A.C. Moore Reviews

Pros

Pay - was fair for part-time
GM- I thought the GM was good at her job in regards to maintaining the store, customers, keeping things organize

Cons

FES - didn't like to answer many questions, especially for new employees, seemed almost annoyed. I felt very uncomfortable to ask any manager and GM (except for one) any questions at all.

I felt it was unfair that if a drawer is short, that it's blamed on when person, when they've admittedly said they weren't even sure who is responsible...it could've been the mgr counting the drawer, the associate working the register, or it might've been from the night before. If you don't know, you can't blame anyone.

Advice to Senior Management

Please train your mangers/FES to be understanding to new employee and all employees. I noticed some of these young FES get these positions and their heads get to big to really be able to really supervise.

Overall, I think AC Moore is not a bad place to work. It is a great craft store, that is for sure!

Pros

Employee discount.
great atmosphere if you are a crafter.
Great inspiration for crafts.
repeat customers are great.

Cons

I was not hired as a cashier, but that's all I seem to do anymore. The tasks I need to do for the job I was hired for are extremely hard to complete in a timely fashion because I get called to the register as soon as I enter the building. Then I get told to "step it up" on completing my tasks that I need to do, but I am hardly given anytime to do them.

Except for two mod's, the management is nasty and treat you like an idiot. Management is confusing as well. While not ringing up customers, I elected to do the job I got hired for. I was then informed that I have to ask a manager what to do while im not ringing up customers. After speaking with another manager, I was told that I was able to do the job I was hired for while im not ringing up customers. Except for two sweet female managers, the managers go around the store with grim faces that convey that they hate their jobs and don't want to be there.
They make fun of and belittle employees behind their backs and call them "dumba**es."
if you are having a problem with something at the register, the managers come over to fix the issue while making you look like an idiot infront of the customers.

New employees are getting hired for more than the old employees that have been there for years get paid now.

I AM NOT A CASHIER! Hire a cashier if you need more coverage!

Advice to Senior Management

Listen to the hourly employees. They are the heart of the store. I have offered several amazing ideas that would increase community awareness about the store and get more traffic in the doors only to have my ideas swept under the rug by the words "corp wont do that."

Pros

Networking with co-workers and some customers. If your a crafter, it's nice to be able to see the supplies (that you can't afford on this salary).

Cons

This is the most unorganized company I have ever dealt with. The management seemed like the best way to do things was backwards. There was zero communication between co-workers and managers. Nobody knew what was going on at any time of the day. I have never heard EVERY single person working voice such distaste towards a company within a month of working there. Managers treated sales associates and cashiers like they were doing them a favor by "letting" them work there. They also undermined everything and were condescending with every word.

Never rely on the schedule posted. They change it multiple times a week and don't inform you or ask if you can work. They also schedule you on days/ hours you said you couldn't work. Whatever your schedule is, it isn't enough. You could work 80 hours a week and still be criticized.

The strategy behind stocking shelves is pointless. There's no inventory available to floor workers and no computer inventory or organization of the stock room. You take a cart piled with random stuff, walk around with it and see if there's room on the shelf for it. The stock room is just piles and piles of stuff crammed onto shelves with no order and no workers who are willing to organize and take charge. Including management.

If you were hired for a certain position, don't rely on that. It will change and you can't do anything about it. Once someone is given an "authoritative " title such as supervisor, they will abuse it. Those hired as floor associates will be on the cash register. Those hired as cashiers will be on the floor.

This place isn't worth the headache. Not even in hard economic times.

Advice to Senior Management

Reorganize everything. Your company can't run smoothly when you think the sales associates are unintelligent pawns. Listen to people at the bottom and start from there.

Pros

Experience in retail. Customers that really appreciate you is rewarding.

Cons

Not enough employees during the day and trying to do 3jobs at one time When the floral specialist is supposed to be last to call for register backup by the handbook which is all lies what a joke! and your the only one to be called in the store.

Advice to Senior Management

Need to evaluate how many employees are on the floor during the day also because of theft and customers get angry because there is no one to help them find anything.Also the new reward system really aggravates the customers .Takes way to long with 5 to 8 people waiting in line.

Pros

The discount on supplies is what kept me there. The work is not challenging. Flexible part time hours for students and those looking for supplemental income.

Cons

The work is repetitive and not even slightly engaging. You will be asked to pester every customer with a sales pitch to get more money out of them. Employees are not payed well, especially mid-management positions. As a cashier my starting pay was 8.00/hr, after two years of working there and putting in a lot of effort to be an exceptional employee, I was rewarded with a raise of 10 cents per hour. A fellow employee (custom framing) was rewarded with 5 cent per hour raise. Management people were worked to the bone, sometimes coming in at 5 am, leaving at 9 pm, and getting up to do it again the next day. Some of my managers were new mothers working these hours, with maybe one day a week to spend with their child. I've never seen a group of people so overworked, depressed, and under-payed. I learned that one of my supervisors had been working at the company for six years and made a little over $9/hr. For a lot of the employees, A.C. Moore is a terrible job they can't leave because they aren't payed enough to rely on their savings while looking for a new job, and they aren't given enough time off to look for a new job while they're still working.

Pros

Employee discount, some flexibility, lots of interaction / face-time with broad spectrum of people

Cons

pay was low, Store manager is horrible - chases good trainees/assistant managers away, very rigid

Advice to Senior Management

Treat people like people - not mentally deficient people

Pros

Laid back environment. We can wear blue jeans everyday. My team is a fun team and we joke around a lot but still get our jobs done.

Cons

Wish we had a matching 401k. The health of the company isn't that great if you look at the stocks.

Advice to Senior Management

I really don't have any advice. I'm just posting this so I can get a premium account. Ah 20 word minimum...

Pros

-Great team members
-Dealing with sweet/returning customers who give you hints for new craft ideas, and who love to talk you ear off.

Cons

-Dealing with rude customers.
-Having to put up with sometimes lazy managers
-Not so great pay
-If you chose to move up(supervisor/manager) it's usually not worth it unless you're into doing retail you're whole life then.

Advice to Senior Management

Share more enthusiasm for sales.

Pros

If you enjoy crafts and helping customers, it's a good place to work.

Cons

The salaries don't really compensate for the work expected.

Advice to Senior Management

All positions at store level, should be better compensated, A job well done should be rewarded. If an employee, does not feel appreciated, his performance is going to be affected.

Pros

Helping customers figure out how to complete a project, meeting people from different cultures, employee discount is great.

Cons

Low pay, shortage of available hours to work, large employee turnover, lack of communication between management and associates, hiring from outside for management positions.

Advice to Senior Management

In store employees should be offered MOD positions if they are qualified before hiring people from outside, pay raises should be higher to accomodate the higher cost of living, more communication between management and associates.