ACS International

  www.acs-intl.com
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ACS International Reviews

Updated May 6, 2014

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2.6 24 reviews

57% Approve of the CEO

ACS International CEO and CTO Milan S. Patel

Milan S. Patel

(7 ratings)

24% of employees recommend this company to a friend
24 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Interesting company....some pros some cons

    AppleCare IOS Technical Advisor (Former Employee) Raleigh, NC

    Prostraining team is awesome, availability of resources

    Constime off policies, promotions lacking greatly

    Advice to Senior ManagementNeed more flexibility with absentees considering some things are not avoidable or planned for

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Sr. Project Manager

    Senior Project Manager (Former Employee)

    ProsThe line staff is very intelligent, friendly and hardworking. It is they who promote a collaborative environment

    ConsExecutive Management is not from planet earth. Unrealistic expectations set for clients and unrealistic goals for working staff, faulty software.

    Advice to Senior ManagementDo not stretch you staff so thin that quality suffers. Acknowledge performers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Always Changing Stats(ACS)

    Gen Tech (Current Employee) Cary, NC

    ProsEvery month you start fresh with all stats. I like the challenge and always having to learn something new. When something happens unexpectedly they are understanding about missing work.

    ConsThey constantly change pay rate and bonus statistics making it difficult to make much more then the base pay. They seem to make these changes when people start to get used to them and start getting their stats where they should be. They not only change to a harder target then it was when we were not hitting these targets to begin with they make semi-structured decisions which cause confusion and stress upon the production workers. Segment 1 agents (Which means those that are at goal month to month) are starting to drop and having to re adjust too much to compensate. For example: I have been a super star agent from the first day I started and due to changes to unreachable targets I am now dropping out, I will be fortunate to keep my status for future months to come. Everyone who works here feels that we are being targeted to fail and not be able to move up and out (to different programs or even higher seats) due to poor/dropping stats etc. I like change but being there a year I can say there has been lack of consistency with pay structure and there is constant adjustment to make your same wage. There was no difficulty to get in. It was actually surprising that they are a minimum requirement facility because they hire as fast as they terminate and people leave because it is a difficult job that is rarely rewarding. (When management changes stats knowing there is a network being rebuilt and many things that the agent can not control. Be prepared to handle difficult people and situations. I feel like if they focused on hiring people that would stay for a longer period of time (all production is tempory when you have a career goal) instead of leave because of causing it to be unsatisfying for their employees or because of misguided information or lack there of then they would have a stronger facility.

    Advice to Senior ManagementOld ways worked the best this is why you have to keep restructuring every couple months. If we are going to be effective, we have to be consistent. Training needs to be shorter, more condensed and advanced . Experience is everything. The quicker you train the new hires, as long as it efficient, the faster they can get hands on experience and assistance.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It is a good work experience

    Anonymous Employee (Current Employee) Houston, TX

    ProsIt provides good pay. Good benefits and nice people.

    ConsThe hours and the time off.

    Advice to Senior ManagementLearn the basics of the job.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good place to work however not recognized by senior management.

    Project Manager (Current Employee) Dallas, TX

    ProsFlexibility to work from home and ability to grow laterally with the company. I also like the changes which are starting to be made with the acquisition.

    ConsThe management seems to be geared towards making profitability at the expense of employees and to retain the best talent is not important.

    Advice to Senior ManagementMake sure to recognize your workers by giving yearly salary increase or by other recognition methods such as bonus or merit awards.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It is a great place to work

    Technical (Current Employee) Baltimore, MD

    ProsACS is a great place to work. IT has a lot of benefits and they know how best to take care of their staff

    ConsACS is a great place to work. It requires a lot of skills to keep up with the overall challenges at work

    Advice to Senior ManagementThey should focus on workers development program so as to improve the worker"s skills . This is very important in order for overalll improvement

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    This job is so repetitive I felt like I was working on an assembly line

    Customer Care Agent (Former Employee) Cary, NC

    ProsTraining is the best part of the job. It was like going to comedy relief everyday while methods were highly effective for learning also. With the large group of employees, you were bound to find a small group that you could really 'click' with which made the job more tolerable. Managers are also in the same boat with the lower level employees so many are able to relate to challenges and can be helpful. EEO employer.

    ConsThe shifts are scheduled at odd hours which can pose some difficulty for parents. The work is repetitive, some areas are congested and dirty, and some of the managers are uneducated and present themselves as such. EEO employer.

    Advice to Senior ManagementFor those managers who disrespect employees with disparaging remarks, try something different, try kindness. You'd be surprised with how it makes you feel at the end of the week and the improved performance of your unit.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not a great place for me

    Systems Administrator (Current Employee) Atlanta, GA

    ProsBenifits are not bad and people are easily approchable

    ConsNo proper communication from Senior mgmt.
    Always surprises.
    No information sharing

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Decent company to work for depending on the client.

    Customer Care Agent (Former Employee) Bartlett, TN

    ProsVery well schooled team coaches, supervisors, and managers

    ConsHandcuffed by client (Brother International) unrealistic expectations. pay is decent if you obtain bonuses.

    Advice to Senior ManagementWorked within the system to improve clients flawed system.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was a traumatic experience that I wouldn't wish on my worst enemy!

    Customer Care Agent (Former Employee) Portland, OR

    ProsQuick interview procedure, adequate training program, fairly up-to-date equipment, satisfactory work environment.

    ConsLied about job during interview: never said it was 8 hours of handling complaints every day!

    Advice to Senior ManagementTrain us to upsell after listening to 15 minutes of customer complaining. They don't want to buy when they're angry!

    No, I would not recommend this company to a friend

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