ADP Reviews

Current Employee – been working at ADP full-time for more than a year

Pros – - Looks GREAT on a resume

Cons – - Pay is awful. OTE you still W2 under $60k
- Management are good at sales.. not management
- Some territories/banks/cpas have great opportunity.. Some don't. You're judged on your production either way.
- Turnover was 88% in Dallas, Tx (2012)
- Force you to comply with age-old sales processes whether they are still viable or not
- Micro-management
- Local training is a joke

Advice to Senior Management – Adjust your processes moving forward. You're stuck in the past. Quit forcing reps to utilize bank relationships that are USELESS. Let employees find what they're good at and expand on those talents.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at ADP full-time for more than 3 years

Pros – Benefits are fantastic, and start immediately. Also the E-learning programs and other value adds such as tuition reimbursement are top-notch as well. They also had an on-site doctor at the tax center I worked at. Good vacation to start, and a decent if not spectacular salary.

Cons – Horrible company culture centered around how difficult it is to advance your career within the company. Tons of internal politics and poorly hired middle management because of said politics. An extremely unpleasant place to work. Literally could not pay me enough to ever consider going back to work for them in any way shape or form. Internal structure of company made it almost impossible to fire poor employees, and management typically didn't understand the day to day role of the people they were managing.

Advice to Senior Management – Fire 90% of your middle management, they received these jobs due to kickbacks and relationships, not any particular aptitude for managing people.

No, I would not recommend this company to a friend

Former Employee – worked at ADP full-time for less than a year

Pros – Training salary, good base, brand name recognition. Access to information about payroll clients was excellent. Working with the payroll account managers was difficult because they had a hard time grasping information about 401k and how seamless the integration could be for the payroll client or prospect and hesitated taking us out as consultants.

Cons – Used car salesman tactics, inexperienced top level management in my division which was the ADP Broker Dealer Inc.(Retirement Services). ADP would make payroll mistakes like not paying an employers payroll taxes and that would ruin the credibility of the payroll / 401k integration that we tried to sell. So, not all payroll clients are going to be easy clients to cross sell to retirement services.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at ADP as a contractor for less than a year

Pros – I got a paycheck to pay bills.

Cons – There is only lateral movement, if any movement is allowed into positions that better fit your skill set.

Advice to Senior Management – Be more flexible.

No, I would not recommend this company to a friend

Former Employee – worked at ADP full-time

Pros – 1. Very structured processes
2. Sit around for a long term job
3. Brand Name

Cons – 1. Not Innovative. Focused more on revenue / profits but less on really providing innovative solutions to the clients.
2. Scope of work would be too narrow. It would be the same work doing again and again and again.
3. Very old and outdated systems.

No, I would not recommend this company to a friend

Current Employee – been working at ADP full-time for more than 10 years

Pros – Big company, lots of money to waste.

Cons – Slow to change for the better, upper management has no idea what is going on at lower levels

Advice to Senior Management – Be proficient in your space, not just at management.

No, I would not recommend this company to a friend

Current Employee – been working at ADP

Pros – Great place to start your career and learn about sales and get incredible exposure to B2B sales. Uncapped commission structure, with a stock purchase plan. Stable company, and leader of its industry

Cons – Company is slow to adapt to the marketplace. Sales is number 1 criterium assessed when looking for promotions as opposed to other attributes that make you a fit for the position.

Advice to Senior Management – Take a holistic approach at candidates trying to move to other departments within the organization.

Former Employee – worked at ADP full-time for more than a year

Pros – Great oppty to get into B2B sales. Great first step into sales

Cons – Don't work in sbs. ADP is a national account/major account company. You can make good money in sbs but it's a grind everyday, then you have to hope that you made the right internal connections to see any type of promotion. Majors and national accounts are a more involved sale, plus those division bring even more to your resume.

Advice to Senior Management – Try better to identify talent not just performers. To many times I've seen employees who hit there number be promoted to management. Management is different than sales, so not always will the most successful sales rep translate into the most successful manager. Be more open

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at ADP

Pros – Great benefits and flexible hours

Cons – High turnover rate due to inexperience

Former Employee – worked at ADP full-time for more than 3 years

Pros – ADP has fantastic training and is an excellent stepping stone for your sales career. After 2 - 3 years of experience and at least 1 President's Club you can almost write your ticket to any number of higher level sales positions. Income can be good, but is dependent upon your territory (see cons). Benefits and things such as Stock Purchase program are solid.

Cons – Be very cautious of your market. Your success greatly hinges on your market and your specific territory. While ADP is trying to ease this with the ability to network outside of your assigned territory, you are still dependent on your specific accounts or zip codes. Unfortunately, at ADP it's not necessarily 'the man' but more so 'the land' that determines your success. Client roles and Up Market roles are most likely to succeed on a regular basis. Advancement is possible but again, depends on your market/region and territory.

Advice to Senior Management – Thin the heard! This can be done through natural attrition. Just don't rehire. If over 70% of reps are under performing, perhaps it's an indication that you have saturated the market. Instead of throwing bodies at it, maybe it's time to throw some original products/services and solutions to the in-house market.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company