AAA Northern California, Nevada & Utah

www.calstate.aaa.com
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AAA Northern California, Nevada & Utah Reviews

Updated February 11, 2015
Updated February 11, 2015
57 Reviews
2.4
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Tim Condon
10 Ratings

Review Highlights

Pros
  • Well known brand name and roadside service, nothing else (in 3 reviews)

  • Great co-workers, benefits are slowly disapearing (in 2 reviews)


Cons
  • The new CEO installed a hierarchical structure reminiscent of the 1980s which is completely out of touch with modern collaborative management (in 3 reviews)

  • Many re-orgs and the upper management is always changing their minds (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Emeryville, CA
    Current Employee - Manager in Emeryville, CA

    I have been working at AAA Northern California, Nevada & Utah

    Pros

    Pay, work life balance, company vehicle, excellent and cheap insurance and benefits

    Cons

    Somewhat indecisive and secretive with big decisions and projects. High ELT turnover. Cloudy goals and focus over the last several years

    Advice to ManagementAdvice

    Be more transparent and decisive.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Almost 8 Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Support Manager in Glendale, AZ
    Current Employee - Data Support Manager in Glendale, AZ

    I have been working at AAA Northern California, Nevada & Utah full-time (more than 5 years)

    Pros

    Great Pay, bonus, and 401k

    Cons

    You can't trust management. Politics are heavy. They change for the sake of changing. No accountability. Disabled Reply All in Outlook.

    Advice to ManagementAdvice

    Start trying to rebuild trust. Put together a plan and communicate that plan.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Top-down Pyramid Structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent in San Francisco, CA
    Current Employee - Insurance Agent in San Francisco, CA

    I have been working at AAA Northern California, Nevada & Utah full-time (more than 5 years)

    Pros

    Good paid holiday schedule. I think it's 10 paid days per year.

    Cons

    The most boring & self centered management I've encountered in my 35 years of work experience. Compensation for field staff and agents is below industry standards.

    Advice to ManagementAdvice

    Find a sense of humor - it's only an auto club/insurance brokerage.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    You are better off working somewhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA

    I have been working at AAA Northern California, Nevada & Utah

    Pros

    Free lunch for a day within a week

    Cons

    A lot of people especially in IT are there to play politics and not really deliver solutions. End users are not happy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Finally!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Northern California, Nevada & Utah full-time (more than 10 years)

    Pros

    Perhaps I live with rose colored glasses. Working for AAA for the last 29 years I've seen it's ups and downs. We are finally on an upswing. This is a company that was proud to serve our members. With the recent changes, I believe we are going back to our values which puts our members first.

    As for compensation, it is fair market value. Training classes are available but our systems make it difficult to find.

    Cons

    Technology, the last regime was big on outsourcing (or Right Sourcing as one Manager put it). We use One Login, Sale Force, Workday, WNS, technology is outsourced to India, so it Accounts Payable, Emergency Road Service. Claims information is on Insurance Exchange Server.

    Advice to ManagementAdvice

    Bring back many outsourced business back to California, Nevada, or Utah. Have one internal system that talks amongst all lines.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    When you want to do something right, you do it yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at AAA Northern California, Nevada & Utah as a contractor (less than a year)

    Pros

    Nice office, good atmosphere, great co-workers.

    Cons

    Not so bright future, some functions are out-sourced but the vendors do a lousy job.

    Top executives who know nothing about technology, other executives who make bad decisions.

    The company does not seem like it wants to invest in technology and equipment, but rather keep outsourcing everything outside.

    Company does not want to build their own team and make people stay.

    Advice to ManagementAdvice

    Invest in people and build your own winning team, stop relaying on outside vendors to do the work, as it has been proven that vendors don't care about the AAA brand.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Great mission, however, no opportunity to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Northern California, Nevada & Utah full-time (more than a year)

    Pros

    The mission of the company is easy to jump on board with. Members first!

    Cons

    Cheap compensation, no management training program, no upward mobility. There are people here who were hired in as an admin 19 years ago, and are still admin despite being bright, capabale, and experienced managers.

    CEO promotes "hire within" however this has only applied to VP level managers (VP, senior VP, exec VP, etc.). very hard to believe the CEO when the rich get richer, and everyone else despite being qualified and experienced, get passed up for outside hires.

    CEO even disabled the "reply all" button on everyone's Outlook. This just adds time to my day when coresponding to a group. How does this add value to the company?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Berkeley District Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Associate in Berkeley, CA
    Former Employee - Sales and Service Associate in Berkeley, CA

    I worked at AAA Northern California, Nevada & Utah full-time (more than 5 years)

    Pros

    Great tream, multi tasking, provided PTO

    Cons

    lack of training, management issues, hourly cutback

    Advice to ManagementAdvice

    Train in sytems

    Doesn't Recommend
    Negative Outlook
  10.  

    Lots of change. A department could be here today then gone tomorrow. Very redundant and communication is not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support in Glendale, AZ
    Former Employee - IT Support in Glendale, AZ

    I worked at AAA Northern California, Nevada & Utah full-time (more than 3 years)

    Pros

    It can be stable depending on what department. Also, it is large enough to be positioned some where else in the event of a layoff. There is flexibility depending on your department to shift hours or even work from home.

    Cons

    Lots of change, no clear direction, not a lot of structure. Great place to work if you are risk taker and you don't mind figuring everything out by yourself.

    Advice to ManagementAdvice

    Often, you will having training. This is a waste of time because rarely is it implemented.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Working for "the club"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Emeryville, CA
    Current Employee - Product Manager in Emeryville, CA

    I have been working at AAA Northern California, Nevada & Utah full-time (more than a year)

    Pros

    Great set of people. Young group managing the website and tech function

    Cons

    Was there when separating from AAA insurance and many challenges with money and reproducing infrastructure

    Advice to ManagementAdvice

    Best wishes in a challenging market. Be nimble

    Recommends
    Negative Outlook
    No opinion of CEO

AAA Northern California, Nevada & Utah Photos

Jessica K. - Sales Agent Since 2010
Alfonso S. - Licensed Sales Associate Since 2005
Josephine C. - ERS Specialist I Since 2008

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