time,the amount was always wrong. Never got off when you're supposed to. Forced to do others work. Lots of gossip among the managers

    Advice to ManagementAdvice

    Get your act togethe,tell it like it is,compliment your employees when deserved.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good @ Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Boston, MA
    Current Employee - Store Manager in Boston, MA

    I have been working at A.C. Moore full-time (more than 8 years)

    Pros

    The CEO understands people & commitment. He appreciates the effort given by both managers and hourly associates..

    Cons

    Seasonal work week starts the first week in October with a mandatory 60 hour week. Not fair to family or career. If it wasn't mandatory we would probably want to do it anyway. Remember the impact of Morale on the store's performance.

    Advice to ManagementAdvice

    Don't let LP policies become so overbearing that they become the #1 priority. (Customers - Sales)

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Was a great Company to work for before they became publicly traded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager, New Store/Remodel Team Lead in Berlin, NJ
    Former Employee - Assistant Store Manager, New Store/Remodel Team Lead in Berlin, NJ

    I worked at A.C. Moore full-time (more than 5 years)

    Pros

    Fair Pay, good store level working atmosphere.

    Cons

    When it became a public company it they became top heavy with high paid executives which resulted in middle level management and stores becoming the secondary focus in running the company. It may be better since the ownership of the company is private again under Pepe Pireno, the owner of SBARS.

    Advice to ManagementAdvice

    I was ultimately a team leader on the new store and remodel team (Mgr. Sue Pride), and worked a short time as a store planning supervisor. The entire section was fired in a reduction in force to make funds available to enlarge an already overweight executive level team. An entire group of committed, loyal and energetic people were let go with no attempt to transition anyone to other opportunities in operations or store level positions.

    No opinion of CEO
  7.  

    Literally have no idea how that store is still open

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Richmond, VA
    Former Employee - Sales Associate in Richmond, VA

    I worked at A.C. Moore part-time (more than an year)

    Pros

    Employee discount, fellow Level 1 and 2 employees are genuinely kind

    Cons

    Everything else.
    Management is a total joke. Pay is horrendous for the amount of work that is expected. Hours are absolutely astounding, and NEVER follow an employee's availability. Multiple employees a week would have to correct and exchange hours due to the manager's lack of attention to our work/life balance needs, and we were often "punished" for asking for less hours by given around 8 hours for the weeks following asking management to correct a schedule or lighten up on hours. I was often asked for "make up for" not being able to work a shift I had already said I could not work, and expected to pull even more hours as if this lapse in scheduling continuity were my fault. Every single thing about this store is disorganized and seeped in nepotism. The only one lower manager who worked hard enough to keep the store afloat was overworked and never given promotions due to the sucking-up that was done by their less-qualified competitors. The GM is the worst I have ever had. In case of illness, employees are punished for calling out by passive aggressive comments, and often not permitted to leave upon getting sick on the job. In the time I worked there, I saw more than half of my fellow employees in tears due to the way the Manager spoke to them, who himself is the most unorganized, unprofessional person I have ever worked for. He acts like a child, avoiding responsibilities he would rather not deal with and yelling at his employees for not being able to keep up with an understaffed and horrifically unorganized store. He acts like he has a clear idea of what he wants to happen in his store, but neglects to convey that idea until AFTER employees have struggled to do jobs he has left for them to do with the most vague instructions. Several times a shift, employees were made to feel like a complete idiot due to the way he spoke down to them. On this note, training can hardly be considered training, after several months there were still multiple things I and my fellow employees had never been taught, particularly in equipment use, and yet were yelled at by our managers for not knowing how to do them off the bat. We were expected not to spend too much time with customers, even when asked for help, and were repeatedly scolded for doing what was in our job description. Assistant manager and General Manager both yelled and cursed at and belittled employees, often in front of customers. General Manager was often openly rude to customers themselves and would walk away from them after giving rude, curt answers, leaving employees to deal with the rightful anger of said customer. I was often mistreated by customers for mistakes that management made. After what can only be described as several months of emotional abuse at the hands of these managers, I quit in a wave of about 6 or 7 other employees -- who were never replaced, leaving the store even more understaffed than they already were. The District Manager talks private sales and boasts about his profit margin in a loud tone on the sales floor. Several customers complained to me about every manager I worked under, including DM.
    I highly do not recommend working for A.C. Moore, and I myself never want to work for this joke of a company again.

    Advice to ManagementAdvice

    Get your act together and learn how to treat your employees BEFORE they leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    It's alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Fredericksburg, VA
    Former Employee - Cashier in Fredericksburg, VA

    I worked at A.C. Moore part-time (less than an year)

    Pros

    A little over standard wage

    Cons

    Low hours bad management

    Advice to ManagementAdvice

    Hire worthy managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at A.C. Moore

    Pros

    The discount is really great and the other associates were really nice. Most of the people that worked there were really passionate about crafts and genuinely enjoyed helping the customers.

    Cons

    There is absolutely no employee training. My first day they had me stand next to another cashier to watch her use the cash register. She was very nice but since she was standing in front of the register, I couldn't see what buttons she was pressing. It wasn't her job to train the new employees so she just rang up customers and went about her job as usual. They put me on my own register and I had to figure out how to work it on my own.

    One of the managers handed me an inventory gun and told me to organize the scrapbook aisle without telling me how to use the gun. I pressed random buttons trying to figure it out but I either wasn't using it right or it just wasn't helpful. The managers were all very nice people but weren't paid enough to care about their jobs.

    Advice to ManagementAdvice

    Add a uniform employee training program.

    Doesn't Recommend
  10.  

    It was a good learning experience in retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Manalapan, NJ
    Former Employee - Retail Sales Associate in Manalapan, NJ

    I worked at A.C. Moore part-time (less than an year)

    Pros

    Many of the customers were enjoyable to work with and the personal dress code was relaxed as long as we had on our uniforms. For instance, we could have unnatural colored hair.

    Cons

    There will always be irate customers unfortunately. I also felt like sometimes we were unorganized when it came to scheduling employee hours.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Fun job, great people, bad pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floral Designer in Plainville, CT
    Current Employee - Floral Designer in Plainville, CT

    I have been working at A.C. Moore full-time (more than an year)

    Pros

    You have a friendly staff to work with, at times you will get the opportunity to do arts and crafts if it is something you are interested in but you do not need to know how to do arts and crafts to work there. As for this position you will do arts and crafts and floral arrangements a lot and will most likely be the only one that knows how to do them. It is very easy to grow within the company if you are passionate.

    Cons

    The pay is very, very low. Minimum wage is not OK for all the responsibility you will have.

    Advice to ManagementAdvice

    Management is great but they need to communicate more with each employee individually and not as a general group to enhance the customer experience.

    Recommends
    Negative Outlook
    No opinion of CEO

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