AAA Texas Reviews

Updated August 26, 2015
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50 Employee Reviews

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  1. AAA Direct Sales Unit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Insurance Agent in Coppell, TX
    Current Employee - Licensed Insurance Agent in Coppell, TX
    Recommends
    Positive Outlook

    I have been working at AAA Texas (More than a year)

    Pros

    Great work environment. Competitive compensation. Tons of room to grow and learn

    Cons

    Fast paced. Tough learning curve and a high turnover rate.

    Advice to Management

    Keep doing what you're doing


  2. Insurance Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Service Representative in Garland, TX
    Current Employee - Insurance Service Representative in Garland, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits, room to advance within the company, great experiences to grow.

    Cons

    Difficult customers at times, changes in policies.


  3. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Fort Worth, TX
    Former Employee - Insurance Sales Agent in Fort Worth, TX
    Recommends
    Positive Outlook

    I worked at AAA Texas (Less than a year)

    Pros

    Very professional work environment with great benefits

    Cons

    No cons for this company

    Advice to Management

    Na


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. It Pays The Bills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Specialist in Garland, TX
    Current Employee - Branch Specialist in Garland, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits and somewhat of a regular work schedule. I have worked with some great people but the turnover rate is so high that the good ones don't last long at all.

    Cons

    Upper Management in general. You get "occurances" for any time off you take even if you have it to use. If you don't reach all your unrealistic goals, they punish you by making you go to training after hours. Everything is run by favoritism. If they don't like you, they talk about you behind your back with your coworkers. Horribly unprofessional.

    Advice to Management

    REPLACE ALL UPPER MANAGEMENT.


  6. Claims

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Coppell, TX
    Current Employee - Claims Adjuster in Coppell, TX
    Recommends
    Positive Outlook

    Pros

    Great benefits. One of the few companies that still has a pension and that is in addition to the 401k. People are friendly and supportive. .

    Cons

    Working in claims will always be a busy and stressful job and the people here make it an enjoyable place


  7. Overall great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Service Representative in Coppell, TX
    Current Employee - Claims Service Representative in Coppell, TX
    Recommends
    Positive Outlook

    I have been working at AAA Texas full-time (More than 3 years)

    Pros

    AAA Texas is in a major growth period which is great for opportunity! The headquarters in Coppell is a very nice facility. It's definitely the nicest office I've ever worked in! There is a lot of opportunity to get involved in projects and to help the company move forward and change and grow. Pay is good, benefits are great, and the pension plan is awesome. The company's "heart" is in the right place even when their execution could have been better.

    Cons

    It's not perfect but guess what? I've worked for other insurers and they're not perfect either. Each company is going to have their "mess." Technology here is a little behind the times and they don't always think through changes which causes some major growing pains. Weekends are required in Claims (on a rotating basis) and there is no additional pay for this (although you do get a comp day). This is one of the few companies that does NOT pay for weekend work which is disappointing. They are working to change this currently.

    Advice to Management

    Take your time with changes! When implementing a change to a unit, work out the logistics and involve the people who are going to be rolling out the change. Pay for weekends and create a structure for promotional and advancement opportunities.


  8. Great Career Opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at AAA Texas full-time (More than 10 years)

    Pros

    Good benefits, strong company culture, promotion from within, great teamwork

    Cons

    There are some growing pains to go along with rapid expansion in Texas.

    Advice to Management

    Listen to your employees


  9. Helpful (1)

    Great Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coppell, TX
    Current Employee - Anonymous Employee in Coppell, TX
    Recommends
    Positive Outlook

    I have been working at AAA Texas full-time (More than 5 years)

    Pros

    If you want opportunity with this company and make it known, management is great about providing them. You can gain a lot of experience and knowledge to help you in your future. The Benefits are fantastic too! They provide a pension which most companies don't do anymore and the 401k is great! I love working for this company!

    Cons

    The main office is in Coppell which is about a 45 minute drive on busy traffic days and they don't allow you to work from home.


  10. HR lies. High pressure sell not csr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Specialist in Coppell, TX
    Former Employee - Service Specialist in Coppell, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AAA Texas full-time (Less than a year)

    Pros

    Easy to call out on shift and not have to talk with superviser. No other good thing but have to make 20 word

    Cons

    Sales is require and bad schedules make you work all weekend. Very low tech and have csr count calls every 2 hours

    Advice to Management

    Less sales goal and stop counting calls


  11. Helpful (1)

    Very old company, that needs a face lift

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook

    I worked at AAA Texas (More than 3 years)

    Pros

    Benefits...nothing else comes to mind

    Cons

    Too many unrealistic goals, low employee moral, unrealistic expectations, no help from management, very reactionary company, behind the times, your just a number, employee turnover is huge.

    Advice to Management

    Learn from those companies who have a business model that has maintained employee loyalty. It might help you with employee turnover.



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