ADP Reviews

Pros

Great opportunity for growth and advancement

Cons

Company info internally not always shared as fast as it could be

Pros

The culture encourages growth, development and longevity. We are given the opportunity to continue our education and the work environment creates a true team environment.

Cons

As wil any large organization, it is often difficult to know who everyone is and what they do, but the company tries to encourage communication and cooperation as much as possible.

Advice to Senior Management

I would only suggest that corporate senior management make more of an effort to connect with the staff at the various offices outside of New Jersey, perhaps more town hall type meetings, especially when they are already there for senior management meetings.

Pros

Work from home, work/life balance, benefits.

Cons

Projects seem a bit disorganized at times; documentation could be better for those stepping into new positions and trying to figure out the systems.

Pros

Work and family balance
Benefits begin on first day of employment (full and part time)
Career Opportunites available
ADP Diversity - helping the community

Cons

Not enough "homeshored" positions
Some positions and salaries are not competitive in the marketplace

Pros

leadership, support, recognition and benefits

Cons

travel requirement , every employee needs a company laptop

Pros

Great company with potential to grow

Cons

Sometimes talas are not assigned clearly to associates

Advice to Senior Management

Great management very knowledgeable

Pros

Very stable company ; so good job security

Cons

Lack of vertical movement in most portions of the company

Pros

Pay is fair
Benefits are good
Name Recognition

Cons

There are many:
1) If you are a service associate in branch that is not central (i.e The new york metro area, Alpharetta GA, or Chicago) you career is essentially a dead end phone job. There is very little opportunity for advancement in these areas. In addition, ADP has really changed their service model over the past couple of years to make these jobs highly call center oriented. These associates are no longer service providers offering payroll assistance to clients; they are call center agents who are expected to handle complex matters under short periods and tight metrics. The burn out factor is overwhelming.

2) Overall ADP's service delivery model is a mess, they are trying to roll with a pure call center approach. its bizarre because they are not simply supporting a widget. Associates need extensive payroll and compliance knowledge in order to be effective, and many problems cannot be resolved on a single call. Client frustration abounds due to unresolved issues and associates feel powerless when it comes to trying to offer insight to management, which leads to my next point...

3) ADP associates are subject to an authoritative management style, particularly service associates. Management treats them like little children that must be controlled. Associate Input is not taken seriously among mid level and executive level management.

4) Time off can be very difficult to obtain if you are not highly tenured, and there are black out periods during the holiday season and mandatory overtime. This combination of factors can leave a person relatively overwhelmed, particularly during year end.

4) Workloads are overwhelming with little relief. Our region had no system whatsoever for back ups if an associate was ill, and second level resources were very scant. You owned each case, even if you were brand new. Frustration and tears were not unusual. The infrastructure was disorganized.

Advice to Senior Management

I am not going to give advice to a group of individuals who will not listen.

Pros

Moderate monetary compensation
Large Company, well known
Lots of connections within the company to move from one department to another

Cons

Lacking in management professionalism. Company seems to favor seniority versus one's ability to complete the job. Very little constructive criticism

Advice to Senior Management

Give more constructive criticism. Give more to your employees. We need to be told we're doing a good job. Treat us like you want us!

Pros

Good salary and benefits, opportunities to learn new technologies......................................................................

Cons

Very political with frequent layoffs and reorgs................................
Lack of vision of senior management
Too much infighting......