AAA Mid-Atlantic

  midatlantic.aaa.com
  midatlantic.aaa.com

AAA Mid-Atlantic Reviews

Updated November 14, 2014
Updated November 14, 2014
58 Reviews
3.1
58 Reviews
Rating Trends

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AAA Mid-Atlantic President & CEO Bernhard Koch
Bernhard Koch
22 Ratings

Review Highlights

Pros
  • Fair work/life balance depending on your department and job requirements (in 7 reviews)

  • Good benefits ( medical, health etc ) (in 8 reviews)


Cons
  • Middle management needs to get their act together (in 3 reviews)

  • Management and people are promoted based on who they know (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Mid-Atlantic full-time (more than 10 years)

    Pros

    Good benefits, 401k plan contribution, Flexible working schedule, telecommuting option, smaller teams for better focus, current technology

    Cons

    Opportunities for advancement are tough, hiring process takes longer time than counterparts, slow decision making , need to improve on compensation, timely training options

    Advice to ManagementAdvice

    Better compensation package, provide career path and growth opportunities, invest more in new technologies

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Stable company, great work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE

    I have been working at AAA Mid-Atlantic full-time (more than 10 years)

    Pros

    A company that fosters a culture based on shared values of respect, integrity, teamwork and quality. Positive work environment with opportunities for growth in a variety of business lines. Great compensation package that includes tuition reimbursement, training opportunities, paid time off and bonus plan.

    Cons

    Work life balance is not always possible. Would like more resources to get the job done.

    Advice to ManagementAdvice

    Keep listening to the associates.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Place for Long Term Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at AAA Mid-Atlantic full-time (more than 10 years)

    Pros

    Great benefits
    Good work/life balance
    Caring co-workers
    Challenging projects
    Good leadership
    Hard work pays off

    Cons

    Takes time to advance
    Many roles are singular vs job families
    Outside employees often hired at higher rates than merit increases for current employees

    Advice to ManagementAdvice

    Continue to listen to front line employees
    Review variable pay for all on scheduled basis
    Review merit increase

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    The people I work with treat you like you would treat them, with respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Sales and Service in Newark, DE
    Current Employee - Membership Sales and Service in Newark, DE

    I have been working at AAA Mid-Atlantic full-time (more than an year)

    Pros

    Great atmosphere to work in

    Cons

    pay scale is low for experienced individuals

    Advice to ManagementAdvice

    Hire people based on their experience & not start everyone at the same rate.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good company if you meet and exceed your goals.Maintain your goals and have your own life. Don't get caught up in the politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at AAA Mid-Atlantic

    Pros

    Good benefits: Healthcare, Membership, Discounts

    Cons

    Be weary. Being too trusting is not always good.

    Advice to ManagementAdvice

    N/A

    Approves of CEO
  7.  

    No Growth in Life Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Life Agent in Cherry Hill, NJ
    Current Employee - Life Agent in Cherry Hill, NJ

    I have been working at AAA Mid-Atlantic full-time (more than 3 years)

    Pros

    The people are great at my location!

    Cons

    Goal are unobtainable.. No marketing other then cold call leads. If your not one of the pets being feed leads your dead. The two manager running the department came out of retirement and have no experience managing. The real money is a P&C Agent. but unable to apply due to under goals. People are leaving position after a years time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Travel Agent...Commission Where are You?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent in Baltimore, MD
    Current Employee - Travel Agent in Baltimore, MD

    I have been working at AAA Mid-Atlantic full-time (more than an year)

    Pros

    Great place to work for 9-5 Monday through Friday and some Saturdays. Benefits at any job are a plus and I must say they do take care of you in the benefits department. PTO is a definite plus and most managers are very flexible with your time off requests and schedules. Company puts the member first which is great for retaining old business. Hourly rate is a plus but after taxes and benefits it hurts a little.

    Cons

    Commission bonus set up makes it beyond difficult to earn bonuses beyond your hourly. It seems designed to earn the company more money and give you less. Goals are spread throughout every job title but some of the goals and items you are required to have to sell have little to no relevance to your job position. Member satisfaction is crucial and influential over your standing in the eyes of the company; if the member is not happy with your interaction or any interaction, even if you were not directly involved (if your name is on that survey), that interaction and survey will hurt your overall goal score. Company says they would like new business from a younger generation, however, they are not making a valid effort to allow employees to use social networking to promote events or special promotions.

    Advice to ManagementAdvice

    Allow employees to use social networking to help grow your business; this would extremely helpful from a travel perspective. Start doing travel groups catered toward college students and high school graduates. 18-30 year olds need more promotions and attention from the company if you want new business. Remember that your employees are not just walking goal numbers and selling product is easier when you don't feel like it is the end of the world if you don't sell a random product.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RACC in Hamilton, NJ
    Former Employee - RACC in Hamilton, NJ

    I worked at AAA Mid-Atlantic part-time (more than 3 years)

    Pros

    The company and the supervisors truly cared about work/life balance, got along with all supervisors, work hard to help their employees happy

    Cons

    The actual job was far to stressful after a few years it takes to much of a toll.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Good work experience; Back of the pack mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vienna, VA
    Current Employee - Anonymous Employee in Vienna, VA

    I have been working at AAA Mid-Atlantic full-time (more than an year)

    Pros

    If you've never worked in an office environment this is a good location to sharpen your admin skills. The combination of administrative work and retail can provide a gentle cross into more responsibility within an office environment.

    Cons

    While relationships among co-workers can be good, there are some who manage to skate by under the facade of credit card and insurance referral goals without actually doing any actual work. The job encompasses many avenues of the travel industry, but goals rely heavily on being able to upsell/crossell various unrelated products.

    Based on the goals for these products, some can get their numbers in just two categories and hide away from having to fully interact with the rest of their job requirements. When business picks up, these individuals are not expected to participate in anything other than where their success lies. Placing additional responsibility (or just dumping it in someones lap) on those who have taken the time to fully understand the function of their job.

    Coming in late, leaving early, taking multiple breaks are very common among the "in" crowd.

    Favoritism, lack of leadership accountability, lack of leadership support, and negativity seem to be the more likely attributes of higher ups.

    Advice to ManagementAdvice

    Create a more transparent and approachable leadership atmosphere. The divide that exists between those who have success and those that could use more support and assistance to achieve this success is vast. It permeates the office and has created a very bitter work environment.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    As an Insurance counselor the Hourly rate and benefits are great, Commissions are good for top sellers. Sales goals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent
    Current Employee - Insurance Agent

    I have been working at AAA Mid-Atlantic full-time (less than an year)

    Pros

    Benefits, Salary ,Work hours, Management

    Cons

    Have to acheive minimum Sales goals to keep your job

    Recommends
    Positive Outlook
    Approves of CEO

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