AAA Texas Reviews

Updated February 28, 2015
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  1. AAA call center has many great opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Texas

    Pros

    AAA is growing and they have many jobs available which means there is lots of room for advancement. The training, pay and benefits are all good.

    Cons

    Many of the departments require some weekend work.

    Advice to ManagementAdvice

    Empower employees to make decisions. AAA has some great people working here.

    Recommends
    Positive Outlook
  2. Very Good Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Texas

    Pros

    I have been with the company for more than 10 years and it has been a great place to work. This is a place I hope to retire from. There are many great opportunities and it is a company where you can advance.

    Cons

    There is no gym to workout

    Recommends
    Positive Outlook
  3. Ok depending on position.....Good learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Agent in Dallas, TX
    Former Employee - Insurance Sales Agent in Dallas, TX

    I worked at AAA Texas full-time (more than 5 years)

    Pros

    Great people. Fully vested after 5yrs.

    Cons

    Small room for advancement. Up and pay structure.

    Advice to ManagementAdvice

    Share the wealth

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful

    The absolute worst job I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Policy Management Specialist in Irving, TX
    Current Employee - Policy Management Specialist in Irving, TX

    I have been working at AAA Texas full-time (more than a year)

    Pros

    Good Cafeteria, Decent benefits, Your misery will have company ie your fellow depressed coworkers, Great Gym (that I would have used if I didn't hate being at my job longer than I had to), Once you've worked there, any other job is a piece of cake.

    Cons

    Micro-management, non stop stress, call center bullcrap, unreliable management. Taking days off is next to impossible. Confusing policies and training doesn't help once it is time to sink or swim. I was a Policy Management Specialist which dealt mainly with insurance, but I pretty much performed several positions. The morale is abysmal due to the working conditions. Little to no chance of advancement.

    Advice to ManagementAdvice

    Advice to management is useless. My advice to the workers is to find something else. This company does mass hiring for a reason.

    Doesn't Recommend
  6. Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services in Houston, TX
    Current Employee - Member Services in Houston, TX

    I have been working at AAA Texas

    Pros

    Decent insurance, pension, reasonable goals in most areas & easy job.

    Cons

    Lack of structure!!! Cheap company. Lack of advanced technology. Managers overloaded with conference calls & managing more than one branch that employees are poorly managed. Managers have no backbone. As a result, some employees are habitually late, slipping out of the office for personal errands when management is absent thereby leaving other employees to pick up the slack. Employees are poorly dressed for work and dress code is not enforced.

    Advice to ManagementAdvice

    Please stand up to your upper management regarding the decline of employee morale due the above mentioned Cons. Please stop OPENLY socializing with certain employees outside of work. This gives the appearence of favortism. Please DO surprise visits when not expected in the office so that you can see who is abusing the system. Please ALTERNATE WEEKENDS OFF MORE CONSISTANLY. Employees have lives outside of AAA. Half days on Saturday is still a day at work!!! If you are not keeping up with your employees(above mentioned Cons) then it would behoove management to at least be consistant in awarding alternate weekends off. This could temporarily offset the poor morale issues. If the above mentioned Cons were addressed there would not be such a high turnover.

    Doesn't Recommend
    Negative Outlook
  7. Dispatch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Texas full-time (more than a year)

    Pros

    Pay, quarterly and yearly incentives and they celebrate every holiday with food!

    Cons

    The Managers! High turn over rate but that's any call center

    Recommends
    Positive Outlook
  8. 1 person found this helpful

    Not a Long Term Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent in Irving, TX
    Former Employee - Direct Sales Agent in Irving, TX

    I worked at AAA Texas full-time (more than 3 years)

    Pros

    Free AAA Plus Membership
    Decent health insurance
    Paid training/licensing

    Cons

    No career growth
    Terrible hours (late night/weekends) are mandatory
    Inexperienced management
    Micromanagement
    Low morale and disrespect from peers and management

    Doesn't Recommend
    Negative Outlook
  9. RUN!!!!! DO NOT LOOK BACK!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims in Irving, TX
    Current Employee - Claims in Irving, TX

    I have been working at AAA Texas full-time

    Pros

    there's a cafeteria on site and until the end of the year, a parking garage

    Cons

    Management appears to be incredibly incompetent. Do not expect to be developed in your career here. In fact I'm sure TDI would love to know what goes on here. The company is horribly cheap. The computers crash on a daily basis and the software is inefficient. No one even has real name tags. You get a piece of paper in a sheet protector with your name on it, taped to the side of your desk. They drug test your hair like you're going to be flying planes, yet people dress like they're going to work at a strip club. I've never seen so many visible tattoos, inappropriately dressed and grammatically challenged people in a professional environment. It's a total joke.

    Advice to ManagementAdvice

    Hire more people with some class and less visible tattoos. I'd recommend a grammar test as opposed to a hair follicle drug test. Also,get some real name tags. Seriously. These are full time employees, not temps.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. The management will push you to your breaking point and then find a way to getrid you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at AAA Texas

    Pros

    Possibly earn a good salary

    Cons

    Very very stressful environment that needs an overhaul for working conditions

    Advice to ManagementAdvice

    Scare tactics are bad for team morale

    Doesn't Recommend
    Neutral Outlook
  11. 1 person found this helpful

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales Agent in Dallas, TX
    Current Employee - Insurance Sales Agent in Dallas, TX

    I have been working at AAA Texas full-time (more than a year)

    Pros

    They help you get your insurance license, training is extensive and informative, paid training.

    Cons

    What you learned in training is foreign to what happens when you're out in the field. No work-life balance.

    Advice to ManagementAdvice

    Quit micro-managing and making unkept promises. Speak to the agents respectfully, because we make you money.

    Doesn't Recommend
    Negative Outlook

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