ACS International

  www.acs-intl.com
  www.acs-intl.com

ACS International Reviews

Updated May 6, 2014
Updated May 6, 2014
24 Reviews
2.6
24 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ACS International CEO and CTO Milan S. Patel
Milan S. Patel
7 Ratings

Employee Reviews

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  1.  

    Interesting company....some pros some cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AppleCare IOS Technical Advisor in Raleigh, NC
    Former Employee - AppleCare IOS Technical Advisor in Raleigh, NC

    I worked at ACS International full-time (less than an year)

    Pros

    training team is awesome, availability of resources

    Cons

    time off policies, promotions lacking greatly

    Advice to ManagementAdvice

    Need more flexibility with absentees considering some things are not avoidable or planned for

    Neutral Outlook
    No opinion of CEO
  2.  

    Good Company to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mainframe Security Administrative in Bangalore (India)
    Former Employee - Mainframe Security Administrative in Bangalore (India)

    I worked at ACS International full-time (more than 3 years)

    Pros

    Nice Pay Package
    Great Exposure to Technology

    Cons

    Shift Timing
    Management not worried about EMP

    Advice to ManagementAdvice

    Please Try to Retain EMP and also have a EXIT Interview.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Good Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACS International full-time (more than 3 years)

    Pros

    Good company to work for, good work environment

    Cons

    No major drawbacks in specific

    Advice to ManagementAdvice

    No comments

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Decent company to work for depending on the client.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care Agent in Bartlett, TN
    Former Employee - Customer Care Agent in Bartlett, TN

    I worked at ACS International

    Pros

    Very well schooled team coaches, supervisors, and managers

    Cons

    Handcuffed by client (Brother International) unrealistic expectations. pay is decent if you obtain bonuses.

    Advice to ManagementAdvice

    Worked within the system to improve clients flawed system.

    No opinion of CEO
  6.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACS International

    Pros

    Good Job to work for. Good people in the company to work in. The pay is good along with the bonus.

    Cons

    Sometimes the pay can become very bad

    Advice to ManagementAdvice

    More feedback

    Recommends
    Approves of CEO
  7.  

    Good Place to Work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACS International

    Pros

    Good place to work, free cab. Some manager is good. Lot of client. Salary benefits is ok.

    Cons

    No Hike, more firing in the past. not much client.

    Advice to ManagementAdvice

    Management should provide Hike at-least 1 in 2yrs Hike and other benefits

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    Always Changing Stats(ACS)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gen Tech in Cary, NC
    Current Employee - Gen Tech in Cary, NC

    I have been working at ACS International full-time (more than an year)

    Pros

    Every month you start fresh with all stats. I like the challenge and always having to learn something new. When something happens unexpectedly they are understanding about missing work.

    Cons

    They constantly change pay rate and bonus statistics making it difficult to make much more then the base pay. They seem to make these changes when people start to get used to them and start getting their stats where they should be. They not only change to a harder target then it was when we were not hitting these targets to begin with they make semi-structured decisions which cause confusion and stress upon the production workers. Segment 1 agents (Which means those that are at goal month to month) are starting to drop and having to re adjust too much to compensate. For example: I have been a super star agent from the first day I started and due to changes to unreachable targets I am now dropping out, I will be fortunate to keep my status for future months to come. Everyone who works here feels that we are being targeted to fail and not be able to move up and out (to different programs or even higher seats) due to poor/dropping stats etc. I like change but being there a year I can say there has been lack of consistency with pay structure and there is constant adjustment to make your same wage. There was no difficulty to get in. It was actually surprising that they are a minimum requirement facility because they hire as fast as they terminate and people leave because it is a difficult job that is rarely rewarding. (When management changes stats knowing there is a network being rebuilt and many things that the agent can not control. Be prepared to handle difficult people and situations. I feel like if they focused on hiring people that would stay for a longer period of time (all production is tempory when you have a career goal) instead of leave because of causing it to be unsatisfying for their employees or because of misguided information or lack there of then they would have a stronger facility.

    Advice to ManagementAdvice

    Old ways worked the best this is why you have to keep restructuring every couple months. If we are going to be effective, we have to be consistent. Training needs to be shorter, more condensed and advanced . Experience is everything. The quicker you train the new hires, as long as it efficient, the faster they can get hands on experience and assistance.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Good place to work however not recognized by senior management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX

    I have been working at ACS International

    Pros

    Flexibility to work from home and ability to grow laterally with the company. I also like the changes which are starting to be made with the acquisition.

    Cons

    The management seems to be geared towards making profitability at the expense of employees and to retain the best talent is not important.

    Advice to ManagementAdvice

    Make sure to recognize your workers by giving yearly salary increase or by other recognition methods such as bonus or merit awards.

    No opinion of CEO
  10.  

    It is a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical in Baltimore, MD
    Current Employee - Technical in Baltimore, MD

    I have been working at ACS International

    Pros

    ACS is a great place to work. IT has a lot of benefits and they know how best to take care of their staff

    Cons

    ACS is a great place to work. It requires a lot of skills to keep up with the overall challenges at work

    Advice to ManagementAdvice

    They should focus on workers development program so as to improve the worker"s skills . This is very important in order for overalll improvement

    Approves of CEO
  11.  

    Busy...complicated...backwards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Recruiter in San Antonio, TX
    Former Employee - Recruiter in San Antonio, TX

    I worked at ACS International

    Pros

    Pay is good, large company, name recognition

    Cons

    Company is too big, employees are just a number, HR is all outsourced

    Advice to ManagementAdvice

    Keep jobs in America, provide the ability for managers to make decisions without all the run around.

    Doesn't Recommend
    No opinion of CEO

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