AAA Texas Reviews

Updated April 13, 2015
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  1. Travel Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Texas full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    It is a stable company.

    Cons

    The "goals" they set are unreasonable and the company has changed quite a bit over the last several years. Upper management is also not out to help lower employees but only save their own butts. So, it may be a stable job for as long as it takes for you to make someone find a way to get rid of you as an employee. Even if there is no fault of your own.

    Advice to Management

    Go back to treating employees with respect and taking care of them. Not expecting them to slave away for 0 recognition and no help from upper management.

  2. Helpful (1)

    AAA call center has many great opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Texas

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    AAA is growing and they have many jobs available which means there is lots of room for advancement. The training, pay and benefits are all good.

    Cons

    Many of the departments require some weekend work.

    Advice to Management

    Empower employees to make decisions. AAA has some great people working here.

  3. Very Good Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Texas

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I have been with the company for more than 10 years and it has been a great place to work. This is a place I hope to retire from. There are many great opportunities and it is a company where you can advance.

    Cons

    There is no gym to workout

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  5. Ok depending on position.....Good learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Agent in Dallas, TX
    Former Employee - Insurance Sales Agent in Dallas, TX

    I worked at AAA Texas full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great people. Fully vested after 5yrs.

    Cons

    Small room for advancement. Up and pay structure.

    Advice to Management

    Share the wealth

  6. Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services in Houston, TX
    Current Employee - Member Services in Houston, TX

    I have been working at AAA Texas

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent insurance, pension, reasonable goals in most areas & easy job.

    Cons

    Lack of structure!!! Cheap company. Lack of advanced technology. Managers overloaded with conference calls & managing more than one branch that employees are poorly managed. Managers have no backbone. As a result, some employees are habitually late, slipping out of the office for personal errands when management is absent thereby leaving other employees to pick up the slack. Employees are poorly dressed for work and dress code is not enforced.

    Advice to Management

    Please stand up to your upper management regarding the decline of employee morale due the above mentioned Cons. Please stop OPENLY socializing with certain employees outside of work. This gives the appearence of favortism. Please DO surprise visits when not expected in the office so that you can see who is abusing the system. Please ALTERNATE WEEKENDS OFF MORE CONSISTANLY. Employees have lives outside of AAA. Half days on Saturday is still a day at work!!! If you are not keeping up with your employees(above mentioned Cons) then it would behoove management to at least be consistant in awarding alternate weekends off. This could temporarily offset the poor morale issues. If the above mentioned Cons were addressed there would not be such a high turnover.

  7. Helpful (1)

    The absolute worst job I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Policy Management Specialist in Irving, TX
    Current Employee - Policy Management Specialist in Irving, TX

    I have been working at AAA Texas full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good Cafeteria, Decent benefits, Your misery will have company ie your fellow depressed coworkers, Great Gym (that I would have used if I didn't hate being at my job longer than I had to), Once you've worked there, any other job is a piece of cake.

    Cons

    Micro-management, non stop stress, call center bullcrap, unreliable management. Taking days off is next to impossible. Confusing policies and training doesn't help once it is time to sink or swim. I was a Policy Management Specialist which dealt mainly with insurance, but I pretty much performed several positions. The morale is abysmal due to the working conditions. Little to no chance of advancement.

    Advice to Management

    Advice to management is useless. My advice to the workers is to find something else. This company does mass hiring for a reason.

  8. Dispatch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Texas full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Pay, quarterly and yearly incentives and they celebrate every holiday with food!

    Cons

    The Managers! High turn over rate but that's any call center

  9. Helpful (1)

    Not a Long Term Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent in Irving, TX
    Former Employee - Direct Sales Agent in Irving, TX

    I worked at AAA Texas full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Free AAA Plus Membership
    Decent health insurance
    Paid training/licensing

    Cons

    No career growth
    Terrible hours (late night/weekends) are mandatory
    Inexperienced management
    Micromanagement
    Low morale and disrespect from peers and management

  10. RUN!!!!! DO NOT LOOK BACK!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims in Irving, TX
    Current Employee - Claims in Irving, TX

    I have been working at AAA Texas full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there's a cafeteria on site and until the end of the year, a parking garage

    Cons

    Management appears to be incredibly incompetent. Do not expect to be developed in your career here. In fact I'm sure TDI would love to know what goes on here. The company is horribly cheap. The computers crash on a daily basis and the software is inefficient. No one even has real name tags. You get a piece of paper in a sheet protector with your name on it, taped to the side of your desk. They drug test your hair like you're going to be flying planes, yet people dress like they're going to work at a strip club. I've never seen so many visible tattoos, inappropriately dressed and grammatically challenged people in a professional environment. It's a total joke.

    Advice to Management

    Hire more people with some class and less visible tattoos. I'd recommend a grammar test as opposed to a hair follicle drug test. Also,get some real name tags. Seriously. These are full time employees, not temps.

  11. The management will push you to your breaking point and then find a way to getrid you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at AAA Texas

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Possibly earn a good salary

    Cons

    Very very stressful environment that needs an overhaul for working conditions

    Advice to Management

    Scare tactics are bad for team morale

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