A Place for Mom

  www.aplaceformom.com
  www.aplaceformom.com

A Place for Mom Reviews

Updated October 12, 2014
Updated October 12, 2014
108 Reviews
2.9
108 Reviews
Rating Trends

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Approve of CEO
A Place for Mom CEO Sean Kell
Sean Kell
67 Ratings

Review Highlights

Pros
  • Work from home, set your own hours, Sean and Sunil were great leaders (in 21 reviews)

  • Fast growing organization that is changing the landscape of Senior Living by helping families simplify their search of senior living (in 22 reviews)


Cons
  • They had their call center train an offsite (in 5 reviews)

  • The company is still figuring out how they should position themselves to professionals (in 3 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    A 13yr old company with the mindset of a start up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time (more than an year)

    Pros

    Job security with a backlog of 18 months worth of projects.

    Cons

    Very under paid. Lack of technology resources to keep up with current trends. Nothing matters more than generating leads. Even the culture of the company falls 2nd to that metric.

    Advice to ManagementAdvice

    Your employees are not expendable. There is a lot of talent under you. This is not something a wise senior team should take for granted.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    So focused on generating leads, that they don't pay attention employee satisfaction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time (more than an year)

    Pros

    The company is small enough to where you can really get to know people and have a sense of community.

    Cons

    Sadly, the CEO takes good care of the friends he brought over from his previous companies, and lets the other employees fall by the wayside. His bias is obvious, and his friends' departments tend to see the most money allocated to their needs and receive the most promotions. Good luck seeing any sort of career progression unless you are a part of a team with a manager that is within the CEO's inner circle.

    There is SO much focus on leads and move-ins. While this is important and what generates money for the company, APFM is forgetting about how much money they waste every time they have an employee resign, and they have to spend the time and the money to hire, train, and have a new employee fully ramped up. This affects the bottom line too. People are not happy, they are looking for better opportunities, and they are leaving. APFM is churning through employees, and there doesn't seem to be any change in sight. Not only have I seen countless advisors and corporate employees exit the company, but APFM has had two CFOs leave the company in under two years and has been operating without a CFO since January of 2014.

    Lastly, APFM is a 14 year old company but they haven't progressed at much of anything other than generating leads. Technology is lacking, management is inexperienced, there's no workforce planning, branding is underwhelming, HR turns a blind eye to so many performance and morale issues, the list goes on...

    If you are interested in a career with A Place for Mom, I suggest you look elsewhere.

    Advice to ManagementAdvice

    Pay attention to your employees. You have so many people that have skills that are underutilized and do not get the recognition they deserve. The immense amount of complaints on Glassdoor alone should be a red flag that something is terribly wrong. Foster an environment of engagement, and you'll start to see better results.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Senior Living Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Living Advisor in Phila, PA
    Current Employee - Senior Living Advisor in Phila, PA

    I have been working at A Place for Mom full-time (less than an year)

    Pros

    Great industry to be connected with. Lots of job satisfaction.

    Cons

    Goals and metrics unrealistic. Having had 2 managers, first one supportive, the other not at all.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 3 people found this helpful  

    Strong purpose, but bad CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at A Place for Mom full-time

    Pros

    There is actually so much good that happens for seniors! There are really good advisors in the company who care about the purpose.

    Cons

    There seems to be a lack of leadership, no CFO for sometime now, long hours and I don't feel valued at all for the work I do.

    Advice to ManagementAdvice

    Give us an idea of what the goals are, what we are working our butts off for, because it isn't the money.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Not employee focused...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at A Place for Mom full-time (more than 3 years)

    Pros

    helping people is a great opportunity here. flexible scheduling of hours, company is well known-sometimes a pro and sometimes a con.

    Cons

    management turnover is very high and new management is often ignorant of the industry as well as their own jobs. compensation does not reflect the employees and how much they produce for the company. not employee friendly. company consistently takes compensation/benefits from employees if it's better for the company. unrealistic quotas. new business model is not industry friendly and management doesn't care about clients or families.

    Advice to ManagementAdvice

    turnover would be less if management hired were experienced and successful. hire from within to management to make the teams successful. focus on employee morale, doing the right thing by customers/clients and stop thinking the company is soooo big they are unbeatable. smaller, boutique style placement services are taking over the market because of the change in the business model. for an internet company, perhaps taking an employee first model would lessen the negative remarks from the public and industry professionals. Try a google, yahoo approach, might be able to keep good employees longer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Decent job out of College

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Elder Care Resource Coordinator in Seattle, WA
    Former Employee - Elder Care Resource Coordinator in Seattle, WA

    I worked at A Place for Mom full-time (more than an year)

    Pros

    Full Benefits, PTO, Location and Work from Home

    This company is a tech start up. The original founders built the company up, grew accounts and database. Then sold it and cashed in along with the employees who had company stock. Good experience but limited.

    Cons

    Poor Pay for the area

    Advice to ManagementAdvice

    Complete wage survey and pay employees relative to the Seattle area

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    It was ok for a temporary stint until I found my dream job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Resource Coordinator in Seattle, WA
    Former Employee - Senior Resource Coordinator in Seattle, WA

    I worked at A Place for Mom full-time (less than an year)

    Pros

    I worked in the Seattle office, great view of Lake Union. Free snacks and drinks.

    Cons

    In the 5 months that I worked there, they changed the hours and my job role. For a company that has been around for a few years, it felt like a start up. Company is constantly in search in itself. Also, the company treats their clients almost as shoddy as they treat their employees. People don't want to be called all the time to have elder care pushed on them!

    Advice to ManagementAdvice

    Your employees want to have trust in the company, that you guys have it together. Telling the Swing Shift that they now have to start work at 6am is not a way to keep up morale. Also, even more important than listening to your employees is to listen to your clients. You can't provide excellent service if you continue to ignore feedback.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Wonderful and promising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time

    Pros

    If you truly work hard and share your want to grow within the company, the supervisors will support you and assist where needed to help you reach your goals.

    Cons

    Communication isn't always the best between departments, but message eventually gets delivered, nonetheless.

    Advice to ManagementAdvice

    Continue giving surveys where employees can anonymously voice their opinions, otherwise you may never know how someone really feels.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Exciting industry, ignored employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time (more than an year)

    Pros

    Work/life balance
    Great team members
    Growing industry

    Cons

    Nepotism
    Few opportunities for advancement
    Disappointing compensation

    Advice to ManagementAdvice

    Many employees feel invisible, almost like you're just letting us work until you can figure out a reason to lay us off and hire someone from McKinsey or Expedia. I think the main problem at A Place for Mom is that the senior team is either oblivious or ambivalent to how their decisions affect morale. I've felt afraid for my job and disposable too often at APFM.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Eldercare Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Elder Care Advisor in Cincinnati, OH
    Former Employee - Elder Care Advisor in Cincinnati, OH

    I worked at A Place for Mom full-time (more than 5 years)

    Pros

    Able to work from home, an industry where you have the opportunity to help families at a difficult time

    Cons

    Management always taking away from advisors. I love change, but it was impossible to keep up with the rate of change at this organization. I was the last man standing out of 15 in my training class, after only 3 years. Changed the compensation plan several times during my employment, always to the company's advantage.

    Advice to ManagementAdvice

    If you let your employees do the "right thing", it will ultimately work to the company's benefit.

    Disapproves of CEO

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