A&P

  www.aptea.com
  www.aptea.com

A&P Reviews

Updated December 19, 2014
Updated December 19, 2014
124 Reviews
2.1
124 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
A&P President & CEO Paul Hertz
Paul Hertz
8 Ratings

Review Highlights

Pros
  • learn good customer service skills (in 4 reviews)

  • The associates are generally hard working individuals that care about the company (in 5 reviews)


Cons
  • No raises in 5 years and no bonuses except to senior management (in 11 reviews)

  • Some customers can be rude but that happens at all stores also low pay (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I like A&P Corporate very much, the company has a rich history and a lot of pride.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Montvale, NJ
    Former Employee - Marketing in Montvale, NJ

    I worked at A&P

    Pros

    I appreciated the co-workers I had, there were few office politics and everyone worked toward a common goal.

    Cons

    The company seems to be shrinking a bit and there have been many layoffs.

    Advice to ManagementAdvice

    Keep the people who are worth it, they are working to make you money as well as themselves.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in New York, NY
    Current Employee - Sales Associate/Cashier in New York, NY

    I have been working at A&P

    Pros

    Flexible Hours, time-off, hours, coworkers

    Cons

    Management, Customers, and Low Pay

    Advice to ManagementAdvice

    Raise the money for people that have been there for awhile and that do good work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Was a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand in Montvale, NJ
    Former Employee - Brand in Montvale, NJ

    I worked at A&P

    Pros

    I worked at A&P for over 20 years. It WAS a great place to work. The people in the Montvale office were/are dedicated.

    Cons

    Mutilple CEO's, Business models changed with every management change. There was never enough time to let a program to take hold to drive sales and teh C&S deal sealed theer fate. The "my way or the highway" was the way things were run. I hope it changes for those still there. Lay off after layoff....... no raised for 5 years, but I hear that has changed now

    Advice to ManagementAdvice

    Do the right thing for your employees and customers, Clean up the stores. Its take a minute to lose a customer but years to get them back.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    OK place for part-time work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Manager in Denville, NJ
    Current Employee - Front End Manager in Denville, NJ

    I have been working at A&P part-time (more than 3 years)

    Pros

    A&P is a great place for young people starting their careers to build their interpersonal and customer service skills. The hours can be flexible and ultimately this job is what you make of it.

    Cons

    There are constant cuts in weekly schedules on the retail level. These reductions in available associates makes it difficult to effectively run a department (send associates on break/lunch, or other managerial duties). Training is somewhat inconsistent and could be redesigned to provide new associates a better understanding of their job. Merit raises (automated pay increases roughly every six months) and competitive pay are a thing of the past as corporate will only pay hourly retail employees minimum wage or just above it.

    Advice to ManagementAdvice

    Understand that while the hourly retail jobs may not be someone's career, competitive pay can help motivate employees to increase productivity as well as provide a much needed moral boost.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Cashier/Customer Service Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Hopewell Junction, NY
    Former Employee - Cashier in Hopewell Junction, NY

    I worked at A&P part-time (more than 3 years)

    Pros

    Good atmosphere and fun environment.

    Cons

    Most employee's are here short time so they frequently hire and train new employees. Pay grade is very weak.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Not going to last

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Montvale, NJ
    Current Employee - Director in Montvale, NJ

    I have been working at A&P full-time (more than an year)

    Pros

    Company is so far behind competitively and in deep financial strain. If you need short term place to work you can consider a job here as turnover is extensive as those inside are getting out. Will not be long term umployment.

    Cons

    Pay is very low competitively, many lower experienced people getting potions because outsiders with proper experience know its not a good place to go.

    Advice to ManagementAdvice

    Sell off stores to operators who will keep people working

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Petty and Boring and heading back to bankruptcy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Analytics Associate in Montvale, NJ
    Former Employee - Data Analytics Associate in Montvale, NJ

    I worked at A&P full-time (more than an year)

    Pros

    Minimal working hours. Easy commute.

    Cons

    Horrible management. No promotions. Non-competitive salaries. Disgusting stores. Internal bickering between departments. The worst place I've ever worked.

    Advice to ManagementAdvice

    Sell the company

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    The company seems very lost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at A&P full-time (more than 5 years)

    Pros

    Schedule flexibility. Co-workers are friendly and fun.

    Cons

    Pay not near what market offers for store mgt. positions.
    Company makes too many operational changes thus causing customer confusion which sends them to the competitor for their shopping needs.
    Micro-management is abundant and sometimes too constricting to allow store mgt. to do their jobs.
    Corporate doesn't seem all too interested in customer comments/concerns about their prices.
    Upper mgt. very unstable in regards to job security and direction.

    Advice to ManagementAdvice

    Listen to what both your customers and store personal have to say regarding the direction of the company.
    Store mgt. needs to have more time off (alternating weekends off) as job burn-out is a main concern.
    Payroll needs to increase to support all programs coming down from the top and support customer service levels.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    It was overall OK and nothing more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at A&P part-time (more than an year)

    Pros

    People are generally hard working, friendly, and many usually get along, many customers appreciate the bagging and service people do, esp. Elders

    Cons

    Late nights (if not all night), little pay raise, management is very tight, they hire too many people and then can't support, the company is going down hill, prices are more expensive, even the hours aren't okay because they ignore your availability and put you on anyway, you usually only get the minimum 12 hours a week, pay isn't enough, and there is no Full-Time anymore.

    Advice to ManagementAdvice

    Make some big changes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Store Manager is a absolute moron who does not know how to treat his employees, be it senior ones or new hires.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Patterson, NY
    Former Employee - Customer Service in Patterson, NY

    I worked at A&P part-time (more than 5 years)

    Pros

    Fairly flexible schedule, low, yet consistent pay, some nice/hard working people, many nice customers to serve.

    Cons

    Store Manager is BRUTAL to work with & has "0" communication skills, extremely low pay, & small pay raises. Many of the teenagers/early 20s crowd are in "Cliques". This is problematic, since they tend to help out/cater to/work with their fellow clique member versus treating other staff equally. Management is clearly oblivious to this daily scenario, which impacts the daily work environment & many times the outcome is poor customer service.

    Advice to ManagementAdvice

    #1--This store manager needs to be removed ASAP from this store. He is by far one of the worst managers with respect to communication & treatment of his employees that I have ever seen or had worked for. I can't believe the corporation still has this man working for them. It in itself is amazing.
    #2---The store needs to have baggers for their customers, specifically on weekends and during rush hour. This is pertinent for excellent customer service. The store MUST have the head cashiers/customer service clerks bounce from register to register bagging for the customers. They must only stop from doing this when paperwork/financial issues need to be handled. Most of the time, these head cashiers do nothing for long lengths of time, and just stand around talking with other employees. A customer may need to have a cart full of groceries to be bagged, and yet the customer service person is doing absolutely nothing in front of the customer, but talking with a co-worker or friend. This is just terrible daily customer service, by these so called "customer service clerks/head cashier."
    Upper management MUST make sure these individuals are constantly bagging for customers versus constantly standing around doing nothing, yet some of them believe they are part of management. This is a joke.
    #3-- Management must actually listen to their employees who do the job day in and day out. They actually should solicit constant suggestions from employees, especially those who have worked for the company for many years. They need to encourage these suggestions, not just have a suggestion drop box. And they should make the employees feel that their suggestions will actually be listened to in order to improve the company and/or work environment & customer service experience.
    #4) Get rid of the "Thank You...come again" repeated phrase. Customers hate this repeated robotic phrase. It carries no sincere meaning, especially to regular every day customers. A sincere: Thanks, Thank You, See you next time, See you next weekend, have a great weekend, nice talking with you, nice serving you, happy holidays, basically a pleasant and warm closing statement. This means something to people and makes them feel as if you really care about them and like them and their patronage. But a robotic: Thank You, Come again...next customer..Thank you come again...Next customer ..Thank you come again.
    This is in itelf: MORONIC. As a regular customer, I would absolutely hate this. And as an employee, you feel like a drone!!!
    #5) Stop timing your cashiers to the point of it being a road race. No customer enjoys the cashier sending all their grocery items to the end of the belt as soon as possible!! This provides LOUSY service, which customers hate. Rather than timing your cashiers, just observe that they are moving their line along fairly quickly, and that they are making their customers feel welcome. I can say wholeheartedly that there are/were no cashiers that were working there that were excessively slow to the point where any customer would be upset, unless maybe if it was their first day it two on the job. Customers should leave with a smile and leave happy. This is hard to provide to the customer when your transactions are turned into a road race. Drop this rediculous policy now!,,,,,,,,
    PROVIDE SINCERE, NICE, FRIENDLY, HELPFUL SERVICE, versus the current poor atmoshphere. It is rediculous and many customers have mentioned that it is just so impersonal, which it is. Cashiers need to move their customers along fairly quick, since no one wants to wait in line all day, BUT get rid of the road race mentality ..."got to get your speed numbers up" mentality and start focusing on real customer service!!!!!!!!!!!!!!!
    #6) It starts at the top of each store, as with any store. Therefore, get rid of the "bully" store manager that runs the store, and bring in a real pleasant & professional guy who employees will respect and love to work for. A great manager will EASILY be able to have his employees run a mile for him. But a poor manager will have a hard time getting much out of his employees, even if he uses a "bully" mentality. Ship this guy to another store, at the very least, ASAP. If the current store manager works there when you think about applying, do your self a favor and don't apply there. Go to another supermarket in the area, such as, Big Y or Shoprite. Believe me, you will be glad you did!!! And that is not even taking the rest of the above mentioned information into consideration, such as the extremely low wages, and the lazy and ineffective customer service adolescents that pretent to work there.
    Again, do yourself a favor and go elsewhere!!!!!!!!!!!

    Doesn't Recommend
    Negative Outlook

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