AARP
3.3 of 5 127 reviews
www.aarp.org Washington, DC 1000 to 5000 Employees

AARP Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

3.3 127 reviews

                             

80% Approve of the CEO

AARP CEO Jo Ann Jenkins

Jo Ann Jenkins

(5 ratings)

58% of employees recommend this company to a friend
127 Employee Reviews
in

Review Highlights

Pros:
  • "Great benefits, including pay, and generally good work/life balance, as well as nice people"
    in 10 reviews
  • "Great people to work with that are all committed to making a difference for middle to low-income taxpayers"
    in 9 reviews
Cons:
  • "Very slow decision-making timeframe"
    in 5 reviews
  • "Senior management can not be trusted either"
    in 5 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • No Opinion of CEO

    3 people found this helpful  

    Trouble on the horizon

    Vice President (Current Employee)
    Washington, DC

    ProsThe mission is awesome and most people truly believe in the organization and what it is about. Lots of change over past 4 years to get the organization turned around.

    ConsNumber 1 - AARP is attempting to boil the ocean in order to stay relevent. In doing so - it does many things "good" but nothing "great", sadly Americans just don't know the organization.

    Number 2 - Contracted revenue is like Crack and is the only glue that holds the thing together. This glue ain't strong enough however. Hence, the person responsible for that revenue stream is getting out while the getting is good.

    Number 3 - Real, organic membership growth has been a challenge and has led to cycles of layoffs as expenses have grown faster than revenue. Management has rallied the troops and every effort is being made to turn the ship, but operationally there are significant breaches. Inexperienced (dare I say pigheaded) people are leading the operational charge and missing huge cost efficiencies. Instead of fixes, the company lingers in an operationally inefficiently (easy to fix) wilderness.

    Advice to Senior ManagementDear new CEO, if you have leadership below you who have promised you and the Board hundreds of millions in savings and only a 20th of that is being realized, and if they bungle the numbers and lie to your face about it when called to the carpet - then they should be laid off just like all the older workers and minorities their misquided policies have laidoff. Also, put someone in charge of enterprise operational change who isn't learning on the job. There are plenty of folks in the organization who have actually done what is being attempted - yet they have no voice.

    – I'm not optimistic about the outlook for this company

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    Doomed company

    Programmer (Current Employee)
    Lakewood, CA

    Prosat one time, this was a Family-friendly and cohesive place to work. The community of employees and temporary all collaborated. But that changed, once management decided to outsource all of the Satellite Facility.

    ConsAll that changed, when the (Lakewood) branch was told to reduce their Employment and outsource all of IT operations. the IT staff used to be able to collaborate with the User community...but, all that stopped and the reporting structure changed to the NON TEAM process and act-like-SILOS.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Stay away! Not a 21st Century organization

    Anonymous Employee (Former Employee)

    ProsGood pay. Many intelligent, caring people. Important mission

    ConsThe management of the organization is bloated and lacks genuine leadership capabilities. Many are in positions for which they don't belong, and are paid large salaries. There is a big divide between "leadership" and staff. The "mission" of the organization seems to be a front for many at the top to make very good money at others expense.

    Advice to Senior ManagementGet a grip. You've lost your way. Take a close look at yourselves and get back to the meaning of the organization. Demonstrate some integrity.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    A truly HORRIBLE experience!!! If you are an older worker or person with disability BEWARE!!

    Analyst (Former Employee)
    Washington, DC

    Pros-The VOLUNTEERS are the best thing about the association!!
    -Relatively good benefits.
    -USED TO HAVE a great mission.

    Cons-VERY WIDE divide between management & non-management;
    -promote non-discriminatory practices and older workers' rights, but ABUSE AND DISCRIMINATE against their own staff
    -advance UNQUALIFIED individuals into management positions
    -THROW AWAY experienced employees for newer, shinier, younger ones!!!

    Advice to Senior ManagementYou've lost your way. The organization used to be about service and promoting the welfare of older Americans -- it is now about the bottom line and hard work and loyalty mean nothing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    DO NOT WORK HERE

    Anonymous Employee (Former Employee)
    Long Beach, CA

    ProsHours are early enough to miss traffic in the mornings and be home while it is still daylight out.

    Cons-They pay slave like wages
    -They scam billions of dollars with there non-profit BS and take from millions of seniors who are already in a tough spot
    -They only hire temps for most of the work in remission
    -If you have a question, good luck on any of the managers helping you
    -They have people who have been there for 3 months training new employees
    -Don't ask the question of why? because that will cause your termination
    -They don't give employee proper storage for there belongings yet they don't want employees to bring their belongings into work...this is a disadvantage to those who either ride their bikes into work or take public transportation and for those who drive vehicles, their belongings, like their purses, are subjugated to those people who are coming and going from the parking lot
    The employee turn around rate is close to 10+ employees being let go a week and 10+ new employee starting (tax credits much?)

    Advice to Senior ManagementWhen someone is asking you why they need to reject something in AARPS computer programs, instead of giving that person attitude and tell them because as the only answer and acting like they are bothering you, maybe you should give them the correct answer so that they can understand how the system works and not make mistakes in the future.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Look elsewhere for IT positions.

    Analyst (Former Employee)
    Washington, DC

    ProsCompetitive pay and great benefits. HQ office is in great location for commute on Metro.

    ConsAll non-VP/Director IT jobs will be going to India or other outsourced companies. STAY AWAY.

    Advice to Senior ManagementStop wasting money on ancient technology, start encouraging and leading employees, going to "the cloud" will not help you, don't hire people who can't pass a basic computer skills test, offer true career growth, STOP WITH THE ENDLESS POINTLESS AND RIDICULOUS MEETINGS!!!!!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Prefer younger white employees

    Anonymous Employee (Current Employee)
    Washington, DC

    ProsBenefits are decent. Location is very convenient.

    ConsThey have yearly reorganizations. They claim each one is the last but have been doing them for over 15 years. In the "Reorgs" longer term employees are told that their jobs no longer exist, but young employees are given jobs that mirror the job that the older worker was told no longer exists. African American employees over the past few years seem to be disappearing the fastest.

    Advice to Senior ManagementWhat advice can you give to an organization where executives have no problem saying outright in meetings that they want to hire younger employees, when they are supposedly an organization that advocates for the rights of the elderly?

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    1 person found this helpful  

    Hypocritical and untrustworthy

    Anonymous Employee (Former Employee)
    Washington, DC

    ProsPeople are fooled by the brand reputation

    ConsLying, cowardly management - especially in the Brand Department. Senior management can not be trusted either. Unfair personnel moves to fit internal political agendas. Very slippery and dishonest in avoiding wrongful termination and discrimination charges.

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    2 people found this helpful  

    Year of hell

    Anonymous Employee (Former Employee)
    Washington, DC

    Prosdecent cafeteria; nice building; some nice colleagues; reasonable work hours; headquarters located in an interesting part of Washington; standard benefits

    ConsHubris--at least on the part of my managers. Unreasonable job expectations. Lousy gym. Unfair review, both in terms of substance and process. Moody department head.

    Advice to Senior ManagementBe aware that some in upper management are way over the top in their estimation of their own importance to the organization.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Turn and run in the opposite direction!!!

    Analyst (Former Employee)
    Washington, DC

    ProsSad to say only the convenient downtown location is the only pro about the place

    ConsTotal disorganization in the IT division. Poor leadership. Quite frankly there is no IT leadership. The level of incompetence is too great to enumerate in this brief context. The so called IT management knows nothing about how to operate an efficient IT division and because of that outrageous amount of money is wasted.

    Advice to Senior ManagementIf anyone watches the job boards annually, almost like clock work, AARP IT division has multiple positions open which is a waste. They have a top heavy operational structure with position titles that are not necessary.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at AARP reviews and ratings — including employee satisfaction and approval rating for AARP CEO Jo Ann Jenkins . All 127 reviews posted anonymously by AARP employees.