AAA Northern California, Nevada & Utah

www.calstate.aaa.com

AAA Northern California, Nevada & Utah Reviews

Updated January 28, 2015
Updated January 28, 2015
55 Reviews
2.7
55 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Tim Condon
9 Ratings

Review Highlights

Pros
  • Well known brand name and roadside service, nothing else (in 3 reviews)

  • Great co-workers, benefits are slowly disapearing (in 2 reviews)


Cons
  • The new CEO installed a hierarchical structure reminiscent of the 1980s which is completely out of touch with modern collaborative management (in 3 reviews)

  • Many re-orgs and the upper management is always changing their minds (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Emeryville, CA
    Current Employee - Manager in Emeryville, CA

    I have been working at AAA Northern California, Nevada & Utah

    Pros

    Pay, work life balance, company vehicle, excellent and cheap insurance and benefits

    Cons

    Somewhat indecisive and secretive with big decisions and projects. High ELT turnover. Cloudy goals and focus over the last several years

    Advice to ManagementAdvice

    Be more transparent and decisive.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    You are better off working somewhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA

    I have been working at AAA Northern California, Nevada & Utah

    Pros

    Free lunch for a day within a week

    Cons

    A lot of people especially in IT are there to play politics and not really deliver solutions. End users are not happy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Finally!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Northern California, Nevada & Utah full-time (more than 10 years)

    Pros

    Perhaps I live with rose colored glasses. Working for AAA for the last 29 years I've seen it's ups and downs. We are finally on an upswing. This is a company that was proud to serve our members. With the recent changes, I believe we are going back to our values which puts our members first.

    As for compensation, it is fair market value. Training classes are available but our systems make it difficult to find.

    Cons

    Technology, the last regime was big on outsourcing (or Right Sourcing as one Manager put it). We use One Login, Sale Force, Workday, WNS, technology is outsourced to India, so it Accounts Payable, Emergency Road Service. Claims information is on Insurance Exchange Server.

    Advice to ManagementAdvice

    Bring back many outsourced business back to California, Nevada, or Utah. Have one internal system that talks amongst all lines.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    When you want to do something right, you do it yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Northern California, Nevada & Utah as a contractor (less than a year)

    Pros

    Nice office, good atmosphere, great co-workers.

    Cons

    Not so bright future, some functions are out-sourced but the vendors do a lousy job.

    Top executives who know nothing about technology, other executives who make bad decisions.

    The company does not seem like it wants to invest in technology and equipment, but rather keep outsourcing everything outside.

    Company does not want to build their own team and make people stay.

    Advice to ManagementAdvice

    Invest in people and build your own winning team, stop relaying on outside vendors to do the work, as it has been proven that vendors don't care about the AAA brand.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Great mission, however, no opportunity to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Northern California, Nevada & Utah full-time (more than a year)

    Pros

    The mission of the company is easy to jump on board with. Members first!

    Cons

    Cheap compensation, no management training program, no upward mobility. There are people here who were hired in as an admin 19 years ago, and are still admin despite being bright, capabale, and experienced managers.

    CEO promotes "hire within" however this has only applied to VP level managers (VP, senior VP, exec VP, etc.). very hard to believe the CEO when the rich get richer, and everyone else despite being qualified and experienced, get passed up for outside hires.

    CEO even disabled the "reply all" button on everyone's Outlook. This just adds time to my day when coresponding to a group. How does this add value to the company?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Berkeley District Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Associate in Berkeley, CA
    Former Employee - Sales and Service Associate in Berkeley, CA

    I worked at AAA Northern California, Nevada & Utah full-time (more than 5 years)

    Pros

    Great tream, multi tasking, provided PTO

    Cons

    lack of training, management issues, hourly cutback

    Advice to ManagementAdvice

    Train in sytems

    Doesn't Recommend
    Negative Outlook
  8.  

    Lots of change. A department could be here today then gone tomorrow. Very redundant and communication is not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support in Glendale, AZ
    Former Employee - IT Support in Glendale, AZ

    I worked at AAA Northern California, Nevada & Utah full-time (more than 3 years)

    Pros

    It can be stable depending on what department. Also, it is large enough to be positioned some where else in the event of a layoff. There is flexibility depending on your department to shift hours or even work from home.

    Cons

    Lots of change, no clear direction, not a lot of structure. Great place to work if you are risk taker and you don't mind figuring everything out by yourself.

    Advice to ManagementAdvice

    Often, you will having training. This is a waste of time because rarely is it implemented.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Working for "the club"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Emeryville, CA
    Current Employee - Product Manager in Emeryville, CA

    I have been working at AAA Northern California, Nevada & Utah full-time (more than a year)

    Pros

    Great set of people. Young group managing the website and tech function

    Cons

    Was there when separating from AAA insurance and many challenges with money and reproducing infrastructure

    Advice to ManagementAdvice

    Best wishes in a challenging market. Be nimble

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Time Capsule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA

    I have been working at AAA Northern California, Nevada & Utah full-time (more than a year)

    Pros

    Extremely nice people who for the most part try to help each other out.

    Cons

    The new CEO installed a hierarchical structure reminiscent of the 1980s which is completely out of touch with modern collaborative management. This has created an environment where no one feels they have any decision making power. It says a lot that there is a hiring freeze in an economy where many others are hiring. There is a huge sense of disgruntlement amount employees and the feeling that management doesn't care. Many are looking to leave. I would not recommend this job to anyone who wants to move forward in their career.

    There is no training and knowledge is not centralized at all making setting up even simple things such as a conference call number, etc extremely time consuming.

    Fun fact 1 - an employee satisfaction survey indicated that people feel that there is no ability to move forward in their career and they are dissatisfied. The company's response was to say that they need to do more surveys to really understand that if that is true. Um, read the results...it is true.

    Fun fact 2: overheard in a meeting "we are like 1960 but we are really cool for 1960!" Um.....

    Advice to ManagementAdvice

    Your company is located in the heart of an area that has thrived on collaborative work environments, yet you are fully embracing a style of leadership that is archaic. The company was broken and so you felt you needed to make changes but the changes you are attempting to make are not anything that would entice talented people to work for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Unethical, unprofessional, self centered executive leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Ramon, CA
    Former Employee - Anonymous Employee in San Ramon, CA

    I worked at AAA Northern California, Nevada & Utah full-time (more than 10 years)

    Pros

    Co-workers were almost always helpful with other employees, sharing shortcuts, tips and ways to navigate the IT systems. Employees almost always did their very best to provide excellent customer service by going above and beyond the normal practices of customer service. Field managers attempted to maintain a culture that valued employees and customers despite executive management's vacillation regarding service and profitability.

    Cons

    The president and his executive team would do almost anything to make their goals so as to achieve their exorbitant annual bonuses. Cutting staff and reducing staff levels to the point where customer service suffered was a scheme to reduce expenses and increase executive compensation. The president would fire executives every 3 months or so, if they were unable to achieve unrealistic results. The COO exemplified an executive who would do whatever was necessary even if unethical or immoral to please the president while putting on a "face" that she was concerned about the individual employee. If you ever wondered how the Nazis accumulated power and seduced followers to carry out their agenda, just look at what happened at AAA. Some hope for the future with a new president and the exit of the COO and others similar to her. Watch and wait before you go to work here. See if the changes will make this a better place.

    Advice to ManagementAdvice

    The Board moved in the right direction by removing the President. The exodus of the COO and her ilk is also a positive development. However, you the Board let this situation get away from you for over three years. Find and implement a way to keep track of what is actually happening in the company rather than just taking the word of those who have a vested interest in providing a positive but inaccurate view of the company. And for you Board Members who let this get out of hand, and if you don't have the experience or capability to manage and hire an effective and ethical executive team, consider resigning and getting others in with the experience and will to do so.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

AAA Northern California, Nevada & Utah Photos

Jessica K. - Sales Agent Since 2010
Alfonso S. - Licensed Sales Associate Since 2005
Josephine C. - ERS Specialist I Since 2008

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