ACI Worldwide Reviews

Updated June 25, 2015
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2.8
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Recommend to a friend
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ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
140 Ratings

Pros
  • Flexible schedules, work from home (in 12 reviews)

  • Good work/life balance and benefits (in 10 reviews)

Cons
  • No work/life balance & communication is terrible (in 11 reviews)

  • always having to uphold senior management decisions (in 20 reviews)

More Pros and Cons

244 Employee Reviews

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  1. Helpful (3)

    Good company to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACI Worldwide full-time (Less than a year)

    Pros

    Financially solid company. Good location - not too crowded and lots of places around for lunch. Nice people to work with.

    Cons

    Average benefits package. Strict policies due to security.

    Advice to Management

    maybe more team building sessions to boost morale.


  2. Helpful (4)

    Technical Support Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACI Worldwide full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Competitive pay and flexible schedule. Benefits are good.

    Cons

    Upper management utilizes micro-managing which creates a hostile environment.

    Advice to Management

    Try to hire management personnel that have some experience in the role applied for. Also, it would be a good idea to advance internal employees with degrees and proven work experience.


  3. Helpful (2)

    Good and Bad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide

    Pros

    The best pros is the ability to work from home. There is also opportunity to learn the process. Team is spread out worldwide.

    Cons

    There is a lot of work pressure. More and more get throws at you with no relief. If you say no to more work then you may be considered incompetent.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    A grow company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in West Hills, CA
    Former Employee - Developer in West Hills, CA

    I worked at ACI Worldwide full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good coworkers! good cultures! fair sallary.

    Cons

    A lot of jobs moving oversee. Downsize the american workers.

    Advice to Management

    Find better opportunity to increase the business and retain good employees!


  6. Helpful (2)

    Ability to learn different technical skills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Naples, FL
    Former Employee - Anonymous in Naples, FL

    I worked at ACI Worldwide (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great peers to work with and a great team spirit. Everyone pitching in to help share their expertise and share the knowledge.

    Cons

    Suspect age discrimination at play with the acquisition. Project planning and management not well handled and overworked. Project timelines not realistic.

    Advice to Management

    Realize the benefits of experienced staff who perform well. Learn to properly project timelines and engineer efforts. Recognize hard working staff who go the extra mile.


  7. QA Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good for freshers. One gets exposure to learn a lot of new things. Started my career with this company.

    Cons

    Did ot find any so far


  8. Helpful (7)

    Toxic Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Generally good employees below the VP level

    Cons

    Where do I start?

    1. Very little organic growth. Most of the growth is due to acquisitions. With each acquisition comes a general lay off.
    2. People fail to take risks because they may loose their job. They do not want expose themselves to senior management.
    3. Constant turn over of people so customers do not know who to turn to.
    4. VP Level and above suck up to the CEO - therefore decisions even at low levels are influenced by the CEO. The senior management team have no back bone when it comes to working as a team and influencing CEO

    Advice to Management

    Change the culture by replacing CEO and next level down with people who listen to what customers have to say and care about fellow employees. Create a climate of professional growth. Eliminate all the politics that make ACI a toxic company


  9. Helpful (1)

    Senior Professional Services Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACI Worldwide (More than 10 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    All co-workers and other groups are great to work with.

    Cons

    VP and above management should focus on retaining great talent.
    No bonus structure unless your Director and above
    Only early performance appraisal.

    Advice to Management

    Management should focus on retaining great talent.


  10. Helpful (1)

    out dated ERP system

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time (More than a year)

    Pros

    good people and nice building

    Cons

    old outdated ERP system-

    Advice to Management

    get a new erp system


  11. Helpful (4)

    ACI is a solid company, definitely going place.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director

    I have been working at ACI Worldwide full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    ACI has an excellent strategy to become the premier provider in the payment industry. No doubt this will happen, the question is how quickly. The people at ACI are tops and good to work with. Just expect to work many more hours than you may have previously

    Cons

    That being said, the question is whether you can hang in there through the turbulence. The company is evolving itself and not taking any prisoners. If you are deemed too expensive, not in the right location, or can not evolve with the company you will find yourself on the other side of the glass door.

    Advice to Management

    Consider the risk reward of eliminating very experienced personal from ACI. Once that knowledge is lost, it will take time to regain. Plus that knowledge will probably end up helping a competitor.



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