ACCENT Marketing Services Reviews

Updated July 27, 2015
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3.0
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Recommend to a friend
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Linda Ruffenach
19 Ratings

Pros
  • They really tried to promote a good work/life balance within our team (in 3 reviews)

  • It was close to home for me, 12 occurrences could be used every 6 months (in 2 reviews)

Cons
  • Pay scale constantly changing and is difficult even as tenured agents to reach higher pay due to unfair and unrealistic requirements (in 2 reviews)

  • Not enough floor support for agents and constant promotion of unqualified people (in 2 reviews)

More Pros and Cons

71 Employee Reviews

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  1. Nice Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACCENT Marketing Services

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Everybody was very nice to me

    Cons

    The hours are long but that's not necessarily a bad thing


  2. Assistant Program Manager

    Former Employee - Anonymous Employee in Hot Springs, AR
    Former Employee - Anonymous Employee in Hot Springs, AR

    I worked at ACCENT Marketing Services (More than 5 years)

    Pros

    Variety of schedules to choose from

    Cons

    They don't pay their managers enough. Benefits were awful.


  3. Good People - Work Hard and Have Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Albany, IN
    Current Employee - Anonymous Employee in New Albany, IN

    I have been working at ACCENT Marketing Services (More than 10 years)

    Recommends
    Recommends

    Pros

    Great people. Some really good managers who care about their employees. You work hard but there is an opportunity to have fun - employee events, wellness opportunities, health fairs, lunches, rewards and recognition, etc. Opportunity to develop and advance if you want to.

    Cons

    Limited budget - inability to implement some of the tools that would be beneficial to the organization. Pay should be more competitive. Dependency on clients - meaning your business can be affected by their decisions to keep you or choose another outsourcer, or use internal employees.


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  5. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Current Employee - Anonymous Employee in Jeffersonville, IN

    I have been working at ACCENT Marketing Services full-time (More than 8 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great place to work and very family friendly

    Cons

    Recently acquired by Startek and atmosphere is diffent


  6. Caos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACCENT Marketing Services full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Lots of opportunity and room for advancement. Friendly people, lots of hiring all the time. Employee input always welcomed.

    Cons

    Unorganized Limited portfolio No health benefits Limited training programs Office locations are a little unsettling

    Advice to Management

    Clean up needed from top to bottom in this company. Clean house in the executive offices and keep going from there.


  7. Good company just dont have personal issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hot Springs, SD
    Former Employee - Customer Service Representative in Hot Springs, SD

    I worked at ACCENT Marketing Services full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great pay good bonus program coworkers were amazing

    Cons

    Had a bout with depression and missed some work. Was terminated due to these issues. no care or concern or understating form management. then when I reapplied they said I was not eligible for rehire.

    Advice to Management

    show some care and concern to agents with personal issues. things happen to drag them down outside of work and then job is stressful as well. don't mark someone ineligible for rehire without knowing their reason for missing days.


  8. customer care, nss, lead support

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACCENT Marketing Services full-time

    Pros

    Good stepping stone for future career

    Cons

    20 words is not enough space

    Advice to Management

    More equality and professionalism would be great on the floor


  9. Corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Albany, IN
    Current Employee - Anonymous Employee in New Albany, IN

    I have been working at ACCENT Marketing Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Was a great company until they sold us out to Startek. Now they are taking away all the great things about Accent like half day Fridays in the summer and our Sabbatical.

    Cons

    They have been sold to a company that does not care about their employees.

    Advice to Management

    To keep your clients happy, you have to keep your employees happy.


  10. Great Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Hot Springs, AR
    Current Employee - Recruiter in Hot Springs, AR

    I have been working at ACCENT Marketing Services full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Move up quickly, friendly people. I love my Job.

    Cons

    Don't really have any. I love my job.

    Advice to Management

    Keep doing what you are doing


  11. They stab you in the back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - APM in Farmington, MO
    Former Employee - APM in Farmington, MO

    I worked at ACCENT Marketing Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They give people a chance to make good money.

    Cons

    I was with them for 7 years, 6 of those in management. In 2011 I was diagnosed with Parkinsons disease, I had always been in the top 5 of managers at my center but they found a reason to fire me and I know it was because of my disease. In 2012 my team had been #1 6 out of 12 months and #2 and 3 on the other month's. They threw me out like garbage. They are a body factory and could care less about the people that butter their bread.

    Advice to Management

    Realize you can't treat people like numbers, this is how I was so successful and loved by my teams.



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