ACI Worldwide

  www.aciworldwide.com
  www.aciworldwide.com

ACI Worldwide Reviews

Updated October 14, 2014
Updated October 14, 2014
182 Reviews
2.8
182 Reviews
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ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
109 Ratings

Review Highlights

Pros
  • They allow you to work from home when you are not required to be in the office for a meeting etc (in 11 reviews)

  • The benefits are competitive and there is a good work/life balance at the company (in 10 reviews)


Cons
  • Tight (very absurd ) deadlines leading to bad work/life balance (in 11 reviews)

  • No core values, short term profits is all that counts for senior management (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Walk in our shoes!! Join the leader in payment systems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Global Product Support
    Current Employee - Vice President Global Product Support

    I have been working at ACI Worldwide full-time (more than 8 years)

    Pros

    Benefits being at the top. Great salary and bonuses. Flexible schedules, work from home. Can you beat that?

    Cons

    Nothing. Maybe more subordinate talent, less whining. Thanks!!

    Advice to ManagementAdvice

    Great job!!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company but demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager

    I worked at ACI Worldwide full-time (more than 3 years)

    Pros

    Salary, good benefits, many locations around the world.

    Cons

    As a manager and because the company is global, meeting times are 24/7.
    I think Senior managers are over stretched in terms of workload and managers are not given the time needed to spend with direct reports and be attentive to issues.

    Advice to ManagementAdvice

    I think Senior managers are over stretched in terms of workload and managers are not given the time needed to spend with direct reports and be attentive to issues.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Work Hard Play Hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Omaha, NE
    Current Employee - Manager in Omaha, NE

    I have been working at ACI Worldwide full-time (more than 3 years)

    Pros

    Good company to work for. Alot of opportunities for growth.
    WFH oppurtunities in certain departments
    Good benefits
    Good employee engagement activities

    Cons

    Aggressive work scheduled with projects. The clock starts in Jan and doesn't end until the December.
    The worklife balance can be challenging at times.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    EXPAT ACI Worldwide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide

    Pros

    Great people who actually do the work.

    Cons

    Staff who actually do the work are under appreciated. Sr. Management ineffective in properly motivating staff. Fear based. Far to many layoffs. For a global company there are very averse to remote support.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    Over 20 years in various roles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pre-Sales in Omaha, NE
    Current Employee - Pre-Sales in Omaha, NE

    I have been working at ACI Worldwide full-time (more than 10 years)

    Pros

    Good work/life balance and benefits. Telecommuting is available for certain positions.

    Cons

    Not enough resources to manage all the internal processes, which causes delays in delivery to customers. Those who set up the processes are disconnected from the impacts to customers.

    Advice to ManagementAdvice

    Set up process management with the goal of improved customer support guiding decision making.

    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Worst kind of IT sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Architect in Atlanta, GA
    Former Employee - Software Architect in Atlanta, GA

    I worked at ACI Worldwide full-time (less than an year)

    Pros

    1. Co-workers are hard working but may be not in a position to help you
    2. Option to work from home

    Cons

    1. No respect for employees
    2. Suck the blood of employees at any cost to meet insane deadlines mentality
    3. Lack of proper management of the projects despite managers working years in the company
    4. Senior leadership just want bonuses and promotions, so they push the projects with insane deadlines
    5. No company values or long term vision and just haphazard way of growing
    6. Forget about work-life balance and prepare to work 24 x 7 x 365

    Advice to ManagementAdvice

    1. Treat employees with respect
    2. Provide work-life balance
    3. Give your managers professional training so that they can manage employees well

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Who moved my cheese?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time

    Pros

    Depending on the group you're with, the people are great and you could end up with a supportive manager. WFH is accepted and encouraged.

    Cons

    Where to begin....If you are ambitious and want to climb, this may not be a great fit.

    Advice to ManagementAdvice

    Reducing people to numbers and stats does not win the hearts and minds of your integers...I mean employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Organizationally unaligned and lacking inspiring culture

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at ACI Worldwide full-time (more than an year)

    Pros

    Good work-life balance. Relaxed work place environment.

    Cons

    Minimal professional growth opportunities. Minimal organizational identify and culture.

    Advice to ManagementAdvice

    Acknowledge individual contributor's skills/knowledge/experience throughout the organization better. Align business unit goals through out the organization.

    Doesn't Recommend
    Neutral Outlook
  10. 3 people found this helpful  

    - Upper management is aggressive and demanding.
    - Iron-fist like approach.
    - Assembly line mentality.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time (more than an year)

    Pros

    The name of the game is rating, and so - if you are one of those, who know how to look good, regardless of how really good you are, and feel comfortable playing this game, you will do well and likely be happy, as many of the managers only care about how good they (and their subordinates) look.

    Cons

    The name of the game is rating, rather than quality, and as a result you will find yourself amazed by some of the managers you will see (technically clueless, unwilling to pull up their sleeves and have their hands dirty with details and become involved, unwilling to actually help in removing/resolving obstacle their team faces, ...); rating in favor of quality also implies covering/hiding issues, which e.g. might risk deadline commitments.

    Some of the departments are plainly and truly sweatshops.

    Doesn't Recommend
  11. 2 people found this helpful  

    A pretty good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time (more than an year)

    Pros

    Great benefits - affordable health insurance, 401(k) matching, tuition reimbursement, paid holidays and 3 1/2 weeks of vacation to start off with

    Cons

    A lot of M&A's that often cause RIFs, not a lot of upward mobility in my current department, a lot of nepotism with management staff.

    Everything is budget, budget, budget. Positions are often closed in areas that need them and employees are expected to pick up the slack.

    Advice to ManagementAdvice

    Try to view employees more as people and not machines

    Recommends
    Positive Outlook
    No opinion of CEO

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