A&P Reviews

Updated October 17, 2014
Updated October 17, 2014
116 Reviews
2.2
116 Reviews
Rating Trends

Recommend to a friend
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A&P President & CEO Paul Hertz
Paul Hertz
7 Ratings

Review Highlights

Pros
  • The associates are generally hard working individuals that care about the company (in 5 reviews)

  • lots of good people in the trenches (in 4 reviews)


Cons
  • No raises in 5 years and no bonuses except to senior management (in 11 reviews)

  • low pay after 4 years of working (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    good part-time job but not many opportunities for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in North Brunswick, NJ
    Former Employee - Customer Service Associate in North Brunswick, NJ

    I worked at A&P part-time (more than 10 years)

    Pros

    working with a lot of good people and the management usually are friendly with decent hours suitable for someone going to school/ college looking for some pocket money

    Cons

    no room for growth and after the recent bankruptcy all kinds of raises have been frozen

    Advice to ManagementAdvice

    could be better at promoting people and recognizing talent.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    It was overall OK and nothing more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at A&P part-time (more than an year)

    Pros

    People are generally hard working, friendly, and many usually get along, many customers appreciate the bagging and service people do, esp. Elders

    Cons

    Late nights (if not all night), little pay raise, management is very tight, they hire too many people and then can't support, the company is going down hill, prices are more expensive, even the hours aren't okay because they ignore your availability and put you on anyway, you usually only get the minimum 12 hours a week, pay isn't enough, and there is no Full-Time anymore.

    Advice to ManagementAdvice

    Make some big changes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Store Manager is a absolute moron who does not know how to treat his employees, be it senior ones or new hires.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Patterson, NY
    Former Employee - Customer Service in Patterson, NY

    I worked at A&P part-time (more than 5 years)

    Pros

    Fairly flexible schedule, low, yet consistent pay, some nice/hard working people, many nice customers to serve.

    Cons

    Store Manager is BRUTAL to work with & has "0" communication skills, extremely low pay, & small pay raises. Many of the teenagers/early 20s crowd are in "Cliques". This is problematic, since they tend to help out/cater to/work with their fellow clique member versus treating other staff equally. Management is clearly oblivious to this daily scenario, which impacts the daily work environment & many times the outcome is poor customer service.

    Advice to ManagementAdvice

    #1--This store manager needs to be removed ASAP from this store. He is by far one of the worst managers with respect to communication & treatment of his employees that I have ever seen or had worked for. I can't believe the corporation still has this man working for them. It in itself is amazing.
    #2---The store needs to have baggers for their customers, specifically on weekends and during rush hour. This is pertinent for excellent customer service. The store MUST have the head cashiers/customer service clerks bounce from register to register bagging for the customers. They must only stop from doing this when paperwork/financial issues need to be handled. Most of the time, these head cashiers do nothing for long lengths of time, and just stand around talking with other employees. A customer may need to have a cart full of groceries to be bagged, and yet the customer service person is doing absolutely nothing in front of the customer, but talking with a co-worker or friend. This is just terrible daily customer service, by these so called "customer service clerks/head cashier."
    Upper management MUST make sure these individuals are constantly bagging for customers versus constantly standing around doing nothing, yet some of them believe they are part of management. This is a joke.
    #3-- Management must actually listen to their employees who do the job day in and day out. They actually should solicit constant suggestions from employees, especially those who have worked for the company for many years. They need to encourage these suggestions, not just have a suggestion drop box. And they should make the employees feel that their suggestions will actually be listened to in order to improve the company and/or work environment & customer service experience.
    #4) Get rid of the "Thank You...come again" repeated phrase. Customers hate this repeated robotic phrase. It carries no sincere meaning, especially to regular every day customers. A sincere: Thanks, Thank You, See you next time, See you next weekend, have a great weekend, nice talking with you, nice serving you, happy holidays, basically a pleasant and warm closing statement. This means something to people and makes them feel as if you really care about them and like them and their patronage. But a robotic: Thank You, Come again...next customer..Thank you come again...Next customer ..Thank you come again.
    This is in itelf: MORONIC. As a regular customer, I would absolutely hate this. And as an employee, you feel like a drone!!!
    #5) Stop timing your cashiers to the point of it being a road race. No customer enjoys the cashier sending all their grocery items to the end of the belt as soon as possible!! This provides LOUSY service, which customers hate. Rather than timing your cashiers, just observe that they are moving their line along fairly quickly, and that they are making their customers feel welcome. I can say wholeheartedly that there are/were no cashiers that were working there that were excessively slow to the point where any customer would be upset, unless maybe if it was their first day it two on the job. Customers should leave with a smile and leave happy. This is hard to provide to the customer when your transactions are turned into a road race. Drop this rediculous policy now!,,,,,,,,
    PROVIDE SINCERE, NICE, FRIENDLY, HELPFUL SERVICE, versus the current poor atmoshphere. It is rediculous and many customers have mentioned that it is just so impersonal, which it is. Cashiers need to move their customers along fairly quick, since no one wants to wait in line all day, BUT get rid of the road race mentality ..."got to get your speed numbers up" mentality and start focusing on real customer service!!!!!!!!!!!!!!!
    #6) It starts at the top of each store, as with any store. Therefore, get rid of the "bully" store manager that runs the store, and bring in a real pleasant & professional guy who employees will respect and love to work for. A great manager will EASILY be able to have his employees run a mile for him. But a poor manager will have a hard time getting much out of his employees, even if he uses a "bully" mentality. Ship this guy to another store, at the very least, ASAP. If the current store manager works there when you think about applying, do your self a favor and don't apply there. Go to another supermarket in the area, such as, Big Y or Shoprite. Believe me, you will be glad you did!!! And that is not even taking the rest of the above mentioned information into consideration, such as the extremely low wages, and the lazy and ineffective customer service adolescents that pretent to work there.
    Again, do yourself a favor and go elsewhere!!!!!!!!!!!

    Doesn't Recommend
    Negative Outlook
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  5.  

    Customer Service Rep

    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate

    I worked at A&P part-time (less than an year)

    Pros

    Great Co-Workers, time off whenever you want it for the most pasts, extra pay on holidays and plenty of good opportunities for overtime.

    Cons

    Constant pressure and disconnect from managers on all levels, clear tension between the union and corporation when union contracts are near expired.

    Advice to ManagementAdvice

    Keeping tabs on store managers.

    Doesn't Recommend
  6.  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Montvale, NJ
    Former Employee - Anonymous Employee in Montvale, NJ

    I worked at A&P full-time (more than 8 years)

    Pros

    The employees were great to work with. Everyone cares about the well being of the company and are willing to do anything to make the company thrive. The employees are given challenging task to achieve this.

    Cons

    Upper management is poor. There has been many changes in the organization throughout my time in the company. Anyone they have put in management does not understand the NE marketplace. Management needs to appreciate the associates by compensating talent and stop taking benefits that associates earned.

    Advice to ManagementAdvice

    Reality check. The more responsibility you put on your associates to get a bang for your buck is not working. It does not help productivity to make the company thrive. It's just putting bandages on the wounds. Boost employee moral. Get some people in upper management that really understands the NE marketplace.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    A company lacking focus and direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Montvale, NJ
    Former Employee - Anonymous Employee in Montvale, NJ

    I worked at A&P full-time (more than 10 years)

    Pros

    The associates are generally hard working individuals that care about the company. All the associates I worked with were also very friendly and willing to help you out if you had a problem.

    Cons

    No long term direction from upper management. Constant change of CEO every 3-4 years does not give enough time to put into place a long term strategy and implement it. No raises for over 8 years for corporate associates. Also having an ex-CEO (Sam Martin) tell all associates that they are "Marginal" does not engender loyality or confidence by the associates toward upper management. Constant theat of outsourcing and downsizing to save money also does not engender loyality by the rank and file. Upper management seems only interested in stabilizing A&P so they can either sell-off the entire company or break it apart but they do not seem interested in leading A&P into a productive future.

    Advice to ManagementAdvice

    Treat your associates with dignity and respect.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    a tough company these days to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Scanning Administrator in Croton-on-Hudson, NY
    Former Employee - Scanning Administrator in Croton-on-Hudson, NY

    I worked at A&P full-time (more than 10 years)

    Pros

    good pay at the time I started working there and health benefits

    Cons

    not enough help not enough pay

    Advice to ManagementAdvice

    expect to much of employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good for HS kids

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Washington Townships, NJ
    Current Employee - Cashier in Washington Townships, NJ

    I have been working at A&P part-time (more than 5 years)

    Pros

    Easy work and basically flexible hours

    Cons

    Bad pay, Late nights, Very SMALL raises, Need a FT job in order to live in addition to this one

    Advice to ManagementAdvice

    Raise the pay and give back the every 6 month raises, better benefits to pt workers as you do not hire full, give more hours to those who want them

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Should be out of its misery soon and closed down or sold--slow death.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Montvale, NJ
    Former Employee - Anonymous Employee in Montvale, NJ

    I worked at A&P full-time

    Pros

    Interesting problem-solving and case study emporium. Lots of challenges for those interested in problem-solving--there are so many issues not addressed or poorly addressed. Could be a good turnaround project. There is the potential.

    Cons

    Lack of direction, totally disorganized and a management focused on the short-term and only in what they may get out of it--they are not interested in re-building the business and long-term viability--and actually cannot, but they don't even try. Not much of a future. Difficult to do things. Low competency level. No wonder the company is in bankkruptcy--it is due to some of the people.

    Advice to ManagementAdvice

    Get a grip, focus on the basics or scram. Don't need your scam. If not seriously interested in saving the company, then get out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Simple, however I did not like the job very much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Mohegan Lake, NY
    Current Employee - Cashier in Mohegan Lake, NY

    I have been working at A&P part-time (more than an year)

    Pros

    My actual job was very easy and simple, I was a cashier and as long as I did not miss to ring anything up it would be great. Sometimes you would get free food. The discount on the groceries was pretty awesome. At least at my job, all of my friends worked there.

    Cons

    The job was so simple that it was a large bore. Also you could not move really away from your register so I always felt tied down.

    Advice to ManagementAdvice

    Management was ok, however she played favorites. She liked me but if you get on her bad side it could be very bad for everyone.

    Recommends
    Neutral Outlook
    No opinion of CEO

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