AAA Texas Reviews

Updated June 27, 2015
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40 Employee Reviews

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  1. Blah

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Policy Specialist Representative in Irving, TX
    Former Employee - Policy Specialist Representative in Irving, TX

    I worked at AAA Texas

    Recommends
    Recommends

    Pros

    Very lenient when it comes to time off, absences and whatnot. Pay is decent. Easy to advance. Hiring process is fast.

    Cons

    Very long and drawn out interview. I was there about four hours, answering questions, meeting upper management and HR staff.


  2. GROWTH

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Texas full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people, fun environment, and excellent bonus structure.

    Cons

    Better processes for completing assignments. Change is coming, however; moves to relative slow which is understandable at times. Management makes decision at an enormously slow pace and does not always keep you in the loop along the way.


  3. Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Texas

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    It has great benefits and is a stepping stone into another job.

    Cons

    The pay plan changes constantly. Always taking away commissions. The dishonest sales agents are praised while honest agents are left behind. There is no real training for new agents it's sink or swim. Management is not supportive in your success.

    Advice to Management

    Advice for upper management; look at what your local management does. They turn a blind eye if it's going to count for a sale. There's your premium leakage.


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  5. Helpful (2)

    Field Sales Insurance Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Representative in Irving, TX
    Current Employee - Outside Sales Representative in Irving, TX

    I have been working at AAA Texas full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pros
    Free AAA plus membership for only the employee. 401K, paid training and P&C licensing. Sales department can not fire you easily once you are outside of your 90 day trail employment window even if you are missing goal for multiple months in a row. New sales agents have a $1667 forgivable semimonthly draw for the first six months and guaranteed accuracy pay at 98%for six months too . The company pays for all of your office overhead and E&O insurance.

    Cons

    Cons

    Company morale:
    Overall TOXIC-low morale for staff. RUN AWAY as fast as you can. If asked if an employee feels valued most would say no!

    The reviews that recommend this place are the recruiter at HQ. Call the local offices if you want to know the truth.

    Inter-office Field Insurance Sales/Travel Departments Management Relationship:
    District office insurance sales and travel departments have very different opinions how to run the offices at a local level. There is a constant power struggle inside of the district office because insurance managers are stretched to thin and travel managers are paid to little. Both departments often bicker of who's budget is going to pay for office supplies or going to fix or replace outdated computers and printers once they break again. VP of Texas Travel enjoys dropping in on district offices to find complain on Field Sales shortages but neglects to introspectively examine their current situation.

    Field insurance sales training:
    Manger of field sales training department does not know how to properly train her employees as to what every-day agent life is like in the field . Generally, agents arrive in office with lack of amendment order systems knowledge, sales process, competitor product knowledge and TDI compliance protocol.

    Sales Process:
    On the insurance sales side there numerous problems that restrict the entire company from growing overall. The underwriting (u/w) department walks around like Gods among men. They are quick to react and slow to respond to questions or concerns regarding policy reinstatement, changes and acceptability. To underwrite auto/home/renter’s insurance/condo/boat or umbrella policy the producers to have applications for insurance either physically singed or e-signed by the consumer before it is sent in. If the policy is not received in underwriting by day 15 insurance agents will be docked thousands of dollars in commission.

    Applications for insurance are literally MAILED (via FedEX only 2-day) into underwriting and not scanned or faxed. Underwriting a single driver/single auto policy for liability only the application for insurance at minimum will be at least 24 pages PRINTED out and mailed. U/W will not amend application to include LEXIS NEXIS fair credit procedures of determining insurance rating for application, thus agents are docked commissions if not attaching various forms that are NOT built into application of insured for coverage.

    Underwriting does not work on the weekend or extended hours to take calls regarding policy qualifications. If there are exceptions needed agents are forced write the new business policies and hope the policy to be internally audited and the agent docked commissions.

    Underwriting is SEVERLY understaffed. In 2011 - 2013 AAA Texas expanded and added at least 50 fields sales agent in Texas and 100 inside sales agents for Texas and other states housed in Coppell AAA Headquarters. Underwriting was never given funded to grow accordingly with sales force expansion thus agents are not able to reach underwriters in a timely fashion and thus customers service is low.

    Homes that are older than 14 years old require a field home inspection. Agent must drive to their prospective clients home generally if its on the DFW area and take photos on their personal cell phones of the clients bathrooms, kitchen, water heater, alarm system and exterior of the home. Once they taken the photos they have upload the photos into a out-dated system that keeps photos in house. Privacy is an issue here because underwriting will at time circulate photos of inspections of homes that are deemed "funny" to them.

    If a home has experienced a water claim in the past 5 years agents are required to obtain proof of completion of work receipts from the contractors who performed the work. If not collected, the agent’s policy will be disqualified and cancelled.

    If a roof on a home has not invoice of work completed within the past 14 years or legally binding documentation on a notice of sellers disclosure agents are forced to give the applicant a 3% wind/hail deductible or a 1% ACTUAL CASH value on their roof. If the ACV is tagged to the application generally the agent has to put the age of the roof as the year built of the home. Thus, when the homeowner files a claim for roof damage AAA will essentially defer all the cost to the insured for their roof replacement.

    Claims department:
    The claims department is understaffed and overworked too. The Sales agents often will hear from insured that they can not reach their adjuster or they will not call me back. Sales agent themselves when trying to reach claims get no call backs.

    Insurance Sales Leadership:
    The sales depts is EXTREMELY micromanaged which causes the sales staff to be burned out. Their parent company AutoClub of SoCal is very successful in SoCal but lacks foresight as to how to be successful in TX demographics. They do not provide sufficient marketing to make the expansion worth wild nor can the hire or retain a marketing group that will work for what little they are willing to pay them.

    Insurance Marketing Outdated:
    AAA insurance prefers to market using direct mail (travel magazine, post cards and letters on letterhead), unannounced weekly call nights (6-8:30 PM) and NASCAR. Generally speaking the times of which we call and the call lists provided to us hit an audience that are blue collar and do not meet the type A business AAA prefers. NASCAR and call nights yield leads that are persons with lower than average Consumer Insurance Scores and are not easily multi-lineable.

    Technology:
    The computers in the district offices and the newly constructed headquarters (IE revamped older building) are running on Intel Pentium 4 processors from the early 2000s, 400mb memory and 13-14" monitors.

    Insurance sales compensation:
    There is NO BOOK of business. AAA wants to pay their top selling insurance agents more more than 55K/year before benefits. The compensation plan is a unit based high production that assigns a point total to 1 point for a auto policy and home owner policy sold


  6. Helpful (1)

    Horrible, do not work here

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Texas

    Pros

    There really aren't any pros yo working at AAA only that the pay Is good if your unemployed.

    Cons

    Scheduling, Micro Managed, Management lies to you to get you to take the job.

    Advice to Management

    You suck


  7. Worst job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERS Representative in Coppell, TX
    Current Employee - ERS Representative in Coppell, TX

    I have been working at AAA Texas full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Parking structure and gym was good until office move and dont have it anymore

    Cons

    Stressful all the time, micromanage, low class reps, supervisor always in your face about how many refers and get this many more by next hour

    Advice to Management

    Treat employee with respect and the same. Have a grammar test for hire. Have a clear goal that rep can do . Dont have incentive if rep can't make goal thats to high. Make it easier to take time off. Have better schedule with weekend off


  8. Travel Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Texas full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    It is a stable company.

    Cons

    The "goals" they set are unreasonable and the company has changed quite a bit over the last several years. Upper management is also not out to help lower employees but only save their own butts. So, it may be a stable job for as long as it takes for you to make someone find a way to get rid of you as an employee. Even if there is no fault of your own.

    Advice to Management

    Go back to treating employees with respect and taking care of them. Not expecting them to slave away for 0 recognition and no help from upper management.


  9. agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at AAA Texas (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    good pay sometimes, believe in the products to sell.

    Cons

    micro-managing, strict guidelines, sink or swim environment, highly stressful job, no work-life balance

    Advice to Management

    quit micro-managing and let us get our job done


  10. Helpful (2)

    Member Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MSC in Coppell, TX
    Former Employee - MSC in Coppell, TX

    I worked at AAA Texas

    Doesn't Recommend
    Doesn't Recommend

    Pros

    It is a job. I liked the coworkers.

    Cons

    MOST stressful job that I ever had. The company is micromanaged and it is almost impossible to take days off. Even days you have time to take, they refuse to let you take them.

    Advice to Management

    It is NOT a legendary company and after reading all these horrible reviews, it is easy to see you guys need to change your ways! Horribly run company!!


  11. Helpful (2)

    AAA call center has many great opportunities.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Texas

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    AAA is growing and they have many jobs available which means there is lots of room for advancement. The training, pay and benefits are all good.

    Cons

    Many of the departments require some weekend work.

    Advice to Management

    Empower employees to make decisions. AAA has some great people working here.



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