AARP

www.aarp.org

AARP Reviews

Updated January 26, 2015
Updated January 26, 2015
158 Reviews
3.1
158 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AARP CEO Jo Ann Jenkins
Jo Ann Jenkins
17 Ratings

Review Highlights

Pros
  • Work-life balance was good and lots of good work could have potentially been done (in 17 reviews)

  • work life balance, growth opportunity and great benefits (in 11 reviews)


Cons
  • Many in senior management level positions are woefully inexperienced (in 6 reviews)

  • Very slow decision-making timeframe (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A great organization with an incredible mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AARP

    Pros

    The culture is unique; highly opinionated experts are everywhere; thrives on consensus

    Cons

    culture makes change very slow to occur

    Advice to ManagementAdvice

    have top executives work closer together to create the need for change

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Horsham, PA
    Former Employee - Customer Service Representative in Horsham, PA

    I worked at AARP as a contractor (less than a year)

    Pros

    Manny opportunities to advance within company.

    Cons

    Dealing with Medicare can be challenging there is a lot of information to learn.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Doomed company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer in Lakewood, CA
    Current Employee - Programmer in Lakewood, CA

    I have been working at AARP full-time (more than 3 years)

    Pros

    at one time, this was a Family-friendly and cohesive place to work. The community of employees and temporary all collaborated. But that changed, once management decided to outsource all of the Satellite Facility.

    Cons

    All that changed, when the (Lakewood) branch was told to reduce their Employment and outsource all of IT operations. the IT staff used to be able to collaborate with the User community...but, all that stopped and the reporting structure changed to the NON TEAM process and act-like-SILOS.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Huge gap between management and staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Public Affairs Officer in Washington, DC
    Current Employee - Public Affairs Officer in Washington, DC

    I have been working at AARP full-time (more than a year)

    Pros

    Generally good pay and benefits.

    Cons

    There was a huge gap between management and the work force, with rules about who you could contact at what level. It was like a whistle blew at 5 pm, and staff stopped in the middle of whatever they were doing and headed for the door. It's the only job I've had where I got bored because there was not enough to do, and you were discouraged from going above and beyond the call.

    Advice to ManagementAdvice

    Try to break down the bureaucracy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Meaningful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Counselor in Louisville, KY
    Former Employee - Tax Counselor in Louisville, KY

    I worked at AARP part-time (more than 8 years)

    Pros

    Flexible schedule for a volunteer position. Seasonal opportunity. Great people to work with that are all committed to making a difference for middle to low-income taxpayers. It is satisfying to be able to assist taxpayers.

    Cons

    Because of the level of training required, it can be hard to recruit volunteers, and the tax sites could often use more volunteers. Taxpayers often face long waits to have returns prepared.

    Advice to ManagementAdvice

    Very dedicated management that work long hours preparing for the tax season. I cannot say enough good things about them.

    Recommends
    Neutral Outlook
  7. 6 people found this helpful  

    Stay away! Not a 21st Century organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AARP full-time

    Pros

    Good pay. Many intelligent, caring people. Important mission

    Cons

    The management of the organization is bloated and lacks genuine leadership capabilities. Many are in positions for which they don't belong, and are paid large salaries. There is a big divide between "leadership" and staff. The "mission" of the organization seems to be a front for many at the top to make very good money at others expense.

    Advice to ManagementAdvice

    Get a grip. You've lost your way. Take a close look at yourselves and get back to the meaning of the organization. Demonstrate some integrity.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great Internship Program

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AARP as an intern

    Pros

    The interns are very involved in the process and are included in meetings. Overall, great learning environment.

    Cons

    I wish we were more encouraged to do an individual project of some sort or writing to submit as writing samples.

  9. 7 people found this helpful  

    A truly HORRIBLE experience!!! If you are an older worker or person with disability BEWARE!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Washington, DC
    Former Employee - Analyst in Washington, DC

    I worked at AARP full-time (more than 10 years)

    Pros

    -The VOLUNTEERS are the best thing about the association!!
    -Relatively good benefits.
    -USED TO HAVE a great mission.

    Cons

    -VERY WIDE divide between management & non-management;
    -promote non-discriminatory practices and older workers' rights, but ABUSE AND DISCRIMINATE against their own staff
    -advance UNQUALIFIED individuals into management positions
    -THROW AWAY experienced employees for newer, shinier, younger ones!!!

    Advice to ManagementAdvice

    You've lost your way. The organization used to be about service and promoting the welfare of older Americans -- it is now about the bottom line and hard work and loyalty mean nothing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Back to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retire
    Current Employee - Retire

    I have been working at AARP

    Pros

    Excellent source for information in regards of going back to work.

    Cons

    Willp like to see more reviews of retires going back to work.

    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    DO NOT WORK HERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Long Beach, CA
    Former Employee - Anonymous Employee in Long Beach, CA

    I worked at AARP (less than a year)

    Pros

    Hours are early enough to miss traffic in the mornings and be home while it is still daylight out.

    Cons

    -They pay slave like wages
    -They scam billions of dollars with there non-profit BS and take from millions of seniors who are already in a tough spot
    -They only hire temps for most of the work in remission
    -If you have a question, good luck on any of the managers helping you
    -They have people who have been there for 3 months training new employees
    -Don't ask the question of why? because that will cause your termination
    -They don't give employee proper storage for there belongings yet they don't want employees to bring their belongings into work...this is a disadvantage to those who either ride their bikes into work or take public transportation and for those who drive vehicles, their belongings, like their purses, are subjugated to those people who are coming and going from the parking lot
    The employee turn around rate is close to 10+ employees being let go a week and 10+ new employee starting (tax credits much?)

    Advice to ManagementAdvice

    When someone is asking you why they need to reject something in AARPS computer programs, instead of giving that person attitude and tell them because as the only answer and acting like they are bothering you, maybe you should give them the correct answer so that they can understand how the system works and not make mistakes in the future.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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