ACI Worldwide

  www.aciworldwide.com
  www.aciworldwide.com

ACI Worldwide Reviews

Updated November 21, 2014
Updated November 21, 2014
191 Reviews
2.7
191 Reviews
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ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
114 Ratings

Review Highlights

Pros
  • They allow you to work from home when you are not required to be in the office for a meeting etc (in 12 reviews)

  • The benefits are competitive and there is a good work/life balance at the company (in 10 reviews)


Cons
  • Tight (very absurd ) deadlines leading to bad work/life balance (in 11 reviews)

  • No core values, short term profits is all that counts for senior management (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Senior Solution Consultant

    Former Employee - Senior Solution Consultant in Omaha, NE
    Former Employee - Senior Solution Consultant in Omaha, NE

    I worked at ACI Worldwide full-time (more than 10 years)

    Pros

    My first ten years there were the best in my career, innovative, forward thinking and true leaders in the space.

    Cons

    The compensation and overall direction of the company seemed to change somewhat drastically. Lack of knowledge at the senior level of products, sectors and industries declined significantly.

  2.  

    Boy are they incompetent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Audit in Elkhorn, NE
    Current Employee - Audit in Elkhorn, NE

    I have been working at ACI Worldwide full-time (more than an year)

    Pros

    Good legacy products. Pay is ok and benefits are ok. Office is nice. Company does not have really any values.

    Cons

    Growth is limited to acquisitions but without a plan to implement them into one cohesive company. Senior Management and the CEO are acquiring new companies, paying more than the company is worth. Want to look like they are growing so they can sell it to a competitor. Senior management, such as the CFO, has changed multiple times. Lots and lots of management in fighting and politics. I would recommend avoiding this company if you have a long-term career (1 year +) mindset.

    Advice to ManagementAdvice

    Grow organically to provide real value to the market.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great Company but demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager

    I worked at ACI Worldwide full-time (more than 3 years)

    Pros

    Salary, good benefits, many locations around the world.

    Cons

    As a manager and because the company is global, meeting times are 24/7.
    I think Senior managers are over stretched in terms of workload and managers are not given the time needed to spend with direct reports and be attentive to issues.

    Advice to ManagementAdvice

    I think Senior managers are over stretched in terms of workload and managers are not given the time needed to spend with direct reports and be attentive to issues.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Professionally abusive relationship!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Project Manager in Charlotte, NC
    Former Employee - Principal Project Manager in Charlotte, NC

    I worked at ACI Worldwide full-time (more than an year)

    Pros

    Compensation was great (as long as you didn't divide it by the 90hrs/week that you were FORCED to work).

    Cons

    Bully tactics, forced to work long hours, no clue on how to run a PMO. Clueless management. Hostile Environment.

    Advice to ManagementAdvice

    Listen to your employees that are in the trenches. Stop flying by the seat of your pants and actually hire a management team that knows how to run a PMO. Hang up the bully culture. You won't retain or attract good people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Work Hard Play Hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Omaha, NE
    Current Employee - Manager in Omaha, NE

    I have been working at ACI Worldwide full-time (more than 3 years)

    Pros

    Good company to work for. Alot of opportunities for growth.
    WFH oppurtunities in certain departments
    Good benefits
    Good employee engagement activities

    Cons

    Aggressive work scheduled with projects. The clock starts in Jan and doesn't end until the December.
    The worklife balance can be challenging at times.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Walk in our shoes!! Join the leader in payment systems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Global Product Support
    Current Employee - Vice President Global Product Support

    I have been working at ACI Worldwide full-time (more than 8 years)

    Pros

    Benefits being at the top. Great salary and bonuses. Flexible schedules, work from home. Can you beat that?

    Cons

    Nothing. Maybe more subordinate talent, less whining. Thanks!!

    Advice to ManagementAdvice

    Great job!!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Heading in a bad direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solution Architect in Omaha, NE
    Current Employee - Solution Architect in Omaha, NE

    I have been working at ACI Worldwide full-time (more than 5 years)

    Pros

    Flexibility in work hours. Co-workers are awesome!

    Cons

    Too many to list. There are a lot better companies in town to work for.

    Advice to ManagementAdvice

    Quit and give us true workers some piece of mind

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Overhead nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Omaha, NE
    Former Employee - Project Manager in Omaha, NE

    I worked at ACI Worldwide full-time (more than 5 years)

    Pros

    Work from home and PTO

    Cons

    They under pay employees, Sr Mgmt verbally abuses employees, constant layoffs, PDM is a nightmare to manage (spend more time creating useless do then actually coding, testing or managing risks and issues)

    Advice to ManagementAdvice

    All employees should be respected at all time. Promoting employees and not giving them a raise to at least met the min of the job needs to be stopped. Create a culture of employee comradely vs one where people do not like to ask for help or lend help for fear of being ridiculed. Get rid of the constant compliance nightmare you have.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    a handful of good people in a company headed by a bunch of awful executives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Product Mgt in Waltham, MA
    Former Employee - Director of Product Mgt in Waltham, MA

    I worked at ACI Worldwide full-time (more than an year)

    Pros

    Decent salary, hardworking teams and select co-workers.

    Cons

    CEO is an absolute awful human being, and is surrounded by a large clique of worthless executives who make ungodly amounts of money compared to the value they bring.

    Advice to ManagementAdvice

    Retire.

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    Worst company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Engineer
    Current Employee - QA Engineer

    I have been working at ACI Worldwide full-time (more than 3 years)

    Pros

    Good health benefits, wfh is allowed.

    Cons

    Senior management is clueless (look at review from VP on October, 2014) as far as managing people. Everyone is reduced to a number and a metric To much overhead to get the job done in a proper amount of time. Upper management sits in their cocoon in Naples/Waltham/Omaha and has no clue as to how other offices work, loves to toot their own horn, and very arrogant. Bonuses are not common outside of upper management which creates a very poor working atmosphere. Will set a policy but change it very quick if not perceived to work.

    Advice to ManagementAdvice

    Learn how to treat and compensate your employees as equals. A thank you does not help with boosting your employees bottom line. Learn how to take criticism without getting offended because someone does not agree with your view of the world. This is how companies/people grow and make things better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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