ACI Worldwide

www.aciworldwide.com
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ACI Worldwide Reviews

Updated February 23, 2015
Updated February 23, 2015
221 Reviews
2.8
221 Reviews
Rating Trends

Recommend to a friend
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ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
131 Ratings

Review Highlights

Pros
  • They allow you to work from home when you are not required to be in the office for a meeting etc (in 12 reviews)

  • The benefits are competitive and there is a good work/life balance at the company (in 10 reviews)


Cons
  • Tight (very absurd ) deadlines leading to bad work/life balance (in 11 reviews)

  • No core values, short term profits is all that counts for senior management (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    The people are great, management is disconnected

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACI Worldwide

    Pros

    As the employee engagement survey shows, every person working for ACI truly values the people on his/her team; peers work hard together to try and meet mutual goals, most of which are unrealistically set by management. Everyone I have met is smart and committed.

    Cons

    Upper management (director level and above) seems to have a large disconnect between the goals they have set, the work that it will entail to meet said goals, and the staff that it will require to do so. Staff is not given tools or resources, yet are asked to limp along and make the best of it. In the name of "synergy" valuable staff is lost to make the bottom line. In other words, people are not considered an asset.

    Advice to ManagementAdvice

    Upper management - please take time to really talk to those on the ground - those that do the day to day. Don't forget that each and every seemingly minor decision you make can have dire and huge impacts to those who work for you. We, your employees, are your biggest asset and know quite a bit, so ask us.

  2. 1 person found this helpful  

    Company is on its continuous growth spurt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Princeton, NJ
    Former Employee - Project Manager in Princeton, NJ

    I worked at ACI Worldwide full-time (more than a year)

    Pros

    Structured, great benefits, growth, leadership has direction and goals

    Cons

    Constant acquisitions leading to constant changes and lay-offs (artificial growth)

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Internship review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Boston, MA
    Former Employee - Intern in Boston, MA

    I worked at ACI Worldwide

    Pros

    ACI was a great place to learn. I interned there for 3 months and couldn't have been happier about my experience

    Cons

    I don't have any cons about ACI, it was a good company with great employees. It was a pleasure to go into the office every day.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company to work. benefits are good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide

    Pros

    Options to have flexible schedule.

    Cons

    Needs to have more opportunities for advancement

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Be careful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering
    Former Employee - Engineering

    I worked at ACI Worldwide full-time (more than 8 years)

    Pros

    They try to change/improve the culture but there is a long way before they get there...
    Ability to work from home... - this depends on manager...

    Cons

    - Treat employees like robots
    - Most of Management does not care what is the person's out of work situation
    - When you get promoted you are expected to work longer hours (but don't you get promoted because you already shown you are capable of maintaining the higher position)
    - Thank you's and recognition are hard to come, and they are bogus when they happen
    - Putting too much on one person
    - Way too aggressive and UNREALISTIC goals
    - Off-shore employees are treated like Gods - they can do no wrong
    - They say they listen, but then they say: no - we can't do that - why then waste employees' time?
    - They promote work life balance, but to management that means - work around the clock
    - I could go on...
    Basically, if you are single, likeable and power hungry, this place may work for you

    Advice to ManagementAdvice

    Pay attention to what your employees really want/feel like. If you feel you get the 100% honest answers in the yearly Employee survey - think twice. Majority of Employees are afraid to put what they really feel because they do not want this to get back to them - although they are told answers are anonymous - they don't believe it.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Continuous Watershed Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at ACI Worldwide full-time (more than 8 years)

    Pros

    Good benefits, good pay. The culture within the teams and people work hard to make ACI successful.

    Cons

    Work life balance is horrible. You are "expected" to work while on sick leave. Open positions get cut and the smaller teams often have to pick up the slack. Senior management is very disconnected and does not seem to care much about one individuals' development.
    No investments to people are made (i.e. bonuses are cut) because of so called watershed years due to it purchasing other companies for the past few years.

    Advice to ManagementAdvice

    EVP's need to better understand the business they are trying to direct. Look at people running off, those are quality employees that leave because they don't see a future at ACI. They are not easy to replace.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    This is a very stressful and challenging job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACI Worldwide full-time (more than 3 years)

    Pros

    The flexibility and the people who you directly work with on a day to day basis

    Cons

    It is a very stressful work environment and the employees are not valued as a primary asset within the company.

    Advice to ManagementAdvice

    Invest more in your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Average organizatiaon

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Management in Omaha, NE
    Current Employee - Product Management in Omaha, NE

    I have been working at ACI Worldwide full-time

    Pros

    Great people to work with.
    Fantastic benefits.
    Flexible work schedule.
    Global company - get to learn about other cultures.

    Cons

    Although the benefits are great, and the salaries are competitive, the annual salary increase historically did not cover the increase in the cost of benefits.

    Way too much work for one person; in the last 2 years, my work load has doubled each year. Reorg at least 1 time per year which usually results in layoffs.

    Global company so conference calls start early (before 6 a.m.) and can run till 10 or 11 p.m.

    Advice to ManagementAdvice

    Consider the impact of a corporate reorg on the resources that remain. Workload continues to increase, with no end in sight.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    New to company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in Princeton, NJ
    Current Employee - Operations in Princeton, NJ

    I have been working at ACI Worldwide full-time (more than 3 years)

    Pros

    Info is available and most people are quite willing to help new hires. Everyone is friendly enough and forthcoming with info. Haven't run into office politics yet.

    Cons

    The onslaught of items to be completed leaves a bad taste, and i see some bureaucracy in play which will hinder processes.

    Advice to ManagementAdvice

    Remove some of the stages of approval. Items needed for production systems shouldn't take weeks to simply APPROVE. i.e. SSL certs for servers currently in use,

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Review as an employee

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide

    Pros

    Over all a good company to start with. Good work environment and good start through for the freshers

    Cons

    I cannot think of any cons at this time.

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