ACCENT Marketing Services Reviews

Updated March 1, 2015
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2.7
57 Reviews
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Recommend to a friend
Approve of CEO
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Linda Ruffenach
16 Ratings

Pros
  • They really tried to promote a good work/life balance within our team (in 3 reviews)

  • decent co-worker and fairly easy work (in 2 reviews)

Cons
  • Pay, benefits, senior management, time off (in 3 reviews)

  • An "engagement specialist" is paid a base rate far below the average wage compared to similar positions with other companies (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. Competitive and constantly adapting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Current Employee - Anonymous Employee in Jeffersonville, IN

    I have been working at ACCENT Marketing Services full-time (more than a year)

    Pros

    ACCENT has a competitive benefits plan for their market segment and footprint.
    There is a healthy emphasis on employee development for both short and long term goals.
    From an infrastructure standpoint, the organization is well attuned to properly investing in "the right" solutions and not just the most convenient.

    Cons

    Changing technology means a constantly evolving work environment. If you prefer a job with little change, and months to plan and implement projects, this may not be the place for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Just another cog in a giant machine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hot Springs, AR
    Former Employee - Customer Service Representative in Hot Springs, AR

    I worked at ACCENT Marketing Services full-time (less than a year)

    Pros

    The pay is decent if you can meet your metrics, as you are given bonuses based on how you perform.

    Cons

    Management does not listen to the employees. The rules given to govern workflow seem useless at times, are created out of thin air and strictly enforced, then redacted just as quickly. You will be out of a job for the most minor infraction. After two months, of the group of two dozen or so I trained with, only three were still with the company.

    Advice to ManagementAdvice

    Listen to your employees and change policies when your employees feel they are not helping the employee or the customer. Do not be so quick to let people go, especially employees who have proven themselves with their numbers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. administrative assistant or handy-man

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Chicago, IL
    Former Employee - Administrative Assistant in Chicago, IL

    I worked at ACCENT Marketing Services full-time (less than a year)

    Pros

    coworker (1)
    location
    casual culture
    comfort of my own desk (brought from home; she only had one desk for 3 ppl to share)

    Cons

    frowned upon when taking a lunch break.
    cut hours (hourly) when *owner lost client
    hourly pay; not salary (worked weekends)
    had us paint the office b/c she had no work for us

    Doesn't Recommend
    Negative Outlook
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  5. It's a call center job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hot Springs, AR
    Current Employee - Customer Service Representative in Hot Springs, AR

    I have been working at ACCENT Marketing Services

    Pros

    Decent wages. Decent benefits. Good training program. Meet some really awesome people.

    Cons

    If you're the one taking calls, remember that the customers don't actually hate you. If you're management, remember that the CSR's have been dealing with terrible customers all day.

    Advice to ManagementAdvice

    More flexibility with hours would be appreciated. The time off requests are frequently denied. And the missed day policis are draconian.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACCENT Marketing Services

    Pros

    Great place to work and learn

    Cons

    Up or out methodology
    Company politics
    Fast pace slow management

    Advice to ManagementAdvice

    Please learn how to value and recognize your rock stars

    Recommends
    Positive Outlook
    Approves of CEO
  7. Good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engagement Specialist in Jeffersonville, IN
    Current Employee - Engagement Specialist in Jeffersonville, IN

    I have been working at ACCENT Marketing Services

    Pros

    people, customers, management, casual dress code

    Cons

    benefits, some employees, promotions, human resource ( lady at desk was rude)

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engagement Specialist in Jeffersonville, IN
    Former Employee - Engagement Specialist in Jeffersonville, IN

    I worked at ACCENT Marketing Services full-time (less than a year)

    Pros

    Middle management is friendly and tries to be helpful
    Great coworkers
    Work environment is brightly lit, very colorful, and spacious
    Easy to request time off

    Cons

    Upper management is restrictive and aloof
    Highly punitive with regards to lateness or absence - no excuses at all are accepted, even medical emergencies
    Low pay compared to other call centers

    Advice to ManagementAdvice

    Offer better benefits and pay, be more understanding with regards to emergencies that cause tardiness or absence

    Recommends
    Neutral Outlook
  9. Get it together

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engagement Specialist in Jeffersonville, IN
    Current Employee - Engagement Specialist in Jeffersonville, IN

    I have been working at ACCENT Marketing Services

    Pros

    some of the people that work there are great.some of the people love to help you out when you need help.

    Cons

    quality and upper management needs to get their stuff together. Stop making people leads and coaches that know nothing and do nothing.30 percent of the people that work there are drug addicts that don't do their job. And another 30 percent of the people that work there talk about people and make up rumors and stories about people. also working 10 hour days is not good for morale for your companye.

    Advice to ManagementAdvice

    my advice to upper management is to not be so hard on quality.and to do more backgrounds checks not just the legal ones but on Facebook and Twitter about the people that they hired

    Recommends
    Positive Outlook
    Approves of CEO
  10. Terrible working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engagement Specialist in Hot Springs, AR
    Former Employee - Engagement Specialist in Hot Springs, AR

    I worked at ACCENT Marketing Services

    Pros

    Training was done well! Pay was good and liked most of the people I worked with

    Cons

    Customer service over the phone and getting cussed out and having nobody to help you supervisors all but refuse to let you escelate the call.

    Advice to ManagementAdvice

    Act like you car would be nice

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. A fun and difficult job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engagement Specialist in Hot Springs, AR
    Former Employee - Engagement Specialist in Hot Springs, AR

    I worked at ACCENT Marketing Services full-time (more than a year)

    Pros

    Training- you are given the training you need at the beginning and later when it is needed. Incentive- you have the ability to hit pay for performance on every check not just annually or semiannually. Teamwork- you are pout on an actual team rather than being told the whole company is a team. Sometimes the teams would have friendly competition against one another. Environment- the company as a whole is very caring, understanding, and helpful with whatever you need.

    Cons

    Customers- callers come on the phone already agitated often and give no thought to the fact that you did not cause their problem and are probably the best person to fix it or to direct them to who can fix it. Rules- they are very strict with rules that many people don't agree with and don't take suggestions on improvements.

    Advice to ManagementAdvice

    Be as hard on supervisors as on the specialists. They need to be accountable as well.

    Recommends
    Neutral Outlook
    No opinion of CEO

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