ACS International Reviews

Updated June 22, 2015
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2.8
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ACS International CEO and CTO Milan S. Patel
Milan S. Patel
7 Ratings

26 Employee Reviews

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  1. It was a traumatic experience that I wouldn't wish on my worst enemy!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Portland, OR
    Former Employee - Customer Care Agent in Portland, OR

    I worked at ACS International

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Quick interview procedure, adequate training program, fairly up-to-date equipment, satisfactory work environment.

    Cons

    Lied about job during interview: never said it was 8 hours of handling complaints every day!

    Advice to Management

    Train us to upsell after listening to 15 minutes of customer complaining. They don't want to buy when they're angry!


  2. Sr. Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager

    I worked at ACS International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The line staff is very intelligent, friendly and hardworking. It is they who promote a collaborative environment

    Cons

    Executive Management is not from planet earth. Unrealistic expectations set for clients and unrealistic goals for working staff, faulty software.

    Advice to Management

    Do not stretch you staff so thin that quality suffers. Acknowledge performers.


  3. Immediate supervisors great;poor compensation,no career path,rampant senior exec cronyism

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACS International

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Gain experience for your next job. Immediate supervisors and co-workers will be nice, competent people. Compensation offered will pay some bills. Occasional promotions available.

    Cons

    All supervisors have to take furlough weeks, and there haven't been raises/cost of living increases in years. Initial salary offers are low. Most business units have hiring freezes, so career paths aren't clear or available in many instances. Ongoing layoffs. Constant workload increases have demoralized and physically exhausted staff at all levels but the most senior management.

    Advice to Management

    Do more to retain key staff. Institutional memory loss due to management/staff leaving has eviscerated business units that were solid revenue sources.


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  5. Helpful (1)

    Stable ...but at the prices of your values?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Torrance, CA
    Former Employee - Anonymous Employee in Torrance, CA

    I worked at ACS International

    No opinion of CEO
    No opinion of CEO

    Pros

    Great people to work with Stable ...doing well financially

    Cons

    No work/life balance Lack of understanding of technology

    Advice to Management

    Stop micromanaging - set the vision, measure results


  6. Poor Training

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Aid Officer in Tempe, AZ
    Current Employee - Financial Aid Officer in Tempe, AZ

    I have been working at ACS International

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Advancement Possibilities within the company.

    Cons

    quick to discharge for various reasons.

    Advice to Management

    Better training program


  7. Not a great place for me

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Atlanta, GA
    Current Employee - Systems Administrator in Atlanta, GA

    I have been working at ACS International

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benifits are not bad and people are easily approchable

    Cons

    No proper communication from Senior mgmt. Always surprises. No information sharing


  8. This job is so repetitive I felt like I was working on an assembly line

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Cary, NC
    Former Employee - Customer Care Agent in Cary, NC

    I worked at ACS International

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Training is the best part of the job. It was like going to comedy relief everyday while methods were highly effective for learning also. With the large group of employees, you were bound to find a small group that you could really 'click' with which made the job more tolerable. Managers are also in the same boat with the lower level employees so many are able to relate to challenges and can be helpful. EEO employer.

    Cons

    The shifts are scheduled at odd hours which can pose some difficulty for parents. The work is repetitive, some areas are congested and dirty, and some of the managers are uneducated and present themselves as such. EEO employer.

    Advice to Management

    For those managers who disrespect employees with disparaging remarks, try something different, try kindness. You'd be surprised with how it makes you feel at the end of the week and the improved performance of your unit.


  9. It is a good work experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at ACS International

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    It provides good pay. Good benefits and nice people.

    Cons

    The hours and the time off.

    Advice to Management

    Learn the basics of the job.


  10. fun place to work, very low pay.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor
    Current Employee - Advisor

    I have been working at ACS International

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Fun helping customers with problems.

    Cons

    Very low pay, too much control.


  11. Short-lived

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Assistant
    Former Employee - Customer Care Assistant

    I worked at ACS International

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    The company is financially strong and has a bright future

    Cons

    The rewards don't translate to competitive pay or advancement opportunity.

    Advice to Management

    Become more involved in the upside triangle support system that's touted as critically important.



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