ADP Reviews

Updated March 22, 2015
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3.2
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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
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56 Employee Reviews

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  1. Progressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA

    I have been working at ADP full-time (more than 8 years)

    Pros

    Flexible Work Schedule
    Tele-Commute
    PTO policy is awesome
    Flex Holidays
    Minimal Travel

    Cons

    Technology is lacking
    behind the curve on innovations
    Some Management only looks out for themselves.

    Advice to ManagementAdvice

    Pay attention to trends and work to be at the forefront.

    Recommends
    Positive Outlook
  2. Client Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SBS Client Service Representative in Alpharetta, GA
    Current Employee - SBS Client Service Representative in Alpharetta, GA

    I have been working at ADP full-time (more than 3 years)

    Pros

    ADP gives you the foundation you need with the training its offers during your first few years of employment. It's reputation in the payroll industry is a plus on your resume if you're looking to stay in this field.

    Cons

    If you're looking for advancement, go outside ADP because its very hard to move up. ADP tells you that they like people who are willing to take on new roles within the company but then no one within ADP wants to give you a chance to get to the next level. This company is good for starting out but if you want more, look outside the company.

    Advice to ManagementAdvice

    Practice what you preach! Give your loyal employees a chance to grow within the company. Also, stop hiring outside the U.S. for employment , the clients are tired of the mistakes made and U.S. Reps are tired of cleaning up their mess!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Struggling to re-organize and not be taken out by the little companies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services in Alpharetta, GA
    Current Employee - Client Services in Alpharetta, GA

    I have been working at ADP full-time (more than 3 years)

    Pros

    It is a great place to learn solid skills and develop your professional self

    Cons

    The corporate culture is a little bit shady. They tell you that you're not going to have a layoffs and then they have layoffs. Way too much work for the pay. Very very stressful position and they will pigeonhole you if they find that you're good at something. You will never get out of that spot

    Advice to ManagementAdvice

    Be more honest and if someone wants growth please pay attention causethey will leave you. Adp does have competition and it would do well to remember that

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful

    Not the same ADP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Alpharetta, GA
    Former Employee - Manager in Alpharetta, GA

    I worked at ADP

    Pros

    Good place to start a career in order to get experience

    Cons

    No work/life balance, employee development takes a back seat

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful

    Laggard HCM wannabe

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President IT in Alpharetta, GA
    Former Employee - Vice President IT in Alpharetta, GA

    I worked at ADP full-time

    Pros

    For some markets ADP has a competitive solution - especially for organizations with less than 500 employees.

    Cons

    ADP is a services company not a technology company. ADP spends significantly less of their revenue on R&D than other software companies. Their spend is more in line with a bank's ratios. That means that if you are a software professional, you might be frustrated that the expectations of leadership doesn't match the availability of resources to deliver. This is especially challenging when competing at the higher end of the market against Workday, SAP, and Oracle. Cost cutting, off shoring aggravate this problem. Then bring in leaders to the up-market (NAS) business from the SMB business and expectations continue to be unrealistic. It's a time of upheaval in national accounts. But for Majors and SMB perhaps its a better spot.

    Advice to ManagementAdvice

    Watch out for rewarding the bullys from sales and executive ranks while penalizing those that get work done in trying circumstances.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful

    Undergoing significant changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Alpharetta, GA
    Current Employee - Vice President in Alpharetta, GA

    I have been working at ADP full-time (more than 10 years)

    Pros

    Good benefits, good growth opportunities for early and mid stage careers, improving commitment to new technology investments, strong sales and service cultures, have recently sold off non core assets to increase focus.

    Cons

    Significant senior management change underway, talk of employee engagement and client focus can be lip service, vast matrix with disconnected corporate staff often at the top, inability to coordinate resources and prioritize, intense cost cutting pressure creating significant strain on client-facing roles.

    Advice to ManagementAdvice

    Senior management needs to reconnect with clients and front line associates. Go live a week in their shoes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful

    Soon 2 Be...Former Employee and EXCITED! - Resource

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll Service Representative in Alpharetta, GA
    Current Employee - Payroll Service Representative in Alpharetta, GA

    I have been working at ADP

    Pros

    It's a steady PAY CHECK...anything else? Ummmm no!

    Cons

    Where should I began? So this is SPECIFICALLY for Resource::: No flexibilty, business model doesn't make sense (how can you want assigned representatives and be a call center at the same time?) - that doesn't make sense. Rules are constantly changing - no real standard because it's "flexible" depending on the person. But hey numbers speak for themselves, more people have quit in the last year than my entire time there. What's the turnover now? Like almost 35-40% LOL. Retention for your employees isn't looking too good...STAY AWARE FROM THAT BUSINESS UNIT!

    Advice to ManagementAdvice

    You seriously need to value your employees more. Stop playing like you are not aware and figure out a plan!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 11 people found this helpful

    Educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Analyst in Alpharetta, GA
    Current Employee - Client Service Analyst in Alpharetta, GA

    I have been working at ADP full-time (more than 8 years)

    Pros

    ADP has an outstanding benefits package. Training is available to any who want it. I am currently making use of the tuition reimbursement program and management has been exceedingly accommodating. I've learned a lot about myself as an employee.

    Cons

    ADP seems to have the practice of squeezing water from a stone. That is, ADP will work people to the bone and beyond before they even think of filling a position on a team. The trend towards smart-shoring (hiring associates from areas in the US with a lower cost of living) and off-shoring (hiring associates in India and the Philippines, or moving certain functions over there) does not make operations as efficient.

    Advice to ManagementAdvice

    Invest in product development. Avoid the "shiny new toys" on the market. Excel at what you do. Also, invest in employees. Listen to them the first time, and not when you're in a pickle.

    Recommends
    Positive Outlook
    Disapproves of CEO
  10. Great place to learn and grow can't stay forever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Connection Support Spec in Alpharetta, GA
    Former Employee - Senior Connection Support Spec in Alpharetta, GA

    I worked at ADP full-time (more than 8 years)

    Pros

    This is a great place to learn and grow.

    Cons

    No work life balance, especially due to working in HR & Benefits. Open Enrollment is holiday season and we cannot take time off to spend with family

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 3 people found this helpful

    Too Many Chiefs & No Indians

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA

    I have been working at ADP full-time (more than a year)

    Pros

    Stable company. Recognized brand.

    Cons

    Labor camp for those who are hired as contractors. Making 21.15 an hour as a start. Stay in that position for a year before becoming permanent. Nothing changes however. After becoming a permanent associate, you have to wait another year before qualifying for a merit increase. Cannot leave your PSR position for 18 months. Chances of advancement not only limited but virtually impossible for quite some time. Flawed distribution of the clients. Average PSR has 100-plus clients, Employees are leaving all the time and new contractors are being brought in. It's almost like a factory-like atmosphere. No management support on anything. Inadequate tools, no solid training and too much red-tap mentality. It seems there are way too many managers virtually doing nothing while average employees are lost and dishearten. Benefit are expensive from healthcare standpoint. Those who are saying that benefits are great are either lying or don't care... For an average PSR making $21.15 with a family has to pay $750 a month to have medical, dental and vision coverage. Now, that is brutal and to say that ADP takes care of his employees is nothing but a sham.

    Advice to ManagementAdvice

    Make managers accountable for what they do or don't do. No one has the courage to tell what it is. Town Hall meetings are held to portray a picture of ADP what it's not.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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