ACI Worldwide

  www.aciworldwide.com
  www.aciworldwide.com
Work in HR? Unlock Free Profile

ACI Worldwide Reviews

Updated September 28, 2014
Updated September 28, 2014
178 Reviews
2.7
178 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
105 Ratings

Review Highlights

Pros
  • The benefits are competitive and there is a good work/life balance at the company (in 10 reviews)

  • They allow you to work from home when you are not required to be in the office for a meeting etc (in 9 reviews)


Cons
  • No core values, short term profits is all that counts for senior management (in 18 reviews)

  • Tight (very absurd ) deadlines leading to bad work/life balance (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    EXPAT ACI Worldwide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide

    Pros

    Great people who actually do the work.

    Cons

    Staff who actually do the work are under appreciated. Sr. Management ineffective in properly motivating staff. Fear based. Far to many layoffs. For a global company there are very averse to remote support.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Over 20 years in various roles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pre-Sales  in  Omaha, NE
    Current Employee - Pre-Sales in Omaha, NE

    I have been working at ACI Worldwide full-time for more than 10 years

    Pros

    Good work/life balance and benefits. Telecommuting is available for certain positions.

    Cons

    Not enough resources to manage all the internal processes, which causes delays in delivery to customers. Those who set up the processes are disconnected from the impacts to customers.

    Advice to ManagementAdvice

    Set up process management with the goal of improved customer support guiding decision making.

    Neutral Outlook
    No opinion of CEO
  3.  

    Who moved my cheese?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time

    Pros

    Depending on the group you're with, the people are great and you could end up with a supportive manager. WFH is accepted and encouraged.

    Cons

    Where to begin....If you are ambitious and want to climb, this may not be a great fit.

    Advice to ManagementAdvice

    Reducing people to numbers and stats does not win the hearts and minds of your integers...I mean employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Organizationally unaligned and lacking inspiring culture

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at ACI Worldwide full-time for more than a year

    Pros

    Good work-life balance. Relaxed work place environment.

    Cons

    Minimal professional growth opportunities. Minimal organizational identify and culture.

    Advice to ManagementAdvice

    Acknowledge individual contributor's skills/knowledge/experience throughout the organization better. Align business unit goals through out the organization.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Worst kind of IT sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Architect  in  Atlanta, GA
    Former Employee - Software Architect in Atlanta, GA

    I worked at ACI Worldwide full-time for less than a year

    Pros

    1. Co-workers are hard working but may be not in a position to help you
    2. Option to work from home

    Cons

    1. No respect for employees
    2. Suck the blood of employees at any cost to meet insane deadlines mentality
    3. Lack of proper management of the projects despite managers working years in the company
    4. Senior leadership just want bonuses and promotions, so they push the projects with insane deadlines
    5. No company values or long term vision and just haphazard way of growing
    6. Forget about work-life balance and prepare to work 24 x 7 x 365

    Advice to ManagementAdvice

    1. Treat employees with respect
    2. Provide work-life balance
    3. Give your managers professional training so that they can manage employees well

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    A pretty good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time for more than a year

    Pros

    Great benefits - affordable health insurance, 401(k) matching, tuition reimbursement, paid holidays and 3 1/2 weeks of vacation to start off with

    Cons

    A lot of M&A's that often cause RIFs, not a lot of upward mobility in my current department, a lot of nepotism with management staff.

    Everything is budget, budget, budget. Positions are often closed in areas that need them and employees are expected to pick up the slack.

    Advice to ManagementAdvice

    Try to view employees more as people and not machines

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    - Upper management is aggressive and demanding.
    - Iron-fist like approach.
    - Assembly line mentality.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time for more than a year

    Pros

    The name of the game is rating, and so - if you are one of those, who know how to look good, regardless of how really good you are, and feel comfortable playing this game, you will do well and likely be happy, as many of the managers only care about how good they (and their subordinates) look.

    Cons

    The name of the game is rating, rather than quality, and as a result you will find yourself amazed by some of the managers you will see (technically clueless, unwilling to pull up their sleeves and have their hands dirty with details and become involved, unwilling to actually help in removing/resolving obstacle their team faces, ...); rating in favor of quality also implies covering/hiding issues, which e.g. might risk deadline commitments.

    Some of the departments are plainly and truly sweatshops.

    Doesn't Recommend
  9.  

    SUPER AWESOME!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Accounting Specialist  in  Omaha, NE
    Current Employee - Senior Accounting Specialist in Omaha, NE

    I have been working at ACI Worldwide full-time for more than a year

    Pros

    Work from home when needed. Excellent benefits. Great people.

    Cons

    No Chicago location at this time.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    More managers, more process, but still get it done YESTERDAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer
    Current Employee - Software Developer

    I have been working at ACI Worldwide full-time for more than 10 years

    Pros

    Co-workers
    Flexible hours when not working 24/7, which they would like now.
    Possible to work from home
    Co-workers

    Cons

    Extremely stressful workload for actual workers
    Want you available 24 by 7
    Expect you to keep upgrading skills, but give no time to do so.
    Adding process to job, but don't add time to do the process

    Advice to ManagementAdvice

    Walk a mile in your employees shoes. There are jobs at ACI that aren't learned in a day, a week, or even a year. It takes a long time to become top notch. And you have let too many top notch ACTUAL workers go with your pressure and lack of appreciation for what they really do.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Could be so great but wasting talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at ACI Worldwide full-time for more than 5 years

    Pros

    Flexible hours, great colleagues, nice facilities

    Cons

    Upper management is out of touch with reality and have no interest in finding out the real story or changing direction.
    Your hard work and dedication to your job will yield a raise for someone up the chain but you'll get nothing for it.

    Advice to ManagementAdvice

    Rather than simply telling employees how important they are, try showing it by giving them fair and meaningful raises as well as bonuses. Bonuses and reasonable raises are only for upper management. The folks that do the heavy lifting end up with 1%-2% raise, if that. Some get nothing. With this, it's clear you don't value your staff much so stop telling them you do. It rings hollow.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

ACI Worldwide Photos

Worked for ACI Worldwide? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.