ACS State Healthcare Reviews

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2 Ratings

3 Employee Reviews

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  1. Not employee focused in the least

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Supprot in Cheshire, CT
    Former Employee - Customer Supprot in Cheshire, CT

    I worked at ACS State Healthcare

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Co-workers were good people and worked hard. Management could have certainly used some vast improvement.

    Cons

    No employee focus. Raises were a joke, when they occurred. Even with above average reviews I got 1 2% increase in 3 years. Ridiculous.

    They come up with some pretty creative ways of meeting stringent SLA's.

    Advice to Management

    Pay your employees that actually do work. Make sure you acknowledge when people do a good job. Then maybe SLA's will get met and you won't have to fire people and outsource the work to the Philippines which is only more detrimental to client services.


  2. Nightmare

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Boston, MA
    Current Employee - Project Manager in Boston, MA

    I have been working at ACS State Healthcare

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Solid business model, unfortunately, not every state healthcare system can consume the generic product. Lack of quailifes individuals to "customize" existing OS2 product

    Cons

    Lack of cimmunication.
    Lack of subject matter experts
    Lack of trained/qualified business analysts

    Advice to Management

    Start over. Complex matrixed envirnonment make is almost impossible to accomplish anything. Lack of direct influence on any team member leads to total chaos


  3. Leadership needs a massive overhaul! Don't even consider working here.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Austin, TX
    Former Employee - Director in Austin, TX

    I worked at ACS State Healthcare

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Large Organization, recently purchased by Xerox. Organization has a great number of talented employees.

    Cons

    Leadership is for the most part incompetent, arrogant and very disrespectful of employees. If and when the economy ever turns around there will be a mass exodus from this company. All of the talented resources will run as fast as they can. This organization has created a new standard for incompetent, infantile leadership.

    Advice to Management

    Xerox is a solid company and really needs to examine the existing leadership in this segment of their organization. Do it now before you lose all of your talent!



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