ACS International Reviews

Updated May 6, 2014
Updated May 6, 2014
24 Reviews

2.6
24 Reviews
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Recommend to a friend
Approve of CEO
ACS International CEO and CTO Milan S. Patel
Milan S. Patel
7 Ratings

Employee Reviews

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  1.  

    Interesting company....some pros some cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AppleCare IOS Technical Advisor  in  Raleigh, NC
    Former Employee - AppleCare IOS Technical Advisor in Raleigh, NC

    I worked at ACS International full-time for less than a year

    Pros

    training team is awesome, availability of resources

    Cons

    time off policies, promotions lacking greatly

    Advice to ManagementAdvice

    Need more flexibility with absentees considering some things are not avoidable or planned for

    Neutral Outlook
    No opinion of CEO
  2.  

    Sr. Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager

    I worked at ACS International full-time for more than 3 years

    Pros

    The line staff is very intelligent, friendly and hardworking. It is they who promote a collaborative environment

    Cons

    Executive Management is not from planet earth. Unrealistic expectations set for clients and unrealistic goals for working staff, faulty software.

    Advice to ManagementAdvice

    Do not stretch you staff so thin that quality suffers. Acknowledge performers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Always Changing Stats(ACS)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gen Tech  in  Cary, NC
    Current Employee - Gen Tech in Cary, NC

    I have been working at ACS International full-time for more than a year

    Pros

    Every month you start fresh with all stats. I like the challenge and always having to learn something new. When something happens unexpectedly they are understanding about missing work.

    Cons

    They constantly change pay rate and bonus statistics making it difficult to make much more then the base pay. They seem to make these changes when people start to get used to them and start getting their stats where they should be. They not only change to a harder target then it was when we were not hitting these targets to begin with they make semi-structured decisions which cause confusion and stress upon the production workers. Segment 1 agents (Which means those that are at goal month to month) are starting to drop and having to re adjust too much to compensate. For example: I have been a super star agent from the first day I started and due to changes to unreachable targets I am now dropping out, I will be fortunate to keep my status for future months to come. Everyone who works here feels that we are being targeted to fail and not be able to move up and out (to different programs or even higher seats) due to poor/dropping stats etc. I like change but being there a year I can say there has been lack of consistency with pay structure and there is constant adjustment to make your same wage. There was no difficulty to get in. It was actually surprising that they are a minimum requirement facility because they hire as fast as they terminate and people leave because it is a difficult job that is rarely rewarding. (When management changes stats knowing there is a network being rebuilt and many things that the agent can not control. Be prepared to handle difficult people and situations. I feel like if they focused on hiring people that would stay for a longer period of time (all production is tempory when you have a career goal) instead of leave because of causing it to be unsatisfying for their employees or because of misguided information or lack there of then they would have a stronger facility.

    Advice to ManagementAdvice

    Old ways worked the best this is why you have to keep restructuring every couple months. If we are going to be effective, we have to be consistent. Training needs to be shorter, more condensed and advanced . Experience is everything. The quicker you train the new hires, as long as it efficient, the faster they can get hands on experience and assistance.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    It is a good work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at ACS International

    Pros

    It provides good pay. Good benefits and nice people.

    Cons

    The hours and the time off.

    Advice to ManagementAdvice

    Learn the basics of the job.

    Recommends
    Approves of CEO
  6.  

    Good place to work however not recognized by senior management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager  in  Dallas, TX
    Current Employee - Project Manager in Dallas, TX

    I have been working at ACS International

    Pros

    Flexibility to work from home and ability to grow laterally with the company. I also like the changes which are starting to be made with the acquisition.

    Cons

    The management seems to be geared towards making profitability at the expense of employees and to retain the best talent is not important.

    Advice to ManagementAdvice

    Make sure to recognize your workers by giving yearly salary increase or by other recognition methods such as bonus or merit awards.

    No opinion of CEO
  7.  

    It is a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical  in  Baltimore, MD
    Current Employee - Technical in Baltimore, MD

    I have been working at ACS International

    Pros

    ACS is a great place to work. IT has a lot of benefits and they know how best to take care of their staff

    Cons

    ACS is a great place to work. It requires a lot of skills to keep up with the overall challenges at work

    Advice to ManagementAdvice

    They should focus on workers development program so as to improve the worker"s skills . This is very important in order for overalll improvement

    Approves of CEO
  8.  

    This job is so repetitive I felt like I was working on an assembly line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care Agent  in  Cary, NC
    Former Employee - Customer Care Agent in Cary, NC

    I worked at ACS International

    Pros

    Training is the best part of the job. It was like going to comedy relief everyday while methods were highly effective for learning also. With the large group of employees, you were bound to find a small group that you could really 'click' with which made the job more tolerable. Managers are also in the same boat with the lower level employees so many are able to relate to challenges and can be helpful. EEO employer.

    Cons

    The shifts are scheduled at odd hours which can pose some difficulty for parents. The work is repetitive, some areas are congested and dirty, and some of the managers are uneducated and present themselves as such. EEO employer.

    Advice to ManagementAdvice

    For those managers who disrespect employees with disparaging remarks, try something different, try kindness. You'd be surprised with how it makes you feel at the end of the week and the improved performance of your unit.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Not a great place for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Administrator  in  Atlanta, GA
    Current Employee - Systems Administrator in Atlanta, GA

    I have been working at ACS International

    Pros

    Benifits are not bad and people are easily approchable

    Cons

    No proper communication from Senior mgmt.
    Always surprises.
    No information sharing

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Decent company to work for depending on the client.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care Agent  in  Bartlett, TN
    Former Employee - Customer Care Agent in Bartlett, TN

    I worked at ACS International

    Pros

    Very well schooled team coaches, supervisors, and managers

    Cons

    Handcuffed by client (Brother International) unrealistic expectations. pay is decent if you obtain bonuses.

    Advice to ManagementAdvice

    Worked within the system to improve clients flawed system.

    No opinion of CEO
  11.  

    It was a traumatic experience that I wouldn't wish on my worst enemy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care Agent  in  Portland, OR
    Former Employee - Customer Care Agent in Portland, OR

    I worked at ACS International

    Pros

    Quick interview procedure, adequate training program, fairly up-to-date equipment, satisfactory work environment.

    Cons

    Lied about job during interview: never said it was 8 hours of handling complaints every day!

    Advice to ManagementAdvice

    Train us to upsell after listening to 15 minutes of customer complaining. They don't want to buy when they're angry!

    Doesn't Recommend
    No opinion of CEO

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