ABC Legal Services

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ABC Legal Services Reviews

Updated August 13, 2014
Updated August 13, 2014
28 Reviews

3.3
28 Reviews
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Recommend to a friend
Approve of CEO
ABC Legal Services Chief Executive Officer and President Steve Carrigan
Steve Carrigan
16 Ratings

Employee Reviews

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  1.  

    An Incredibly Creative, Collaborative Yet Casual Atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    Pros

    There are always new ideas and projects to explore and contribute to at ABC. From performance improvement initiatives to brand new teams, ABC is bustling with activity. I've been here for three years and seen the growth of brand new teams (and those team's managers), IT applications and service lines. It's also great to work at a place that prioritizes culture, from the cool t-shirts, BAMFAN (GlassDoor's language filters won't let me tell you what that acronym stands for) and a generally casual atmosphere, respecting work/life balance.

    Cons

    Reading through a lot of the reviews, its clear that management takes the criticism of former employees seriously. It's great to see new strides being made on communication and a new HR Director helping dealing with up and downturns in work with new staffing plans.

    Not a con, but I would say this place isn't for everyone, a core value is "Freedom for Performance" and ABC is as passionate at measuring performance as giving the freedom to perform. If you're a self-starter, an active learner, and you're going to give 100% (while not taking yourself too seriously!) this is the place for you.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Process Server  in  Columbia, SC
    Former Employee - Process Server in Columbia, SC

    Pros

    good work, always interesting....steady..sometimes fun

    Cons

    no support from office...felt alone and on my own

    Advice to ManagementAdvice

    Please take an interest in those who work for you

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Exciting, Vibrant Company filled with Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Seattle, WA
    Current Employee - Anonymous in Seattle, WA

    Pros

    They lead their industry because upper management thinks outside the box and encourages its employees to do the same. They are innovators that have changed the dynamics of legal support in the United States. They hire smart people and encourage them to question the insanity of redundant mindless tasks and implement changes that create efficiencies. They provide incentives and the opportunities are endless for advancement. Keep in mind you must be self-motivated to work in this environment but if you are, then you can advance very quickly. They are always looking for leaders to promote from within the company. The overall work environment is relaxed with a very liberal dress code. It’s simply a fun and challenging place to work if you’re motivated.

    Cons

    Slowdown software launches to coincide with completed employee training. Move faster into new markets.

    Advice to ManagementAdvice

    Keep thinking outside the box and maintain your focus on customer satisfaction.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    An amazing place with lots of individual potential!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Support  in  Seattle, WA
    Current Employee - Service Support in Seattle, WA

    Pros

    If you like fearless problem solving and seeing results this is the place for you. I've never worked somewhere that actually lives it's core values. I question insanity all the time and my voice is heard.

    Cons

    Some folks have to commute in and there's limited parking.

    Advice to ManagementAdvice

    Keep communication a focus. Include the outer offices in big changes that are coming and solicit feedback.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Outstanding company to work for...Top-notch culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    Pros

    Simply put, senior management at ABC 'gets it.' The loath micro-managing their team, and instead focus on hiring good people and giving them the latitude they need to be successful. Have an idea that you think will improve customer experience? Implement the idea and tell management about it later. If you thrive in an environment like this, you will not only enjoy working for ABC Legal, but you'll thrive within the company. The company as a whole is always looking for new ways to improve customer experience, which makes coming to work each day an absolute blast.

    Cons

    ABC lacks a formal training program, which they acknowledge. This can make the beginning of one's tenure with the company somewhat of a challenge, but on the other hand, if you learn best by jumping into the fire, you'll get on your feet at ABC very quickly.

    Advice to ManagementAdvice

    Develop an automated technology training system to quickly familiarize new hires with internal software programs.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Don't question the insanity, it upsets the CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Support  in  Seattle, WA
    Current Employee - Service Support in Seattle, WA

    Pros

    No dress code. Medical/dental benefits. Great place to start out if you'd like to move on into other legal service fields or law offices. The vending machines usually worked.

    Cons

    "The fearless problem solving and seeing results.... I've never worked somewhere that actually lives it's core values. I question insanity all the time and my voice is heard."

    These motivational phrases gave you the illusion that you mattered or that management cared what you thought.

    "They hire smart people and encourage them to question the insanity of redundant mindless tasks and implement changes that create efficiencies."

    Sure, and that's why Steve Carrigan could be heard yelling at a client "I don't know, all of my employees are high or on drugs."

    There's no room for advancement unless you're somehow related to someone or the managers favour you. Job quality never comes in to question.

    It wasn't like this in the beginning, before Steve took over and brought in his "core values" and "fearless problem solving" and college buddies to help "grow the company" and become the best process serving company on the planet. The more Steve was involved, the more the quality of employment and the atmosphere of the entire company changed.

    Advice to ManagementAdvice

    Steve Carrigan couldn't be any more out of touch with his employees (unless they're the ones he went to college with) or what it's like to be a human being. Having a sociopath running the company isn't probably the best business practice.

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    Great place to work on paper.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Seattle, WA
    Current Employee - Anonymous in Seattle, WA

    Pros

    Casual work environment. Freedom to live your life, and perform at work. Benefits. The knowledge you will gain.

    Cons

    Nepotism. There is no real true opportunity. It's who you know and how well the current bosses like you. Also, there's not a lot of training, sink or swim. No legitimate write up policy. If the manager is sick of looking at you, and you have done nothing wrong. Goodbye.

    Advice to ManagementAdvice

    Give people the opportunity to change incorrect behavior or attitude. Treat advancement opportunities fairly and objectively. The best criteria for promotion isn't friendship.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    This company was great to start, then everything went downhill and the work environment became very hostile.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry Specialist
    Former Employee - Data Entry Specialist

    Pros

    There was a lot of variety in what you could do. If you were willing to put forth the extra effort, you could learn to do more than what you were hired for.

    Cons

    The leadership of this company was seriously flawed. They did not properly handle inappropriate work habits and rarely took care of hostile situations between employees. This was very much a "good old boys" situation. It didn't start this way - I'm not sure what happened to be honest.

    Advice to ManagementAdvice

    My advice to management would be to listen to their employees and investigate the issues thoroughly before coming up with an action plan. I also would advise that they stop yelling and cursing at their employees. It doesn't create a positive atmosphere and doesn't effectively enhance the work environment.

    Doesn't Recommend
    Disapproves of CEO
  10. 2 people found this helpful  

    Great in the beginning but went downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Laid back atmosphere, flexible schedule, raises, great manager

    Cons

    Two many cliques in the office. If someone doesn't like you, they will start rumors. CEO, CFO and HR will demote hard working employees for no reason whatsoever and will make up different excuses as to why. Upper management spends too much time on new software development that never seems to be finished while allowing their employees to work in hostile office environments while ignoring concerns and issues. CEO is incompetent.

    Advice to ManagementAdvice

    Don't demote employees for no reason. If there's a problem, discuss it with the employee and give them a chance to correct whatever it is. Reward your hardest working employees, don't punish them. Learn what's most important, your employees.. not some software that will just end up angering servers and clients.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    A mess of obnoxious coworkers and general disorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Assistant  in  Dallas, TX
    Former Employee - Office Assistant in Dallas, TX

    Pros

    Good general atmosphere of the building, I.e, everything is clean and appears organized. Pay was decent although could've been higher for a clerical job. Upper management appears competent. Worm itself is mindless which can be either a pro or a con.

    Cons

    While some of my coworkers were pleasant, many were difficult to work with. I won't get into specifics, but quite frankly it made my stay there unpleasant. Another problem is that the place is a revolving door, essentially, witj the new guy constantly getting the blame placed on them if there is a mistake(and there will be many mistakes). This was true for not just my position but the court runners as well. Lastly, the middle management, I.e. my boss, was not open to listening to the concerns and problems I had with my treatment there, especially when I was new.

    Advice to ManagementAdvice

    Implement more concrete tracking procedures so that liability does not automatically default to the newest workers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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