A Place for Mom Reviews

Updated July 31, 2015
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2.9
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Recommend to a friend
Approve of CEO
A Place for Mom CEO Sean Kell
Sean Kell
93 Ratings

Pros
  • Able to work from home, an industry where you have the opportunity to help families at a difficult time (in 21 reviews)

  • work from home has potential, the broader goal of helping families is a good one (in 26 reviews)

Cons
  • They had their call center train an offsite (in 6 reviews)

  • In some ways the company is still a scrappy start-up (in 3 reviews)

More Pros and Cons

141 Employee Reviews

Sort: Popular Rating Date
  1. Senior Adviser

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Living Advisor in Los Angeles, CA
    Former Employee - Senior Living Advisor in Los Angeles, CA

    I worked at A Place for Mom full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Helping families find the right solutions for there loved ones, parents mostly. I LOVED this part of my job.

    Cons

    Way to many work hours, averaged 70+ a week

    Advice to Management

    Less demand on the corporate bottom line, more attention for the well being of sales force employees taking care of there needs as well as the families we help.


  2. Would Love To Come Back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner Services Manager in McHenry, IL
    Former Employee - Partner Services Manager in McHenry, IL

    I worked at A Place for Mom (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Offers exceptional, unique service to families during very difficult times.

    Cons

    Sometimes overly numbers driven. Many times you can benefit a family tremendously without securing a move in.


  3. Helpful (2)

    SLA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Living Advisor in Toms River, NJ
    Current Employee - Senior Living Advisor in Toms River, NJ

    I have been working at A Place for Mom full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company, Wonderful training, Lucrative bonus structure, flexible schedule

    Cons

    The benefits could be better


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at A Place for Mom full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    money was good, idea of the company good providing help to consumers and communities. independent, autonomy to do the job etc...

    Cons

    The company doesn't focus on doing the right thing. Many of the advisors I worked with would send out referrals to all of the communities in the area, just in case the family might happen to tour. It is all about the number for the region and the company lost focus on doing the right thing. Many times, the advisors would bill erroneously in hopes that the community did not notice.

    Advice to Management

    Stop having your employees provide positive reviews in order to boost your ratings. Stop trying to cheat communities and families alike.


  6. Helpful (1)

    Headed in the right direction, slowly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time (More than 5 years)

    Pros

    The company is trying to instill a positive culture and guiding values.

    Cons

    While many employees live by these new goals (and have for a while), it seems like senior management are the ones struggling to do that. Many teams are overworked and under paid.

    Advice to Management

    Live values, don't just talk about them.


  7. Boring.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at A Place for Mom (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Friendly people and location is awesome.

    Cons

    Boring work. Same thing everyday nothing changes. Have to bribe you to get work done even when there is no work to be done.

    Advice to Management

    No advice this place is just boring.


  8. Helpful (2)

    Great Clients, Great Service, Poor Management

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Elder Care Advisor in Santa Clara, CA
    Former Employee - Elder Care Advisor in Santa Clara, CA

    I worked at A Place for Mom (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Every client I worked with was a delight. Helping families in need was very fulfilling. Most of my teammates were wonderful and supportive. The Senior Living Communities I worked with were kind, caring & professional.

    Cons

    Sales management was probably the single worst thing. I had 4 sales managers in 2 years. Some reps were required (I mean scheduled) to work 60 or more hours per week while others were only scheduled for 30. All were on a similar "40 hour period week" pay plan. As soon as my team started meeting commission goals, the plan was changed from 100% commission to un reachable goals with base plus small commission. Most of the sales team took a 40% or larger pay cut! Nearly the entire team was gone within 9 months. A lot of us salespeople were very unkind to the call center staff.

    Advice to Management

    A little late now. Sales people will happily work long, crummy hours for good money and a fulfilling job. APFM's management clearly feels that sales people are a waste of resources. "If we could just get the software right, we wouldn't need those pesky sales people." Treat your staff with respect and pay them well. Your software cannot build the kind of relationship with families and partners that your previous sales team still enjoys.


  9. Great Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Living Advisor in Renton, WA
    Current Employee - Senior Living Advisor in Renton, WA

    I have been working at A Place for Mom (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Can make descent money if you hustle and make calls. It feels good to help seniors and their families.

    Cons

    Lots of metrics to meet. Not much room for advancement.


  10. Helpful (1)

    Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at A Place for Mom full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've been working here for several years, and have gone through multiple changes with the company. I enjoy my current job very much, and look forward to growing with the company!

    Cons

    The biggest opportunity for improvement at the corporate office is to have the teams talk to each other more before they implement changes.

    Advice to Management

    Don't keep secrets for the sake of having a secret; what you are doing affects the work that the rest of us need to pick up, so tell us what's going on so we're prepped.


  11. Helpful (1)

    Senior living Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Living Advisor in Los Angeles, CA
    Former Employee - Senior Living Advisor in Los Angeles, CA

    I worked at A Place for Mom full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Working out of your home. A good place to learn the assisted living business and go on from there. Helping people find the proper care and housing for their loved ones.

    Cons

    Working out of your home means working all the time. Not much contact with your fellow advisors. Unattainable sales quotas for low compensation in a numbers driven matrix . Emotionally draining because you are working with families who either have little or no money to place their loved one in a community or they are in denial and wait until the family member is no longer placeable.

    Advice to Management

    Set up reasonable quotas and maybe you would not have to hire new sales people every 18 months. Don't hire managers who's only sales experience is in the corporate field selling tangible objects. Keep in mind what you are really selling. This is an emotions based sale and is not predictable by charts, graphs, and numbers.



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