ACI Worldwide Reviews

Updated August 31, 2015
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ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
148 Ratings

Pros
  • Flexible schedules, work from home (in 12 reviews)

  • Good work/life balance and benefits (in 10 reviews)

Cons
  • No work/life balance & communication is terrible (in 11 reviews)

  • always having to uphold senior management decisions (in 20 reviews)

More Pros and Cons

266 Employee Reviews

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  1. technical support manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Managet in Columbia, SC
    Current Employee - Technical Support Managet in Columbia, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time (More than 5 years)

    Pros

    Great benefits, competitive salary, fast growing company.

    Cons

    The company grows by acquisition; therefore, there is constant change

    Advice to Management

    Work hard to ensure you and your teams are meeting the company's objectives as stated in its strategic plan. As it is a public company, it's goal is to increase revenue.


  2. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Process Analyst in Omaha, NE
    Former Employee - Business Process Analyst in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ACI Worldwide (More than a year)

    Pros

    Great culture, at least in Omaha office. Cheap cafeteria. On site gym. No dress code. Very laid back. Really great travel policies-There's really no set per diem. They pretty much pay for everything. You get to schedule your own flights/hotels, so you can work it around your schedule. Plenty of opportunities to move up. GREAT insurance plan. Generous vacation from day 1.

    Cons

    Very poor onboarding/training. Was forced to figure out almost everything on my own. SOME management should not be managing people. Lots of 'fire drills', unnecessary emergencies.


  3. Thoughtful corporate culture, great opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ACI Worldwide full-time (More than 3 years)

    Pros

    Innovative, wonderful people. Fantastic, thoughful, curated employee outreach. Challenging, creative environment. Large corporate environment provides HR protections and infrastructure needed to feel safe and comfortable, small enough to get things done. Actively TRYING to put an emphasis on innovation and disrupting the market. Best payments product in the world - bar none. Competition is laughable. Fantastic corporate events. Opportunity to travel and move to different offices.

    Cons

    The executive team drama can trickle down and create unnecessary politics among people in the lower ranks. Appearance is everything - but only in certain departments. Even if you are a remote employee, prioritize face time in an office otherwise you will be cut. Get ready for semi-regular lay-offs and re-orgs all the time. If you put your head down, you will be negatively impacted by neither.

    Advice to Management

    Keep your political nonsense to yourself. Continue to emphasize employee engagement, it makes such a difference. Hire more women and minorities. Continue to ensure that sales/marketing is not US-centric.


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  5. Manager Product Managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nebraska in Omaha, NE
    Former Employee - Nebraska in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Established company, nice benefits package, global travel opportunities, new facilities in Omaha, business casual dress code, friendly peers

    Cons

    Being an established global company, coordination of remote teams across the globe can be challenging and impose irregular work hours. They work to compensate with flexible office hours.

    Advice to Management

    Focus on global control with local soul to help remote teams, or newly acquired teams maintain an identity and an ability to build on the unique strengths of their region or office.


  6. Systems Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Boston, MA
    Former Employee - Senior Software Engineer in Boston, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ACI Worldwide full-time (More than 5 years)

    Pros

    Flexible hours, decent pay, great colleagues.

    Cons

    Offshoring of engineering work to Romania.


  7. Helpful (4)

    The work is great but not the organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Organization
    Current Employee - Technology Organization
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time

    Pros

    Innovative, smart people and great collaboration, interesting work, potential remote work

    Cons

    Too many assignments, difficult to focus Do not trust all levels of management and lack of management support You cannot push back or try to set limits because you will be viewed as incompetent, or it will come back to bite you at some point Too many metrics and boxes to check Experience quite a bit of tale spinning

    Advice to Management

    Listen to your top performers and make changes. Do not ask for feedback and then minimize concerns or do nothing Be trustworthy Treat employees like adults in all ways Allow employees to do their best work Reward people for their hard work


  8. Helpful (2)

    I would go the other way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ACI Worldwide full-time (More than a year)

    Pros

    Large company with decent benefits so if looking for a place to just sort of "hide" and collect a check this may be considered a Pro but the company certainly likes to "breathe its own exhaust" and claim dominance in a market they are serving that is overall under-served and has come to expect and accept products that are under par.

    Cons

    Very much a dictatorship environment... you do what you are told and no room for creative thinking or ideas unless they come from the top. Very much a robot culture and employees are merely #'s

    Advice to Management

    Stop "tooting your own horn" and wake up to the reality that the products you are delivering are overpriced and substandard.


  9. Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norcross, GA
    Former Employee - Anonymous Employee in Norcross, GA

    Pros

    hard-working environment, talented workers and good compensations.

    Cons

    kind of out of date technologies.


  10. Helpful (1)

    Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people on my team Dynamic work environment Autonomy

    Cons

    Salaries are low Too much change coupled with too little executive leadership Go through the motions related to employee engagement


  11. Helpful (3)

    ACI Worldwide - Company Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server, Network and Desktop Support in Austin, TX
    Former Employee - Server, Network and Desktop Support in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at ACI Worldwide full-time (More than 5 years)

    Pros

    Worldwide company, stable financially. OK benefits, company participates and matches up to 3% of salary in 401K plan investing. Occasional work from home. That's about it.

    Cons

    Corporate minded, have no concern for the individual or personal growth. No career path or promotion of personal growth. Doesn't promote either teamwork or individual efforts. Implements major internal changes and roll outs with little or no planning or concern for the disastrous results and the people who have to support those results. Company couldn't care less about the people who work there.

    Advice to Management

    Learn how to treat your employees, be less corporate minded.



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