ACI Worldwide Reviews

Updated April 14, 2015
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2.8
233 Reviews
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ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
138 Ratings

Pros
  • They allow you to work from home when you are not required to be in the office for a meeting etc (in 12 reviews)

  • The benefits are competitive and there is a good work/life balance at the company (in 10 reviews)

Cons
  • Tight (very absurd ) deadlines leading to bad work/life balance (in 11 reviews)

  • No core values, short term profits is all that counts for senior management (in 20 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (2)

    ACI is a solid company, definitely going place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at ACI Worldwide full-time (more than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    ACI has an excellent strategy to become the premier provider in the payment industry. No doubt this will happen, the question is how quickly. The people at ACI are tops and good to work with. Just expect to work many more hours than you may have previously

    Cons

    That being said, the question is whether you can hang in there through the turbulence. The company is evolving itself and not taking any prisoners. If you are deemed too expensive, not in the right location, or can not evolve with the company you will find yourself on the other side of the glass door.

    Advice to Management

    Consider the risk reward of eliminating very experienced personal from ACI. Once that knowledge is lost, it will take time to regain. Plus that knowledge will probably end up helping a competitor.

  2. Helpful (1)

    Senior Professional Services Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACI Worldwide (more than 10 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    All co-workers and other groups are great to work with.

    Cons

    VP and above management should focus on retaining great talent.
    No bonus structure unless your Director and above
    Only early performance appraisal.

    Advice to Management

    Management should focus on retaining great talent.

  3. Helpful (1)

    out dated ERP system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time (more than a year)

    Pros

    good people and nice building

    Cons

    old outdated ERP system-

    Advice to Management

    get a new erp system

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    aci will eliminate your position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Center Operator in Chantilly, VA
    Former Employee - Data Center Operator in Chantilly, VA

    I worked at ACI Worldwide full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good salary, paid time off, health insurance

    Cons

    If your company has been recently acquired by aci, more than likely you will lose your job. Was explicitly told by management that my job was safe, only to be layed off as aci consolidated our data center. Existing clients were aware of aci's reputation and that negatively affected contracts. Mid level management is out of touch and is only concerned with their personal performance bonuses.

    Advice to Management

    Be honest with your employees and treat them as human beings instead of assest and liabilites.

  6. Helpful (6)

    The people are great, management is disconnected

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACI Worldwide

    Pros

    As the employee engagement survey shows, every person working for ACI truly values the people on his/her team; peers work hard together to try and meet mutual goals, most of which are unrealistically set by management. Everyone I have met is smart and committed.

    Cons

    Upper management (director level and above) seems to have a large disconnect between the goals they have set, the work that it will entail to meet said goals, and the staff that it will require to do so. Staff is not given tools or resources, yet are asked to limp along and make the best of it. In the name of "synergy" valuable staff is lost to make the bottom line. In other words, people are not considered an asset.

    Advice to Management

    Upper management - please take time to really talk to those on the ground - those that do the day to day. Don't forget that each and every seemingly minor decision you make can have dire and huge impacts to those who work for you. We, your employees, are your biggest asset and know quite a bit, so ask us.

  7. Internship review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Boston, MA
    Former Employee - Intern in Boston, MA

    I worked at ACI Worldwide

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    ACI was a great place to learn. I interned there for 3 months and couldn't have been happier about my experience

    Cons

    I don't have any cons about ACI, it was a good company with great employees. It was a pleasure to go into the office every day.

  8. Helpful (1)

    Company is on its continuous growth spurt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Princeton, NJ
    Former Employee - Project Manager in Princeton, NJ

    I worked at ACI Worldwide full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Structured, great benefits, growth, leadership has direction and goals

    Cons

    Constant acquisitions leading to constant changes and lay-offs (artificial growth)

  9. Helpful (1)

    Great company to work. benefits are good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Options to have flexible schedule.

    Cons

    Needs to have more opportunities for advancement

  10. Helpful (6)

    Be careful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering
    Former Employee - Engineering

    I worked at ACI Worldwide full-time (more than 8 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    They try to change/improve the culture but there is a long way before they get there...
    Ability to work from home... - this depends on manager...

    Cons

    - Treat employees like robots
    - Most of Management does not care what is the person's out of work situation
    - When you get promoted you are expected to work longer hours (but don't you get promoted because you already shown you are capable of maintaining the higher position)
    - Thank you's and recognition are hard to come, and they are bogus when they happen
    - Putting too much on one person
    - Way too aggressive and UNREALISTIC goals
    - Off-shore employees are treated like Gods - they can do no wrong
    - They say they listen, but then they say: no - we can't do that - why then waste employees' time?
    - They promote work life balance, but to management that means - work around the clock
    - I could go on...
    Basically, if you are single, likeable and power hungry, this place may work for you

    Advice to Management

    Pay attention to what your employees really want/feel like. If you feel you get the 100% honest answers in the yearly Employee survey - think twice. Majority of Employees are afraid to put what they really feel because they do not want this to get back to them - although they are told answers are anonymous - they don't believe it.

  11. Helpful (2)

    Not worth the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support in Omaha, NE
    Former Employee - IT Support in Omaha, NE

    I worked at ACI Worldwide

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good Benefits and compensation for education.

    Cons

    heavy overtime without compensation (Salaried) - no sick days, you have to take vacation - very rigid and inflexible culture no employee involvement.

    Advice to Management

    offer leadership that includes employee participation. avoid silos. foster collaboration and teamwork

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