ACI Worldwide

  www.aciworldwide.com
  www.aciworldwide.com
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ACI Worldwide Reviews

Updated September 3, 2014
Updated September 3, 2014
172 Reviews
2.7
172 Reviews
Rating Trends

Recommend to a friend
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ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
102 Ratings

Review Highlights

Pros
  • They allow you to work from home when you are not required to be in the office for a meeting etc (in 9 reviews)

  • Flexible work hours; work from home is allowed (in 9 reviews)


Cons
  • No core values, short term profits is all that counts for senior management (in 18 reviews)

  • No work/life balance & communication is terrible (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Over 20 years in various roles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pre-Sales  in  Omaha, NE
    Current Employee - Pre-Sales in Omaha, NE

    I have been working at ACI Worldwide full-time for more than 10 years

    Pros

    Good work/life balance and benefits. Telecommuting is available for certain positions.

    Cons

    Not enough resources to manage all the internal processes, which causes delays in delivery to customers. Those who set up the processes are disconnected from the impacts to customers.

    Advice to ManagementAdvice

    Set up process management with the goal of improved customer support guiding decision making.

    Neutral Outlook
    No opinion of CEO
  2.  

    Organizationally unaligned and lacking inspiring culture

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at ACI Worldwide full-time for more than a year

    Pros

    Good work-life balance. Relaxed work place environment.

    Cons

    Minimal professional growth opportunities. Minimal organizational identify and culture.

    Advice to ManagementAdvice

    Acknowledge individual contributor's skills/knowledge/experience throughout the organization better. Align business unit goals through out the organization.

    Doesn't Recommend
    Neutral Outlook
  3. 2 people found this helpful  

    - Upper management is aggressive and demanding.
    - Iron-fist like approach.
    - Assembly line mentality.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time for more than a year

    Pros

    The name of the game is rating, and so - if you are one of those, who know how to look good, regardless of how really good you are, and feel comfortable playing this game, you will do well and likely be happy, as many of the managers only care about how good they (and their subordinates) look.

    Cons

    The name of the game is rating, rather than quality, and as a result you will find yourself amazed by some of the managers you will see (technically clueless, unwilling to pull up their sleeves and have their hands dirty with details and become involved, unwilling to actually help in removing/resolving obstacle their team faces, ...); rating in favor of quality also implies covering/hiding issues, which e.g. might risk deadline commitments.

    Some of the departments are plainly and truly sweatshops.

    Doesn't Recommend
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  5. 2 people found this helpful  

    A pretty good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time for more than a year

    Pros

    Great benefits - affordable health insurance, 401(k) matching, tuition reimbursement, paid holidays and 3 1/2 weeks of vacation to start off with

    Cons

    A lot of M&A's that often cause RIFs, not a lot of upward mobility in my current department, a lot of nepotism with management staff.

    Everything is budget, budget, budget. Positions are often closed in areas that need them and employees are expected to pick up the slack.

    Advice to ManagementAdvice

    Try to view employees more as people and not machines

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    SUPER AWESOME!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Accounting Specialist  in  Omaha, NE
    Current Employee - Senior Accounting Specialist in Omaha, NE

    I have been working at ACI Worldwide full-time for more than a year

    Pros

    Work from home when needed. Excellent benefits. Great people.

    Cons

    No Chicago location at this time.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Specific to the Austin, Texas ACI office only (was S1)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Software Engineer  in  Austin, TX
    Former Employee - Associate Software Engineer in Austin, TX

    I worked at ACI Worldwide full-time for more than 5 years

    Pros

    The Austin ACI office has genuinely friendly people, a casual work environment, a wide range of technologies, and an incredible number of opportunities for self starters. Plus free breakfast tacos on friday mornings!

    Cons

    Unfortunately the S1 Austin office was already going downhill prior to the acquisition by ACI. The focus was on a poor work-life balance, unmanageable workload, toxic work environment with no support - or outright sabotage by a now-fired department head, and 15+ year old legacy software that was never updated. After the acquisition, the entire product base and office was left in limbo, with no direction being provided by management and the environment further dropping the already low morale and explaining constant exodus of employees. Attempts to play musical chairs with the seating arrangement, organizational structure, and product lifecycle du jour were all meaningless 'solutions' that avoided the real problems.

    If there were aggressive changes by management to provide discrete direction, this could be a very fun place to work, but I don't see that happening.

    Advice to ManagementAdvice

    Focus on internal product lifecycle, from paying off technical debt to support and operations tools, and not being led by feature creep due to vaporware sales and an "always say 'yes'" philosophy. Aim for a best of breed product in a 2-4 year cycle, with the initial - and continuing focus - on internal supportability, not customer wishlists. Accept the customer attrition as the cost of lack of vision while redeveloping the development process and product to better suit the needs of your company, much less your customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    More managers, more process, but still get it done YESTERDAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer
    Current Employee - Software Developer

    I have been working at ACI Worldwide full-time for more than 10 years

    Pros

    Co-workers
    Flexible hours when not working 24/7, which they would like now.
    Possible to work from home
    Co-workers

    Cons

    Extremely stressful workload for actual workers
    Want you available 24 by 7
    Expect you to keep upgrading skills, but give no time to do so.
    Adding process to job, but don't add time to do the process

    Advice to ManagementAdvice

    Walk a mile in your employees shoes. There are jobs at ACI that aren't learned in a day, a week, or even a year. It takes a long time to become top notch. And you have let too many top notch ACTUAL workers go with your pressure and lack of appreciation for what they really do.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Could be so great but wasting talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at ACI Worldwide full-time for more than 5 years

    Pros

    Flexible hours, great colleagues, nice facilities

    Cons

    Upper management is out of touch with reality and have no interest in finding out the real story or changing direction.
    Your hard work and dedication to your job will yield a raise for someone up the chain but you'll get nothing for it.

    Advice to ManagementAdvice

    Rather than simply telling employees how important they are, try showing it by giving them fair and meaningful raises as well as bonuses. Bonuses and reasonable raises are only for upper management. The folks that do the heavy lifting end up with 1%-2% raise, if that. Some get nothing. With this, it's clear you don't value your staff much so stop telling them you do. It rings hollow.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Fire drill atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Management  in  Omaha, NE
    Former Employee - Project Management in Omaha, NE

    I worked at ACI Worldwide full-time for more than 5 years

    Pros

    Flex schedule
    Work from home
    Good benefits
    Great coworkers
    Global exposure
    Travel 25%
    L3 management is fantastic- work hard for little to no reward

    Cons

    Escalations upon escalation
    Management does not respect their staff; no comprehension of how their actions impact their directs
    Poor top down communication
    Expected 24/7 work environment
    Below standard pay

    Advice to ManagementAdvice

    Watch the way your middle managers treat and talk to their directs- some are asking for a lawsuit.

    Learn how to support your staff along with your clients; stop over committing and creating fire drills.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Hostile takeover... need I say more?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Project Manager  in  Austin, TX
    Former Employee - Technical Project Manager in Austin, TX

    I worked at ACI Worldwide full-time for more than 5 years

    Pros

    I worked for S1 for more than 4 years prior to the takeover by ACI. Then reluctantly stayed for another 2 years. ACI management was clueless of our products, people and process which we actually managed pretty well prior to their insertion. The previous senior management under S1 were personable, honest and people I would invite to dinner.

    Cons

    The leadership and promotions to leadership were a joke. Some of the worst I've experienced in my 15+ years in professional software/IT. Benefits took a decline after the takeover and the culture and attitudes were just sad and painful.

    Advice to ManagementAdvice

    Not that they would even bother to read/listen... enough said.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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