AAA NCNU Insurance Exchange Reviews

Pros

Good salary and work-life balance. Really nice headquarters, free parking and great cafeteria (I'm serious!). AAA does amazing things for the community, particularly its volunteer program. People are generally nice enough, though executives are cutthroat. AAA's mission of protecting members through insurance and roadside service is a noble one, but the downsides of a career here (keep reading) are many.

Cons

As much as this company espouses a flat organization and lack of hierarchy, they're fooling themselves. However, the biggest con is just the sheer number of layoffs in the past three years. The headquarters has literally been gutted of its best employees, some of whom had years of knowledge and experience. For those (lucky?) enough to still be working for AAA, there's a genuine everyday fear of how much longer they'll have a job. Walking the floors of the headquarters is like being at a funeral procession. Nobody dares to crack a smile.

Let's face it: AAA is a brand grasping for air as competitors make them irrelevant in so many areas, especially technology and roadside service. The culture, which at one time stressed AAA's "Vision & Values," has been abandoned and is now a workplace of fear and panic as even an offhand comment from a senior executive leads to scrambling by middle management. Sadly, there's an utter lack of trust in senior management, both the club and the insurance company (they split into two companies in 2011).

Finally, I voluntarily left, so I'm not disgruntled. I'm just merely able to assess working at AAA much more clearly now that I no longer work there. I genuinely feel sorry for those still there.

Advice to Senior Management

Unfortunately, there's nothing I can offer that will help this situation.

Pros

Good reasons,... quite hard to really say, as am sorry to say more bad than good from immediate supervisor support to middle mangement lack of true understanding.

Cons

Supervisory and middle management lack of support of the employees working for them. Plus their lack of knowledge of insurance. Plus being in 19th almos t20th century for the computer programs are laging behind our competitors. True lack of professionalism. Plus life is not always numbers, numbers, numbers.

Advice to Senior Management

Lets get back to basics as well s AAA used to be known for customer service as well, not just numbers, numbers, numbers.. Plese get off your you know what and listen to employees who are working and representing the club.

Pros

"You work within a team of people. Management for the most part was encouraging and there were many opportunities to advance.

Cons

It became very draining since you are only taking calls from people who have just had something bad happen to them or their vehicle. Some would be angry, some would cry but you rarely had any happy people.

Pros

Benefits-health insurance, outstanding 401 (K) plan, PTO, holiday pay
decent income
Great peers to work with...

Cons

Seems as if the company is trying to leave Califonia...or maybe completely replace the local branch offices with AAA Express stores staffed with part time employees. This is definitely no longer the same company that I started out with, the California State Automobile Association. The company's heritage has been completely destroyed by the geniuses sitting on Oak Road in Walnut Creek. What a shame, it was one of the more respected companies in this state, now it is a shadow of its former self.

Advice to Senior Management

GET A CLUE! And I am not referring about how to make your wallets fatter either!!!

Pros

The pay is good, and the coworkers are generally nice.

Cons

As a 105 yrs old company, the communication between departments could be political.

Advice to Senior Management

When the performance is down, don't throw your employee under the bus, think about how you treat your employee.

Pros

Good co-workers. Good benefits and time off.

Cons

Too many changes every single year. Managers and supervisors do not seem to be on the same page.

Advice to Senior Management

Management needs to get better supervisors and needs to treat employs like what they are worth.

Pros

AAA does have a good benefits package which includes a free Classic AAA membership, Medical, Dental, Vision short and long term disability and employee discounts on insurance. AAA is very active in the community and stresses volunteer work as part of your performance review. the front line employees in the branch offices are good people and put the members first.

Cons

Senior and Executive Management need to get a clue. In the Nevada market AAA gets a failing grade when it comes to caring about its employees and providing competitive rates to its potential clients. Renewal commission is horrible for insurance agents and there are restrictions on how agents can market themselves. Sales and Service Associates are forced to work with skeleton crews and have goals that are very difficult to achieve due to the business flow of the offices. AAA is technology impaired. Systems are very outdated and management is slow to make changes in technology. Management also fails to adapt to the changing marketplace due to the change in people's thinking due to the bad economy. There is a revolving door with insurance agents in most offices because of their managers' lack of sales experience.

Advice to Senior Management

Management needs to open their eyes and stop living in a dreamworld. Management needs to adapt to the changing marketplace, especially in Las Vegas. Doing business as usual is not cutting it. Management also needs to acknowledge that employee morale is at an all time low at AAA. Rates are horrible in a very competitive marketplace where clients are extremely price sensitive due to the bad local economy. AAA has priced itself out of the market. Quit stating "Do not sell on price" to a market that has 20% unemployment, a governor that is cutting more jobs and not bringing in new revenue and leads the nation in forclosures. Hire district and assistant district managers with insurance sales experience, not yes men/women. A distrct manager with travel experience and no insurance can not tell anyone how to market insurance in a bad economy. Management needs to listen to what agents are telling them and take it into consideration rather than blowing the person off and being stubborn about it. AAA needs to change the way they do business or there will be no AAA in Nevada. Last, MAnagement needs to practive Visions and Values. Its used on the frontline staff but management fails to live up to the values such as accountability, putting members first, and integrity to name a few.

Pros

Good company with decent benefits. The working hours are fair ~ typical with any full-time job. Great brand recognition, which makes it easier to sell products. Good company match on the 401K.

Cons

HORRIBLE management and executive staff. Typical manager has little or no experience in the insurance business. Management only concerned with "the bottom line" and specific to sales, there is a "stack 'em high, and let 'em fly" mentality. Hire a bunch of agents and let most fail, fire them, repeat process. Once a great company... now an also-ran!

Advice to Senior Management

re-focus your efforts on CUSTOMER SERVICE, instead of pure-sales driven results. The sales will naturally follow when the word gets out that AAA provides superior service. Customers realize that they are just another sale and the agent is too busy trying to produce new business to create a value-added relationship with their agent.

Pros

Descent pay (only recently), new building, parking, great benefits, amazing people, great brand

Cons

Reorg, reorg! At least every 6 months. We do this very well. Hire consulting firms to come in change something not broken! Massive chaos with a separation that has left long tenure employees jobless. It's all about who you know and playing the political game. Management could care less about the employees! Reduce expenses, reduce....grow, grow.

Advice to Senior Management

Get your values back! Start with your employees, the heavy haulers, you may succeed?? Take accountability, get involved with the folks that help you show up and get paid! There is no personal respect or values, you don't walk the talk!

Pros

The people who there are passionate about working with meembers.

Cons

AAA is going through lots of changes right now..