A.C. Moore

  www.acmoore.com
  www.acmoore.com

A.C. Moore Reviews

Updated December 18, 2014
Updated December 18, 2014
126 Reviews
2.4
126 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Pepe Piperno
27 Ratings

Review Highlights

Pros
  • Employee discount, fellow Level 1 and 2 employees are genuinely kind (in 15 reviews)

  • Working with upbeat people and always willing to help (in 3 reviews)


Cons
  • low pay but I understand the stores bottom line is to provide value to the customer (in 11 reviews)

  • The hours, like most in retail management, are NOT conducive to a good work-life balance (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Ok place for first job or PT job for discount

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Short Pump, VA
    Current Employee - Sales Associate in Short Pump, VA

    I have been working at A.C. Moore part-time (more than an year)

    Pros

    Good coworkers and management team

    Cons

    bad District managers; extremely low pay

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Hagerstown, MD
    Current Employee - Associate in Hagerstown, MD

    I have been working at A.C. Moore part-time (more than 3 years)

    Pros

    Exactly what you would expect. Fellow Employees are usually entertaining. 20% discount on in-store purchases. Easy work (most of the time). Flexible schedule. Keeps gas in the car. Occasionally the company bought lunch for reward / thank yous. Free coffee.

    Cons

    The typical "Do more with less attitude by corporate". 80% of the general public. It's a craft store that is starting to look more like a Dollar General. Inferior products are starting to take the place of good quality products. The never ending planogram resets are counter productive to maintaining what is already set and in need of filling. Hard to keep good employees when the pay is horrible (also does not attract applicants at that rate). Minimum age to apply now is 18, which means they can't even get high school talent at low cost.

    Advice to ManagementAdvice

    Fight for better pay ... you are worth it.
    ---- ADVICE TO CEOs if you are reading this by chance: get it together, I know the company is going through major changes since the buyout, but there needs to be clearer direction for the purpose of the store layout. The amount of products is immense to say the least, there is an acceptable amount of confusion to be expected. Anymore, the store is overflowing with products that seem to have no real purpose other than to take up space because you bought it or acquired it through a deal and need to sell harder. It's overbearing to staff and customers when they see piles upon piles of RUBBISH goods that would be better suited for the Dollar Tree stores. I wanted to work for your store because it was a little classier than that, its not anymore. Have a nice day.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Retail can be difficult, but the managers and employees made it easier.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Classroom Coordinator in Fredericksburg, VA
    Former Employee - Classroom Coordinator in Fredericksburg, VA

    I worked at A.C. Moore part-time (more than 5 years)

    Pros

    Absolutely fantastic manager (Kory). One of the best managers I've ever had in my work life. Fair. He is laid back, but attentive to the needs of the business and expects you to work hard. I appreciated him working with me on my schedule. The assistant manager, Tiffany, knows her stuff. Both managers are much more patient with rude customers than I could be always. Loved seeing all of the new items. Coworkers were pleasant.

    Cons

    The Area Manager was not as receptive to employee perspectives as would be appreciated. He is a nice enough guy, it's just that he seemed out of touch at times. No one can say he is not motivated though. Still, he brought morale down when he came around. Not sure he was aware of it though.

    Advice to ManagementAdvice

    For Corporate: Rotate stock more often -- get new products out to the customers. Attending CHA is great -- make the buys and get that product out so that customers know that AC Moore is the place to go for on trend supplies. Make employees want to stay -- raise hourly rate to keep (really) good people. Also, corporate should increase payroll hours so that Associates are able to spend time with customers when necessary as well as complete required tasks.

    Recommends
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Solid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Supervisor in Syracuse, NY
    Former Employee - Front End Supervisor in Syracuse, NY

    I worked at A.C. Moore full-time (less than an year)

    Pros

    Flexibility with scheduling, worked as a team with fellow employees, and was able to get my job done efficiently.

    Cons

    Typical retail job, often have to deal with disgruntled customers, can be mentally draining at times, same thing every day.

    Advice to ManagementAdvice

    Find ways to better motivate employees, make sure the managers don't allow things to slip by.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    only for artsy or crafty people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate in Middletown, NY
    Current Employee - Stock Associate in Middletown, NY

    I have been working at A.C. Moore part-time (less than an year)

    Pros

    discount, very independent work... you get to know some of the customers personally and get to chat about art almost all day

    Cons

    the people I worked with weren't the greatest people

    Advice to ManagementAdvice

    value your hard workers

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Balance of Life and Work needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at A.C. Moore

    Pros

    The friendships that you make, and the many different customers that you have a chance to help. Ability to
    Network and help the community. Allows for creativity on the job

    Cons

    Very unprofessional , and there is no upward mobility if you are of a certain gender. You work 60-70hr work weeks, with no overtime, and the atmosphere is very unprofessional. No one is trained properly, they are just used as glorified stock personnel. This company is very disorganized and unrealistic when it comes to implementing procedures and communicating with it's managers. Managers in the store do their best with what they are given, however, above that pay grade their is very little professionalism.

    Advice to ManagementAdvice

    Training should be a priority, as well as taking the time to know your employees and their strengths and weaknesses. The need to actually listen to store level personnel would give good insight as to what is working and what isn't. The need for a positive work environment instead of negative and threatening from the top down would help with morale issues

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Policies are horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Newton, NJ
    Current Employee - Associate in Newton, NJ

    I have been working at A.C. Moore part-time (more than an year)

    Pros

    Associates and Front End Specialists are generally easy to work with. Discount is okay, could be a little higher.

    Cons

    The company does not value its employees. Evidence of this exists in the policies made by Corporate, such as the recent dress code policy, which states that employees will be disciplined or fired if they don't meet the criteria. This is very abusive not only to the associates, but to the managers - they can also get fired for negotiating if an employee has difficulty finding what they need. Associates don't get paid enough for the company to make such high demands.

    Employees should not be required to give up half of their holiday to work. On holidays such as Memorial Day and 4th of July, the store should be closed so as to give employees a chance to spend time with family.

    Advice to ManagementAdvice

    Instead of slave-driving employees, treat them with respect and reward/praise when it's due. Corporate and store-level managers should focus on building morale within the company, as opposed to implementing harsh policies that instill fear. If a new dress code is introduced, the company should provide everything the employee needs to meet the criteria; if not, then the employees' pay should be increased. Also, if something this important comes up, then employees should be notified at least three (3) weeks before the new policy takes effect.

    Doesn't Recommend
    No opinion of CEO
  9. 3 people found this helpful  

    Hard physical work, low pay, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales-Stocking, Cashier, Customer Service in Pottstown, PA
    Former Employee - Sales-Stocking, Cashier, Customer Service in Pottstown, PA

    I worked at A.C. Moore part-time (less than an year)

    Pros

    Nice co-workers and customers. Good variety of products.

    Cons

    Horrible management that don't communicate with one another.
    Schedule never posted on time.
    Low pay for very physical labor.

    Advice to ManagementAdvice

    Get on the same page. Train you employees and don't be the first to admit that the company is not great about being organized.

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Corporate Culture Fosters Hopelessness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales-Stocking, Cashier, Customer Service in Nashua, NH
    Current Employee - Sales-Stocking, Cashier, Customer Service in Nashua, NH

    I have been working at A.C. Moore part-time (more than 8 years)

    Pros

    Okay employee discount.
    Other perks like raises & job assignments depend very much on the individual store manager.
    Great place to work if you are a slacker, don't care about what you do or what your coworkers have to pick up of your job that you didn't do.

    Cons

    Corporate keeps cutting jobs, hours & benefits. Corporate is never happy or satisfied with anything you do - they will certainly never tell you they are so assume they are not. Nothing you ever do, no matter how hard you work is good enough. This fosters a culture of hopelessness as in : why bother? There is nothing you can do to get ahead or even more hours. The slackers are only ones who benefit as they get to show up, proudly do little or nothing and get away with it while the people who have pride in their work pick up more duties for no benefit to them.

    Advice to ManagementAdvice

    Start giving some AttaBoys & Girls - it won't cost you anything but will pay off in higher morale.
    Start appreciating the ones who take pride in their work and want to work hard: reward them, don't keep taking things from them then continue to expect the best.
    Start doing something about the deadweights at all levels in the company from lowest stocker/cashier to district & regional mgrs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Hard Work, Little Pay

    Former Employee - Sales Associate in Secaucus, NJ
    Former Employee - Sales Associate in Secaucus, NJ

    I worked at A.C. Moore part-time (less than an year)

    Pros

    The employee discount working at this company was a plus, Co-workers were friendly and willing to help, Some tasks were fun

    Cons

    The pay for the amount of work you had to do was very little, Training was inconsistent between managers, Managers expected workers to watch front of the store while cleaning the store at the same time

    Advice to ManagementAdvice

    There should be a separate section dedicated solely to returns and exchanges. I'm not sure if policy has changed since I was employed here, but there was no such thing as a direct exchange, and that frustrated many customers. People who are assigned to the register, should not be cleaning the floor and vice versa. It is very inefficient and tiring for the workers. Remember, these people are only getting paid $8/hour. Give them more incentive to work hard.

    Doesn't Recommend
    No opinion of CEO

Work at A.C. Moore? Share Your Experiences

A.C. Moore

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.