ADP

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  jobs.adp.com

ADP Reviews in Atlanta, GA

Updated December 20, 2014
Updated December 20, 2014
1,988 Reviews
3.5
1,988 Reviews
Rating Trends

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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
832 Ratings

Review Highlights

Pros
  • ADP is a solid organization Work/Life balance - getting to work from home (in 155 reviews)

  • You're able to work from home remotely in case of something like bad weather or illness (in 58 reviews)


Cons
  • What your work/life balance looks like depends on the position held within the company (in 50 reviews)

  • Upper Management is lacking, need to bridge the gap from Management to employees (in 42 reviews)

More Highlights

103 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Decent company but slow to meet current market demands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA

    I have been working at ADP full-time (more than 10 years)

    Pros

    ADP has good people. The company is trying to reshape itself internally to be less segmented and more uniformed. Good benefits and training.

    Cons

    For ADP's years and experience it is late to market with competitive HR and Payroll applications. Company is now gearing up to present itself as an HCM provider.

    Advice to ManagementAdvice

    Invest more in your core products. As an industry leader you should have the means to make the investments necessary to compete. Better technology needed for payroll products.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Laggard HCM wannabe

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President IT in Alpharetta, GA
    Former Employee - Vice President IT in Alpharetta, GA

    I worked at ADP full-time

    Pros

    For some markets ADP has a competitive solution - especially for organizations with less than 500 employees.

    Cons

    ADP is a services company not a technology company. ADP spends significantly less of their revenue on R&D than other software companies. Their spend is more in line with a bank's ratios. That means that if you are a software professional, you might be frustrated that the expectations of leadership doesn't match the availability of resources to deliver. This is especially challenging when competing at the higher end of the market against Workday, SAP, and Oracle. Cost cutting, off shoring aggravate this problem. Then bring in leaders to the up-market (NAS) business from the SMB business and expectations continue to be unrealistic. It's a time of upheaval in national accounts. But for Majors and SMB perhaps its a better spot.

    Advice to ManagementAdvice

    Watch out for rewarding the bullys from sales and executive ranks while penalizing those that get work done in trying circumstances.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Undergoing significant changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Alpharetta, GA
    Current Employee - Vice President in Alpharetta, GA

    I have been working at ADP full-time (more than 10 years)

    Pros

    Good benefits, good growth opportunities for early and mid stage careers, improving commitment to new technology investments, strong sales and service cultures, have recently sold off non core assets to increase focus.

    Cons

    Significant senior management change underway, talk of employee engagement and client focus can be lip service, vast matrix with disconnected corporate staff often at the top, inability to coordinate resources and prioritize, intense cost cutting pressure creating significant strain on client-facing roles.

    Advice to ManagementAdvice

    Senior management needs to reconnect with clients and front line associates. Go live a week in their shoes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Settling for Less With All This Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Atlanta, GA
    Current Employee - Client Service Representative in Atlanta, GA

    I have been working at ADP

    Pros

    The opportunity to use a reputable company like ADP on your resume!

    Cons

    Very stressful job with below average to average pay for this industry. Also, it's hard to advance within ADP. The recruiters as well as human resources lack communication with prospective job seekers and never follow up on jobs that you interview for.

    Advice to ManagementAdvice

    Give your employees within the organization a chance to advance and have better communication with prospective job seekers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Soon 2 Be...Former Employee and EXCITED! - Resource

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll Service Representative in Alpharetta, GA
    Current Employee - Payroll Service Representative in Alpharetta, GA

    I have been working at ADP

    Pros

    It's a steady PAY CHECK...anything else? Ummmm no!

    Cons

    Where should I began? So this is SPECIFICALLY for Resource::: No flexibilty, business model doesn't make sense (how can you want assigned representatives and be a call center at the same time?) - that doesn't make sense. Rules are constantly changing - no real standard because it's "flexible" depending on the person. But hey numbers speak for themselves, more people have quit in the last year than my entire time there. What's the turnover now? Like almost 35-40% LOL. Retention for your employees isn't looking too good...STAY AWARE FROM THAT BUSINESS UNIT!

    Advice to ManagementAdvice

    You seriously need to value your employees more. Stop playing like you are not aware and figure out a plan!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 11 people found this helpful  

    Educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Analyst in Alpharetta, GA
    Current Employee - Client Service Analyst in Alpharetta, GA

    I have been working at ADP full-time (more than 8 years)

    Pros

    ADP has an outstanding benefits package. Training is available to any who want it. I am currently making use of the tuition reimbursement program and management has been exceedingly accommodating. I've learned a lot about myself as an employee.

    Cons

    ADP seems to have the practice of squeezing water from a stone. That is, ADP will work people to the bone and beyond before they even think of filling a position on a team. The trend towards smart-shoring (hiring associates from areas in the US with a lower cost of living) and off-shoring (hiring associates in India and the Philippines, or moving certain functions over there) does not make operations as efficient.

    Advice to ManagementAdvice

    Invest in product development. Avoid the "shiny new toys" on the market. Excel at what you do. Also, invest in employees. Listen to them the first time, and not when you're in a pickle.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    The sales training ADP offers is second to none.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SBS Associate District Manager in Atlanta, GA
    Current Employee - SBS Associate District Manager in Atlanta, GA

    I have been working at ADP full-time (more than an year)

    Pros

    Great awards and trips that motivate you to sell. Young professionals make up a vast majority of the work force and go out for drinks on a regular basis. Complete flexibility of your schedule.

    Cons

    Very cut-throat business environment, high turn-over, and who your manager is makes a big difference on your experience. There are corporate partnerships with banks to generate leads but a majority of the business is found through prospecting and cold calling.

    Recommends
    Approves of CEO
  9.  

    Great place to learn and grow can't stay forever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Connection Support Spec in Alpharetta, GA
    Former Employee - Senior Connection Support Spec in Alpharetta, GA

    I worked at ADP full-time (more than 8 years)

    Pros

    This is a great place to learn and grow.

    Cons

    No work life balance, especially due to working in HR & Benefits. Open Enrollment is holiday season and we cannot take time off to spend with family

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Too Many Chiefs & No Indians

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA

    I have been working at ADP full-time (more than an year)

    Pros

    Stable company. Recognized brand.

    Cons

    Labor camp for those who are hired as contractors. Making 21.15 an hour as a start. Stay in that position for a year before becoming permanent. Nothing changes however. After becoming a permanent associate, you have to wait another year before qualifying for a merit increase. Cannot leave your PSR position for 18 months. Chances of advancement not only limited but virtually impossible for quite some time. Flawed distribution of the clients. Average PSR has 100-plus clients, Employees are leaving all the time and new contractors are being brought in. It's almost like a factory-like atmosphere. No management support on anything. Inadequate tools, no solid training and too much red-tap mentality. It seems there are way too many managers virtually doing nothing while average employees are lost and dishearten. Benefit are expensive from healthcare standpoint. Those who are saying that benefits are great are either lying or don't care... For an average PSR making $21.15 with a family has to pay $750 a month to have medical, dental and vision coverage. Now, that is brutal and to say that ADP takes care of his employees is nothing but a sham.

    Advice to ManagementAdvice

    Make managers accountable for what they do or don't do. No one has the courage to tell what it is. Town Hall meetings are held to portray a picture of ADP what it's not.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Middle of the Road

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Manager in Alpharetta, GA
    Current Employee - Client Manager in Alpharetta, GA

    I have been working at ADP full-time (more than an year)

    Pros

    Co-workers, brand on your resume, work life balance

    Cons

    Pay is below market, benefits high, management, promotions are based on favoritism, lack of communication

    Advice to ManagementAdvice

    Try harder to retain talent and evaluate based on performance versus client retention

    No opinion of CEO

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