ACCENT Marketing Services

www.accentonline.com
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ACCENT Marketing Services Reviews

Updated June 21, 2015
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3.0
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Recommend to a friend
Approve of CEO
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Linda Ruffenach
18 Ratings

Pros
  • They really tried to promote a good work/life balance within our team (in 3 reviews)

  • It was close to home for me, 12 occurrences could be used every 6 months (in 2 reviews)

Cons
  • Pay scale constantly changing and is difficult even as tenured agents to reach higher pay due to unfair and unrealistic requirements (in 2 reviews)

  • Not enough floor support for agents and constant promotion of unqualified people (in 2 reviews)

More Pros and Cons

67 Employee Reviews

Sort: Popular Rating Date
  1. Nice Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACCENT Marketing Services

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Everybody was very nice to me

    Cons

    The hours are long but that's not necessarily a bad thing


  2. Good company just dont have personal issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hot Springs, SD
    Former Employee - Customer Service Representative in Hot Springs, SD

    I worked at ACCENT Marketing Services full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great pay
    good bonus program
    coworkers were amazing

    Cons

    Had a bout with depression and missed some work. Was terminated due to these issues. no care or concern or understating form management. then when I reapplied they said I was not eligible for rehire.

    Advice to Management

    show some care and concern to agents with personal issues. things happen to drag them down outside of work and then job is stressful as well. don't mark someone ineligible for rehire without knowing their reason for missing days.


  3. customer care, nss, lead support

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACCENT Marketing Services full-time

    Pros

    Good stepping stone for future career

    Cons

    20 words is not enough space

    Advice to Management

    More equality and professionalism would be great on the floor


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Albany, IN
    Current Employee - Anonymous Employee in New Albany, IN

    I have been working at ACCENT Marketing Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Was a great company until they sold us out to Startek. Now they are taking away all the great things about Accent like half day Fridays in the summer and our Sabbatical.

    Cons

    They have been sold to a company that does not care about their employees.

    Advice to Management

    To keep your clients happy, you have to keep your employees happy.


  6. Great Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Hot Springs, AR
    Current Employee - Recruiter in Hot Springs, AR

    I have been working at ACCENT Marketing Services full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Move up quickly, friendly people. I love my Job.

    Cons

    Don't really have any. I love my job.

    Advice to Management

    Keep doing what you are doing


  7. They stab you in the back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - APM in Farmington, MO
    Former Employee - APM in Farmington, MO

    I worked at ACCENT Marketing Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They give people a chance to make good money.

    Cons

    I was with them for 7 years, 6 of those in management. In 2011 I was diagnosed with Parkinsons disease, I had always been in the top 5 of managers at my center but they found a reason to fire me and I know it was because of my disease. In 2012 my team had been #1 6 out of 12 months and #2 and 3 on the other month's. They threw me out like garbage. They are a body factory and could care less about the people that butter their bread.

    Advice to Management

    Realize you can't treat people like numbers, this is how I was so successful and loved by my teams.


  8. Helpful (1)

    Decent short-term job

    Former Employee - Anonymous Employee in Hot Springs, AR
    Former Employee - Anonymous Employee in Hot Springs, AR

    I worked at ACCENT Marketing Services full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    You can make decent money, the staff and coworkers are generally nice.

    Cons

    Terrible policies from Sprint. You are supposed to be customer service, yet can do very little for customer....and somehow have to make them happy about it.

    Advice to Management

    Stop making so many concessions to Sprint.


  9. Helpful (1)

    It was and OK experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engagement Specialist in Hot Springs, AR
    Former Employee - Engagement Specialist in Hot Springs, AR

    I worked at ACCENT Marketing Services full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get pretty decent bonuses if you meet your metrics. The discount if you work for Sprint client is also pretty decent.

    Cons

    Very poor management. It's often for someone some coaches to follow policy and others don't causes unfair write ups and confusion. The bonus and metrics changes so much it's almost impossible to get.

    Advice to Management

    Get everyone on one page and stop making it impossible for employees to earn bonus they brag so much about during training.


  10. Director, Client Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Director in Louisville, KY
    Current Employee - Client Services Director in Louisville, KY

    I have been working at ACCENT Marketing Services full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great people to work with, great clients and brands to work for.

    Cons

    executives are scattered across the country instead of being in one central location.

    Advice to Management

    more communication in both directions


  11. Customer service and sales associate.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACCENT Marketing Services

    Recommends
    Recommends

    Pros

    Provided over 8 years of employment. Learned a lot about customer service and sales experience.

    Cons

    I was laid off when the center shut down.



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