ABS Reviews

Updated August 24, 2015
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3.5
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12 Employee Reviews

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  1. Good work life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at ABS full-time

    Pros

    there is a good work life balance that makes The management could do a better job of stocking more rapidly to incorporate higher yeilds for further acqusitiion structures

    Cons

    there is a good work life balance that makes this management could do a better job of stocking more rapidly to incorporate higher yeilds for further acqusitiion structures

    Advice to Management

    The management could do a better job of stocking more rapidly to incorporate higher yeilds for further acqusitiion structures


  2. Good entry level stepping stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ABS full-time

    Pros

    If you have very little to no experience in a technology call center you can still get hired here for a average to low wage which is still a foot in the door for that type of work so good for fresh out of high school or college. The company DOES acknowledge, thank, and award people for productivity achievements. However those are usually dominated by the two or three work horses that work from home and will pick up any shift at any time which really negates the competition for the other 97% of employees.

    Cons

    The owners are mentally stuck in the business world of 1950's and demand full business attire for average to low wage call center employees. The excuse they use is that they sometimes bring customers through to view the call center which is true but happens only a few times a year and could be easily notified ahead of time for. There is also next to zero career advancement opportunities or training. When confronted with this a weak Microsoft certification plan was hatched that did not guaranty any form of raise but allowed them to charge customers more for your services. The owners need to sell off this business or hand over the reigns to a competent, forward thinking, technology driven individual, it is drowning in it's old school ways. Every small advance in internal processes or external service offerings was rolled up hill by determined employees while the owners pushed downward. I was surprised to hear other reviewers rate the life/work balance as high. This must only be true for people not in the helpdesk as I know the helpdesk, teamleads, helpdesk managers, project managers, all work far too often and too often for free trying to meet the oversold promises of support levels in regards to answered calls and 24/7 coverage.

    Advice to Management

    You have done a great job building a successful and stable business. Now step aside. You should no longer be involved in the day to day operations, you should not have an office in the building, you should not drop in between fanciful fun rich people vacations where you dropped thousands of dollars on humanitarian causes, the arts, or endangered species and then proceed to buy the lowly grunts some crappy cheap pizza not of their choosing. If you are going to flaunt your wealth you should pay your front line team what they're worth because it's their attitudes and hard work in the face of overwhelming customer stupidity that keeps your ship afloat. You should be the silent, never seen, idea of ownership that terrifies people while at the same time garnering their respect. Until this cycle of hiring the neediest people that will work super hard for the lowest bid ends, you are just a stepping stone that weeds out and keeps the techs that aren't great while others develop the industry skills needed then move on to jobs that pay better. This puts your teamleads and managers in a position of constantly having to train the lowest common denominators and rely on them to grind out the hard work for the 'cheap accounts' while your decent techs work on the 'priority accounts' until they get fed up and leave or you throw them a bone and they become leads or supers which is the end of the promotion ladder.


  3. helpdesk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I honestly could find one good thing about it.

    Cons

    work you like a horse, and have to wear a tie.


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  5. Helpful (1)

    Ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Ok place to work for

    Cons

    Long hours are very commo


  6. Helpful (1)

    Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ABS part-time

    Pros

    It is a very relax environment.

    Cons

    But has very complex relations.


  7. good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ABS full-time

    Pros

    Maybe it's good for me to work at this company. In a word,its ok.

    Cons

    I dont know what i have to say.


  8. Helpful (1)

    Just a job.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    This is a paycheck job.

    Cons

    This is only a paycheck job.


  9. Helpful (1)

    great people to work with

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    evolving culture with growing pains

    Cons

    slow to change but need to grow

    Advice to Management

    communicate more with the global staff


  10. Excellent

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Good knowledgable people to work with.

    Cons

    Not proper appraisal system worldwide.

    Advice to Management

    Have a better appraisal system


  11. great

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    good envi to work .good employee satisfaction

    Cons

    good to work but have to slog



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