AAA NCNU Insurance Exchange Reviews in Sacramento, CA Area

Pros

Good salary
Great benefits
Good brand recognition
Supportive managers
Great network of co-workers across the company
Heart of those in the trenches
Much better senior leadership than in past years
Members First focus

Cons

Constant change above normal corporate average even in this economy
Unclear direction particularly with the split
Lofty sales goals especially with rates and so many changes
Concerns about new AM and Fireline negatively affecting ability to meet goals in most areas
Too few employees to adequately support sales people
Overworked employees fear negatively impacting Members First due to burnout

Advice to Senior Management

Go back to being really good at what we do so we can embrace a new and innovative future. We have reinvented the wheel so much, we have forgotten how well the wheel can actually roll.

Pros

Good company with decent benefits. The working hours are fair ~ typical with any full-time job. Great brand recognition, which makes it easier to sell products. Good company match on the 401K.

Cons

HORRIBLE management and executive staff. Typical manager has little or no experience in the insurance business. Management only concerned with "the bottom line" and specific to sales, there is a "stack 'em high, and let 'em fly" mentality. Hire a bunch of agents and let most fail, fire them, repeat process. Once a great company... now an also-ran!

Advice to Senior Management

re-focus your efforts on CUSTOMER SERVICE, instead of pure-sales driven results. The sales will naturally follow when the word gets out that AAA provides superior service. Customers realize that they are just another sale and the agent is too busy trying to produce new business to create a value-added relationship with their agent.

Pros

A job with very minor benefits. Lots of layoffs, constantly, watch those around you be downsized, watch company beneifts such as pensions being eliminated. A job you will stay at for life as you have minor retirement benefits. Of course, you do keep accumulating work while on vacation so you have something to look forward to when you return.

Cons

No Roth 401K, pension plan eliminated. Virtually no retirement assistance from company despite claims made. Minor raises if at all. Company claims to be struggling, despite record profits and pay to management, though pensions are now gone. Nice.

Advice to Senior Management

offer empoyees 1/10th of management benefits/perks/pensions would be a great start

Pros

401k
Benefits- Name Brand reputation

Cons

Too many changes by consultants that don't know what's best but get a big pay off then leave to the next company. Leaving AAA in no better shape

Advice to Senior Management

Should have never changed the parts that weren't broke! Customer relation is what built the strong name brand. Changing procedures too frequently is like a big race leading now where.

Pros

Great benefits, 401k
Co-workers are great, many positions remote

Cons

Senior management let go of some of the best employees, some with over 25+ years experience without batting an eyelid. Many had to struggle through economic collapse and do they care?? No, as long as they continue to get THEIR own bonuses, they could care less about what happens to employees.

Advice to Senior Management

Become more efficient and get rid of incompentence in senior leadship roles....

Pros

I loved my paychecks. Plenty of overtime available. Great collaborative effort to satisfy the members. Forward thinking management. Overall the best job I have ever had.

Cons

Well everything was going great until they decided to close all of the contact centers in nor-cal and replace us with reps elsewhere.

Advice to Senior Management

Bring back the call centers to this area and give us our jobs back! We can hardly find any jobs matching our job skills and previous pay rates.

Pros

It was a good place to work for a while but they are focusing on driving sales to the call centers more than the district offices. This is good if you want to work in a call center... in Arizona or Oklahoma.

Cons

In this tough economic climate it's tough to sell insurance if it is overpriced. It's a dinosaur of a company, technologically speaking.

Advice to Senior Management

The management seems to have very little concept of what it is like to work in a district office. 20 words

Pros

AAA is still a great brand and have a strong following. we have great products and the company does stand by its word to our members

Cons

although the company is striving to stay current with technology, the people making the decisions in this area have no clue what the people actually using the technolgy need and want. Too much money has been waisted on crappy programs, which leads to cuts

Advice to Senior Management

You need to utlize all the knowlege and experience your employees have to offer, and get back to the basic fomula that has made this company what it is today or was

Pros

Good compensation for the job, pride of the brand, each job teaches you a lot of new skills and exposes you to situations you can't begin to train for. Most of the employees are very nice and professional, more so than in other jobs, and the daily interaction with lots of different people allowed for excellent networking. It was definitely an okay job if you could put up with the politics and stress, and were there for only a check.

Cons

Management didn't give a hoot about the front-line employees. Shifts and schedules can be lousy and inflexible depending on department and seniority - some folks had been there 10+ years and couldn't get a full weekend off. When the company needed to 'streamline costs', it would intentionally nitpick current employees' performance so they couldn't get bonuses or raises, rather than actually try to remedy any budgeting problems - which seems petty and counterproductive, and not very good representation of the AAA brand.

Advice to Senior Management

Wish my career had ended on a more positive note than "I was one of many whipping boys for upper management's poor decisions". Please start listening to the front-line employees and take what they have to say seriously.... they know better than you do, because they actually come out from behind the desk every day.

Pros

Free basic membership to AAA for working here, your choice of United PPO and Kaiser medical, Delta dental, VSP vision, Fidelity 401k w/dollar for dollar match up to 3% then .50 to the dollar for 2% after that(I'm pretty sure), supplemental retirement program, generally nice people, decent compensation.

Cons

Favoritism. If there is an open position, and your supervisor tells you to apply for it, you should, and you will probably get that position. Poor financial management at the executive level. Money is being spent on computer programs that are scrapped less than a year into use. Not just one, but several systems. Training of new call center reps is poor, and does not get reviewed or improved, even when management is aware of a problem. Corruption in the higher levels of management, fudging numbers, embezzlement, etc. Poor background checks resulting in the afore-mention situations. Communicating information only after it is needed, not before, when it would ahve been useful. Field insurance agents who are unethical in their sales and dealings.

Advice to Senior Management

Stop wasting money on systems that don't work, and provide adequate training to the minions in Glendale, AZ, and soon to come Oklahoma City, OK. I cannot believe that you intend to have the AZ people train the poor schmucks in OK, when AZ can barely put on their own pants.