ACS International Reviews

Updated June 22, 2015
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2.8
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ACS International CEO and CTO Milan S. Patel
Milan S. Patel
7 Ratings

26 Employee Reviews

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  1. great part time job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teacher
    Current Employee - Teacher

    I have been working at ACS International part-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I enjoyed teaching students, friendly people/staff

    Cons

    Low pay, students can be bratty


  2. Great opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Leesburg, VA
    Former Employee - Project Manager in Leesburg, VA

    I worked at ACS International (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great team to work with

    Cons

    There were few management crisis that were not handled internally

    Advice to Management

    None


  3. Interesting company....some pros some cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AppleCare IOS Technical Advisor in Raleigh, NC
    Former Employee - AppleCare IOS Technical Advisor in Raleigh, NC

    I worked at ACS International full-time (Less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    training team is awesome, availability of resources

    Cons

    time off policies, promotions lacking greatly

    Advice to Management

    Need more flexibility with absentees considering some things are not avoidable or planned for


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  5. Good Company to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mainframe Security Administrative in Bangalore (India)
    Former Employee - Mainframe Security Administrative in Bangalore (India)

    I worked at ACS International full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice Pay Package
    Great Exposure to Technology

    Cons

    Shift Timing
    Management not worried about EMP

    Advice to Management

    Please Try to Retain EMP and also have a EXIT Interview.


  6. Good Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACS International full-time (More than 3 years)

    Pros

    Good company to work for, good work environment

    Cons

    No major drawbacks in specific

    Advice to Management

    No comments


  7. Decent company to work for depending on the client.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Bartlett, TN
    Former Employee - Customer Care Agent in Bartlett, TN

    I worked at ACS International

    No opinion of CEO
    No opinion of CEO

    Pros

    Very well schooled team coaches, supervisors, and managers

    Cons

    Handcuffed by client (Brother International) unrealistic expectations. pay is decent if you obtain bonuses.

    Advice to Management

    Worked within the system to improve clients flawed system.


  8. Great Place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACS International

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good Job to work for. Good people in the company to work in. The pay is good along with the bonus.

    Cons

    Sometimes the pay can become very bad

    Advice to Management

    More feedback


  9. Good Place to Work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACS International

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good place to work, free cab. Some manager is good. Lot of client. Salary benefits is ok.

    Cons

    No Hike, more firing in the past. not much client.

    Advice to Management

    Management should provide Hike at-least 1 in 2yrs Hike and other benefits


  10. Helpful (1)

    Always Changing Stats(ACS)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gen Tech in Cary, NC
    Current Employee - Gen Tech in Cary, NC

    I have been working at ACS International full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Every month you start fresh with all stats. I like the challenge and always having to learn something new. When something happens unexpectedly they are understanding about missing work.

    Cons

    They constantly change pay rate and bonus statistics making it difficult to make much more then the base pay. They seem to make these changes when people start to get used to them and start getting their stats where they should be. They not only change to a harder target then it was when we were not hitting these targets to begin with they make semi-structured decisions which cause confusion and stress upon the production workers. Segment 1 agents (Which means those that are at goal month to month) are starting to drop and having to re adjust too much to compensate. For example: I have been a super star agent from the first day I started and due to changes to unreachable targets I am now dropping out, I will be fortunate to keep my status for future months to come. Everyone who works here feels that we are being targeted to fail and not be able to move up and out (to different programs or even higher seats) due to poor/dropping stats etc. I like change but being there a year I can say there has been lack of consistency with pay structure and there is constant adjustment to make your same wage. There was no difficulty to get in. It was actually surprising that they are a minimum requirement facility because they hire as fast as they terminate and people leave because it is a difficult job that is rarely rewarding. (When management changes stats knowing there is a network being rebuilt and many things that the agent can not control. Be prepared to handle difficult people and situations. I feel like if they focused on hiring people that would stay for a longer period of time (all production is tempory when you have a career goal) instead of leave because of causing it to be unsatisfying for their employees or because of misguided information or lack there of then they would have a stronger facility.

    Advice to Management

    Old ways worked the best this is why you have to keep restructuring every couple months. If we are going to be effective, we have to be consistent. Training needs to be shorter, more condensed and advanced . Experience is everything. The quicker you train the new hires, as long as it efficient, the faster they can get hands on experience and assistance.


  11. Good place to work however not recognized by senior management.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX

    I have been working at ACS International

    No opinion of CEO
    No opinion of CEO

    Pros

    Flexibility to work from home and ability to grow laterally with the company. I also like the changes which are starting to be made with the acquisition.

    Cons

    The management seems to be geared towards making profitability at the expense of employees and to retain the best talent is not important.

    Advice to Management

    Make sure to recognize your workers by giving yearly salary increase or by other recognition methods such as bonus or merit awards.



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