A Place for Mom Reviews

Current Employee – been working at A Place for Mom as a contractor for less than a year

Pros – There are a ton of changes going on within this organization, and the senior leadership is doing an excellent job of navigating the senior living space by hiring talented folks with experience in e-commerce, healthcare and growth stage tech companies. As a result, this is a great place to hit the ground running, take on responsibility and help a great company become even better.

Cons – Depending on the size and level of organization you are comfortable with, APFM's early-stage attitude and willingness to change things up might be too much for you.

Advice to Senior Management – Keep up the good work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at A Place for Mom full-time for more than a year

Pros – The company has changed dramatically since new management arrived 2 years ago.
The company is in the process of moving from a start-up to "playing with the big boys". In the last two years we have created a full reporting suite and enterprise-data-warehouse; created a national accounts partner team; created a national partner growth team; grew a call center from less than 30 people to more than 150; completely changed the culture and pay structure of over 200 in-field advisers, reducing employee churn to almost zero; created a marketing team (in the old world marketing sat under finance if you can believe it!)

Through it all we've managed to keep our focus on helping families and the company mission.

It's not often you get to combine hard work and huge impact with doing a lot of good in the world.

Cons – Through the changes of the past two years some people have been left behind.
Many people were hired into roles that made sense when the company was a small start-up, but they had difficulty as the company became more focused on things like metrics and "deliverables".

As these people struggled in their roles they blamed others (I think that's what's going on in some of the reviews by ex-employees on here). That poisoned the culture a little as we all went through the transition. I think with the hiring of a new CFO and CIO this seems to have been solved, but only the next few months will tell.

Also: Career Opportunities are a mix-bag. As a fast growing company there are lots of opportunities for growth, but at the same time, it's still a small company and will never have the laundry list job board that a giant Fortune 500 would have. You have to be a little more patient for something that fits your exact right skills.

Advice to Senior Management – Keep lines of communication open.
More feedback earlier is always better - especially for the people who are excelling in their jobs so they know they are doing well and can focus on the things that matter.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at A Place for Mom full-time for more than a year

Pros – APFM has made tremendous strides in the past year to improve the business, the culture and the future of the company. The company is hiring advisors and new employees in the HQ. Some of the "old-timers" were not happy with the new corporate strategy, and they left the company, but I think the new company direction and values are great. We have a great company now and are having our best year ever. It's so great to work for a company that helps people and we know APFM will be around for years to come.

Cons – Benefits are not as good as some big companies, but that's expected at a small company.

Advice to Senior Management – Keep focusing on helping people and giving employees opportunities to do more and grow in their careers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at A Place for Mom full-time for less than a year

Pros – Great company platform knowing that you are helping seniors and their families in what is often a stressful and difficult time.

Cons – Serious lack of support from upper management for an outside sales position. The company is still figuring out how they should position themselves to professionals. The messaging from management is inconsistent and ever changing. For an outside sales position, I've never experienced an expense reimbursement process as frustrating as this one. Never mind, no company car or car allowance... ok, that's fine. Mileage is reimbursed at the federal rate but good luck getting that reimbursement in a timely fashion. You are only allowed to submit one expense report a month, for the prior month, and from the time you submit that report it takes at least two weeks to receive that reimbursement if you are lucky. Marketing materials are hard to come by and some of them you are expected to make and distribute on your own which is challenging considering the monthly allowance for marketing.

Advice to Senior Management – If you are going to hire a sales force make sure you are prepared to support that sales force monetarily and provide consistent messaging to the field. I understand you are still "figuring" this position out but don't blame lack of performance on the employee if you can't provide the necessary resources.

No, I would not recommend this company to a friend

Current Employee – been working at A Place for Mom full-time for more than a year

Pros – Great benefits, excellent setting, and good attempts at building a strong and positive corporate culture.

Cons – Over focused on metrics and short-term goals. No long term vision. No problems sacrificing the companies reputation to make a quick buck.

Advice to Senior Management – Focus on providing high quality service to both families and partners instead of manipulating both without providing real value. Showing more ethical behavior and providing a real service to clients may hurt in the short term but will help ensure long term sustainable growth. Invest more in employees. There is a very high turnover rate, at least 50% annually for entry level employees. It might make more sense to pay a slightly higher wage to not pay so much in terms of re-training/re-hiring.

No, I would not recommend this company to a friend

Current Employee – been working at A Place for Mom full-time

Pros – ~ Amazing product / service. Our families love us and I feel good each day knowing I've helped someone
~ Top management team. Each person is wickedly smart and my skiills / knowledge increases daily
~ Rapidly growing company and industry. Truly exciting to work here and help shape the future of senior housing
~ Opportunity to make decisions and have a positive impact on a daily basis

Cons – ~ There is a lot going on and sometimes it is hard to stay focused
~ Benefits could be better, especially healthcare

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at A Place for Mom full-time for more than 3 years

Pros – Company has a good goal and service to families, making a difference and really helping families. Good view of the lake.

Cons – Working here is like working in a dictatorship, if you don't fall in line or agree with the top level management, even if it goes against your values, you'll be pushed out. No support or growth encouragement. The company also pressures current employees to write good reviews on here because they know that everyone is unhappy, the positive reviews are planted.

Advice to Senior Management – instead of putting a band aid over your issues, really listen to your employees and fix your fundamental issues.

No, I would not recommend this company to a friend

Former Employee – worked at A Place for Mom full-time

Pros – Pretty cool immediate co-workers, decent location

Cons – Absolutely no visibility from senior management. Very little to no communication with employees on any changes or decisions and what information is provided is extremely misleading or an outright lie. Basically if you didn't come in with the CEO or previously work at Expedia, good luck with your career path, making a decent paycheck or even receiving a bonus. Employees are pushed out for not agreeing with their supervisors or choosing to not participate in unethical practices. Benefits could be better, no 401K match, basically the company does not value employees whatsoever and treats them like they are disposable. No morale or team building events and further education or certifications are completely unsupported.

Advice to Senior Management – Start valuing your employees, be honest and straightforward with them and compensate them fairly.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at A Place for Mom full-time for more than a year

Pros – There are some good people at the rank and file level. The company has a good mission.

Cons – Highly politicized culture created by the Expedia executives. Terrible benefits package including no 401k match, very expensive healthcare contributions, and no bonuses 2 review periods in a row. Extremely high turnover due to unhappy employees at headquarters.

Advice to Senior Management – I witnessed first hand the way employees were talked down to, ignored and belittled in meetings. Tone down the arrogance and stop assuming no one is competent in their positions.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at A Place for Mom full-time

Pros – There are many nice people to work with at A Place For Mom. The management staff is top notch and the experience level of the employees is very good. You can learn alot working at a company like this. Gossip is at a minimum. Everyone works hard and puts in 110%, however there is a fair work life balance and the attrition rate is low.

Cons – There are typical small company stresses. Very little chance of upward advancement since the company is small, however you know that going in.

Advice to Senior Management – None

Yes, I would recommend this company to a friend