ACO Hardware
2.6 of 5 28 reviews
www.acohardware.com Farmington Hills, MI 1000 to 5000 Employees

ACO Hardware Reviews

Updated Jun 24, 2014

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2.6 28 reviews

                             

31% Approve of the CEO

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Dick Snyder

(13 ratings)

32% of employees recommend this company to a friend
28 Employee Reviews
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    Ever changing traditional retail.

    Anonymous Employee (Current Employee)

    ProsFlexible schedule with every other weekend off.

    ConsTransfers and locations are very different with totally different expectations.

    Advice to Senior ManagementTo many communications that are incorrect, need revision and it seems like the office people put this stuff out for their own job security. So many meetings with so much valuable information that never makes its way to the stores. Then there is the good old boy network that still needs to be addressed. There are so many talented educated and dedicated individuals that are overlooked for their contributions. Regular reviews are not done and this needs to be a priority.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Cashier life

    Cashier/Stock Associate (Former Employee)
    Plymouth, MI

    ProsPros:
    -small work environment
    -access to managers

    ConsCons:
    -minimum wage
    -lots of standing
    -dusty environment

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    I was a retail associate at Aco for over one year

    Anonymous Employee (Former Employee)

    ProsFreedom, always something to do,

    ConsManagement was disorganized much of the time.

    No, I would not recommend this company to a friend

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    Selfishness

    Anonymous Employee (Current Employee)

    ProsCustomer assistance is big, and you get to learn about your regular customers. You get to make them smile and help them with their projects.

    ConsWell, no matter where you work there will always be favoritism, but here its all the time. Their is flirting with upper management to regular employees and then they can never do any wrong.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great life experience and great people

    Customer Service Representative (Former Employee)
    Livonia, MI

    ProsThe people are amazing, and the schedule is flexible. I gained real life experience and knowledge

    ConsThe pay is minimum and takes a long time to get a raise. They were on a pay freeze for the almost 4 years I worked there. There were some physically intensive work days as well, which was hard to do knowing I was only making minimum wage.

    Yes, I would recommend this company to a friend

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    Customer Service Associate

    Customer Service Representative (Current Employee)
    Tecumseh, MI

    ProsWork tasks are fully explained, you know what is expected of you. Managers are willing to work with your personal schedule, work schedule is made out several weeks in advance.

    ConsStore management isn't realistic in what can be done in a particular time frame, and are very degrading about work.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Lousy Finance and HR divisions

    Anonymous Employee (Current Employee)

    ProsEverything used to be OK until there was no longer a focus on their employees or the customer and only on the bottom line.

    ConsFinance and HR divisions along with building service group are driving the company into the ground. This company will not be around for much longer

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Glad all the deadwood is gone!

    Store Manager (Current Employee)
    Detroit, MI

    ProsVery excited about the ACE Hardware partnership. The President and GMM didn't know that the name on the building said hardware. Glad they're gone and people at ACE will have a say in the company direction. A terrible last 5 years with those people in charge.

    ConsNot anymore. Very glad of the changes. Will be happy to see my old customers come back instead of the Frank's Nursery cherry pickers.

    Advice to Senior ManagementCan't wait for the changes. PLEASE be sure we have the right products for our customers when they return..

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    My best day was my last day

    Assistant Manager (Former Employee)
    Southfield, MI

    ProsPaycheck was on time and benefits were ok

    ConsManagers were required to unload trucks. Not what I signed up for. Merchandise selection was poor at best. The word "hardware "should be eliminated from their title. Cheap and outdated food, not fit for human consumption. Buyers and merchandisers are clueless. Business plan and are non existent

    Advice to Senior ManagementGet your resume together, the end is near

    No, I would not recommend this company to a friend

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    Poor Merchandise Buys = No Money For Raises, Closing 14 stores

    Assistant Manager (Current Employee)
    Farmington Hills, MI

    Pros-Generally flexible schedule
    -Small crew to manage/work with
    -Discount

    Cons-Poor Quality Merchandise
    -Wrong Assortment
    -Constant out of stocks
    -Little chance of advancement
    -No raises for the past 6 years
    -Underpaid, & overworked

    Advice to Senior ManagementMaybe if you didn't buy such stupid merchandise for a hardware store like undewear, dishes, luggage, wicker storage, furntiture, trampolines, food, we could actually have saved some of the closing stores and be able to actually pay a competitive wage again.

    Granted, a bunch of this stuff is getting transfered to the closing stores, but we all know they'll buy the same stuff with the cash they are freeing up in stead of making sure we have what our customers actually need in the store.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at ACO Hardware reviews and ratings — including employee satisfaction and approval rating for ACO Hardware CEO Dick Snyder. All 28 reviews posted anonymously by ACO Hardware employees.