A Place for Mom Reviews

Updated June 25, 2015
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2.8
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A Place for Mom CEO Sean Kell
Sean Kell
91 Ratings

Pros
  • Able to work from home, an industry where you have the opportunity to help families at a difficult time (in 21 reviews)

  • work from home has potential, the broader goal of helping families is a good one (in 26 reviews)

Cons
  • They had their call center train an offsite (in 6 reviews)

  • In some ways the company is still a scrappy start-up (in 3 reviews)

More Pros and Cons

137 Employee Reviews

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  1. Helpful (1)

    Headed in the right direction, slowly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time (More than 5 years)

    Pros

    The company is trying to instill a positive culture and guiding values.

    Cons

    While many employees live by these new goals (and have for a while), it seems like senior management are the ones struggling to do that.

    Many teams are overworked and under paid.

    Advice to Management

    Live values, don't just talk about them.


  2. Senior living Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Living Advisor in Los Angeles, CA
    Former Employee - Senior Living Advisor in Los Angeles, CA

    I worked at A Place for Mom full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Working out of your home. A good place to learn the assisted living business and go on from there. Helping people find the proper care and housing for their loved ones.

    Cons

    Working out of your home means working all the time. Not much contact with your fellow advisors. Unattainable sales quotas for low compensation in a numbers driven matrix . Emotionally draining because you are working with families who either have little or no money to place their loved one in a community or they are in denial and wait until the family member is no longer placeable.

    Advice to Management

    Set up reasonable quotas and maybe you would not have to hire new sales people every 18 months. Don't hire managers who's only sales experience is in the corporate field selling tangible objects. Keep in mind what you are really selling. This is an emotions based sale and is not predictable by charts, graphs, and numbers.


  3. Helpful (2)

    Great Clients, Great Service, Poor Management

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Elder Care Advisor in Santa Clara, CA
    Former Employee - Elder Care Advisor in Santa Clara, CA

    I worked at A Place for Mom (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Every client I worked with was a delight.
    Helping families in need was very fulfilling.
    Most of my teammates were wonderful and supportive.
    The Senior Living Communities I worked with were kind, caring & professional.

    Cons

    Sales management was probably the single worst thing.
    I had 4 sales managers in 2 years.
    Some reps were required (I mean scheduled) to work 60 or more hours per week while others were only scheduled for 30. All were on a similar "40 hour period week" pay plan.
    As soon as my team started meeting commission goals, the plan was changed from 100% commission to un reachable goals with base plus small commission. Most of the sales team took a 40% or larger pay cut! Nearly the entire team was gone within 9 months.
    A lot of us salespeople were very unkind to the call center staff.

    Advice to Management

    A little late now.
    Sales people will happily work long, crummy hours for good money and a fulfilling job. APFM's management clearly feels that sales people are a waste of resources. "If we could just get the software right, we wouldn't need those pesky sales people."
    Treat your staff with respect and pay them well. Your software cannot build the kind of relationship with families and partners that your previous sales team still enjoys.


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  5. Great Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Living Advisor in Renton, WA
    Current Employee - Senior Living Advisor in Renton, WA

    I have been working at A Place for Mom (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Can make descent money if you hustle and make calls.
    It feels good to help seniors and their families.

    Cons

    Lots of metrics to meet.
    Not much room for advancement.


  6. Helpful (1)

    Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at A Place for Mom full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've been working here for several years, and have gone through multiple changes with the company. I enjoy my current job very much, and look forward to growing with the company!

    Cons

    The biggest opportunity for improvement at the corporate office is to have the teams talk to each other more before they implement changes.

    Advice to Management

    Don't keep secrets for the sake of having a secret; what you are doing affects the work that the rest of us need to pick up, so tell us what's going on so we're prepped.


  7. Helpful (1)

    I worked for APFM in the early days...HORRIBLE !!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor in Miami, FL
    Former Employee - Advisor in Miami, FL

    I worked at A Place for Mom (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I got a free trip to Seattle...Oh, it took MONTHS to get reimbursed!!! Other than that I don't have anything nice to say about this organization and particularly the management. I stayed longer than I should have believing I was doing great work for people in need...what a crock!!! Management could have cared less about our clients and the service providers we represented...Corrupt from END TO END !!!

    Cons

    A total SHAM. I still see their adds on TV and wonder how they ever survived? Their service is worthless. Anyone with even modest internet skills can do what their "advisors" do with a whole lot less interference pushing people to do what's in the interest of APFM and NOT their clients, service providers or so called "advisors" who generally know just enough more about the subject than the people who they're serving.

    Advice to Management

    If it's the same group I worked for originally (SLIME), they should all QUIT and jump into a volcano...Narcissistic PIGS !!! WORK FOR A PLACE FOR MOM AT YOUR OWN PERIL AND NOTE THEIR "EMPLOYEE" TURNOVER HAS BEEN CONSISTENTLY MASSIVE!!!


  8. Helpful (3)

    Can't trust a company who has employees write erroneous reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at A Place for Mom full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    company's idea of service is to provide help to families needing senior living options.

    Cons

    The reviews for the company began to change over the last couple of years and it is noticeable that many of the reviews left on the website here have a common thread and sound very similar. Sounds a little "staged" to me. Also, the company listens in to advisors in their home offices. company has been sued in class action lawsuits from many advisors re: work, reimbursements, etc...company has employees who work more than the 40 hours per week in order to make their numbers.

    Advice to Management

    focus on serving the public consumer, your customers and the employees. focus on providing excellent service.


  9. Helpful (4)

    The worst job I have ever worked.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outreach Specialist in Sierra Vista, AZ
    Current Employee - Outreach Specialist in Sierra Vista, AZ

    I have been working at A Place for Mom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The idea behind the company is great. It is a nice feeling to help out families everyday. Some of the coworkers are nice.

    Cons

    Everything. Management will ride you so closely you will feel like you cannot breathe. They have previously fired entire work centers with no notice at all. Shady business practices run rampant. From harassment of customers, to harassing the partner communities.

    Advice to Management

    Figure out your business plan. Treat your employees with respect.

    A Place for Mom Response

    Jun 10, 2015Editor in Chief

    Thank you for your feedback. We are sorry to hear that you are not happy with your time at Teleperformance. Our suggestion is that you leave a review on the Glassdoor page for Teleperformance so ... More


  10. I got what I put into it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at A Place for Mom full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I began with A Place for Mom EONS ago and stayed on board through many-a changes and re-structures, over 10 years. I found them to be accomodating, flexible and honest. I left due to family obligations but was embraced and offered to call again should my family needs change and believe me given the right time I would be calling again for further opportunities.

    I encourage all who ask me to interview if given the opportunity to better understand their current obligations and requirements and then if offered a position to decide if it works for their personal situation!

    Cons

    I will agree that the hours became too much for my personal situation. While full time most any advisor you ask is likely working well over 40 hours a week. There is no sugar-coating it is a FULL TIME job, albeit in your home office, there are quotas, standards and checks and balances. One must enter this understanding the sales side of senior living and secondary the compassion to help others.

    Advice to Management

    Advice to management? That is a tough one. I was well aware of the expectations and while not unreasonable they became hard for me personally and required my resignation.

    The conversations I hear often are the expectations are set high and not many fully understand the commitment as well as the requirement.


  11. Helpful (3)

    You've probably already been laid off

    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at A Place for Mom full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I cannot actually come up with enough "pros" to meet the 20 word minimum, as there are none. There, I did it!

    Cons

    If your glowing, 5-star reviews sound like they're written by your marketing team, they probably are. In actuality, this was the worst place I've ever worked. I was associated with their Seattle call center. They had us train a new group of call center reps in another state, assuring us that this was only to take "over flow" and "after hours" calls, and, oh yeah, pay no mind to the fact that the minimum wage where they are was MUCH lower than in Seattle. (Nobody bought that, BTW.) You guessed it, they fired the entire call center and replaced them with the MUCH cheaper group we trained...outsourced! I know it happens frequently, my issue with the situation was the completely unnecessary dishonesty in so many areas. Karma appears to be catching up, however. It usually does eventually.

    Advice to Management

    Update your resume...I have a feeling you're gonna need it.



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